Freshsales
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,210 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshsales is an extra workforce for our organisation
What do you like best about the product?
Most helpful thing about fresh sales is the accountability that they are providing as an employee, people can easily work on time as fresh sales provide timely notifications for tasks also the notes column helps in recalling the conversations held in the past and the actions which are needed to be taken in future.
What do you dislike about the product?
The only thing I dislike is as we cannot see the leads in different columns in the same way we can see the deals, if you can notice the deals are separated in negotiation, new and other stages but when looking for leads after filters there should be a column for unqualified , qualified, inactive, prospect and contacted in a separated .
What problems is the product solving and how is that benefiting you?
Fresh sales helped me to be more efficient and effective as saved time as well as helped in building relationships with my clients as I was always on time. It has also problem solving capabilities as earlier we were not able to properly check employee reporting and their accountability but fresh sales has helped us to make more accountability of our employees and our reporting managers have become happier after using fresh sales as they are now able to easily check their teams and now can make effective decision making and also have been able to increase productivity by allowing quick time plans and always having a real time check over the actions which are taken by the employees.
Recommendations to others considering the product:
Thumbsup. 200% productive
Freshsales is a great tool fro me to keep on top of my prospects and customers.
What do you like best about the product?
The integration with my Office 365 email and calendar is fantastic. By far the best implementation I have seen in any CRM tool. I love the built-in phone. I know when someone opens an email I have sent. The email templates are great and I can keep all my sales materials in one place for easy attachment to my emails. I see all the interaction with a client or prospect in one simple list. The overall implementation of the interface is very easy to follow.
What do you dislike about the product?
I want to change the columns shown in views. I can change the filter but I want to be able to change the fields shown and the order. Have not found an easy way to change that.
What problems is the product solving and how is that benefiting you?
I can keep up with more prospects with the tool. I am saving time making and logging calls. I know exactly when to followup with a prospect and what we talked about.
Recommendations to others considering the product:
Being in sales for over 30 years I don't know if there are too many things that Freshsales can't do. Certainly one of the best CRM tools I have used. Salesforce was too complicated for an organization our size.
Strong sales platform
What do you like best about the product?
Lots of functionality and great communications options with our leads and partners.
What do you dislike about the product?
The accuracy and speed of synchronisation with FreshDesk. Not awful, but could be faster and more seamless.
What problems is the product solving and how is that benefiting you?
Closer communications with our global partner network. Keeping on top of their leads and deals, despite the fact there are circa 150 of them across 50 or so countries. Great platform to tie it all together.
Recommendations to others considering the product:
Get it!
FreshSales Review
What do you like best about the product?
The customizable reports function, chat support quick response, customizable sales campaigns, ability to link to FreshChat and Freshdesk ticketing.
What do you dislike about the product?
When I need to send mails to a specific group, I need to prepare a workflow in order to tag the audience I am targetting. The workflow would only take effect in 30 minute intervals. I don't have an option to do immediate change.
What problems is the product solving and how is that benefiting you?
It helps keep track of previous correspondence. The templates help a lot. It helps us work faster.
Recommendations to others considering the product:
Freshsales allows us to keep track of our customers easily. It also makes it easier to track the potential leads. It's other apps like Freshchat and Freshdesk make it well rounded
Chat support is competent and quick to respond so if you need help with something, they are there to help.
Chat support is competent and quick to respond so if you need help with something, they are there to help.
Very User Friendly
What do you like best about the product?
The most important thing for me is to see sales targets and results which is easily attainable using the reports section of Freshsales. It is also really easy to keep track of your customers progress by using the tasks and follow ups sections.
What do you dislike about the product?
There isn't anything i really dislike, the only frustrating factor may be enough options when trying to auto populate a certain field
What problems is the product solving and how is that benefiting you?
We are constantly solving problems such as sales pipelines, tracking individual sales persons activities and conversion rates of sales and as such we are increasing our conversion rates month on month
Freshsales honest review
What do you like best about the product?
The ease of interface and easy to use CRM makes lead generation amazing
What do you dislike about the product?
More integration with microsoft products
What problems is the product solving and how is that benefiting you?
Lead generation is easy from start to close the deal
Recommendations to others considering the product:
Try the demo and get a feel of the product
The best CRM tool for small-mid size business
What do you like best about the product?
We did the product comparison before joining FreshSales. After a few months of usage, we are glad to say that we made our wise decision. There's nothing you can find to beat this product indeed.
FreshSales has all the tools we'd like to use, and with a very reasonable pricing package;
Layout and design is very clear and friendly;
Tons of knowledge articles and videos to learn about the product.
FreshSales has all the tools we'd like to use, and with a very reasonable pricing package;
Layout and design is very clear and friendly;
Tons of knowledge articles and videos to learn about the product.
What do you dislike about the product?
Can't think of anything we particularly dislike. If I have to say, I would like to have the agents respond my question sooner. Sometimes, I need to wait for 15 mins to get an answer.
What problems is the product solving and how is that benefiting you?
We were shifting our business model from to customers only to customers and business. With FreshSales, we can track and treat our business customer differently and better.
Simplified Sales and Marketing
What do you like best about the product?
Being able to track where leads are from and see the full history of a lead, regardless of who emailed them.
What do you dislike about the product?
It would be good to be able to have two projects, so we had a board for leads, and another for suppliers for example.
What problems is the product solving and how is that benefiting you?
Keeping on top of leads, ensuring we are engaging with them. Storing info regarding them so we can remember to ask about their holiday, exams etc. Being able to see what conversations a lead has already had with my colleagues easily.
Recommendations to others considering the product:
It works as well as you want it to, if you get into good habits of inputting data and ensuring you keep up updated, it starts to manage you
Great experience
What do you like best about the product?
Cost effective, flexible, great support and does everything I want
What do you dislike about the product?
The interface could be a little better.
What problems is the product solving and how is that benefiting you?
Saved me heaps of time and allowed me to increase my list
FreshSales support rules!
What do you like best about the product?
I love the responsive support when I have an issue!
What do you dislike about the product?
I don't like how some features we require don't exist yet!
What problems is the product solving and how is that benefiting you?
We are solving our scaling issue. We had a custom CRM but operating multiple agents became tricky. We now require less resource to manage our sales team.
Recommendations to others considering the product:
If you need a one stop show for all things CRM use FreshSales!
showing 601 - 610