We are using UiPath for some automations. One of the roles that I have handled over the last two years was related to customer service. In customer service, you tend to have a lot of inquiries and redundant work that can be done through RPA automation. We managed to use it to reduce a lot of recurring tasks. Our experience is very nice when using automation to reduce the workload.

There are a lot of cases related to user inquiries or figuring out how to do things, as well as some tasks related to setting passwords, creating shared folders, and creating virtual machines. These types of workflows are tasks that require only line manager approval, and things can be done without daily human intervention. We have managed to automate staff onboarding and related tasks. 

I have recently changed to a governance role. I am now the governance director at the company. A part of my governance role is taking care of internal and CSR committees. We are considering using automation for good causes.

We are now both a customer and a partner of UiPath. We are using UiPath as a partner because we are selling it to customers and we are also using it internally for the benefit of our employees.

UiPath has helped us a lot to reduce unnecessary load on the agents. In customer service, you tend to do a lot of repetitive tasks. After some time, the employee or agent ends up not being happy because they have been doing the same thing every day. When you take away such reoccurring and redundant tasks, you keep the employee or the agent free to do what matters more. It increases customer satisfaction and employee satisfaction. 

UiPath frees up employee's time for things that matter and need to be done by a human. It has saved 30% to 40% of the time of the customer service staff. We can easily automate tasks that our agent is conducting. The benefits are seen more outside working hours when you have fewer people working.

UiPath helps us be more efficient by freeing staff from doing unnecessary tasks. There is better load balancing and utilization of the agent's or employee's time, so there is going to be more productivity.

UiPath helps speed up digital transformation. Bots can do multiple tasks at the same time. Humans need more interactions for every task.

UiPath helps reduce human error. Bots are more precise than humans. A bot gives the output based on the instructions without making mistakes.

As the head of the division, I do not use UiPath myself. However, I am the decision-maker, so I review the features. The combination of both full-attended and half-attended automation, where you can automate tasks and still interact when required, is very useful. 

It provides efficiency by freeing staff from unnecessary tasks, resulting in a balanced workload and more productive use of an employee's time. The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.

It is very easy to use. During the COVID lockdown, my son who was 11 at the time attended a UiPath and Automation Anywhere training with me. He has already automated his school tasks requiring saving data and uploading some documents to the portal. If a kid can do this, it shows how easy it is.

UiPath is an RPA solution, but I have never explored the AI part of it. I am unsure if it has an AI element or not. Merging RPA with AI and ChatGPT would be beneficial. Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.

We have been using UiPath for about five to six months.

It is stable. I would rate it an eight out of ten for stability.

It is very scalable. I would rate it a nine out of ten for scalability.

It is being used at multiple locations by many customers.

I do not have experience dealing with customer service, but the feedback from my team was positive. My personal experience is limited, but I never had any complaints from my team.

I had a chance to explore the UiPath Community in 2021. The interaction was positive at that time. After that, I have not had the need to use the community. I also used UiPath Academy at that time for a short course. I am an engineer, but I have been in management roles for a long time. I found the learning material to be tough at the time, but it was not a big course. It was a public course. Their big courses would be of better quality.

Neutral

It provides an ROI. We managed to get a return on investment differently with it. It is costly, but when we consider how much time we have saved and how happy our employees are after removing a lot of annoying tasks or non-intelligent tasks, the investment is worth every penny.

Using such tools also gives scalability when the demand is high. You can hire more resources, but it is a costly process. You do not have the budget to keep adding more employees. With automation, you tend to distribute tasks to the same robot. A robot does not require time to eat or rest. It also does not fall sick or ill. It drives productivity differently. It is more efficient. In the end, it is cost-effective.

Especially when it comes to customer service, there is less load on humans. A bot can be there 24/7.

It has saved about 20% to 30% of costs.

We evaluated Automation Anywhere, ServiceNow, and others. Our evaluation process took us a while because there are a lot of automation applications. The top ones definitely include Automation Anywhere. We did a lot of evaluation to see which one quantifies or fits all our purposes and needs.

My recommendation is to focus on optimization before automation. Decide what to automate and then proceed. Sometimes automation can create more issues. Ensure that the process is clear and structured. It works very well for repetitive processes or tasks done in large volumes.

In terms of maintenance, we are teaching the bot to normalize. If the UI interface changes, we need to redo the bot, but that does not happen often. The bot can learn a little bit, and the changes are not much. The maintenance is minimal.

I would rate UiPath an eight out of ten.

I have several use cases but primarily I use UiPath to input transaction data to the websites.

