Freshsales
Freshworks Inc.External reviews
1,212 reviews
from
and
External reviews are not included in the AWS star rating for the product.
If I wanted to build a CRM from sratch, FreshSales would be they way I would build it.
What do you like best about the product?
FreshSales is really simple to use but packs some punches. We have tried many other CRMs but the interface was not engaging and we would have to flip flop to get the big picture. New users are up in running in 30 minutes. No complicating training. The email tracking and accessible to notes from the lead screens simplify our sales process. FreshSales do listen to the customer and is constantly improving the software based on customer's feedback. There is also an app.
What do you dislike about the product?
For our needs, we need to be able to choose multiple products. Currently you can assign only one product per lead. We have spoken to FreshSales and they are working on that. Again, FreshSales listens to the customer. Currently we found ways to assigned it via an added field we customized.
What problems is the product solving and how is that benefiting you?
High impact selling is much easier with FreshSales.
Recommendations to others considering the product:
We did look into SalesForce, Netsuite ( all too expensive to get what we needed done) and Zoho. While Zoho was close in comparing to FreshSales, FreshSales was voted easier to use by our people.
A fresh look on sales - Great sales piping
What do you like best about the product?
The site is easy and well organized, and very userfriendly. Only the functions the sales personell needs to use, as well as it is very scalable
What do you dislike about the product?
It can take you a little while to familiarize yourself with the software, however when you do you see that it is pretty well organized.
What problems is the product solving and how is that benefiting you?
A service that works for CRM,
don't need to say much give it a try and you will enjoy working with it
What do you like best about the product?
don't need to say much give it a try and you will enjoy working with it
What do you dislike about the product?
So far I like it but as we start digging... time will tell
What problems is the product solving and how is that benefiting you?
managing leads
Easy to Use for Someone Who Hasn't Used a CRM Before
What do you like best about the product?
I like how easy it was to import my customer list from a CSV file. It's also nice how Customers are separate from Accounts. Not to mention, it ties into FreshDesk and the new FreshChat.
What do you dislike about the product?
I wish I could remove some of the labels as not all fields are needed by my company at the moment.
What problems is the product solving and how is that benefiting you?
I'm organizing our company's customer list into something organized and up-to-date for everyone.
Recommendations to others considering the product:
Try out their other products like FreshDesk and FreshChat, which all tie in to each other.
Best CRM for under $100/user...or $60...or $30...or $15.
What do you like best about the product?
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and running. We required a crm that integrated with gmail, integrated with Freshchat (another great product), had a built in phone (no worries about another phone app's API working), had open and click notifications (again, no worries about integrating with another app), and had bulk email functionality (yet again, no worries about integrating with another app.) Freshsales delivers on all of these. No need to pay for licenses on five products when you can pay for just one with Freshsales.
Part of the challenge for us with CRMs is that they seem to offer no inherent productivity improvements or cost a ridiculous amount per user. Our average sale is $500. We sell about 50 orders a week. We can't spend hours updating the CRM for every order. Most CRMs need to be managed. Freshsales does not.
Part of the challenge for us with CRMs is that they seem to offer no inherent productivity improvements or cost a ridiculous amount per user. Our average sale is $500. We sell about 50 orders a week. We can't spend hours updating the CRM for every order. Most CRMs need to be managed. Freshsales does not.
What do you dislike about the product?
There are a few features I would like to see, such as more reports and some changes with the phone interface. However, there are no critical changes. We switched to Freshsales a few months ago and would never switch back to our old system. I would not have switched if it was not a huge step up from our old system. Before Freshsales, it was a running joke if I had found a new CRM. Now we have to come up with new jokes.
What problems is the product solving and how is that benefiting you?
We have a sales team of six. Freshsales allows us to help our existing clients and reach out to new ones. Even with having Account Managers (farmers) and New Business Development Execs (hunters) both use the CRM, Freshsales has worked well.
We want to respond quickly to our customers. We want to spend more time on our customers than our CRM. Freshsales let's us focus on our customers - Not the CRM. With Freshsales, I no longer have to be a CRM jockey. The contacts are updated without constant management. If someone is off and I need to cover their accounts - No problem. I can focus on developing the team and the product offering. No need to constantly monitor if everyone is filling out the CRM correctly.
