For a product company, I used Domo. It was my client, and I cannot disclose details, but it was in long storage products. It was purely for marketing.
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Powerful Visuals and Support, but Pricing Can Be Tricky
What do you like best about the product?
Ease of creating the visuals and a number of features that can help end users to tell a compelling story. It's easy to implement the solution from integrations to publishing the content. Great customer support helps to get answers to any technical questions quickly.
What do you dislike about the product?
Pricing model that can get complex and difficult to manage budgets.
What problems is the product solving and how is that benefiting you?
Creating compelling visuals for executive reporting and making business decisions.
Collaboration features have supported real-time teamwork and large data handling
What is our primary use case?
What is most valuable?
The most ideal aspect about using Domo is it can accommodate a huge amount of data. Apart from that, we loved the number of sources it provides in a single platform, such as the capability to connect it. These were the two major reasons we stayed with Domo for some time.
Domo helped our team work more effectively. None of the other tools provide the kind of support that enables chatting and working on the same item simultaneously. In other tools such as Tableau or Power BI, you keep sharing the latest version of the dashboard and then someone else keeps updating. Working at the same time on the same dashboard is possible on Domo.
The Domo data visualization feature is situational. The type of dashboard and the type of data that I'm planning to represent to whatever KPI suits the picture. Another thing I appreciated in the dashboards was filtering within the chart itself. You can keep filtering on at two, three levels within the chart without moving out of the dashboard.
What needs improvement?
I have experience with Domo and Microsoft tools.
Domo is losing out in the pricing area. We tried pitching Domo to many of our clients, and they liked it initially, but the pricing point was something they were not comfortable with. That would be a good boost if you are trying to fetch more clients or a bigger volume of business. I haven't yet seen the AI features, so I cannot comment on those.
Different BI tools have their strengths and weaknesses. If you consider Tableau, it is very adjustable. You can make any kinds of dashboards in Tableau. You can do many things. Power BI has a good background of Microsoft helping it with its Microsoft services. Different tools have different plus points. The strength I found for Domo was collaboration while building dashboards and pipelines, and the volume of data it handled. Domo has its own place in the market, but I suggest the certification costs and the pricing for clients need to be reduced. It's a good tool. There should be a free version of it for people to learn easily so that they get adapted easily and get used to supporting the Domo community. That is very important.
For how long have I used the solution?
I have one and a half years of experience with Domo.
How are customer service and support?
I did not reach out much to Domo support, but a few seniors of mine who reached out found it satisfactory. Their general experience was good. Domo's support can be rated nine or ten on a scale of one to ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with Domo was straightforward.
What other advice do I have?
I did not use Domo's self-service analytics tools because I was serving a client, so the self-service use cases were not enabled. That was not in our use case.
I did not use Domo's AI-driven analytics or insights for uncovering trends or forecasting outcomes. I was using Domo before the latest update, and I no longer use Domo as I'm working with a different client.
I did not use mobile accessibility with Domo.
I rate Domo 8 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great Dataset and Scheduler, But Pricey
What do you like best about the product?
I like how Domo easily connects multiple data sources and provides real-time, visual insights through intuitive dashboards.
What do you dislike about the product?
It can be limiting for complex data transformations and custom logic compared to traditional SQL or code-based tools.
What problems is the product solving and how is that benefiting you?
Domo solves data silos by integrating multiple sources into one platform, giving real-time insights and faster decision-making through interactive dashboards.
Powerful ETL and Workflows, But Credit Usage Is a Concern
What do you like best about the product?
I love Magic ETL and all the tools inside specially the SQL title and Workflows
What do you dislike about the product?
Credit consumption, I have been using Domo from last 5 years and this is new and have to think before creating stuff.
What problems is the product solving and how is that benefiting you?
A lot of business KPI and seeing progress
User-Friendly and Intuitive Experience
What do you like best about the product?
User friendly interface and intuitive when it comes to learning how to use it
What do you dislike about the product?
Not necessarily a dislike, but it’s difficult to understand every feature since there are so many
What problems is the product solving and how is that benefiting you?
Domo is making it easier to create ETLs right there instead of using an external python ide
Effortless Automation with User-Friendly Interface
What do you like best about the product?
I appreciate Domo's ability to automate commission and inventory control processes, which greatly reduces the workload for account managers and partners. The ease of setting up Domo and integrating it with existing tools like our reporting tool, Crystal Reporting, and EPASS has been a smooth experience, which I find extremely beneficial. I find feeding information into Domo to be particularly easy, which streamlines our operations significantly. The interface is intuitive and easy to use, making it friendly for new users. This usability aspect makes it a standout feature that would encourage me to choose Domo again. Additionally, I find the filtering feature very useful in my day-to-day work, which enhances my workflow and productivity.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Domo to automate commissions and inventory control, reducing manual processes and simplifying management for account managers and partners.
Data Analyst
What do you like best about the product?
The easy use of the program. The new features a cleaner looking specially app studios
What do you dislike about the product?
Unable to have a test environment in the dataflow section
What problems is the product solving and how is that benefiting you?
We are able to provide dashboards to stakeholders
Datalake Feature Shines, But Dashboards Need More Sophistication
What do you like best about the product?
Datalake feature and how you can run i divide all sql codes
What do you dislike about the product?
Sometimes dashboard and visuals could be more sophisticated
What problems is the product solving and how is that benefiting you?
Business problems and complex custom datasets
User-Friendly BI Tool with Potential Credit Constraints
What do you like best about the product?
I appreciate Domo's ability to provide insights on our sales performance, which helps our leaders in making informed decisions. The support structure and ETL abilities of Domo were key in our decision to choose it over other BI tools. I value how straightforward and user-friendly the integration methods are, which made the setup process smooth and efficient. Domo provides excellent alignment across the business with our KPIs and functions as a self-serving BI tool. I find the drag-and-drop feature incredibly beneficial, as it simplifies tasks considerably. The Campaign Builder is especially useful for sending reports via email, automating the process, thereby saving our analysts the time otherwise spent on exporting, processing, and sending out data. The native integration with BigQuery enhances the workflow seamlessly. The Magic ETL is an extremely valuable feature of Domo which makes data transformations much easier.
What do you dislike about the product?
I dislike how quickly the credit availability is consumed. This is particularly challenging because it limits our ability to test within Domo without impacting production resources, especially in the first few years when we're still ironing out our processes.
What problems is the product solving and how is that benefiting you?
Domo aligns our business on KPIs and is self-serving. Its drag-and-drop and ETL features simplify our processes, while campaign builder automation saves analysts time from manual reporting tasks.
Easy for Everyday Users
What do you like best about the product?
Easy on everyday users. Easy on everyday users.
What do you dislike about the product?
Limitation on options, like formatting. Limitation on options, like formatting.
What problems is the product solving and how is that benefiting you?
monitoring performance metrics.
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