UiPath has helped us improve operational efficiency by automating tasks previously performed by humans. This frees up employees to focus on more meaningful and strategic work. In one project, we achieved 100 percent automation, while another reached approximately 70 percent.

Building automation using UiPath is easy even for inexperienced users.

We use UiPath to automate production processes in the healthcare industry.

To automate end-to-end processes, we employed multiple UiPath bots, as a single bot couldn't handle the entire process due to the disparate nature of the systems involved. These bots consisted of a web automation bot, a secure automation bot, and an existing legacy automation bot, which served as the backbone of the automation.

The UiPath User Community is accessible through the UiPath developer portal. It's a valuable resource full of information, where we can learn about the impact of new releases from other users and experts.

In the time I have been using Uipath, I have noticed that the text recognition tools have improved making it the best in the market.

UiPath has been beneficial in helping to minimize our on-premise footprint by automating 100 percent of some tasks.

As developers my team and I use the Developer Academy courses from UiPath to get certified. We also use the courses to help train new users which is helpful.

I am happy with the AI functionality. It has helped reduce the development time for us.

The AI functionality has helped us to automate more processes overall.

UiPath helps speed up our digital transformation and reduce the cost. Our digital transformation using UiPath did not require complex upgrades or application support.

UiPath reduces human error by 80 percent, enabling faster transaction rates compared to manual processing.

UiPath is the most user-friendly automation tool in the RPA category.

Storing data partially using internal data tables for internal calculations, without relying on a full database, is most beneficial for our workflows.

Computational text recognition has room for improvement as it is not 100 percent accurate.

I have been using UiPath for around two years.

I would rate the stability of UiPath ten out of ten.

I would rate the scalability of UiPath ten out of ten.

The technical support is good.

Positive

I previously used Blue Prism but found UiPath to be the most user-friendly.

The deployment was straightforward and took two hours to complete using four people.

UiPath is expensive which is why we need to have bots that run 24/7 to maximize the work and justify the cost.

I would rate UiPath nine out of ten.

We have UiPath deployed in one location.

Maintenance is only required when changes are made to the website.

I recommend UiPath to others.

I developed several use cases using UiPath. One involved website scraping, where I extracted data like temperature, humidity, and pressure for various cities from a specific website and displayed it in an Excel sheet. This was a small project, but my main focus was a prototype for a client: digital marketing automation. Using UiPath, I created an automation to automatically post articles on different social media platforms.

UiPath has certainly improved our operational efficiency. My prototype adheres to its principles.  UiPath has a sheer number of functionalities and features in UiPath. While these are beneficial, considering operational efficiency, UiPath excels thanks to its modularity. It's comprised of distinct components like Orchestrate, robots, and studios. This breakdown allows each component to function independently, increasing work flexibility and ease of use.

I would rate the ease of building automation using UiPath an eight out of ten with ten being the easiest.

I would rate the UiPath User Community ten out of ten. It is the best community I have used.

I'm taking advantage of the UiPath Academy courses and find them helpful.

UiPath helps to speed up our digital transformation and reduce costs.

Automation through UiPath helps reduce 80 to 90 percent of human errors.

The UiPath User Community is the best feature. We can find a solution to all of our issues there.

UiPath's interface element identification is arguably more reliable than Automation Anywhere's. This is because it utilizes an element descriptor method, which essentially locates "anchors" within the target element, not just relying on its absolute position. In simpler terms, it seeks a stable reference point within the element itself, even if its overall position on the screen shifts. As a result, changes to the website's UI are less likely to break our automation, as the code doesn't depend solely on the element's position. Additionally, UiPath offers a wider range of app integrations and features compared to Automation Anywhere or Blue Prism, making it more versatile for different automation needs.

Logging is also valuable. We can see any system, business, or technical errors.

One area that could be improved is how we access the UiPath Academy courses. While it's fantastic that each course provides an assignment, it would be more convenient if we could view the solutions directly within the platform rather than downloading them each time and opening them in our individual UiPath Studio applications. Ideally, there would be an interface integrated into the course platform itself where we could access and review the solutions directly within the browser. This would save time and streamline the learning process.

In Automation Anywhere, each line of code is displayed in a list view, offering clearer visibility. In contrast, UiPath condenses everything into a boxed view or flowchart, which can become cumbersome when dealing with numerous intricate conditions. Pinpointing specific segments for modification within such a condensed format proves challenging. Therefore, UiPath's UI design could benefit from an overhaul to enhance clarity and ease of navigation, especially for managing complex workflows.

