Freshsales
Freshworks Inc.External reviews
1,212 reviews
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External reviews are not included in the AWS star rating for the product.
Great CRM for Corporate use
What do you like best about the product?
Insight of all communication of your leads to customer tracking, The fact that it can set reminders and link with your google account. No limitations on most features, This app is amazing for the sales force.
What do you dislike about the product?
I need an option to put a client on hold and automate a tast to revisit any old clients
What problems is the product solving and how is that benefiting you?
I havent had a problem as yet to assist me with this feature.
FRESHSALES IS BEST
What do you like best about the product?
Very hand alot of features very economical price
What do you dislike about the product?
when any update is coming sometimes it got stuck for a while
What problems is the product solving and how is that benefiting you?
just try when new updates are coming user dont be intrupt
Excellent Customer Service - Great Product
What do you like best about the product?
Freshsales went above and beyond to help onboard our company. They took the time to train my staff and help us get fully setup and ready to go with zero downtime. I am very pleased with Freshsales as it meets all our communication and marketing needs.
What do you dislike about the product?
The only downside is that the system is a bit complex... but this is good because with the proper training and setup you have powerful tools at your use. Just invest the front end time to get setup properly.
What problems is the product solving and how is that benefiting you?
Freshsales helped us put all our email marketing and customer communications in one place.
The CRM I recommend to each and every client!
What do you like best about the product?
I love all of the tools available at the free level, with the ability to upgrade for a reasonable price.
What do you dislike about the product?
Reporting is still difficult to set up and I find myself always in need of support.
What problems is the product solving and how is that benefiting you?
Ensuring all of my clients are being interacted with and no conversations are lost.
Can't live without it
What do you like best about the product?
Freshsales helps keep myself and my team organized and on track throughout the day. We're able to offer ample customer support and easily review interactions.
What do you dislike about the product?
The only thing I dislike is how few of the features I use daily. I wish I used more features of the program more frequently.
What problems is the product solving and how is that benefiting you?
Freshsales offers a level of organization that other programs we work with does not.
UI Made Better and More User Friendly.
What do you like best about the product?
I like that is had always been easy to navigate and now it is more user-friendly.
What do you dislike about the product?
Activities Dashboard does not have option to choose number of items to show.
What problems is the product solving and how is that benefiting you?
I get to do many tasks all in Freshsales -- send emails, save/access contacts, create and manage tasks/meetings/sequences and track these, among many others.
Maximizing Efficiency with Ease: A Freshsales Review
What do you like best about the product?
Exceptional Value and Support:
Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success.
Simplicity and User-Friendly Interface:
The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy.
Comprehensive CRM Solution:
Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas.
Upsides:
Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve.
Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay.
Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses.
Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success.
Simplicity and User-Friendly Interface:
The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy.
Comprehensive CRM Solution:
Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas.
Upsides:
Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve.
Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay.
Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses.
What do you dislike about the product?
To be candid, there isn't a component of Freshsales that falls short for me. Any time I've encountered a hurdle or had a question, the support team has been there to assist me in learning and overcoming the challenge. Their customer service and the platform's capabilities have ensured that any potential dislikes are swiftly addressed and resolved.
What problems is the product solving and how is that benefiting you?
Information Accessibility:
Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly.
Account Management and Follow-ups:
One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks.
Streamlined Communication:
Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful.
Benefits of Using Freshsales:
Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth.
Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction.
Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input.
In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation.
Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly.
Account Management and Follow-ups:
One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks.
Streamlined Communication:
Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful.
Benefits of Using Freshsales:
Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth.
Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction.
Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input.
In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation.
Easy to navigate, ease of use was excellent
What do you like best about the product?
Having everything organized in one place was a great help. This was a solid alternative to Salesforce. Customer support was only needed once after onboarding and they were quick to respond.
What do you dislike about the product?
Nothing at all, it was excellent and everything we needed.
What problems is the product solving and how is that benefiting you?
Automating sales engagement and organizing prospects data.
A likely lifelong user of Freshsales
What do you like best about the product?
Freshsales is easy to use and has great marketing features.
What do you dislike about the product?
I honestly can't say what I do not like about Freshsales.
What problems is the product solving and how is that benefiting you?
1. Tracking task and meetings
2. Email Marketing
3. Client management
2. Email Marketing
3. Client management
Flawless CRM
What do you like best about the product?
I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests.
What do you dislike about the product?
Please add features like widget on Outlook to link emails from the Outlook pane to the Freshsales similar to what Salesforce has feature like Salesforce lightning. This will help in maintaining accurate records.
What problems is the product solving and how is that benefiting you?
Reducing time in searching for leads, classifying leads & keeping us updated on activities etc.
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