Freshsales
Freshworks Inc.Reviews from AWS customer
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Best CRM ever
What do you like best about the product?
I worked on various CRMs in previous works as a sales representative. However, this CRM is the most transparent, fast, convenient and I understand what is happening with my leads.
What do you dislike about the product?
I have not noted any flaws because everything works as it should
What problems is the product solving and how is that benefiting you?
I effectively manage hundreds of leads and no mess.
A feature packed CRM with Email campaigns
What do you like best about the product?
The 2-way sync with your mailbox to track, manage and create leads automatically. Also, the Email campaigns are sent as normal emails rather than marketing emails.
What do you dislike about the product?
The interface is a bit confusing and could be simplified further. Admin usage and making changes to the CRM is tough.
What problems is the product solving and how is that benefiting you?
Create an effective sales process with a clear view of each of the deal stages.
Freshmarketer provides a good visual editor for A / B testing.
What do you like best about the product?
We like to be able to perform statistical relevance analysis in a few minutes. Freshmarketer has the ability to create sales funnels, and to apply analysis to them as well. As thermal map management software is excellent, it allows to map behaviors and sales. It has a well structured communications panel, and the segmentation system for campaigns allows to segment publics under customizable criteria. We also like your management tool for landing pages.
What do you dislike about the product?
Freshmarketer does not offer tools for managing support tickets, so you can not add a section to our website where customers can send messages directly. The radial mapping takes a long time to process. The platform does not handle surveys, and does not apply terrirorial and radial cartographies. Maps can not be integrated to external platforms. It also does not handle multivariate tests.
What problems is the product solving and how is that benefiting you?
Thanks to the use of Freshmarketer we can get a better management of the analytics of our website. Sales management is personalized better, and it is easier to do targeting among large audiences. Freshmarketer has facilitated all our work of converting clients from the landing page. It has also served to apply mapping to clients according to their behavior on the page.
Recommendations to others considering the product:
With Freshmarketer you can get better follow-ups from specific audiences. It is advisable to edit A / B tests and online forms, as well as to segment publics and delimit them better before launching a marketing campaign, as well as to perform statistical analyzes on the behavior of each visitor to the website. Your base plan has a cost of $ 99 per month.
Challenging experience using this product am having a wonderful experience
What do you like best about the product?
I admire the software it is very unique Freshsales is response to company’s own necessity to handle multiple aspects of the sales process, and eliminate the need for users to wander around programs to get the job done
What do you dislike about the product?
Nothing for now the product is very okay and efficient it has good features which enables the user to use it and apply the features o what ever task is being required to do or perform
What problems is the product solving and how is that benefiting you?
For now I can be able to track mail see the client that click on the mail that is being sent to them nor ignore by getting notification when a client have viewed message being sent to them
Recommendations to others considering the product:
It is a very good product beginners can as well use it and there is satisfaction while using the product very efficient and proficient . It has great value for its pricing
Excellent omnichannel integration
What do you like best about the product?
Freshsales has provided us with a great value, high feature product to enable all our teams to effectively communicate with clients in the way that is easiest for them.
What do you dislike about the product?
Further integration across all the Freshworks products would be great (e.g. WhatsApp support in freshsales and not just Freshchat).
What problems is the product solving and how is that benefiting you?
Tracking the activity of sales consultants whilst also having all our data in one place.
One of the best CRM to this date
What do you like best about the product?
I like the fact that Freshsales allows you to keep track of all your clients and leads data, this optimizes the work being done. It is incredible all that you can keep in a single place, emails, calls, notes , task management. tracking website events and this way you are able to see what your clients and leads are most interested in. It also allows you to see if there are duplicates and you can merge them to obtain a single profile with all the information in a single place. You can also get notification on the emails your leads and clients have opened up, this way you are able to see if they really interested or not.
What do you dislike about the product?
I have not found a feature that I dislike about this solution
What problems is the product solving and how is that benefiting you?
It is amazing how organized the solution allows you to be. Very often clients information gets lost and with this CRM everything is in one single place.
Recommendations to others considering the product:
It is best to get the plan that best fits your organization needs, this way you will get your money's worth
AWESOME
What do you like best about the product?
I like using fresh sales for call logs because it serves as an archive for new and existing clients. i can easily access their information anywhere i am.
What do you dislike about the product?
FRESHSALES DOES NOT ALLOW USER TO EDIT PREVIOUS RECORDED DETAILS IF THERE WAS ANY ERROR IN THE PREVIOUS DATA ENTRY.
What problems is the product solving and how is that benefiting you?
Customers information and having insight about their previous request.
Recommendations to others considering the product:
FRESHSALES IS ONE OF THE BEST ARCHIVE OR DATABASE ANY ORGANIZATION CAN HAVE TO KEEP RECORDS OF THE CLIENTS
Simple yet powerful
What do you like best about the product?
Incredibly intuitive interface, gives huge insights into both productivity of the workforce, and allows for easy tracking of both the sales pipeline, and of current clients.
What do you dislike about the product?
It wasn't too easy to export the data that I wanted initially, but I used the FreshChat support integration, and was quickly assisted.
What problems is the product solving and how is that benefiting you?
It has allowed our company to more effectively sell to prospects, as well as give our existing clients better service, by allowing for easy reference points into the relationship.
real supportive to sales people
What do you like best about the product?
The Deals dashboard where you see the process at a glance!
What do you dislike about the product?
The product catalogue is still a bit simpel and to many clicks away.
What problems is the product solving and how is that benefiting you?
Never forget opportunities, contacts or closing dates again! That means more sales of course!
Recommendations to others considering the product:
Todays solutions need to offer more than just registering information. It should realy integrate in your bussiness process and be supportive to the people who have to work with it.
Great product
What do you like best about the product?
Ease of use, ability to email customers in bulk as well
What do you dislike about the product?
Nothing at the moment. Nothing at the moment.
What problems is the product solving and how is that benefiting you?
No problems yet!
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