I have been using UiPath for one year.

I rate the stability of UiPath an eight out of ten.

I rate the scalability of UiPath a nine out of ten.

I find Automation Anywhere to be more user-friendly for newcomers.

While I have more experience with Automation Anywhere, and it's where I've worked more extensively, UiPath is currently the market leader in the field. This prompts me to explore what's behind its success and delve deeper into learning UiPath. There must be compelling reasons why it holds the top position.

UiPath is more expensive than Automation Anywhere.

I would rate UiPath nine out of ten.

I recommend UiPath as the leading RPA technology, considering the current market trends.

We needed a solution for users that had too many manual tasks. We're in a large bank, and there are tasks like account opening or other items that can be automated using the UiPath system. It can handle auditing as well. 

We've been able to increase productivity time by using UiPath. It saves time and costs. 

Previously we used the classic activity. UiPath modified the activity and it made it easier to do the development and create accurate products for the customers.

It's easy to build automation using UiPath. There are a lot of ways to make an automation, compared to other tools, like Automation Anywhere and Power Automate. It's very flexible. We can use different codes and use Excel modifications. It's very comfortable to use. 

In UiPath, we've developed a developer foundation and developer processes. If there are modifications to what has been done or ideas for new ways to do something, we embrace that. 

We can implement end-to-end automation. It's important for us. We do need to study the process and then create a process that is a better solution. Our users can study the whole process and come up with solutions and best practices for building automation. The best way to do it is to have one person handle the end-to-end automation so that there is no confusion in the process.

The UiPath Community is helpful for users. It's an advantage. It helps share knowledge. We're able to find the best solutions for issues with it. 

We've used the UiPath Academy courses. It helps users to study UiPath: what it is, how to use it, and how to build solutions effectively. It's great for users who want to study and be more confident in the development process. 

It has helped us reduce the cost of digital transformation. When we have more people, we need to pay more salary, and it takes more time. Using UiPath, we can save valuable time and reduce costs. What a man can do in one hour, UiPath can usually do the same task in half the time. 

It reduces human error. Sometimes people aren't in the right mindset. If they are tired, for example, they can make mistakes. However, a bot always does everything the same way. 

I'd like to see the accuracy improved. Sometimes the development works fine. Other times, it requires some small changes in the development. 

They could add enhancements in AI technology that could be helpful for everyday developers. 

I've used the solution for three years. 

The solution is stable for the most part. I'd rate it eight out of ten. Most of the time, it's working fine. However, sometimes we have small problems with the data connection or pushing data. It can be difficult to identify the orchestrated things. 

We have about ten people on our team servicing clients with UiPath bots. There are three senior developers. We have bots across multiple locations. 

I'm unsure if the solution scales well. 

We sometimes have to ask a lot of questions as the accuracy can be missing. When they provide us with a solution, there are options between classic and modern. It might take a while to fix things or if there are issues again and again the customers can sometimes be disappointed. 

Neutral

I've used Microsoft, Automation Anywhere, and Blue Prism. I'm most comfortable with UiPath and Power Automate.

Power Automate is developing a lot of its own solutions right now for Microsoft. I find UiPath more advanced than Power Automate and Automation Anywhere, which don't have as many features. Power Automate is the most comparable to UiPath. 

The main disadvantage to UiPath is the cost, which is really high. 

When we do the deployment, we have to take into account security, et cetera. It concerns us when we're talking about using the cloud. There may be particular processes we cannot do on the cloud. 

One good developer is all you need for maintenance. If you have to update the system or do a modification, we need to update UiPath. So there is maintenance required and a person does need to watch the process. We provide the maintenance.

Currently, our vendors are doing the installation. After it's installed, we provide all of the bots and processes. 

I don't have any metrics in relation to ROI. 

The licensing is very expensive for UiPath. Many clients are going with Power Automate or Automation Anywhere based on the high cost of UiPath. 

We're an end-user of UiPath. 

Currently, we aren't using AI technology in our solution. However, I like the idea of it. We'd maybe be able to resolve redundancies with it in the future. It may be on our roadmap in the future. 

I'd recommend UiPath. It's very accessible. I use a lot of products and this is the best product to give to customers overall. 

I would rate the solution nine out of ten. 

We use UiPath to replace the manual tasks done by humans through automation.

