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Integration
What do you like best about the product?
The integration with Freshdesk makes it easy to see where our tickets are.
What do you dislike about the product?
Nothing. Everything is being developed as it should be. We are waiting for the new Fresh Projects module to come out and will evaluate Fresh Chat.
What problems is the product solving and how is that benefiting you?
We have everything in one place and our information silos are disappearing.
Recommendations to others considering the product:
Make sure you try it. I have used Salesforce before and this is so much easier to implement!
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Freshsales is the most user friendly CRM system I've ever used!
What do you like best about the product?
The system's ease of use is the best feature. It's the simplest, most intuitive system I've seen to date.
What do you dislike about the product?
It would be helpful to have task reminder
What problems is the product solving and how is that benefiting you?
I'm able to track my contacts, when I've contacted them, what the outcome was and next steps. Being able to follow-up with leads and contacts is much simpler than any CRM I've ever used. I'm also able to visually review my pipeline in an easy to discern way.
Simple to use plus Free support
What do you like best about the product?
Simple, easy to navigate, customisable, set up work flows to automate what you need and have a clear picture of the stages and forecast accordingly.
What do you dislike about the product?
Can’t save contacts to your phone from the app.
SMS integration needs work.
SMS integration needs work.
What problems is the product solving and how is that benefiting you?
In today’s busy world having a CRM that works keeps opportunities from slipping through the gaps.
The one thing I love is that I can recognise when a lead or contact has visited any of my pages of my websites and I can take action accordingly. What I mean is that let’s say a lead comes in today and then goes to my website tomorrow and looks at the team or reads some testimonials then I get a notification. Boom!
The one thing I love is that I can recognise when a lead or contact has visited any of my pages of my websites and I can take action accordingly. What I mean is that let’s say a lead comes in today and then goes to my website tomorrow and looks at the team or reads some testimonials then I get a notification. Boom!
The best CRM
What do you like best about the product?
Manage my customers and manage my prospects with a temperature.
What do you dislike about the product?
At this point, I'm not able to use functions on custom fields. Would it be nice if we could do some arithmetic accounts
What problems is the product solving and how is that benefiting you?
E-mail marketing campaigns, management of all the tasks. It solves what we need
Easy to use and easy to navigate tool
What do you like best about the product?
Dashboard gives you the quick insight. Rating based leads.
What do you dislike about the product?
Cuckoo gives constant error of websocket connection error, logs out frequently.
What problems is the product solving and how is that benefiting you?
Customer interest in company products and services.
Easy, Efficient and Intelligent
What do you like best about the product?
I am new to sales. CRM word had a complex image in my mind. But everything changed with FreshSales. Call and email leads with click of a button! Creating email templates and attaching files was never this easy.
Also, tracking emails helps a great deal.
Great work Freshworks team, keep it up!
Also, tracking emails helps a great deal.
Great work Freshworks team, keep it up!
What do you dislike about the product?
Frequent updates. Limited settings in garden plan.
What problems is the product solving and how is that benefiting you?
Managing sales from one software. Keeping the team on same page and building sales forecast.
I like the immediate chat support
What do you like best about the product?
I like the immediate chat response from the other end. So the 24*7 support really helps the team as they navigate the value chain.
What do you dislike about the product?
Sometimes the integration with Gmail can be too cumbersome. I would recommend to analysts at Freshwork to support the users over a call if need be.
What problems is the product solving and how is that benefiting you?
Visibility about the pipelines.
Recommendations to others considering the product:
I think the chat support and reporting structure is much better than many of the CRMS on the market.
3 years of experience in B2B Sales
What do you like best about the product?
We are using HubSpot earlier and moved to Freshsales couple of months back and i must say that it is easy to use system my team is effectively using freshsales for leads update, Task reminders, and running their own sales campaigns. In fresh sales creating a sales campaign is really easy and you can always keep a track on a day to day sales activities, Generate daily reports, And also easily target and focus on interesting prospects. You will never miss any potentials clients.
What do you dislike about the product?
Just one issue, Whenever I try to send an email thru fresh sales it always lands up on updates or spam in Gmail. It never goes to inbox.
What problems is the product solving and how is that benefiting you?
Reports are awesome, Task and reminders are saving a lot of time, You can easily target and focus on interesting prospects based on the lead score, App is very handy and useful while traveling.
Recommendations to others considering the product:
If you're looking for user-friendly CRM and want to generate daily sales report easily then you must go ahead with fresh sales CRM.
Excellent
What do you like best about the product?
I can organize my leads and also check on updates, its a great help
What do you dislike about the product?
Freshsales is very helpful, Not much needs to be changed. Its a great system to use.
What problems is the product solving and how is that benefiting you?
It helps with alot of the day to day business
Recommendations to others considering the product:
I would highly recommend freshsales to all businesses, its great to organize your leads, also communicate with my teams as well as set up appointments.
It will greatly benefit your business.
It will greatly benefit your business.
Sleek, Easy to use and extremely efficient
What do you like best about the product?
I have been using Freshsales for 3 years now. The biggest strength of Freshsales is that it's very easy to use, it helps to track every time an email is opened/ when a prospect clicks on a link. It helps us set automated follow-up tasks, set up campaigns, etc. It also seamlessly allows executives to set up tasks for others, reattribute to others, etc.
What do you dislike about the product?
Things that can be changed in the future revamp is, giving date range for follow up tasks. It will help us prioritize leads. Second important feature revamp should be having a way to temporarily stop 'automated task follow cadence'. This will help whenever we have prospects who wanted to be contacted after some time. Also, it will help when executives go on leave. Having the cadence 'on' piles up the tasks. Hence there should be a way to stop. Also currently there is no way to filter leads by country, we can only do by continent. Hence the future revamp should take care of this.
What problems is the product solving and how is that benefiting you?
email tracking, click rate, campaign success rates, setting up follow up cadences, setting up campaigns, creating reports, creating dashboards for each segment, creating email templates, the ability to seamlessly transfer leads between executives, ability to set up tasks for others to follow up, etc.
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