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Happy with my time using Freshsales
What do you like best about the product?
Makes keeping CRM information easy and efficient. They are always working to improve the user experience and adding features.
What do you dislike about the product?
Would like to see improvements made to voicemail system, and better text integration.
What problems is the product solving and how is that benefiting you?
Keeping all client communication tracked and available, mass email marketing, tracking sales and sales funnel
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Excellent sales CRM
What do you like best about the product?
Our customer service team is already using FreshDesk and I was impressed by that platform. I explored the possibility of utilising the sales CRM and we have now made the switch to FreshSales. I'm so impressed by the features and flexibility to adapt the software to our processes. It has made our lives so much easier. All round great product!
The customer service that we received from Jasperin and Pratiksha has been first class. They answered all of our questions.
The customer service that we received from Jasperin and Pratiksha has been first class. They answered all of our questions.
What do you dislike about the product?
Nothing so far. We managed to adapt to our needs.
What problems is the product solving and how is that benefiting you?
It is able to assist us with managing our leads and our time.
Helped me with inbound leads
What do you like best about the product?
What I like about fresh sales is the fact that I was able to automate my whatsall with it which helped me out a lot
What do you dislike about the product?
It's a little bit tough to use compared to other CRM
What problems is the product solving and how is that benefiting you?
It's helping us save our time as a lot of process is automated
Amazing support and innovative product
What do you like best about the product?
The support team even during the free trial were amazing, naturally you think the support would drop off when you get handed to the on boarding team or when you are onboarded but we always have had dedicated staff who email back quickly, aren't afraid to jump on a call or even help build automations/filters for you.
Handing over from our old crm and the ease implemention of Freshsuite was super easy and handled really well, we were combining mulitiple databases and they helped with that too. The software is super easy to use. The features available for the price are great and the sales team actually use it every day unlike our old CRM
Handing over from our old crm and the ease implemention of Freshsuite was super easy and handled really well, we were combining mulitiple databases and they helped with that too. The software is super easy to use. The features available for the price are great and the sales team actually use it every day unlike our old CRM
What do you dislike about the product?
When you're on annual billing, any addons you need you have to pay the annual up to the end of your cycle even if its only going to be a month or two you use them for. This applies to email marketing limits, users and workflows (automatiosn) too which is super niggly. So even though theres a discount for annual it can bite you pretty hard if you need an extra seat for a month or extra workflows for a month etc
What problems is the product solving and how is that benefiting you?
A CRM that is easy to use with a native app that the team will actually use!
Great for our startup
What do you like best about the product?
Really easy initial setup and configuration for what we needed. Free trial was a real boon, and the ability to reduce the trial to the plan we intended buying. Feature set good and sales sequences are really powerful. Customer support was outstanding, helping me through my questions and were genuinely interested in our sucess.
What do you dislike about the product?
Not a lot to dislike really. Freddy the AI engine, does give us some insights that are probably a bit optimistic and being able to adjust the admission rules for a sales sequence after its created would be helpful, but not a show stopper.
What problems is the product solving and how is that benefiting you?
We needed an easy to use CRM that didnt cost the earth, but genuinely bought functionality to our small team. We trialled a few different ones, but found that Freshsales won by quite a margin when comparing ease of use vs. cost vs. feature set
Versatile & affordable, modern CRM
What do you like best about the product?
It combines simple off-the-shelf functionality, with highly conifgurable & bespoke elements so very suitable for our specific requirements as we needed a bespoke booking system built into our CRM. I also like how it is 'future-proof' & is continually being enhanced with additional functionality at no extra cost.
What do you dislike about the product?
Unable to sync email accounts according to a salesperson's Territory, so it is all or nothing.
What problems is the product solving and how is that benefiting you?
Sales pipelining & analytics, sales activities, visibilty of customer engagement.
We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling.
The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it.
We had none of these before we had Feshsales CRM, teams are seeing the benefits of tracking pipelines & customer engagements as way to make their workloads more efficient which increases the time they spend selling.
The bespoke element we had developed to replace our old booking system, we now benefit from a cloud environment with modern APIs, instant updates, real-time information, and are able to do instant config changes oursleves. This has benefited the company by having a much happier sales team who are engaged with their system rather than frustrated by it.
Best CRM in the market!
What do you like best about the product?
Freshsales has great UI/UX, which makes it so easy to use. Industry level customization. Integrates with mutiple other softwares.
Freshworks support is supreme!
Freshworks support is supreme!
What do you dislike about the product?
limited data exporting option. Can take some time to load and refresh with heavy data.
What problems is the product solving and how is that benefiting you?
Account book management, customer internal mapping.
Helps maintain customer history, do not need to access multiple software to track, with integration its all in one single view.
starting from sales cycle, open tickets, to billing.
Helps maintain customer history, do not need to access multiple software to track, with integration its all in one single view.
starting from sales cycle, open tickets, to billing.
An Accessible, Fresh CRM Tool
What do you like best about the product?
Freshsales is incredibly user friendly compared to other CRMs available; of all those I've used, Freshsales has enabled the greatest speed to confidence. Combining ease of use with an abundance of features has made it possible to shape Freshsales into a CRM that fits exactly what we need. In addition, customer support is attentive and easy to access, and new features are regularly released.
What do you dislike about the product?
There are a few integration limitations, however the team are often on hand to help and new updates often bring external features to the tool - making this a limited problem.
What problems is the product solving and how is that benefiting you?
We have a specific business model and needed a solution which could be adapted to our individual needs while being a reliable tool for our Sales users. Freshsales has exceeded these expectations, enabling us to leverage its many features and customisation to meet our needs. The interface, mobile app, and email integration also make this a straightforward platform for the Sales Team to engage with.
Great Idea but Need for Improvement
What do you like best about the product?
Whole sales funnel is consolidated at one place, from leads to meetings and deals.
What do you dislike about the product?
There are a lot of bugs and errors in the product.
What problems is the product solving and how is that benefiting you?
It is consolidating my whole sales funnel at one place and making it easier to track and make decisions. For me specifically , our sales cycle is around 45-60 days and has a lot of elements invloved. Using different software for different steps creates data quality issues and makes it difficult to map each step.
freshasles really has improved the ease and tracking of all our sales leads.
What do you like best about the product?
easy of use, set up and te customer support for any issues.
What do you dislike about the product?
I dont dislike much, maybe the number of email send limits.
What problems is the product solving and how is that benefiting you?
tracking all leads, and personalising bulk emails was such an issue before Fresh Sales was implemented in the business.
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