User-Friendly and Intuitive Experience
What do you like best about the product?
User friendly interface and intuitive when it comes to learning how to use it
What do you dislike about the product?
Not necessarily a dislike, but it’s difficult to understand every feature since there are so many
What problems is the product solving and how is that benefiting you?
Domo is making it easier to create ETLs right there instead of using an external python ide
User-Friendly BI Tool with Potential Credit Constraints
What do you like best about the product?
I appreciate Domo's ability to provide insights on our sales performance, which helps our leaders in making informed decisions. The support structure and ETL abilities of Domo were key in our decision to choose it over other BI tools. I value how straightforward and user-friendly the integration methods are, which made the setup process smooth and efficient. Domo provides excellent alignment across the business with our KPIs and functions as a self-serving BI tool. I find the drag-and-drop feature incredibly beneficial, as it simplifies tasks considerably. The Campaign Builder is especially useful for sending reports via email, automating the process, thereby saving our analysts the time otherwise spent on exporting, processing, and sending out data. The native integration with BigQuery enhances the workflow seamlessly. The Magic ETL is an extremely valuable feature of Domo which makes data transformations much easier.
What do you dislike about the product?
I dislike how quickly the credit availability is consumed. This is particularly challenging because it limits our ability to test within Domo without impacting production resources, especially in the first few years when we're still ironing out our processes.
What problems is the product solving and how is that benefiting you?
Domo aligns our business on KPIs and is self-serving. Its drag-and-drop and ETL features simplify our processes, while campaign builder automation saves analysts time from manual reporting tasks.
Intuitive UI and Great UX, But Needs More Data Connectors
What do you like best about the product?
The user interface is very easy to use and intuitive, standard BI functionality in place with a better user experience overall
What do you dislike about the product?
I wish it has better connectors when it comes to integrating data with other vendor systems
What problems is the product solving and how is that benefiting you?
Domo provides great data visualization and insights that call for action to business users
Intuitive Data Tool, very easy to use.
What do you like best about the product?
It´s a very intuitive tool, you don´t need to specify ranges and it automatically knows what info to use.
What do you dislike about the product?
It can get a bit overwhelming while trying to style a chart or graph.
What problems is the product solving and how is that benefiting you?
It´s a platform that allows you to visualize and filter data easily.
Intuitive UI and Easy ETLs, But Missing Editable Forms
What do you like best about the product?
I love the UI. I find the ETLs and app studio are super easy to understand
What do you dislike about the product?
There are functionalities that I wish were in domo like editable forms/ tables with check boxes for marking items etc
What problems is the product solving and how is that benefiting you?
Data warehousing, data preparation and ETL this helps house and clean our data all in one place
Intuitive Tool with Robust Features, AI Needs Improvement
What do you like best about the product?
I find Domo very easy to use, especially since it's made for people without a technical background. I'm really impressed with the Magic ETL feature—it’s a simple tool that lets me modify data without needing to know programming, and it’s been updated to handle almost anything I need. I also like the beastmode calculation feature because it allows me to do complex calculations on a card level without altering the original data, which is really helpful. The cards themselves are great too, offering small features like easily sorting values with just a click, which I don't see in other tools like Power BI.
What do you dislike about the product?
My company's data isn't a good fit for Domo AI features, and Domo is pushing a lot on AI stuff.
What problems is the product solving and how is that benefiting you?
Domo helps our employees with compliance by using checklists on job sites, and integrates various information into a single dashboard for HR and accounting to avoid multiple data sources.
Beautiful Visualizations and Easy Cards, But Struggles with Large Data Sets
What do you like best about the product?
I think that the visualizations are aesthetically pleasing and the cards are generally easy to use.
What do you dislike about the product?
Working with large amounts of data can be difficult.
What problems is the product solving and how is that benefiting you?
Domo is helping us to create dashboards that help to paint the picture of the data. It is also helping us to track KPIs and improve team performance.
Intuitive and Insightful, But New Billing Model Disappoints
What do you like best about the product?
Very user friendly. Intuitive menus, allows for customers to engage in self-exploration. Drill-down capability to see additional insights is very helpful.
What do you dislike about the product?
I do not like the new consumption billing model.
What problems is the product solving and how is that benefiting you?
It helps decision-makers see their risks. It gets real-time information into more hands and is easy for them to consume.
Centralized Reporting Made Easy with Domo
What do you like best about the product?
I appreciate Domo's ability to centralize all my reporting needs under one umbrella, which simplifies the process of reporting on productivity and KPIs. The setup was easy with the support of a dedicated team member.
What do you dislike about the product?
A bit rigid in some areas and not working bilaterally
What problems is the product solving and how is that benefiting you?
I use Domo to centralize my reporting tasks, streamlining productivity and KPI tracking under one platform.
Brings all data processes under one platform and simplifies collaboration across teams
What is our primary use case?
I use Domo mostly for ETL purposes and dashboarding purposes. Data engineering, data analytics, data science, everything related to data. It's an integrated business intelligence tool. You can connect your data from various sources, transform them into the tool, display it on the dashboard to get meaningful insights.
