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A valuable CRM tool that's easy to use
What do you like best about the product?
FreshSales was easy to use compared to other similar solutions. We started with a trial and got used to it quickly. It doesn't take much expert training to get people acquainted with system. The interface made sense and was clear to navigate. There are many great CRM features that made it fun to use. We can track emails and take note of contact activities. It gives us a solid overview of leads. They seem to be adding new features all the times, so we like that the system is continutally updates.
What do you dislike about the product?
Connecting to other software can be confusing. It can be slow to load at times, but usually loads fine for the most part. Otherwise, there is not much to dislike about FreshSales. I haven't really used the system as deeply as is possible, so there are still features I have yet to explorer.
What problems is the product solving and how is that benefiting you?
FreshSales allows our entire team to stay connected to all key customer details. Allows data to be easily accessible for more responsive support. Helps us to make more effective sales and marketing decisions. We can use APIs for more customized implementations. We're able to nurture leads and a meaningful and personalized way, which has lead to more conversions.
Recommendations to others considering the product:
I highly recommend FreshSales as a straightforward CRM that is easy to set up and start working for you right away. You'll be given greater access and more control over your customer data, which should lead to better results, whatever that may be. You can stay connect to FreshSales whereever you are, so you can always keep up with your customers and team.
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Amazing company to work with, great employees, great product, great experience!
What do you like best about the product?
The Support team for Freshsales is amazing. They have been there for us through everything. They have answers for anything and everything we throw their way. In addition, their product itself is a major improvement from the previous CRM we were using. It is extremely user friendly and does everything we need it to do!
What do you dislike about the product?
The only thing I dislike about Freshsales is that we didn't find them sooner.
What problems is the product solving and how is that benefiting you?
In comparison to our previous CRM, Freshsales is able to all of the reporting, note taking, logging, etc. that we were unable to do before. The customizations that we are able to make to it easier for our team is incredible and easy to do.
Recommendations to others considering the product:
I will definitely recommend Freshsales to anyone who is looking or mentions needing a new CRM.
Freshsales is light-years ahead of every other CRM. Really.
What do you like best about the product?
It's the first CRM that I have used that I can actually properly run a business on after a decade of trying every other CRM in existence. And it works for Australia!! even the dates work correctly. The automations/workflows are absolutely seamless. The logic is flawless. Whoever put this together is an absolute genius. It's like PipeDrive on steroids.
What do you dislike about the product?
I can't SMS the clients from the platform. But I can call them (and yes it tracks that call and updates the system automatically - and it works in Australia which is amazing in itself). SMS is coming soon I am told.
Also, it would be awesome if FreshSales can work with Zapier a bit more so that I can get SMS to automatically get triggered when I drag and drop the customer into the next stage without having to use webhooks to make that feature trigger. PipeDrive is really good in that regard.
Would be amazing if Freshsales could sync with a physical mailing company. Maybe it does - I haven't had a chance to really test the boundaries on that one.
Also, it would be awesome if FreshSales can work with Zapier a bit more so that I can get SMS to automatically get triggered when I drag and drop the customer into the next stage without having to use webhooks to make that feature trigger. PipeDrive is really good in that regard.
Would be amazing if Freshsales could sync with a physical mailing company. Maybe it does - I haven't had a chance to really test the boundaries on that one.
What problems is the product solving and how is that benefiting you?
This is like a breath of fresh air. This makes every other CRM look like rubbish. It's so much better I can't describe it. Yes this is a real review. A genuinely very happy customer. I was at the point that I had resigned myself to using a spreadsheet for leads and then using PipeDrive once they became a deal as PipeDrive is really user friendly and quite robust and visual. FreshSales builds on that nicely. I can't tell you how many other CRM's I've gone through to get to this point. No more bandaid solutions. This does the entire job. Absolutely brilliant!
Recommendations to others considering the product:
Use it. Oh, and the support is like nothing I have ever experienced before. Everyone is super friendly and smart. And no waiting. They just answer the chat window immediately and they'll even call me to make life easier. This is the Gold standard that all these big bloated stupidly expensive SAS companies should compare themselves to.
Quick and Easy CRM for experienced or beginners in Marketing
What do you like best about the product?
It is easy to use, all calls get recorded so we can revise the work done, customer support is always available and helpful, giving quick and complete answers to all questions.
What do you dislike about the product?
Nothing, truth be told we have grown to love the system and recommend it for all campaigns.
What problems is the product solving and how is that benefiting you?
Telemarketing, the fact that ir records all calls lets us know how to do a better job.
Recommendations to others considering the product:
Look into youtube for the tutorials to see how easy it is to use.
Great tool for entrepreneurial companies.
What do you like best about the product?
Easy on boarding and immediate use without extensive training or support.
What do you dislike about the product?
Could improve ability to customize some of the fields, but still great functionality for the price point.
What problems is the product solving and how is that benefiting you?
Coordination of investor fund raising and BD
Very fast up and running - totally easy to use
What do you like best about the product?
You can set up Frehsales really easy and fast so your team can start working with it in a short time.
A lot of things can be configured and intergrated with 3rd party applications to build up a holistic 360 degree customer view
A lot of things can be configured and intergrated with 3rd party applications to build up a holistic 360 degree customer view
What do you dislike about the product?
We would need more capabilities for contracting and handling various position per entity. The UI should be more flexible (e. g. place fields there where you need them)
What problems is the product solving and how is that benefiting you?
- Increase the efficiency for our Sales Reps
- Get an overview of all customer activities
- Get an overview of all customer activities
Easy to use platform
What do you like best about the product?
How simple it was to customize fields within the CRM itself.
What do you dislike about the product?
The inability to assign a single contact to multiple accounts.
What problems is the product solving and how is that benefiting you?
Unifying our inside sales team.
Recommendations to others considering the product:
Super, easy-to-use UI/UX
Best CRM
What do you like best about the product?
I like that it streamlines all of my contacts, it also allows me to easily set up tasks on clients we need to follow-up with. It's great for our sales email pitches.
What do you dislike about the product?
We can't really say we've encountered anything we dislike just as yet. Maybe we would say that make it easier to remove certain emails from coming into our inbox.
What problems is the product solving and how is that benefiting you?
Business development, brand partnerships and client outreach.
Surpassed expectations in all categories
What do you like best about the product?
Allows you to have infinite customization options, easy to use interface, phenomenal product support, ability to have visibility to the pipeline, great depth of record-keeping options, excellent automation features.
What do you dislike about the product?
Only thing lacking at this point is the ability to integrate more consistently with other applications although this seems to be coming along nicely.
What problems is the product solving and how is that benefiting you?
Visibility to activities at accounts and prospects, collaborating with your internal team and information sharing, keeping a history of records, automating tasks and reminders.
Recommendations to others considering the product:
Completely worth the minimal investment. Lots of new features being added but great as is. Having looked at 10 other CRM systems and been a past user of both Salesforce and Microsoft, Freshsales was the clear winner. Amazing support both online and otherwise.
A+ Service and Software
What do you like best about the product?
How responsive Fresh Sales Customer Support team is. How easy the Freshsales and works platform is to use.
What do you dislike about the product?
That I wasn't aware of Freshsales existence before I wasted 3 years with another CRM
What problems is the product solving and how is that benefiting you?
Welding stronger internal connections and the cross functionality with other departments - this crm makes internal data sharing so much simpler.
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