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Awesome platform (Easy to use & good customer support!)
What do you like best about the product?
I felt the best part of Freshsales was the customer support, they are timely and very efficient in answering my queries. I use Freshsales for the core features and I find what they offer is very adequate for my needs.
What do you dislike about the product?
Perhaps an easier way to categorise and create customer views. Accidentally deleted one view and had to redo it from scratch.
What problems is the product solving and how is that benefiting you?
Helped to quickly arrange my contacts and leads and especially keeping track of my deals.
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The service is positively surprising and very helpful.
What do you like best about the product?
The ease of use and how well it has integrated to our system.
What do you dislike about the product?
The desktop interface can be better or easier to use.
What problems is the product solving and how is that benefiting you?
The up to date reporting of our sales team, it has taken the need for daily status reports away.
Recommendations to others considering the product:
Freshsales has really delivered on efficiency and in turn, has made our sales team more agile and effective.
Practical and concrete CRM
What do you like best about the product?
Configuration and usege is very intuitive and the user interface is very friendly.
The free version is very useful for small companies that are starting.
The free version is very useful for small companies that are starting.
What do you dislike about the product?
The lack of tool for mass mailings.
It would be good to have more options to make graphics
It would be good to have more options to make graphics
What problems is the product solving and how is that benefiting you?
Start with the habits of registration and control of sales opportunities for marketing equipment and accessories with sales executives.
Practical and easy to use
What do you like best about the product?
Organized in a clear, easy to understand manner. The learning curve to get up to speed is short.
What do you dislike about the product?
Can't change the dashboard layout for a contact or lead.
What problems is the product solving and how is that benefiting you?
CRM, email
Really Helpful
What do you like best about the product?
Whether you're a manager or the sales person, give you a birds-eye view of all your accounts which helps you easily plan for the future
What do you dislike about the product?
Not the most intuitive interface but easy to use once you get the hang of it
What problems is the product solving and how is that benefiting you?
Managing sales pipeline. Doing it manually definitely did not work for me or my team
Amazed
What do you like best about the product?
It has been an amazing experience using FreshSales. Everything I learned regarding outbound sales and lead generation was executable in Fresh Sales!
What do you dislike about the product?
There are numerous additions I would suggest, but would not classify it as "Do not like". I am sure the company will get there.
What problems is the product solving and how is that benefiting you?
I can track how our sales leads are responding to our email campaigns, and the tracking thereof is great!
Recommendations to others considering the product:
Cheap, reliable and continuously implementing new features and functions. Excited to see what will be added to my plan in the near future!
Good experience
What do you like best about the product?
The support from the FreshSales guys was amazing, really appreciate it.
What do you dislike about the product?
Still many things to add, but yet very good still.
What problems is the product solving and how is that benefiting you?
Nothing special, just nice to work with.
5 star customer service & technology
What do you like best about the product?
the pipeline flow and intuitive lead scoring
What do you dislike about the product?
I like everything that I've seen with the system
What problems is the product solving and how is that benefiting you?
ability to streamline lead gen/ sales/ accounting and production all with one system
Recommendations to others considering the product:
what are you waiting for?
Effective time management
What do you like best about the product?
Visually seeing my leads and plan my week. Being able to see all of my leads in one space is a big benefit as i can see what stage each lead is at and plan my week accordingly.
What do you dislike about the product?
Nothing! A few website UI bugs. But they have all been ironed out now. There were a few issues whilst setting the website up but they have all been resolved now and everything is running smoothly now.
What problems is the product solving and how is that benefiting you?
More effective time management, visually seeing what stage my leads are at, who I have contacted etc is a time saving tool especially with the automatic new lead assignment
Recommendations to others considering the product:
Start using it as soon as you can to build up a database of your leads. The sooner you do it, the more data you have to use.
Freshsales is a great product
What do you like best about the product?
Freshsales combined with other products such as Freshdesk have greatly contributed to improve our work flow and help us keep our focus on the customer.
What do you dislike about the product?
I don't think of anything right negative now
What problems is the product solving and how is that benefiting you?
Better customer service
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