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Freshservice

Freshworks Inc. | 1

Reviews from AWS Marketplace

2 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    2

External reviews

1,204 reviews
from G2

External reviews are not included in the AWS star rating for the product.

1-star reviews ( Show all reviews )

    xxxrrrxxx

Doesn't work

  • September 15, 2023
  • Review verified by AWS Marketplace

Cannot setup account because the setup account URL is dead, it goes to either a 503 or a 404. Do not buy through marketplace, even if you use the same email address, the billing is not linked.

    Kyn_EC

This service NOT WORK

  • August 31, 2023
  • Review verified by AWS Marketplace

We purchased service, but setup URL to configure didn't work. We contacted freshservice support and was awful experience and they not solve the problem. We shut down the subscription.

    Farming

Great product, great support

  • September 18, 2019
  • Review verified by G2

What do you like best about the product?
The tool is configurable and support is fast and knowledgeable,
What do you dislike about the product?
Like any cloud service, there are areas an admin would like to be able to customize but the service is designed for lower IQ people to be able to use so they have no customizations.
What problems is the product solving and how is that benefiting you?
Help desk for end users. We are able to track support issues better than in email and solve problems more quickly.

    Brandon W.

Feels like an old system built on a web experience

  • July 06, 2017
  • Review verified by G2

What do you like best about the product?
Freshservice usually works well. You can create some custom flows and requests using the system.
What do you dislike about the product?
Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs where it will pick up incorrect information to associate tickets submitted via email. These have been reported to support with no resolution.

Last, their support is very unhelpful.
What problems is the product solving and how is that benefiting you?
Easy to use ticketing system that is cost effective.
Recommendations to others considering the product:
Make sure you can use one of their pre-build solutions without much customization.

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