Freshsales
Freshworks Inc.External reviews
1,219 reviews
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Great product and customer service right from the start...even for users on the FREE plan.
What do you like best about the product?
I've been investigating Help Desk applications to find one that is suitable for my new startup. FreshDesk fitted my requirements perfectly and even has a FREE plan to get me up and running. So I was equally pleased to learn they had a CRM application too. Both apps are some of the simplest to use and yet they include some of the best features on the market.
What do you dislike about the product?
As I'm just starting out I can't claim to be a power user of this product. However, there's not one thing I've been displeased with so far.
What problems is the product solving and how is that benefiting you?
My goal is to use products that make my HelpDesk and CRM as quick and responsive as possible and yet with limited investment in money, time and learning curve. FreshDesk and FreshSales ticks all the boxes.
Recommendations to others considering the product:
I recommend giving Freshsales a try. I did and I was very pleased to finally put an end to searching for an application to do the job. The FREE plan is FREE FOREVER, so you just can't go wrong.
FreshSales is easy to use and setup, you can focus on actions and grow your business.
What do you like best about the product?
Easy to use. Allows us to reach out to new customers. Like that is connects to Fresh Desk.
What do you dislike about the product?
Do not dislike, still setting up features and everything is working great.
What problems is the product solving and how is that benefiting you?
Focus on new sales. Having everything in one spot.
Recommendations to others considering the product:
Yes
Best & Affordable CRM for Startups
What do you like best about the product?
We love the fact that email and phone is present within the CRM which is a huge productivity boost for us. Previously, we used to use multiple email tools to track and run sales campaigns. But now with Freshsales, we are able to do everything within the CRM and keep track of the entire activity log.
Another thing we really love as a startup is the lead scoring as we do not have the time to look at all our leads but only our most important set of leads, which Freshsales helps us out making us spend time on the right leads.
Another thing we really love as a startup is the lead scoring as we do not have the time to look at all our leads but only our most important set of leads, which Freshsales helps us out making us spend time on the right leads.
What do you dislike about the product?
There is nothing we dislike about Freshsales yet. Whenever we have had trouble or issues, the team seems to have been very responsive and solved our queries in no time.
What problems is the product solving and how is that benefiting you?
We manage our inbound leads through Freshsales. Qualifying, Following up, Closing the deal with one platform is easier like never before.
Fresh Sales
What do you like best about the product?
We like the tool as it's very friendly. We are really Thankful to Kenneth who has been just amazing in helping us throughout.
What do you dislike about the product?
Nothing as of now. We like the service and the Product a lot. Kenneth and Madhuvanti have been amazing. Thumbs up for them.
What problems is the product solving and how is that benefiting you?
We are reaching out to multiple users and are providing them a platform wherein they can establish themselves and Fresh Sales has been very helpful for us.
Recommendations to others considering the product:
Please try out Fresh Sales. It's really awesome.
Easy to use and great support
What do you like best about the product?
It's very easy to use!!!
New users adapt very quickly!
Even as a new tool with a little bit to enhance, the support is always there; effective and fast.
All that at an accessible cost.
New users adapt very quickly!
Even as a new tool with a little bit to enhance, the support is always there; effective and fast.
All that at an accessible cost.
What do you dislike about the product?
I would like to be possible so choose to watch a deal, as a manager. It would be very helpful to be notifyed when there's a new activity (e-mail, appointments, tasks, files...) with a deal.
What problems is the product solving and how is that benefiting you?
Each user is independent and can work freely. Meanwhile it's easy to create visualizations that make it possible to monitor the progress of the team.
Best CRM for Startups
What do you like best about the product?
Intuitive interface and features plus the great support.
What do you dislike about the product?
Very very little to dislike but hope the product will evolve.
What problems is the product solving and how is that benefiting you?
We are solving the user journey from support to sales.
WOW !!! We Love Freshsales - Exceeded all of our expectations and saved us $$$$$$
What do you like best about the product?
After experiencing many CRM systems for past 10 years (Sales Force, Insightly, Podio and many others) we came upon freshsales because we were using freshdesk (another great support package we have been using for past 5 years). It is straight forward to use and has all advanced features at fraction of the cost compared to salesforce and many other systems. I can email directly from the app no exotic tricks to get email messaging working within the CRM which was a pain with many other CRM systems out there.
What do you dislike about the product?
NOTHING AT ALL - Keep up the good work. Please add more features as time passes, do not let the product stay stagnant. constant improvement will ensure it is current with customer needs and trends.
What problems is the product solving and how is that benefiting you?
Email communication, lead management, web analytics and many other features to list that is essential in lead and sales management.
Recommendations to others considering the product:
Freshsales blows away the competition, support is easy to get to, the solution is easy to use and very modern. I would highly recommend this over anything else in the marketplace. believe me you will save hundreds of hours and dollars and not get frustrated like the other systems and I say that from my own experience from the past 5 years.
Intuitive system, powerful tools, but really great support.
What do you like best about the product?
The company listens and clearly is on a mission to grow its business around the needs of its customers.
What do you dislike about the product?
Some features not there and some not quite right yet. But confident they will be addressed.
What problems is the product solving and how is that benefiting you?
National business development complex territory
Excellent tool for Sales
What do you like best about the product?
Best thing is auto lead score and filtering.
What do you dislike about the product?
Slow many time and gives error sometimes.
What problems is the product solving and how is that benefiting you?
Reminds us to follow up with cold leads and analysis for leads based on our custom filters.
Best CRM Tool - Features, Pricing, Support
What do you like best about the product?
After having tried multiple tools for CRM, we shifted to using Freshsales and have not looked back. It offers the best set of features, all tightly knit into one tool rather than being spread apart, for a very attractive price.
- User Behaviour Tracking:
Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on.
- Lead Scoring:
Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly.
- Easy scheduling of tasks and activities
- Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else.
- User Behaviour Tracking:
Email tracking right from the tool saves a lot of hassles. This coupled with speedy two-way email sync in the basic paid tier itself makes this a one-stop solution for conversations with clients. Knowing when they open a mail or click on links help track how a lead might convert to a deal and which leads to focus on.
- Lead Scoring:
Each lead is assigned a score based on their interaction with the company and the information provided. The profiles are also auto-enriched with the social credentials. This feature helps assess which lead might convert and take actions accordingly.
- Easy scheduling of tasks and activities
- Excellent support: Anytime we have reached out with a query, we have had a very speedy resolution whether it was with respect to the product, pricing or anything else.
What do you dislike about the product?
- Multiple Deal Pipelines:
We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines.
We are trying to track deals with different pipelines. While there is an option to create filters within the same pipeline, there isn't a feature yet to create different pipelines.
What problems is the product solving and how is that benefiting you?
We are a deep-learning startup with patent-pending algorithms for the analysis of photos and videos by identification of people, places, objects, backgrounds and events. We serve enterprises who have applications that include analysis of consumer-generated images/videos, emerging data sets such as drones data, satellite imagery and other industrial data.
Freshsales has helped us view all our deals in one single pipeline and helped us effectively track which stage each deal is in, which needs attention, what tasks are pending etc. It has become our one-stop solution for our sales team. We would highly recommend Freshsales for anyone searching for a CRM solution.
Freshsales has helped us view all our deals in one single pipeline and helped us effectively track which stage each deal is in, which needs attention, what tasks are pending etc. It has become our one-stop solution for our sales team. We would highly recommend Freshsales for anyone searching for a CRM solution.
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