I recently automated a process within our SAP web portal. The bot I developed can extract data from an Excel sheet, which contains a list of approximately 200-300 company codes on average per day. It then processes each transaction by following these steps: Logs in to the SAP web portal, retrieves a company code from the Excel sheet, enters the company code into the SAP web portal, searches for the specific company details, locates the necessary data within the portal, and generates an invoice for the corresponding company code. This automation allows the bot to generate invoices significantly faster than a human operator.

UiPath saves seven minutes per transaction.

Building automation with UiPath is remarkably user-friendly and accessible, even for those with no coding experience. Its drag-and-drop interface and minimal need for coding make it easy to learn and implement, regardless of technical background. This low barrier to entry allows anyone to quickly grasp the fundamentals and build basic automation, making UiPath a great tool for both technical and non-technical users.

UiPath enables end-to-end automation. This not only helps them save costs and reduce processing time but also allows them to work faster and achieve greater efficiency. For example, sales teams can close deals quicker, increasing revenue and market share. Similarly, finance and accounting departments can streamline workflows, boosting accuracy and productivity. With these benefits, it's clear that embracing platforms like UiPath can be a significant step towards growth and development for businesses of all sizes. While there are other competitive tools like Blue Prism and Microsoft Power Automate, UiPath offers a comprehensive suite of automation solutions that cater to a variety of needs.

It offers a valuable User Community forum. This forum serves as a platform for users of any UiPath product to find quick and helpful answers to their questions and concerns. Regardless of their experience level or specific product use, the community actively responds to posted queries. This responsive support is a major advantage for UiPath users, making it easy to obtain solutions and assistance throughout their product journey. On a scale of one to ten, the effectiveness of the UiPath User Community deserves a high rating of nine and a half. Not only is the response time impressive, but the community also provides multiple solutions from diverse users worldwide. This allows us to choose the approach that best fits our needs and preferences. Overall, the User Community forum significantly enhances the UiPath user experience, and its responsiveness earns it high praise.

The UiPath Academy is a valuable resource for anyone new to UiPath. It provides a user-friendly platform where anyone can learn at their own pace through detailed videos. The Academy offers a wide range of courses, from beginner basics to advanced topics, all presented in a step-by-step format. This makes it perfect for anyone eager to learn UiPath and gain the skills they need to automate tasks effectively. By following the courses in the Academy, users can easily grasp the concepts, understand best practices, and even practice their newfound skills.

Human error is a frequent occurrence, and designing processes to deliver the desired results for clients consistently can be prone to human mistakes. UiPath helps eliminate these errors by automating tasks, ensuring accuracy and efficiency.

UiPath helps save time. The bot can complete five times the amount of processes a human can in the same amount of time each day.

UiPath reduces manpower requirements and enhances daily task completion, thereby contributing to cost savings.

UiPath isn't suitable for automating every process. While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention. For instance, document verification in hospitals often involves manual checks like blood pressure measurement, which UiPath can't automate. In such cases, alternative solutions are needed.

I have been using UiPath for five and a half years.

Generally, UiPath is stable. We sometimes encounter servers that crash and we have to transfer the process onto another server but overall the solution is stable.

UiPath is scalable.

The technical support is extremely good. Using the enterprise license ensures we receive a response within the hour. 

Positive

For any product deployment, we utilize dedicated virtual machines. During the proof-of-concept phase, each product is deployed onto a separate VM and scheduled for daily monitoring. A dedicated team oversees all running bots, ensuring smooth operation. Should they encounter any issues, they will flag them to the development team. Upon receiving exception reports, we, the developers, debug the code, fix the problems, and redeploy the code back to production. This iterative process ensures smooth product deployment and maintenance.

While deployment is straightforward for a single knowledgeable person, expediting multiple deployments simultaneously requires additional personnel.

I would rate UiPath a nine out of ten. UiPath is at the top of our list of automation tools because of the ease of use for non-technical users.

While I haven't yet had the opportunity to directly work with generative AI and machine learning features, I'm actively exploring their potential. UiPath has been at the forefront of integrating these advanced functionalities, including machine learning, natural language processing, and even generative AI itself. Their offerings extend beyond core process automation, encompassing process mining, communication analysis, and mining processes in general. Moreover, they're incorporating these capabilities into their educational platform, UiPath Academy. Although I haven't encountered a project requiring these advanced features yet, I'm excited to apply them in future endeavors and leverage their cutting-edge capabilities.

