Clear Real-Time Monitoring and Instant Alerts with Paessler PRTG
What do you like best about the product?
What I like best about Paessler PRTG is that it gives me a clear, real-time view of our entire IT environment in one place. Instead of constantly checking different systems, I get instant alerts when something goes wrong, which helps me fix issues before they become bigger problems. I also appreciate how easy it was to implement — the setup and network discovery made getting started fairly smooth without too much complexity. The dashboards and performance graphs make troubleshooting much faster and less stressful. In addition, whenever we needed help, Paessler customer support has been responsive and helpful, which has made our overall experience much better.
What do you dislike about the product?
The interface isn’t always very user-friendly, so it can take a while to locate what you need. On top of that, the sensor-based licensing can be confusing and may become expensive as our monitoring needs grow. Overall, it’s a powerful tool, but it still requires some effort to learn and to manage properly.
What problems is the product solving and how is that benefiting you?
Paessler PRTG addresses our challenge of having limited visibility into our network and systems. It provides real-time alerts when issues arise, allowing us to resolve them before they turn into major outages. As a result, we’ve reduced downtime, spent less time troubleshooting, and kept our IT environment running more smoothly overall.
Paessler PRTG: Quick Setup, Powerful Sensors, and Clear Infrastructure Dashboards
What do you like best about the product?
Here are a few things I love about Paessler PRTG.
First, it offers a wide variety of sensors and is quick and easy to set up. I use it to monitor Salesforce integration, Power Bi dashboards, server uptime, network bandwidth on OEM partner links, and cloud resources for the sales team.
Second, it requires minimal to no coding, and the configuration is straightforward thanks to the drag-and-drop options. This makes it simple to track key KPIs and helps me avoid last-minute issues when I’m preparing for QBRs. The Maps feature is especially valuable because it gives a clear, visual view of the entire infrastructure.
Finally, the dashboards are great to bring into meetings with sales leads. They save time by reducing manual monitoring, and the auto-discovery feature makes onboarding new devices easy and fast.
What do you dislike about the product?
Sensor-based licensing can get expensive as the network grows, because adding more sensors means purchasing additional packs. Over time, it starts to feel costly compared with unlimited licensing models.
The reporting is solid overall, but it isn’t very flexible for custom exports. Custom reports often need extra tweaks or scripts to get them into the right format, which can be time-consuming, especially for commission or quota reporting.
On the mobile app, notifications can lag during peak times, and although it’s rare, alerts can occasionally be missed. The interface also feels a bit outdated compared to more modern tools, which makes the overall experience less polished.
What problems is the product solving and how is that benefiting you?
Before implementing PRTG, we handled network issues in a mostly reactive way. Frequent server crashes, failed Salesforce syncs, and bandwidth constraints would interrupt dashboards and disrupt sales activities. Troubleshooting often felt chaotic and time-consuming, especially during review periods.
PRTG brought everything into a single, centralized view and introduced proactive alerts, allowing us to address problems before they escalated. This automation reduced downtime by approximately 40% and enhanced the reliability of the reports the sales team relies on. It also helped us standardize onboarding through SOPs and supported broader process-efficiency efforts across the organization. Overall, it shifted our focus away from constant monitoring and toward more meaningful analysis, and it has proven highly cost-effective for a mid-sized organization.
Rock-Solid Stability and Smart Notifications
What do you like best about the product?
The stability remains impressive, even when handling peak monitoring loads. The notification policies are detailed enough to prevent alert fatigue, allowing for a more manageable and focused experience.
What do you dislike about the product?
Creating custom sensors demands some scripting expertise, which can be a hurdle for those without that background. Additionally, exporting reports in specific custom formats requires additional steps and effort.
What problems is the product solving and how is that benefiting you?
Centralizes monitoring so nothing slips through the cracks.Cuts downtime by turning invisible failures into actionable alerts.
Builds confidence during deployments because everything is visible in real time.
Instant Alerts Revolutionized Our Server Monitoring
What do you like best about the product?
I use Paessler PRTG to monitor our servers and I like its alerting feature. We get instant alerts on failing servers, which helps a lot. The setup process was user-friendly, making it easy to get started.
What do you dislike about the product?
If we add more servers at the same time, it's taking too much time to load.
What problems is the product solving and how is that benefiting you?
We use Paessler PRTG to monitor our servers and get instant alerts on server failures, which were previously undetected by manual checks.
Lightning-Fast and Reliable Alerting
What do you like best about the product?
Allows you to set specific criteria to how you define a "down" system.
What do you dislike about the product?
Only having email support and not phone support.
What problems is the product solving and how is that benefiting you?
Having green/yellow/red visibility of our entire infrastructure across all locations.
