My main use case for PRTG Network Monitor is that it provides all-in-one monitoring. We don't need separate tools for monitoring servers, networks, and apps as all monitoring can be covered in one tool. Additionally, it provides custom sensors and scripts, which is very useful in my case where I wrote a small PowerShell script to check a specific log file and integrate it easily.
PRTG Network Monitor Freeware
Paessler GmbHExternal reviews
194 reviews
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External reviews are not included in the AWS star rating for the product.
Has reduced downtime by filtering false alerts and simplified monitoring of diverse environments
What is our primary use case?
What is most valuable?
The best features PRTG Network Monitor offers include the alerting sensor and excellent reporting and visualization. The dashboards are neat and clean, and can be shared with management. The historical graphs, such as bandwidth spikes and disk growth, are very easily spotted.
The alerting sensor has helped significantly; for instance, during maintenance windows if our server is down, it helps to capture and count false alerts and only sends crucial and important alerts. This makes it very easy to differentiate between false alerts and actual alerts, which helps save time for both management and those involved with patching activities.
The dashboards are very clean and unique. It is very scalable, and the pricing is also very good, which makes this software outstanding compared to others.
PRTG Network Monitor has positively impacted my organization. Before PRTG Network Monitor, it was very difficult to monitor a wide variety of sensors. Since implementing PRTG Network Monitor, which supports numerous sensor types and protocols, it has become much easier for us to monitor servers, virtual systems, and cloud services to some extent.
What needs improvement?
PRTG Network Monitor provides a free version which supports up to a certain number of sensors, but that is useful only for small deployments or trial use. If PRTG Network Monitor could reconsider the pricing structure to make it more accessible to everyone, it would become a more stable product in the market for the future.
I don't feel it has any disadvantages apart from pricing.
For how long have I used the solution?
I have been using PRTG Network Monitor for more than a year, and I continuously monitor the servers, monitoring devices, and application availability.
What do I think about the stability of the solution?
PRTG Network Monitor is very stable.
What do I think about the scalability of the solution?
PRTG Network Monitor is very scalable. It provides support for numerous sensors. When the sensor count grows large, performance can degrade, but managing many sensors is made easy with PRTG Network Monitor.
How are customer service and support?
Customer support for PRTG Network Monitor is very good, and we can reach out to support as needed. They provide us with service when required.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I was not using any other solution before.
How was the initial setup?
Setting up PRTG Network Monitor is very straightforward, and you don't require hardcore networking knowledge to manage it.
It is very stable and requires low maintenance. After completing the setup, which is very easy, you don't need any interference as it keeps running. I rarely have to restart or fix anything unless I add a new device.
What was our ROI?
I don't have the metrics regarding return on investment. The license team might have that information, but currently I don't have access to these metrics.
Which other solutions did I evaluate?
I have not evaluated other options before choosing PRTG Network Monitor.
What other advice do I have?
I would advise others looking into using PRTG Network Monitor that if you want advanced analytics features and a clean UI, then you should switch to PRTG Network Monitor. It also provides wonderful customer support, making it very beneficial for users.
I have covered all points from my user experience.
On a scale of 1-10, I rate PRTG Network Monitor a 10.
PRTG is tool to do Real time monitoring using dashboards
What do you like best about the product?
I love that the device tree structure mirrors my actual network layout — makes it very intuitive.
* The option to tag devices/sensors is underrated; I use tags to group by department and service.
* The fact that I can integrate with ticketing tools via API is very practical.
* The option to tag devices/sensors is underrated; I use tags to group by department and service.
* The fact that I can integrate with ticketing tools via API is very practical.
What do you dislike about the product?
* Large reports sometimes take too long to generate.
* Some sensors require a bit of scripting knowledge to customize properly.
* The licensing model means I need to plan carefully before adding too many test sensors.
* Some sensors require a bit of scripting knowledge to customize properly.
* The licensing model means I need to plan carefully before adding too many test sensors.
What problems is the product solving and how is that benefiting you?
