Freshsales
Freshworks Inc.Reviews from AWS customer
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Finally, a system that works seemlessly
What do you like best about the product?
Everything is so obvious and easy to follow.
What do you dislike about the product?
There is nothing at this stage that I would say I disliked.
What problems is the product solving and how is that benefiting you?
We are linking all incoming and outgoing emails straight into Freshsales.... bliss!
Recommendations to others considering the product:
If you love integration with your incoming and outgoing mail then this is the product to seriously consider
Very intuitive product
What do you like best about the product?
The selfservice model
subdomains
custom workflow
apis
subdomains
custom workflow
apis
What do you dislike about the product?
not able to assign dynamic value to customfield
What problems is the product solving and how is that benefiting you?
I want to manage /engage with my leads and partner leads
Clean-Easy CRM
What do you like best about the product?
Easy integrations, email services and simple to use
What do you dislike about the product?
Service can be slow, have to follow up a few times
What problems is the product solving and how is that benefiting you?
B2B business solution
Great Experience
What do you like best about the product?
The ease with which I can manage my sales pipeline!
What do you dislike about the product?
There is a bit of lag while loading pages!
What problems is the product solving and how is that benefiting you?
Managing my sales funnel, easy maintenance of tasks related to each prospect/ clients.
Recommendations to others considering the product:
Great product to manage all of your business!
Works great!
What do you like best about the product?
Really like the way that Freshsales allows me to keep track of my leads. Everything is laid out in an easy to interpret manner, and I don't have to do much digging to find what I'm looking for. Wouldn't change anything about the layout, as it is very easy to navigate. This is the best CRM management tool that I have used thus far and hopefully will be the last one, as I am extremely satisfied with it's performance and the ability for it to take care of everything without me having to do anything different.
What do you dislike about the product?
If numbers are inputted without a country code it tries to dial the area code as if it's in a different country.
What problems is the product solving and how is that benefiting you?
Doing it all for me!
Recommendations to others considering the product:
Works really well! Haven't had any problems using it myself.
Excellent UI/UX
What do you like best about the product?
Freshsales had the best UI. It is easy to navigate and can be easliy taught to new resources joining the team
What do you dislike about the product?
Search option, The search option should be able to search all the custom fields
What problems is the product solving and how is that benefiting you?
The complete lead management system was moved from Excel to Freshsales
Its a Good CRM bundled with mail marketing tools
What do you like best about the product?
Simple lead capture, Web to Form , Email Campaign and their mobile app.
What do you dislike about the product?
Nothing specific, most of the features provided are good for their pricing.
What problems is the product solving and how is that benefiting you?
new lead capature, followup and closure pipeline.
Great CRM to catch leads from several sources
What do you like best about the product?
Simple, beautiful interface, complete and rich web libraries to add scripts to our web page or app. The smart forms are also friendly and the reporting suite is very complete
What do you dislike about the product?
Should have more sources to catch leads, like social networks activities, or connections through Facebook ads.
What problems is the product solving and how is that benefiting you?
Keep track of business opportunites, edit pipelines, broadcast campaigns for sales and automatize procedures event responding.
Recommendations to others considering the product:
You should define the activities of your sales team and add them into sales activities.
Fantastic service
What do you like best about the product?
It helps keep me a lot more organised when following up sales leads.
What do you dislike about the product?
I dislike the amount of updates it has weekly.
What problems is the product solving and how is that benefiting you?
Keeping tracks of new leads that we have contact, also monitoring emails correspondence.
Recommendations to others considering the product:
It's great.
Using Freshsales for B2B sales and marketing
What do you like best about the product?
The easy to use bulk email function and workflows
What do you dislike about the product?
I don't think I dislike anything yet as we've only been using it for a month so I think there are just areas which are undiscovered, but more video tutorials would be good and integration with other marketing automation systems
What problems is the product solving and how is that benefiting you?
Its very simple to use unlike other CRM systems
Recommendations to others considering the product:
have a good written workflow of your sales process to make sure all users are on the same page and like any software you are thinking of adopting give everyone time to learn it and be trained on it
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