Time-Saver with an Intuitive Setup, Minor Speed Issues
What do you like best about the product?
I love how Paessler PRTG quickly shows exactly which switch port is having an issue, saving us hours we used to waste tracing cables. It's very user-friendly in terms of setup. I also appreciate monitoring everything on the same dashboard, which lets me combine data for multiple sensors effectively. Plus, I can track VPN performance effectively using Paessler PRTG.
What do you dislike about the product?
When too many sensors are added, it feels slow, that can be improved.
What problems is the product solving and how is that benefiting you?
I use Paessler PRTG to combine sensor data into a single dashboard and track VPN performance. It quickly shows us which switch port has issues, saving us hours tracing cables. I can monitor everything in one place, though it slows when too many sensors are added.
Powerful IT Monitoring That Boosts Efficiency
What do you like best about the product?
It's a powerful tool for monitoring IT infrastructure. It has enabled us to analyze our network and take a more hands-on approach to operational and maintenance tasks, making them more efficient.
What do you dislike about the product?
The tool is capable of monitoring a wide range of network elements. However, there are still situations—particularly with VOIP providers whose systems combine data communications, servers, and sometimes carrier-grade equipment—where PRTG alone is insufficient. In these cases, we find it necessary to use additional monitoring tools.
What problems is the product solving and how is that benefiting you?
Previously, we lacked a comprehensive view of our network, but after acquiring PRTG, we are now much more aware of what is happening and can take a more proactive approach.
Has reduced troubleshooting time and improved issue detection through sensor alerts and team collaboration
What is our primary use case?
My main use case for PRTG Network Monitor is to create dependencies between sensors, for example, all website check dependencies on internet connectivity. We use it for reduced downtime for our ERP system because I now catch low response times before users log tickets, and for monitoring purposes.
A specific example of how I set up dependencies between sensors is that I can acknowledge alerts and leave comments, which is very useful when working as a team. It helped me avoid downtime when a certificate was about to expire, and I have much better visibility of resource usage across all servers.
PRTG Network Monitor can monitor hardware health, not just network traffic. I caught a fan failure on a server before it caused overheating. The sensors can be paused and resumed without deleting them.
The email integration helps my team stay on top of issues because alerts directly open tickets without manual entry. It also reduced helpdesk load because we fix issues before others notice them.
How has it helped my organization?
PRTG Network Monitor has positively impacted my organization by giving me historical logs I used to resolve a vendor dispute about downtime. It helped me detect a backup job that ran during office hours instead of at night, which was slowing down everything. It cut down my troubleshooting time because I can see if the problem is server-side or network-side instantly.
What is most valuable?
The best features PRTG Network Monitor offers is that I can schedule sensor scans at different intervals, with critical services checking every 30 seconds and less important ones every 10 minutes. The integration with email works flawlessly, and I forward alerts straight to my helpdesk system.
PRTG Network Monitor's ability to monitor SSL certificates saved me from an expired threat incident. The monitoring is more transparent, and my team doesn't need to rely only on me anymore.
What needs improvement?
PRTG Network Monitor can be improved because the dashboard themes feel outdated. It should be updated to a newer version for the new Gen Z customers. The notification sound options are limited unless customized. Restarting probes after Windows updates is necessary, and there should be some kind of automatic restart. The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.
For how long have I used the solution?
I have been using PRTG Network Monitor for around two years.
What do I think about the stability of the solution?
PRTG Network Monitor is stable.
What do I think about the scalability of the solution?
It is doing its best and working to its maximum ability.
How are customer service and support?
The customer support provides 24/7 service and they are very friendly, trying to resolve our issues within one to three working days. For any critical issue, they try to resolve it within 24 hours. Overall, the customer support is very good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not have any other different solutions. We directly purchased PRTG Network Monitor. We had UC4 Atomic in place in our project, which is now outdated. Now we have completely switched to PRTG Network Monitor, which is solving most of our daily problems. PRTG Network Monitor was our first and foremost priority.
How was the initial setup?
The initial setup of REST sensors needed a trial and error method, but I don't think much improvement is needed for PRTG Network Monitor. Everything is above our standard and doing well in our industry.
What about the implementation team?
Both the vendor and in-house team combined together to set it up. We had almost 20 to 25 employees working on it initially. After setup was complete and monitoring was in place, we only needed five to six employees. The alerting mechanisms have helped us save time and resources, with timely interventions being done by the person on shift for that particular day.
What was our ROI?
We have seen a return on investment. The implementation reduced our employee resources from 20-25 to 5-6 employees. Money and time are saved because of the alerting mechanisms. For any critical failures, we get alert notifications, and timely intervention is done by the person on shift. In all circumstances, it is a win-win situation for us.