Effectively, we have done some projects for different customers on the platform and the effectiveness is in the sense of automation of different kinds of reports that the customers want to see. Frequently updating data sources and the data should be updated on a frequent basis. It can be on a daily basis, hourly basis, the data can be refreshed and accessed by the teams in the sense that they want to use it for their business processes. They want to have the latest insights, KPIs delivered to them.
Decision making, for example, there can be some warehouse data that needs to be updated and some decisions need to be taken based on what kind of stock replenishment a particular customer wants to do in their warehouse. The decisions can be taken by looking at the refreshed data, the calculations that are done. What is the expected forecast of the stock that might need to be stocked up inside the platform, in the warehouse. This was one of the use cases. Related to this, there can be multiple other things which can be made use of. A customer can look at a particular KPI and make a business decision which can benefit their company in terms of reducing costs and maximizing profits.
Domo analyzer has multiple charts. There are hundreds of charts we can choose from to display our data. It depends on what the customer wants to see and how the interpretation of the KPI needs to be made.
We can create our own automotive agents inside the platform as well. AI agents for automating some tasks. We can make use of that.
It's pretty much useful in cases where we want to forecast a time series kind of data where the future forecast depends on some time value. The capabilities of Domo to predict for future forecast is pretty good and we can make use of it.
Mobile accessibility allows us to give different alerts and notifications to the end users about changes happening in their data, if there are any threshold values that are changing and need the attention of the end user. We can alert them on their mobile phones. They can also view the dashboards or the reports that we have created on their mobile apps.
What is most valuable?
The one thing that stands out in case of Domo is that you have everything under the same tool. You don't have to log in into any particular cloud services to have access to that platform. It's just a web-hosted platform. Everything related to data engineering, data science, ETL, everything comes under the same umbrella. You can do it on the same platform. We have different connectors to connect with different data sources, and these connectors are pretty much available for each and every data source in the industry.
It's pretty much understandable for any non-technical user to make use of the dashboards that are prepared. As the end goal of most of the end goals or end products of any use case in Domo leads to creation of any report or a dashboard that can be understood by any non-business, non-technical person.
What needs improvement?
Sometimes the tool tends to be a little laggy, but it depends on what kind of volume of data that we are working in. If it's large, then it can be a little bit laggy in the sense it can take a little time to load and do some transformations on the data.
I don't think Domo is lacking any capability as far as the industry trends or requirements are concerned. But as we move towards the adoption of AI and LLMs, I think creation of LLMs and vector embedding, these sorts of stuff can be included inside the platform. I'm sure it has already been implemented as I speak of it. But that's what is something that I haven't noticed till now.
In terms of pricing, it depends on what kind of model you're going for. There are two kinds of pricing systems. One is credit-based and one is consumption-based. If the Domo instance is on credit-based, we have to be careful about the transformations and the number of rows that we are working for. In terms of cost comparison to other BI platforms or data engineering analytics or data science platforms, it comes on a little costlier side. But given the kind of functionalities that it offers under one umbrella, it is pretty much worth it.
For how long have I used the solution?
I have been working with Domo for around two and a half years.
What do I think about the scalability of the solution?
Domo can be a little costlier if the data volume is high as compared to other Azure or GCP solutions. It can come on a little costlier side, but given the kind of advantages that Domo offers, it's really worth it. Everything comes under the same umbrella and it's pretty user-friendly. A non-technical person, completely business person would be able to understand the technicalities of it pretty easily.
How are customer service and support?
I have raised a few tickets in the tech support and the tech support is pretty brilliant when it comes to solving technical problems. The problems are taken care of in a very prompt manner. They are solved pretty decently as far as the complexity is concerned. No matter how complex the problem is, it can be taken care of by the support team. The support team is pretty brilliant.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have worked on some platforms ranging from Databricks. I have worked with Power BI, Tableau, SQL, MySQL, it's a data engineering tool that we can make use of. I have worked with ClickHouse as well. I'm a certified ClickHouse developer, so we make use of that.
How was the initial setup?
In terms of the setup, you just need to have a login ID and password. Or there can be a single SSO sign-on process. It's pretty easy. Setup from a technical perspective, we have to pull data from different sources and make changes on it, but it is not something that a non-technical person needs to look at. It can be handled by some data engineers or data analysts.
What was our ROI?
I haven't personally looked at the ROI point of view as I am a technical user of it. I do technical stuff. I analyze data, transform it, do data engineering stuff. In terms of ROI, the company that I'm working for, the business users or the business head takes care of it, so I won't be able to answer that.
Which other solutions did I evaluate?
Domo is a completely integrated tool. We don't have to have any access to a particular cloud to log into their services. They have their own instances that are allocated to different clients. We can make use of it directly. That is one advantage that I can think of. Apart from that, in terms of functionalities, it is pretty much the same that is available in each and every tool.
What other advice do I have?
If you want everything inside one hood, you don't have to think about a lot of services as far as cloud is concerned. You don't have to think about the storage, you don't have to think about buying different cloud services, then you should go for Domo as everything comes under the same umbrella. You just have to think about the cost part.
I would rate Domo 9.5 out of 10.
