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Freshsales

Freshworks Inc. | 1

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External reviews

1,176 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Telecommunications

Fresh Sales easy and afforable.

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
The best thing about Freshsales is its simplicity of use, the automation of workflows, together with the integration to Freshchat and Freshsales.
What do you dislike about the product?
I do not like it, in the classic forms, every time I want to create a new one, I dont have the option to duplicate and I have to do it all from scratch
What problems is the product solving and how is that benefiting you?
Our product wekall has to growth 300% this year, this is our main challenge. So needed a platform that would make our sales team's work easier and focus on the right customers. Also deliver accurate figures to our board of directors in a timely manner.
Recommendations to others considering the product:
Have the option to clone classic web forms.
Have the chance to upload price list
Generate automated quotes


    Danny H.

The Just Right CRM for Minds On

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
Minds On is a fast growing, innovative agency that works with rapid growth midsize B2B manufacturing tech as well as divisions within some of the worlds biggest software, technology and manufacturers. We're small, agile and customer-focused. Speed to implement was impressive, the API connectors available matched our need and creating our version of "Just Right" was so easy I was able to set it up, configure it along with my colleague. It's easy to use, configure and enables us to make quick decisions.
What do you dislike about the product?
We use LinkedIn Sales Navigator and the free version of LinkedIn to help connect with our ideal prospects, build relationship and work to provide a "value to connect" V2C ratio of 3:1. Right now, we work in LinkedIn and eventually have to manually map over our work in Sales Navigator to FreshSales contact. It's not a big deal, but if that feature, API or Zapier existed and was added, we would be golden.
What problems is the product solving and how is that benefiting you?
The three biggest problems were, multiple people working from multiple tools and as a team, not having a real-time view, or access to key data to accurately forecast, plan and execute strategy and communication to our leads and contacts. Now, we have a majority of our work visible, accessible to leadership in the form of reports and we're no longer guessing. We know where we are, are reminded who we need to engage when to engage and we are no longer misinformed.
Recommendations to others considering the product:
This application is easy to trial, set-up and the support up to this point has been superior. I look forward to the new feature announcements and this is the "right-sized" CRM for our business.


    Liz H.

Excellent sales-oriented CRM system

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
We love the sales activities tracking - helps monitor input measures and keeps us on target. We've also used the custom sales activities functionality to create dashboards looking at key account development & project delivery actions.
What do you dislike about the product?
We struggled a little with emails - took us a while to get the font right, but was simple enough once we configured templates in the html view. Would add that support is excellent, so if you ever have a problem or question, someone from Fresh is on hand to help out.
What problems is the product solving and how is that benefiting you?
Absolutely transformational having FreshSales as our CRM. We have better quality data, more precise view of our activities and easier sharing of information across the team.


    Lina T.

Easy and intuitive use of the platform

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
What I like the best, is what you can do in a minute as a right sales traking tool,
What do you dislike about the product?
It does not refresh automatically, just when you manually refresh the website.
What problems is the product solving and how is that benefiting you?
Sales traking, schedule my tasks and be more effective


    Mario K.

Best overall sales CRM tool

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
The integrations even on the free package
The Lead capturing process
Unlimited Sales agent
What do you dislike about the product?
The email integration can be wonky at times
What problems is the product solving and how is that benefiting you?
How to get the right people in front of the right leads.


    Piotr J.

Best CRM ever

  • July 18, 2019
  • Review verified by G2

What do you like best about the product?
I worked on various CRMs in previous works as a sales representative. However, this CRM is the most transparent, fast, convenient and I understand what is happening with my leads.
What do you dislike about the product?
I have not noted any flaws because everything works as it should
What problems is the product solving and how is that benefiting you?
I effectively manage hundreds of leads and no mess.


    Anurag R.

A feature packed CRM with Email campaigns

  • July 17, 2019
  • Review provided by G2

What do you like best about the product?
The 2-way sync with your mailbox to track, manage and create leads automatically. Also, the Email campaigns are sent as normal emails rather than marketing emails.
What do you dislike about the product?
The interface is a bit confusing and could be simplified further. Admin usage and making changes to the CRM is tough.
What problems is the product solving and how is that benefiting you?
Create an effective sales process with a clear view of each of the deal stages.


    Ruben Dario L.

Freshmarketer provides a good visual editor for A / B testing.

  • July 17, 2019
  • Review verified by G2

What do you like best about the product?
We like to be able to perform statistical relevance analysis in a few minutes. Freshmarketer has the ability to create sales funnels, and to apply analysis to them as well. As thermal map management software is excellent, it allows to map behaviors and sales. It has a well structured communications panel, and the segmentation system for campaigns allows to segment publics under customizable criteria. We also like your management tool for landing pages.
What do you dislike about the product?
Freshmarketer does not offer tools for managing support tickets, so you can not add a section to our website where customers can send messages directly. The radial mapping takes a long time to process. The platform does not handle surveys, and does not apply terrirorial and radial cartographies. Maps can not be integrated to external platforms. It also does not handle multivariate tests.
What problems is the product solving and how is that benefiting you?
Thanks to the use of Freshmarketer we can get a better management of the analytics of our website. Sales management is personalized better, and it is easier to do targeting among large audiences. Freshmarketer has facilitated all our work of converting clients from the landing page. It has also served to apply mapping to clients according to their behavior on the page.
Recommendations to others considering the product:
With Freshmarketer you can get better follow-ups from specific audiences. It is advisable to edit A / B tests and online forms, as well as to segment publics and delimit them better before launching a marketing campaign, as well as to perform statistical analyzes on the behavior of each visitor to the website. Your base plan has a cost of $ 99 per month.


    Oil & Energy

Challenging experience using this product am having a wonderful experience

  • July 15, 2019
  • Review verified by G2

What do you like best about the product?
I admire the software it is very unique Freshsales is response to company’s own necessity to handle multiple aspects of the sales process, and eliminate the need for users to wander around programs to get the job done
What do you dislike about the product?
Nothing for now the product is very okay and efficient it has good features which enables the user to use it and apply the features o what ever task is being required to do or perform
What problems is the product solving and how is that benefiting you?
For now I can be able to track mail see the client that click on the mail that is being sent to them nor ignore by getting notification when a client have viewed message being sent to them
Recommendations to others considering the product:
It is a very good product beginners can as well use it and there is satisfaction while using the product very efficient and proficient . It has great value for its pricing


    James K.

Excellent omnichannel integration

  • July 11, 2019
  • Review verified by G2

What do you like best about the product?
Freshsales has provided us with a great value, high feature product to enable all our teams to effectively communicate with clients in the way that is easiest for them.
What do you dislike about the product?
Further integration across all the Freshworks products would be great (e.g. WhatsApp support in freshsales and not just Freshchat).
What problems is the product solving and how is that benefiting you?
Tracking the activity of sales consultants whilst also having all our data in one place.