What's my experience with pricing, setup cost, and licensing?
The pricing was higher at the beginning, but the recurring licensing cost is affordable and reasonable. Overall, the pricing, setup cost, and licensing is fair for our industry. They have quoted us a very good price.
Which other solutions did I evaluate?
We did not have any other different solutions. We directly purchased PRTG Network Monitor. We had UC4 Atomic in place in our project, which is now outdated. Now we have completely switched to PRTG Network Monitor, which is solving most of our daily problems. PRTG Network Monitor was our first and foremost priority.
What other advice do I have?
PRTG Network Monitor allows monitoring anything from small businesses to large enterprises. For larger installations, performance can be optimized by using core servers. This is the best product if you are monitoring up to 200 to 300 sensors. For larger companies, there are paid services available where you can monitor a large number of devices.
I have rated PRTG Network Monitor a ten out of ten based on my experiences.
Alerts have helped us catch critical network failures before they escalate
What is our primary use case?
We use PRTG Network Monitor for our network monitoring and server monitoring, and it helps us significantly during downtime activity by providing all the alerts we need.
During a major incident six months ago, when our alerts were screaming around 2:00 AM, PRTG Network Monitor made a difference when a cascade of our core switches and servers went critical. Instead of waking up to a flood of emails and calls at around 6:00 or 7:00 AM, we implemented PRTG Network Monitor, and since then, it has been working very smoothly, allowing us to do our jobs peacefully.
Our implementation of PRTG Network Monitor is on a public cloud.
What is most valuable?
The first and foremost feature I appreciate about PRTG Network Monitor is that you implement it and forget it, requiring no maintenance. After deploying the core servers and using the auto-discovery feature, it had most of our network mapped out within an hour, making it very easy to set up and forget.
With PRTG Network Monitor, I didn't need to spend weeks determining if a server was up or if a switch port was saturated, which means going from blind to having visibility in a single day is fantastic.
The dashboards in PRTG Network Monitor are very good. The dashboard and UI are engaging, making it suitable not only for experienced users but also for beginners who are new to the tool.
PRTG Network Monitor has positively impacted our organization by saving us a significant amount of money. During maintenance windows or patching, we used to receive false alerts, but since implementing PRTG, it has saved us thousands of dollars and has become a boon for us by providing convenience and being time and cost-saving.
We have easily saved tens of thousands of dollars since using PRTG Network Monitor.
What needs improvement?
There is always room for improvement in PRTG Network Monitor. Although the reporting module is functional, I feel it is a bit clunky compared to the rest of the interface, and it would benefit from being polished for future use.
While PRTG Network Monitor is priceless, the interface could be more refined and engaging.
The pricing for PRTG Network Monitor could be decreased a bit so smaller organizations can afford it, though larger organizations can definitely manage it since it saves them significant money.
For how long have I used the solution?
I have been using PRTG Network Monitor for more than two years.
What do I think about the stability of the solution?
PRTG Network Monitor is very stable and requires low maintenance; once you set it up, you can forget it, and it keeps running.
What do I think about the scalability of the solution?
PRTG Network Monitor is very much scalable; it can handle growing demands as well as the growing number of sensors, and you just need to pay extra for that.
How are customer service and support?
The support for PRTG Network Monitor is excellent, and I usually receive a quick reply from the team, so I don't have any concerns in that area.
I had raised a ticket a long time ago for PRTG Network Monitor, and we received a very quick response when it was a production issue and a server was down, demonstrating that the customer support is excellent.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not use a different solution before PRTG Network Monitor.
How was the initial setup?
PRTG Network Monitor is the all-in-one monitoring tool, so you don't require any separate tools for this.
Which other solutions did I evaluate?
I have not evaluated other options before choosing PRTG Network Monitor; I started directly with it.
What other advice do I have?
My advice to others looking into using PRTG Network Monitor is to definitely implement it without overthinking, as it provides auto-discovery and monitors core network devices, servers, and critical links. I rate PRTG Network Monitor 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Easy Deployment and Flexible Alerting with Customizable Dashboards
What do you like best about the product?
The best thing that I like is the ease of deployment and flexible alerting. Secondly, the customizable dashboards & maps, which show the health of our core applications in a simple green/yellow/red format.
What do you dislike about the product?
When we wanted to implement custom REST API sensors to monitor an in-house application, the process was not intuitive and required significant time reading documentation and testing
What problems is the product solving and how is that benefiting you?
We almost had a major server crash that would have taken down our finance department. Out of the blue, PRTG began alerting us that one of our database servers was experiencing slow performance. Not down, just slow. When we dug in, we saw the sensor for disk read/write latency was through the roof, even though CPU and memory were fine.
