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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,173 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Christiaan S.

Smooth and easy to use

  • February 13, 2018
  • Review verified by G2

What do you like best about the product?
Kanban function with deals and being able to filter deals/customers or leads accordingly. The fact that companies/contacts/leads and separated but yet shows the relationships between all parties. Online Support for Fresh Sales is great as you can receive instant answers to any questions you may have.
What do you dislike about the product?
No Dashboard available on the Garden plan. Having issues linking customers between freshsales and freshdesk. Training needs a bit more attention concerning the content that is covered during webinars and doing the actual test. If training is more interactive in webinars, handling actual situations posed by likewise questions in a test. Resellers will benefit by the means of understanding the product at a deeper level
What problems is the product solving and how is that benefiting you?
Having documentation linked to a deal or customer. Keeping admin aligned with customers. Having tasks, appointments and notes available immediately on a deal or contact. Having support tickets linked to a customer so you will always be prepared when visiting a customer.
Recommendations to others considering the product:
Ease of use makes FreshSales a breeze to work with

    Telecommunications

Mr RS

  • February 13, 2018
  • Review provided by G2

What do you like best about the product?
Dynamix & flexible
Reporting is made easy
What do you dislike about the product?
When i need to pull report on appointment (trip reports), then the system include emails. This provides an inaccurate measure of actual trip reports.
What problems is the product solving and how is that benefiting you?
Centralized location for teams to use
Recommendations to others considering the product:
NA

    Dave P.

The Go-To Tool for Sole Traders and SMB's

  • February 13, 2018
  • Review verified by G2

What do you like best about the product?
Using Freshsales is an absolute breeze. It's super simple to set up and to navigate. Moreover, the pricing structure is very well suited to sole traders and smb's.
What do you dislike about the product?
To be honest, I cannot think of anything. Everything is just so fluid and natural when using the product.
What problems is the product solving and how is that benefiting you?
As a small business and a sole trader, I need a solution to track my clients and potential clients. I've tried using other software products, notably HubSpot, but they just don't compare to Freshsales. Hubspot's interface is by comparison to Freshsales clunky to say the least. They also impose ridiculous limits on their free account offering, and their first tiered pricing level is way too excessive for a small trader like me.
I can now track everything I need to run my web design company using Freshsales. I am able to send emails and track them right from the Freshsales interface, and even use templates to speed through day-to-day tasks. The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on.
Finally, Freshsales also integrates perfectly with Freshdesk (Freshworks client ticketing solution) and Freshchat (their website chat system). I am able to see everything I need to in one, centralised location.
If you're a sole trader or SMB, you really should check out this awesome product - I can't recommend it highly enough!
Recommendations to others considering the product:
Do it! Especially if you are using the free offering of solutions like Hubspot, knowing you need to move from a free version to a paid version, but still want excellent value for money.

    Favio C.

A fresh look at a CRM platform

  • February 13, 2018
  • Review verified by G2

What do you like best about the product?
The ease of setting it up fast and easy. The interface is very clean and a breeze to navigate.
What do you dislike about the product?
Not intuitive at first. Limited options.
What problems is the product solving and how is that benefiting you?
My team needed a fast and clean way of following up with leads. Also, the lead scoring allows me to see very quickly which leads are being responsive. I also like the way that it integrates with Fresh Desk.
Recommendations to others considering the product:
Do not expect a CRM platform that is bloated with features you won't need. Fresh Sales is ideal for smaller teams.

    Felix G.

The best CRM in the market !

  • February 11, 2018
  • Review verified by G2

What do you like best about the product?
- Great user friendly (very easy to use)
- Easy to set up
- Awesome support! (They listen to your concern and find the solutions for your requirement)
What do you dislike about the product?
- User has to be in the same plan subscription
What problems is the product solving and how is that benefiting you?
- Tracking customer progress
- Centralize database

    Financial Services

Easy to get started and intuitive to use

  • February 11, 2018
  • Review verified by G2

What do you like best about the product?
Everything just works and the automatic rules for scoring and updating leads reduces the need for manual input.
What do you dislike about the product?
I wish that when I sent a mass email to multiple people it would give an option to customize a few of the emails.
What problems is the product solving and how is that benefiting you?
Keeping sales organized

    Renewables & Environment

Customizable, User Friendly, Efficient, Affordable, Success Oriented

  • February 10, 2018
  • Review verified by G2

What do you like best about the product?
How easy it is to customize to my own specifications and to navigate.
What do you dislike about the product?
The email section is not as user friendly as outlook.
What problems is the product solving and how is that benefiting you?
Note Taking and Follow ups are my main use of FreshSales. The report section and template section really allow me to pin point best practices .
Recommendations to others considering the product:
implement texting feature and calling feature

    Retail

More Sales with Fresh Sales

  • February 10, 2018
  • Review provided by G2

What do you like best about the product?
The integration of the CRM, Freshdesk, with Fresh Sales as well as the functionality and features in the blossom version
What do you dislike about the product?
Too much profile fields, it would be good to choose which fields you want to add.
What problems is the product solving and how is that benefiting you?
Converting more leads into customers as you would not always know when to follow up for payment
Recommendations to others considering the product:
A must have

    Education Management

Easy yet sophisticated intelligence for your business

  • February 09, 2018
  • Review verified by G2

What do you like best about the product?
FreshSales provides sophisticated intelligence on your business in a simple and easy to use manner.
What do you dislike about the product?
There should be an option to combine/consolidate accounts and leads into one. I understand the need to break them into two, but in some cases (like ours), a deal and account are actually the same thing, yet we're required to input duplicate information as it relates to contacts, activities, etc....
What problems is the product solving and how is that benefiting you?
Sales cycle, sales activities, lead management, pipeline management, etc

    Rohit T.

Seamless

  • February 09, 2018
  • Review verified by G2

What do you like best about the product?
The product is easy to use, and fast in the app.
What do you dislike about the product?
Lot of variables, Can improve this by better understanding the Business you are designing the product for.
What problems is the product solving and how is that benefiting you?
In time status update.
In time access to the records.

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