I worry about the potential downsides of overreliance on technology. Like anything in excess, too much technology can be harmful, both to the environment and to society. Just as deepfake videos can damage reputations, unchecked technological advancement can have unforeseen consequences. Therefore, we should approach it cautiously and employ it strategically, not haphazardly. This applies to individual use as well. For example, virtual machines are great tools, but they're not infallible. If a scheduled job on one machine gets stuck due to a technical issue, it can be difficult to diagnose and resolve. In such scenarios, relying solely on technology becomes impractical, and alternative solutions are necessary. Overall, while I recognize the power of automation, I believe moderation and critical thinking are crucial when it comes to integrating technology into our lives and work.

While the UiPath tutorials are extremely helpful for basic automation, some situations require coding knowledge to develop custom logic or fulfill specific client requirements. This is because building any complex logic often involves using syntax from a programming language. Therefore, it's highly recommended for users to learn the basics of a coding language like Java or Python. This foundational knowledge will enable them to understand how syntax works and build logic effectively, making the automation process smoother and more achievable. While UiPath does provide syntax options even for users who don't know a programming language, these methods are limited and may not always deliver the desired outcome. Understanding coding fundamentals allows for greater flexibility and control over the logic, ultimately leading to more robust and customized automation.

We are a partner of UiPath and a system integrator for our clients.

For most clients, we tend to begin by focusing on areas with the highest potential for automation. This typically includes finance, procurement, or HR functions, with the first two being the most common choices. These areas are chosen because their processes are generally stable and repetitive, making them ideal starting points for RPA implementation.

However, our experience doesn't end with just one client. We've had numerous engagements, including with large, multi-company groups. Once one division like the "glass division" successfully implemented RPA, it often sparked interest in other divisions like the pharmaceutical division. Demonstrating a solid proof of concept makes it easier to scale the technology to diverse use cases across the organization.

Ultimately, overcoming the initial hesitation and showcasing the tool's benefits is crucial. Once the value becomes apparent, a shift often occurs, transitioning from a client-driven demand to a proactive push from various departments eager to eliminate tedious manual tasks.

While we haven't encountered any major technical roadblocks, understanding the potential for automation has been the primary challenge for users. Initially, we also faced some learning curve hurdles during the first few projects. However, as our internal expertise matured, approximately 80 to 90 percent of use cases have been implemented smoothly with minimal or no support from UiPath. It's clear that effectively identifying tasks suitable for automation versus those requiring human intervention has been the key hurdle. From a purely technical standpoint, the capabilities have been readily achievable.

While UiPath facilitates end-to-end automation, its feasibility heavily relies on the specific use case and associated tuning costs. The decision to automate isn't solely driven by cost reduction, but also by the number of tedious tasks it can alleviate for employees. Clients are often eager to free their workforce from such repetitive drudgery, especially if the task is long-standing and well-defined. In these scenarios, full automation often presents a compelling value proposition.

The UiPath user community exists on two levels. First, there's the general UiPath user community, managed by UiPath itself. This broader community offers a valuable resource for learning, sharing experiences, and finding solutions. Second, once a UiPath instance is set up within a specific client's environment, a smaller user community emerges within that client's organization. While this internal community may seem less significant, its role in supporting individual users in tackling automation challenges is crucial. By sharing their experiences and overcoming difficulties, these internal user communities can act as "roll cages" for individual functions, providing guidance and support regardless of the specific challenges encountered.

Initially, our focus was solely on on-premise solutions. In fact, up until last year, I hadn't encountered a single client who had implemented their RPA solution on the cloud. This was primarily because we catered to a mainly small business clientele. However, the landscape has shifted significantly, with more and more cloud-native solutions emerging. This shift has been driven, in part, by the cost-effectiveness of cloud-based options. One of the major roadblocks to cloud adoption in the past was the pricing of the orchestrator. While it might be suitable for supporting large client bases with thousands of users, it wasn't cost-effective for smaller businesses with only 100-200 users. Fortunately, UiPath has introduced a new approach, allowing us to purchase orchestrator instances tailored to specific user base needs. This, combined with the inherent benefits of a cloud-based platform, has made the cloud a much more attractive option compared to 2019. In conclusion, cloud computing is now a critical factor in the RPA landscape, and the adoption of cloud-based solutions has become significantly easier. This shift has opened up new opportunities for businesses of all sizes to leverage the benefits of RPA technology.

We started with five or six people trained online by UiPath and the different certification programs available in the UiPath Academy courses were helpful.

UiPath has helped to drastically reduce human error to almost zero by automating all the structured data that used to be done manually by people. This has improved the quality of work for our clients.