* Helped me discover a failing UPS battery before it completely died.
* Prevented downtime during patching because I could pause alerts smartly.
* Saved me from user complaints by alerting me before issues became noticeable
* Prevented downtime during patching because I could pause alerts smartly.
* Saved me from user complaints by alerting me before issues became noticeable
Alerting precision has reduced incident response times and improved department-level network visibility
What is our primary use case?
My main use case for PRTG Network Monitor is that I really appreciate the alerting system, allowing me to see when and how long each issue has lasted. The auto-pause for sensors during maintenance windows is awesome, as there are no false alerts till now. Additionally, the built-in SNMP tester tool has saved me multiple times during setups, making PRTG Network Monitor a one-stop monitoring solution for my industry.
Its ability to clone the sensors with all the settings intact is a huge time-saver for me. Apart from that, everything looks positive from my end.
What is most valuable?
The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient.
SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly.
The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect.
PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.
What needs improvement?
There could be improvements to PRTG Network Monitor by adding a dark mode instead of white screens all day during the daytime or during the night. Additionally, dashboards can look cluttered on smaller screens, and the UI can feel crowded when there are hundreds of sensors in one group.
Sometimes, SNMP devices need custom OIDs that aren't auto-discovered, which requires additional work. Moreover, sensor names should be renamed manually when cloning, so it would be better if everything were done automatically.
For how long have I used the solution?
I have been using PRTG Network Monitor for more than two years.
What do I think about the stability of the solution?
PRTG Network Monitor is absolutely stable.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability is great. We receive instant customer care support when we are stuck or need assistance understanding the matrices, as they offer 24/7 customer care support.
How are customer service and support?
I rate the customer support for PRTG Network Monitor a 10 because they never charge anything extra for support, resolve our queries 24/7, and follow up if the same issue persists, making regular follow-ups.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Earlier we were using a different solution called Redwood RMJ, RunMyJobs, to run all our bad jobs, but that was for a different purpose. We did not switch to PRTG Network Monitor; it was our first and foremost go-to product.
How was the initial setup?
Setup was done with the vendor support team and our in-house team.
What about the implementation team?
The total number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people.
What was our ROI?
I have seen a return on investment with PRTG Network Monitor. The overall number of employees needed for setup and deployment for monitoring purposes are around 30 to 40 people. In the first year, the overall return was approximately $7,000, leading to good returns.
What's my experience with pricing, setup cost, and licensing?
Pricing, setup cost, and licensing for PRTG Network Monitor are a bit expensive, but the recurring licensing is not a huge expense. Setup was done with the vendor support team and our in-house team. The licensing part is a recurring license for every year, which is very affordable, making PRTG Network Monitor budget-friendly.
Which other solutions did I evaluate?
We did not evaluate other options; we chose PRTG Network Monitor as our first and only option.
What other advice do I have?
I would advise others looking into using PRTG Network Monitor to consider this product, as it is one of the best IT monitoring tools available, providing proper alerts on time for all critical issues and ensuring a dedicated group of recipients.
Everything with PRTG Network Monitor is running smoothly. We haven't hit any roadblocks, so I'm satisfied with what we have.
On a scale of 1-10, I rate PRTG Network Monitor a 10.
Paessler PRTG Network Monitor
What do you like best about the product?
I've been using PRTG for a while now, and it’s made a big impact on how we manage our network. The interface is clean and easy to use, and the auto-discovery feature saved us a lot of setup time. We use it daily to monitor servers, bandwidth, and cloud services, and the customizable dashboards and real-time alerts help us stay ahead of issues. It’s reliable, fast, and gives us peace of mind knowing our systems are being watched around the clock. Customer support has also been excellent, and the tool integrates smoothly with our existing setup.
What do you dislike about the product?
There are a few areas that could be improved. Some advanced settings can be a bit tricky for beginners, and the sensor-based licensing model requires careful planning for larger networks. The mobile app works, but it could use a more modern design and better functionality. Still, PRTG has made our operations more efficient, reduced downtime, and helped us catch problems early. I’d definitely recommend it to anyone looking for a powerful and easy-to-use monitoring solution.
