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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,176 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jose B.

Getting closer to our customers

  • March 27, 2018
  • Review verified by G2

What do you like best about the product?
The ability to save all the customers information, including calls, messages, address, websites.
Creating tasks really helps a lot when you have plenty assignments a day.
The link between Freshsales and Helpdesk is really helpful when connecting both platforms.
This platform is really intuitive and easy to learn how to use, even if you learn all by yourself you will not have any problem.
What do you dislike about the product?
The platform is kind of heavy and makes the webpage slow most of the time.
Sometimes you don't get to see a contact full information.
You should prepare some kind of presentation for us users to find things easier, some of us are a little new to these kinds of platforms.
What problems is the product solving and how is that benefiting you?
Having the more information possible in one place.
It eliminated the need to have a bunch of files with contact information for the customers
Recommendations to others considering the product:
Use the trial, but you will love this platform, for real.


    Samuel G.

I've using it for a year

  • March 27, 2018
  • Review verified by G2

What do you like best about the product?
The best thing is to keep track of all the activities you made with your customer. It helps us a lot when trying to reach all the goals our boss propose us. Also, it helps us know how to close a deal. It has a lot of information on it, it has easy to read tutorials on the data base.
What do you dislike about the product?
It is hard to work with it when the Internet connection start decreasing. Meaning that you need to have the best internet connection ever. Sometimes it gets crazy when trying to get the data base. Also, we cannot export the .CSV information from the data feed sheet we have. That is something hard to use.
What problems is the product solving and how is that benefiting you?
Is possible to keep track of the deals or new leads we are working with. It is hard to do that on paper. Also, we learn how to send cool emails to our clients
Recommendations to others considering the product:
They have to take time to read all the data they provide. It has a lot of tutorials in them.


    Computer Software

Freshsales has a great UI and Easy to Use

  • March 27, 2018
  • Review verified by G2

What do you like best about the product?
I like the user experience of freshsales the best. It is very easy to use this software. The software helps you at every stage which is incredible. Moreover, you can also create templates to send emails which is another great feature in this tool.
What do you dislike about the product?
It asks for updation after somedays and take sometime to load.
What problems is the product solving and how is that benefiting you?
I have been sending emails to customer using this software. I did an email outreach compaign using this software and it was extremely easy to create sales funnel and leads segmentation in this software. I got great results using this softeare
Recommendations to others considering the product:
I would like to recommend this software to all people who are serious about marketing and want to make their outrezch process easy. However, it is bit costly so if you are newbie then you should look for mailchimp and other mailing services.


    Joel R.

Very Knowledgeable team and system is really flexible to be customized to our needs.

  • March 25, 2018
  • Review provided by G2

What do you like best about the product?
Fresh sales has great Flexibility...............
What do you dislike about the product?
No dislikes..................................
What problems is the product solving and how is that benefiting you?
Stay on top of sales team.
Streamline interaction with customers.


    Information Technology and Services

Easy and effective

  • March 23, 2018
  • Review verified by G2

What do you like best about the product?
I’ve just started to use Freshasales and I’ve been really impressed about the ease of use and flexibility of this solution.
What do you dislike about the product?
The main limit that I see so far is related to the mobile app.
What problems is the product solving and how is that benefiting you?
The main business problems and related benefits is to start to have a real CRM for my own company.


    Joan B.

Pro Salesperson utilizing valuable tool

  • March 20, 2018
  • Review verified by G2

What do you like best about the product?
I love the ease of calls and putting in data within the system. It has a lot of information about the prospect to derive outcomes to put in an organized fashion.
What do you dislike about the product?
I don’t like the fact that I need to start at the beginning of the leads instead of going to later pages. This wastes valuable time.
What problems is the product solving and how is that benefiting you?
I am able to put in notes that help me on my next call to the business or organization.
Recommendations to others considering the product:
Yes recommend for users serious about sales.


    Mark L.

Very Good Product

  • March 20, 2018
  • Review provided by G2

What do you like best about the product?
I find the ease of installation and simplicity in getting the product up and running quickly to be very attractive.
What do you dislike about the product?
I wish I could integrate multiple companies into one installation.
What problems is the product solving and how is that benefiting you?
We have vastly improved our marketing CRM capabilities.


    Katie A.

Great experience

  • March 20, 2018
  • Review provided by G2

What do you like best about the product?
I really love the fresh sales platform. I have used lots of of different Crm systems but fould that freshsales was by far the best!
What do you dislike about the product?
Nothing. Freshsales works really well for me.
What problems is the product solving and how is that benefiting you?
Generating more sales. Keeping on top of leads better


    Marcus L.

Thumbs up for the simplicity and increase of productivity

  • March 20, 2018
  • Review verified by G2

What do you like best about the product?
We liked that Freshsales provided an all-in-one point that users can use for all of their requirements - from data entry to ticketing systems to data analysis to collaboration. It's really convenient and fuss-free!
What do you dislike about the product?
The plans are not customisable to cater to individual companys’ specific needs.
What problems is the product solving and how is that benefiting you?
Freshsales helped us save a lot of time, especially on the tracking of sales. With this product, we have been able to easily extract information on a particular client. Having all the data and info in one place also really improves our efficiency! Life & time saver!
Recommendations to others considering the product:
The analysis and tracking of sales is really like a godsend. Plus the ability to convert conversations with clients as tickets so its not all over the place, perfect!


    Non-Profit Organization Management

great service at a reasonable price

  • March 19, 2018
  • Review verified by G2

What do you like best about the product?
I have used Freshsales for a few months now. It is very user friendly and has some great features. It is very affordable for a start-up or small business as well.
What do you dislike about the product?
I would like more backend features as a database person.
What problems is the product solving and how is that benefiting you?
Organizing my sales leads.
Recommendations to others considering the product:
I would test it out for sure.