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I love the fact you can filter so many different reports
What do you like best about the product?
It is very user friendly, easier for reporting
What do you dislike about the product?
Occasionally it slows down but I found a way around that. refreshing my screen every few hours
What problems is the product solving and how is that benefiting you?
Occasionally it slows down but I found a way around that. refreshing my screen every few hours
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An excellent CRM for all needs
What do you like best about the product?
I really love the rich UI/UX experience while using Freshsales. It was easy to configure the CRM. Easy to manage and view multiple pipelines. Helps us to do forecasting better. Automatic Workflows in each stages helps me and my team to stay top on action items. Mobile app comes very handy to locate contact details when we are on the go. The support team has resolved all issues on time.
What do you dislike about the product?
Nothing specific that I dislike about the platform. We haven't earlier explored and executed Sales campaigns from Freshsales as we thought it doesn't meet our specific needs. However, we will try it again.
What problems is the product solving and how is that benefiting you?
Easy Administration and Customization, Easy Pipeline management, Multiple Pipeline management,
Addition of Custom fields
Freshsales has been an integral part of journey and we doubled our number of customers ever since we were associated with them.
Addition of Custom fields
Freshsales has been an integral part of journey and we doubled our number of customers ever since we were associated with them.
Recommendations to others considering the product:
Freshsales is a must have visually appealing and intuitive CRM which offers wide range of functionalities.
Anyone who is familiar with a CRM and are growing should definitely try Freshsales and look no further beyond.
Anyone who is familiar with a CRM and are growing should definitely try Freshsales and look no further beyond.
Flexible, easy to use, excellent intergration and new funtionality added frequently.
What do you like best about the product?
Being able to track deals through multiple pipelines and the ability to set-up multiple automated workflows and triggers. This saves a huge amount of time.
What do you dislike about the product?
Reporting could be improved. For example, being able to track deals over time is difficult. We need more historical reports for CEO reporting!
What problems is the product solving and how is that benefiting you?
Tracking deals enables us to distribute responsibilities in the team and SLACK integration enables visibility across the business of progress. This has enabled us to organise our workflows and distribute resources accordingly. We very quickly identified bottlenecks and where the biggest drop-out occurs, which has enabled us to put procedures in place to account for these.
Best CRM Tool
What do you like best about the product?
Fresh sales is very easy to use and also Fresh sales is an user friendly CRM with lots of automation features and amazing framework. It is one of the best CRM.
What do you dislike about the product?
Nothing.....................................................................
What problems is the product solving and how is that benefiting you?
I found lot many benefits-
It streamlined our business process.
It streamlined our business process.
Recommendations to others considering the product:
N/A
Excellent Value CRM suite
What do you like best about the product?
The general CRM and the email integration are both very solid. I was looking for something our team could use for our outside sales efforts. I love how when you upload leads it finds their social media handles automatically and add them including a profile to your leads. Very cool automation! So far so good. Looking forward to more. I also think the UI is quick nice and clean. I am a fan of minimal so this works really well for my tastes. Great overall!
What do you dislike about the product?
Some of the API integrations are a little buggy still like setting up to synch to Google apps:my contacts and gmail. The chrome extension is a great idea addition and once more refined, then I think this would be an extremely complete tool. When my team sent in a service ticket in at freshsales customer support they acknowledged the issues with google synching and indicated they are working away on it which is good to hear. Hopefully this will be resolved soon. In the meantime the stand alone app is fine for the short term although a much more manual and therefore time consuming process that auto pulling in emails and contacts.
What problems is the product solving and how is that benefiting you?
Sales, Email Automation and Customer Relationship Management. We previously set up and are currently using a completely separate web app system for VOIP however we may over time try to consolidate our phone calls into the freshworks app family ecosystem for a more seamless experience.
Great CRM solution for startups and potentially for bigger organizations
What do you like best about the product?
Simple user experience and a really nice mobile app and integrations. I have evaluated other such solutions and finally decided to go with Freshsales.
What do you dislike about the product?
I think more options for product additions to the deal could be better. However, that is not a must though. I also found it tricky to add a new product to the deals.
What problems is the product solving and how is that benefiting you?
My primary use case is to manage customer communications and generate leads with music schools and teachers and find opportunities to co-work with them leveraging their and offerings from my business. The key benefits I have realized are communication history, email tracking, and opportunity management. Since freshworks also offers other products such as fresh chat that can integrate with freshsales, this can potentially assist in my online business for B2C scenarios.
Recommendations to others considering the product:
If you are not looking for a lot of complex features and just want to get started, FreshSales is the right solution.
Not the best CRM out there
What do you like best about the product?
Freshsales provides pretty good customization but honestly it needs a lot of work
What do you dislike about the product?
Constantly buggy, lack of customization options, bad customer support, unfortunately there are very little automations as well
What problems is the product solving and how is that benefiting you?
Using this as our current CRM to manage new and existing business. We are currently using this in order to keep track of our vendors and possible sales
Recommendations to others considering the product:
Not too many
Freshsales is one of the best web based CRM's that I have used
What do you like best about the product?
The automations are amazing. We can create processes through the api and zapier to help us achieve our goals across various platforms using Freshsales as the main centerpiece
What do you dislike about the product?
The only thing that we have had problems with is the constant updates to the interface as well as the constant freezing on the mainscreen
What problems is the product solving and how is that benefiting you?
Creating workflows for our sales process, automations with outside platforms and outbound calling
Recommendations to others considering the product:
Freshsales adds a lot of value through automations
Total sales team control
What do you like best about the product?
The email campaigns and the integration with most social pages is fantastic, the workflow works excellent for us, we have found what our company was missing, and I have to add the support of Freshsales is extraordinary.
What do you dislike about the product?
Limitations on different packages, why cant you make one package for all for one affordable price.
What problems is the product solving and how is that benefiting you?
Monitoring and managing my team's effectiveness and giving the company optimum results.
Recommendations to others considering the product:
This program is really wonderful and user friendly.
Good System
What do you like best about the product?
efficient to use and easy to understand. The templates that is easy to setup and change.
What do you dislike about the product?
Have not found anything not like able about Freshsales
What problems is the product solving and how is that benefiting you?
Reminders of the clients that I need to contact and setting up meetings.
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