Freshsales
Freshworks Inc.Reviews from AWS customer
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Amazing support services together with a great product.
What do you like best about the product?
We have been with Freshsales now for 11 months and I am amazed at the support service we get no matter what sort of query we have. The CRM is easy to use, excellent product and very time saving. We are a Company that embraces automation and Freshsales give us this ability.
What do you dislike about the product?
I haven't come across my dislike list yet - it seems to perform well.
What problems is the product solving and how is that benefiting you?
Freshsales allows us to integrate our systems and automate things that we haven't yet got around to. As a tracking tool it is excellent.
Freshsales allows for a quick start
What do you like best about the product?
There is such a great amount in Freshsales that it is difficult to list all the pro's. In any case, just a couple of capacities are expected to begin. Appart from simple accesible menus, rationale selectable channels, adaptable arrangement outlines, pipelines and work process automatization, you should simply transfer your customer information from for example an Excel record and you are fundamentally set. At each progression becoming acquainted with Freshsales I had the option to contact Customer Support by means of visit and was guided relentless during my multi day preliminary. You can even book sveral one on one remote sessions to have every one of your inquiries replied and appeared on screen. The learning database additionally is very efficient with recordings and FAQ's.
What do you dislike about the product?
There is nothing awful I can say respects Freshsales. It's actual, that there is a great deal to take in. To get everything out of all the accessible highlights, there is a precarious expectation to absorb information that inclines towards a little bit of CRM administrational work. In any case, on the off chance that you wanna keep it straightforward, it gives you a chance. Just in the event that you begin to work with more information, more customers, more work processes would it be able to turn into somewhat tyrannical. In any case, that is with each other CRM too.
What problems is the product solving and how is that benefiting you?
To persuade my organizations manager to go with and get Freshsales was exceptionally simple. The day by day satisfaction and energy working with this program appeared in givng extraordinary outcomes in a brief timeframe. Transfer information, make a mailing format, select customers, press the mass email catch and pause. Without further ado you can see who got and opened your mail and furthermore on the off chance that they clicked any connections in email gave. An ideal marker to get your customers exactly when they are likewise web based review your data to development, if that is a technique you want. We are working less forcefully, so realizing that the email was opened is enought to for example catch up with a subsequent mail or whatever you have computerized your work process with. The quit choice for mail beneficiaries automatcally renders that customer as inadequate and won't be exasperates unintentionally any longer. At long last, I simply prefer to state that I just use about 10% of Freshsales potential and get the ideal outcomes. Keep in mind, keep it basic. I am truly anticipating improve certain highlights and methods later on. Also, I realize I can rely on client support again to direct me. Well ordered. I make an effort not to over-burden them, since I myself with a client bolster foundation comprehend the work they make and they complete an incredible showing with regards to.
Recommendations to others considering the product:
Using both Freshdesk and Freshsales to manage our relationships with users and the business opportunities that may arise is the most efficient way to improve our sales effectiveness.
Excellent CRM
What do you like best about the product?
Easy to use and amazing tool sets. My favorite feature is the sales campaign email drip feature that can be used to set up email campaigns for certain lead funnels. The pricing for the service beats any other CRM out there.
What do you dislike about the product?
The system could have better organizational tools, such as being able to separate leads into lists/folders. Also, the sales campaign has a limit of 90 days, which could certainly be longer.
What problems is the product solving and how is that benefiting you?
A central location to register all my leads, set them on a funnel email campaign, and ability to set reminders to follow up.
Convenience to track sales in a team
What do you like best about the product?
That with the assistance of the Freshworks team we've been able to have our various sources of leads around populate automatically in FreshSales and track it convenient with our team in terms of turnaround time on sales and conversion rates and earning made by the company.
What do you dislike about the product?
Not being able to answer via FreshSales email tickets in Freshdesk and actually need to start a new email thread in FreshSales to use it's Track and Open functionality. If using FreshSales gave this kind of functionalityy to Freshdesk as well it would over arch all points of contact with our customers. However this isn't a deterrent to our team productivity using both systems.
What problems is the product solving and how is that benefiting you?
Much better tracking on sales and clients and the insights provided via Facebook, Twitter and Linkedin adds a personal touch when required to reach out to clients via those platforms.
Less complicated CRM System
What do you like best about the product?
Easy access and best for managing leads.
What do you dislike about the product?
Call logs are not directly updated, you have to manually type it.
What problems is the product solving and how is that benefiting you?
Less reports, Missed informations and files, because with freshsales, you can input all the details about your leads.
Recommendations to others considering the product:
Must try and implement for a better CRM experience
Very efficient and innovative product for Sales
What do you like best about the product?
I think the best features of freshsales would be email tracking. I use this feature all the time since you have to get an idea on interested and not interested clients.
What do you dislike about the product?
Nothing as of now. I have been using it for quite a days and never found any feature or module which can be disliked.
What problems is the product solving and how is that benefiting you?
Tracking my leads, creating reports for review, follow up, reminders, notes and lead cycle.
Recommendations to others considering the product:
Just go for it, definitely better than other Softwares in the market.
Best CRM Module
What do you like best about the product?
its one point where you can find complete data related to a customer and also a single point of communication with customer.
What do you dislike about the product?
all application is perfect nothing to dislike
What problems is the product solving and how is that benefiting you?
tracking of all the communication with customer either it may be mail, phone call, appointments
Everything in one place
What do you like best about the product?
I like best to have all leads and contacts in one place, the easy administration and all functions which make work easier.
What do you dislike about the product?
What could be better is the translation in german. Not all parts are translated.
What problems is the product solving and how is that benefiting you?
We had a lot of lead and contact lists, which we now don't need anymore. Everything is in one place and even new colleagues can see what happens with a lead or contact.
A good tool to manage your leads
What do you like best about the product?
The deal stages are really easy to track on the freshsales. and also easy email tracks and clicks tracks, call and email remainders, Notes of the account and the contact are the best
What do you dislike about the product?
I have faced some issues while loading the email template in my initial days of usage of freshsales and also the formatting of the fonts. Would be really great if they add an option to delay the email once we click the send icon.
What problems is the product solving and how is that benefiting you?
Never missed to call or email the contact with the help of freshsales.
Very good freshsales
What do you like best about the product?
Very transparent tool for my business. I have all the information in one place.
What do you dislike about the product?
I don't know the negative of freshwork. Is super.
What problems is the product solving and how is that benefiting you?
The app is also in my native language. It's a plus and I really appreciate it. I am thankful.
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