What problems is the product solving and how is that benefiting you?
PRTG helps us keep an eye on our entire network easily. It shows us what's happening in real time, sends alerts when something goes wrong, and saves us from having to check things manually. We use it every day to monitor servers, bandwidth, and cloud services, and it’s made our work much smoother.
It’s helped us fix problems faster, reduce downtime, and plan better using historical data. The support team is responsive whenever we need help, and it works well with our other tools. Overall, it’s made our job easier and less stressful.
It’s helped us fix problems faster, reduce downtime, and plan better using historical data. The support team is responsive whenever we need help, and it works well with our other tools. Overall, it’s made our job easier and less stressful.
When I Do Monitoring It's a Very Helpful Tool to do
What do you like best about the product?
"The customizable alert thresholds are a game-changer! I can set stricter rules for critical servers and relax the rules for test systems. It's all about finding that perfect balance."
- "Exporting monitoring data to CSV or Excel is super handy. I can dig deeper and get valuable insights without breaking a sweat."
- "The autodiscovery feature is like having a digital detective – it even found devices I had forgotten about on my network!"
- "Exporting monitoring data to CSV or Excel is super handy. I can dig deeper and get valuable insights without breaking a sweat."
- "The autodiscovery feature is like having a digital detective – it even found devices I had forgotten about on my network!"
What do you dislike about the product?
- "Managing large installations can get messy if you don't stay on top of it. It's like trying to find a needle in a haystack without proper housekeeping."
- "The default notification sound is a bit bland – I swapped it out for custom sounds that grab my attention."
- "Sometimes, remote probes need to be reinstalled after major OS upgrades. It's a minor hassle, but it's something to keep in mind."
- "The default notification sound is a bit bland – I swapped it out for custom sounds that grab my attention."
- "Sometimes, remote probes need to be reinstalled after major OS upgrades. It's a minor hassle, but it's something to keep in mind."
What problems is the product solving and how is that benefiting you?
"I discovered unused devices still drawing power and was able to decommission them, saving costs. It's amazing how much waste you can eliminate with the right tools."
- "Transparency has increased – anyone can log in and see the live network status. It's like having a window into the network's health."
- "I've reduced fire-fighting thanks to early warnings about capacity issues. It's a huge stress-reliever!"
- "Transparency has increased – anyone can log in and see the live network status. It's like having a window into the network's health."
- "I've reduced fire-fighting thanks to early warnings about capacity issues. It's a huge stress-reliever!"
IT Monitoring easy with PRTG
What do you like best about the product?
* I enjoy how easily I can schedule daily or weekly reports and get them emailed automatically.
* The “business process” sensor type is brilliant — I track an entire service chain with it.
* The built-in push notification system is very reliable.
* The “business process” sensor type is brilliant — I track an entire service chain with it.
* The built-in push notification system is very reliable.
What do you dislike about the product?
Some third-party integrations require manual scripting.
* The initial hardware sizing for the server was a bit of a guesswork exercise.
* I’d like more widget variety for dashboards.
* The initial hardware sizing for the server was a bit of a guesswork exercise.
* I’d like more widget variety for dashboards.
What problems is the product solving and how is that benefiting you?
Helped me find that one of our critical services was intermittently restarting — fixed it before customers noticed.
* Reduced guesswork by giving me objective data during troubleshooting.
* Made monthly reporting to stakeholders much faster.
* Reduced guesswork by giving me objective data during troubleshooting.
* Made monthly reporting to stakeholders much faster.
Easy To Handle IT Monitoring With PRTG
What do you like best about the product?
* I appreciate the cluster failover — when my main monitoring server went down for maintenance, the backup kept everything running smoothly.
* The “sensor factory” is underrated; I combined multiple sensor readings into one custom KPI for management.
* I like that I can quickly filter sensors by status, so I only see what’s in warning or error state.