We want to respond quickly to our customers. We want to spend more time on our customers than our CRM. Freshsales let's us focus on our customers - Not the CRM. With Freshsales, I no longer have to be a CRM jockey. The contacts are updated without constant management. If someone is off and I need to cover their accounts - No problem. I can focus on developing the team and the product offering. No need to constantly monitor if everyone is filling out the CRM correctly.
Recommendations to others considering the product:
There are other options similar to Freshsales only if you are willing to pay double or triple the price. The support team is fantastic. If you feel the need to constantly debug and configure the CRM so you can hide from your selling duties, do not get Freshsales.
If you have longstanding relationships with your clients, but have very fast individual sales, and want to focus on the customer, Freshsales is for you.
If you have longstanding relationships with your clients, but have very fast individual sales, and want to focus on the customer, Freshsales is for you.
The perfect CRM for our small business
What do you like best about the product?
After looking at many options, Freshsales was the most intuitive. It was easy to get the trial up running and delivering value within a few days.
What do you dislike about the product?
The "Chat" function for support doesn't seem fully activated. I've tried it twice only to receive an automated response that nobody was available at the time to help. The phone support has been very good.
What problems is the product solving and how is that benefiting you?
We are quickly gaining insights into our sales funnel and how to help our clients more strategically. This provides more value to the business and our clients.
Recommendations to others considering the product:
I would recommend considering how long it will take you to get significant results from implementation till payoff. Freshsales helped us close that gap in a very short period of time.
Simple user friendly product for startups
What do you like best about the product?
Lead Score assessment for Customer Contact
What do you dislike about the product?
Contact Unable to export to excel format
What problems is the product solving and how is that benefiting you?
Cloud Synchronization
Ideal Sales CRM for Start-ups
What do you like best about the product?
We have used Zoho, SugarCRM, CRM Next and couple of other solutions but decided to finally choose Freshsales for the following reasons.
-- It's extremely easy to set-up and use. The other CRM's took us a couple of days to just understand how it works. Freshsales has lesser things and just the bare minimum you need to kick start your sales processes.
-- Pricing is pocket friendly, good for small teams who are just starting up
-- Very neatly designed. It's concise and we just love the design
-- Amazing reporting module
-- Lead capture, pipelining, assignment and lot of tasks can be automated.
If you are a start-up and want s no fuss sales CRM, this is it.
-- It's extremely easy to set-up and use. The other CRM's took us a couple of days to just understand how it works. Freshsales has lesser things and just the bare minimum you need to kick start your sales processes.
-- Pricing is pocket friendly, good for small teams who are just starting up
-- Very neatly designed. It's concise and we just love the design
-- Amazing reporting module
-- Lead capture, pipelining, assignment and lot of tasks can be automated.
If you are a start-up and want s no fuss sales CRM, this is it.
What do you dislike about the product?
Nothing so far, there is nothing to dislike about their product since we think everything is just perfect.
What problems is the product solving and how is that benefiting you?
Ease of use and lot of automation
Recommendations to others considering the product:
Good for small teams and start-ups. No hassles yet.
Very interesting product with very responsive support!
What do you like best about the product?
I recently had a situation where I needed the Freshsales support help.
They were fast, assertive and knowledgeable.
So far so good. I recommend.
They were fast, assertive and knowledgeable.
So far so good. I recommend.
What do you dislike about the product?
Should work on a clear ETA. For example, I needed a clear ETA and the answer wasn't too clarifying.
What problems is the product solving and how is that benefiting you?
Confusing question.
I suppose, I now can send e-mails without ending in my client's Junk folder.
I suppose, I now can send e-mails without ending in my client's Junk folder.
Brilliant support
What do you like best about the product?
Had problems setting up Freshsales integration with Freshdesk. The Freshsales team went out of their way to resolve the problems. Never had support at that level before.
Keep up the good work, I love the products.
Keep up the good work, I love the products.
What do you dislike about the product?
I Cannot fault the product yet. It seems simple, intuitive and the support is exceptional
What problems is the product solving and how is that benefiting you?
Managing large volumes of queiries has become unmanageable. The Fresh suite of products certainly has provided some time saving solutions for us.
Recommendations to others considering the product:
The fanatical support is amazing
showing 611 - 620