Freshsales
Freshworks Inc.Reviews from AWS customer
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Great solution, great support, great price
What do you like best about the product?
There are two things that I love about Freshmarketer.
First, they better solve for my needs as a marketer than other solutions. For example, their heat maps are dynamic and track elements that you can interact with such as navigation and accordions in a way that I haven't seen anyone else do. Also, the heat maps are built into the a/b tests (awesome!).
Second, their support team is super responsive and takes our input to inform their roadmap. So in areas where they don't quite yet nail it, I'm confident that they'll hear us and make the necessary updates.
First, they better solve for my needs as a marketer than other solutions. For example, their heat maps are dynamic and track elements that you can interact with such as navigation and accordions in a way that I haven't seen anyone else do. Also, the heat maps are built into the a/b tests (awesome!).
Second, their support team is super responsive and takes our input to inform their roadmap. So in areas where they don't quite yet nail it, I'm confident that they'll hear us and make the necessary updates.
What do you dislike about the product?
The system doesn't store old heat maps. Meaning, when the page changes, the old screenshot is lost since it's updated to reflect the new page. I'd like a way to store the old heat maps for comparison. Right now, I just have to remember to download them before making any changes.
What problems is the product solving and how is that benefiting you?
We are now running all of our A/B testing through Freshmarketer. We get a lot of visitor insights through the polling. And see how visitors interact with our pages with the heat maps.
Recommendations to others considering the product:
Definitely give it a try!
Great tool for heatmaps and more
What do you like best about the product?
I definitely use their heatmap feature the most.
What do you dislike about the product?
Heatmaps dosen't work ion pages with infinite scroll.
What problems is the product solving and how is that benefiting you?
Freshmarketer gives me good grounds for business decisions.
It is a good user friendly tool.
What do you like best about the product?
It's Heatmap and Polls are the features we really use and find the best.
What do you dislike about the product?
It could be more seamless in the steps one needs to follow and it could be more personalized.
What problems is the product solving and how is that benefiting you?
It helps us in understanding customer behaviour once they are on our website and get a fair idea of the success of that page
Recommendations to others considering the product:
It a good tool and your money's worth. especially if you are beginner it will help your business.
Impressed!
What do you like best about the product?
I am a frequent user of the heat-map feature, and I think it provides valuable insights that we would otherwise miss.
What do you dislike about the product?
A/B testing is something that can be worked on, when running a test the control version loads for a few seconds and then the variant loads.
What problems is the product solving and how is that benefiting you?
We understand how our users are behaving with our page, which is an add-on to the quantitative data that we have from A/B testing.
AceBot online tracking
What do you like best about the product?
Heat maps & Session replay . Both these features help me in tracking my goals.
What do you dislike about the product?
unique username for same users when they visit on our website again
What problems is the product solving and how is that benefiting you?
Reconnecting with our users when they face any issue on our website.
Recommendations to others considering the product:
This platform fits in my budget for my day to day tracking.
Key Ingredient of the Digital Strategy Mix
What do you like best about the product?
The invaluable user insights are key. A+
What do you dislike about the product?
The agnostic approach to website changes.
What problems is the product solving and how is that benefiting you?
Fresh Marketer provides great insight into how users are actually using sites. Instead of using industry trends from other sources, I can speak directly to my clients' users on their website(s).
Recommendations to others considering the product:
Learn how to use it to make certain that you are making the most of the features.
Excellent CRM
What do you like best about the product?
Very easy and intuitive way to manage leads, which is something my company needed badly.
What do you dislike about the product?
Nothing to dislike, except, if internet is slow, so its Freshsales, but that has nothing to do with the product.
What problems is the product solving and how is that benefiting you?
Being able to manage leads for a sales team of 6 efficiently and effectively.
Recommendations to others considering the product:
Try it, you wont be disappointed.
All you can think...
What do you like best about the product?
Session recording and heatmaps are great!
What do you dislike about the product?
nothing :) maybe more users per account.
What problems is the product solving and how is that benefiting you?
real-time UX/UI testing
Intuitive software, already increasing my conversion rate
What do you like best about the product?
The Session Replay functionality has been really helpful to catch hesitation points and to pin point user flow. FM has recently updated the search function in the session replay and its been very useful. With the form analytics tool I've been able to pinpoint questions where users are dropping off and causing confusion.
What do you dislike about the product?
The tool is pricey month to month, but you can get a better deal when you sign up for an annual plan. Some of the analytics reports could be rethought to show a better visual interpretation of the data.
What problems is the product solving and how is that benefiting you?
I've increased conversion rates and recognized UX changes that need to be made in the websites I'm managing.
Gives very good customer behavior insights to understand conversions
What do you like best about the product?
It's a complete CRO tool. We could understand our visitors’ behavior using the analytics tools of Freshmarketer, especially Heatmaps and Session Replay. We could formulate some hypothesis on why conversion was low on certain pages and we could test the same by running a quick A/B testing experiment. The best part was everything was done in one single tool. No juggling between various tools.
The team behind Freshmarketer is a highly motivated and customer-centric folks. They delivered a feature like “track using dynamic selectors” in a very short span of time when no competitors in the market had such feature.
The team behind Freshmarketer is a highly motivated and customer-centric folks. They delivered a feature like “track using dynamic selectors” in a very short span of time when no competitors in the market had such feature.
What do you dislike about the product?
Nothing at this time. May modify in the future.
What problems is the product solving and how is that benefiting you?
Understanding the visitors’ behavior using “on-page heat-maps” and “track using dynamic selectors” really helped us. Our website had a huge traffic and using Freshmarketer had zero-impact in the performance. The dashboards and reports were quite intuitive for us. We really had a huge uptick in the conversion rates after optimizing our website based on Freshmarketer’s insights.
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