* The “sensor factory” is underrated; I combined multiple sensor readings into one custom KPI for management.
* I like that I can quickly filter sensors by status, so I only see what’s in warning or error state.
What do you dislike about the product?
The update process sometimes requires a manual restart, which interrupts monitoring briefly.
* I wish the color scheme on graphs was more customizable.
* The built-in alerts could look more polished.
* I wish the color scheme on graphs was more customizable.
* The built-in alerts could look more polished.
What problems is the product solving and how is that benefiting you?
It warned me of high latency between our two data centers — helped prevent a replication failure.
* Helped me prove to management that slowdowns were due to ISP problems, not internal servers.
* Cut troubleshooting time drastically by showing the exact hop where packets were dropping
* Helped me prove to management that slowdowns were due to ISP problems, not internal servers.
* Cut troubleshooting time drastically by showing the exact hop where packets were dropping
IT Monitoring Tool for easy operation
What do you like best about the product?
I love that I can pause notifications during maintenance windows — no more unnecessary alarms when we’re patching systems.
The device tree structure makes it really easy to mirror our actual IT infrastructure layout.
The API is great — I connected PRTG data into a custom dashboard we use for daily stand-ups.
The device tree structure makes it really easy to mirror our actual IT infrastructure layout.
The API is great — I connected PRTG data into a custom dashboard we use for daily stand-ups.
What do you dislike about the product?
Sometimes the auto-discovery picks up devices I don’t care about, and I have to clean them up.
The licensing model can feel restrictive when testing new setups.
The mobile app lags when scrolling through large dashboards.
The licensing model can feel restrictive when testing new setups.
The mobile app lags when scrolling through large dashboards.
What problems is the product solving and how is that benefiting you?
Helped me pinpoint that an old firewall rule was causing random drops — without PRTG, I’d never have found it.
Significantly improved SLA reporting for our clients since I can export uptime data easily.
Made my job less stressful — I don’t constantly worry about missing hidden issues.
Significantly improved SLA reporting for our clients since I can export uptime data easily.
Made my job less stressful — I don’t constantly worry about missing hidden issues.
PRTG Excellent IT monitoring Tool for IT ORGANIZATION
What do you like best about the product?
The “acknowledge alarm” option is very useful — my team knows if I’m already working on an issue, so we don’t duplicate effort.
I like that PRTG retains historical data for years; I once used it to compare performance during the same quarter across different years.
Creating a custom dashboard for management with simple red/green indicators earned me a lot of appreciation
I like that PRTG retains historical data for years; I once used it to compare performance during the same quarter across different years.
Creating a custom dashboard for management with simple red/green indicators earned me a lot of appreciation
What do you dislike about the product?
The desktop client feels less useful compared to the web interface.
Initial probe installation on remote sites needed some tweaking to work smoothly.
Some default graphs look cluttered if too many metrics are displayed together.
Initial probe installation on remote sites needed some tweaking to work smoothly.
Some default graphs look cluttered if too many metrics are displayed together.
What problems is the product solving and how is that benefiting you?
I tracked down a memory leak in one of our internal apps because PRTG showed RAM usage creeping up every night.
Reduced downtime because I can take corrective steps before users raise tickets.
It helps me justify infrastructure upgrades with solid data, not guesswork.
Reduced downtime because I can take corrective steps before users raise tickets.
It helps me justify infrastructure upgrades with solid data, not guesswork.
Monitoring has become proactive and issues are resolved in real time with clear dashboard insights
What is our primary use case?
My main use case for PRTG Network Monitor is monitoring jobs.
A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.
What is most valuable?
The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.
PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.
PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.
PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.
What needs improvement?
I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.
There are no other improvements I think are needed for PRTG Network Monitor.
For how long have I used the solution?
I have been working in my current field for more than five months.
What do I think about the stability of the solution?
PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.
What do I think about the scalability of the solution?
PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.
How are customer service and support?
The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.
What was our ROI?
After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.
Which other solutions did I evaluate?
I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.
What other advice do I have?
My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
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