UiPath has helped free up employee time. Previously, we analyzed each potential use case to determine its priority. Before committing to a specific case, we built a business case to assess its potential benefits. This involved analyzing how much time automation could save, the associated cost savings, and the number of transactions it could automate. We performed this analysis during the design and assessment phases of our workflow. Following this process, we would gather the data and present it to management for approval before moving forward with automation. The amount of time saved depends on the individual use cases but they are significant. What used to take hours now takes seconds.

UiPath has delivered cost savings for our clients' organizations, not through mere implementation, but through thorough assessment. We start by demonstrating the technology's value through small-scale projects, then scale up. At this point, we gather a list of potential use cases, identify the number of users who could benefit, and pinpoint the manual tasks ripe for automation. Only then, with a business case in hand, do we proceed with full implementation. This careful approach ensures that when use cases are deployed, they translate into meaningful time savings and reduced manual workload. As a result, our clients typically see cost savings in staff reductions of at least 30 percent.

UiPath is an efficient and user-friendly tool. It allows us to record and capture actions, which it then translates into underlying code. This makes development incredibly fast. The centralized orchestration feature is also a major advantage.

Clients are often convinced by its features and marketing. In some cases, when competing with Blue Prism and Automation Anywhere, UiPath has won out due to its faster time to market. This was especially true during the early days of RPA when clients were still experimenting and wanted to try multiple vendors. UiPath's flexibility and strong support, both during evaluation and implementation, were also key factors in its success.

We sometimes use the AI functionality mainly for document scanning but at the time it was poor and had room for improvement.

The operation costs have room for improvement. 

I have been using UiPath for over four years.

UiPath is a stable solution.

We haven't encountered any scaling issues, and UiPath is theoretically scalable for up to 10,000 bots. We've successfully implemented over 100 use cases for a large client with multiple subsidiaries, receiving no complaints.

The technical support is good.

Positive

The initial setup is straightforward and UiPath worked with us for every deployment.

We implemented UiPath for our clients in-house.

We evaluated Blue Prism and Automation Anywhere. Blue Prism and Automation Anywhere are not as user-friendly as UiPath and they don't have the same user community.

I would rate UiPath a nine out of ten.

Previously, we distinguished between Automation Anywhere and UiPath based on their bundled offerings. Automation Anywhere included category two AI capabilities with their RPA solution, while UiPath focused solely on RPA and didn't have much presence in the AI space at the time. Although UiPath could integrate with other AI vendors, this wasn't a significant interest for our clients.

Most deployments we completed for our clients were central.

There are multiple use cases. We have use cases for the ticketing system for assigning the ticket, resolving or maybe closing the ticket, and opening a new ticket. We also have a business use case related to insurance. I worked for an insurance client, and by using automation, we could create a policy that is used for testing purposes. If they had a new enhancement or an issue, they wanted to test whether it was working properly or not. They provided us with some raw data, and we tested that.

UiPath enables us to implement end-to-end automation. It is very important for us.

We use the AI functionality in our automation program. It helps us with decision-making. The AI functionality has enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation.

UiPath definitely minimizes the operational expenses. By automating the static tasks that people are doing on a daily basis, there is a reduction.

UiPath reduces human errors. With static tasks, such as data entry, there are more chances of human error. With robots, there is less chance for error.

UiPath frees up employee time for other tasks. By automating static processes, we can save time and utilize it for other tasks.

UiPath definitely saves costs, but we cannot fully replace humans with robots. A human is required in certain cases. We can reduce at least 70% of manual tasks and for maybe 20% to 30% of tasks, we need human intervention.

The IDP feature is most valuable in UiPath because there are a lot of invoices and bills in every company. If they want to extract from a scanned document, it is very useful.

UiPath is very easy. We can build very complex processes within a few days.

UiPath has a very good community. If I am facing some issues, it is very easy to get the help of the community. They provide a solution very fast if I post an issue there.

UiPath Academy is good for learning purposes and certifications. They have beginner courses and advanced courses. By using them, it is easy to implement UiPath in a real-life project or process.

When it comes to decision-making, the robot will work based on what we feed it. It will not take any decision at runtime the way a human can. If they can put more intelligence in the robot for decision-making, it will definitely be beneficial for us. For example, if something is not working and it can dynamically decide at runtime what would be the next step, it will be beneficial.

Additional features such as chatbots and AI should be included in the UiPath itself. UI development is another thing. It could be improved for web development and app development.

I have more than six years of experience with UiPath. I have also worked with Automation Anywhere for a year, but I am more familiar with UiPath.

It is scalable. They have ML and also Python. They are adding a few more features.

We have around 1,000 people using UiPath. We have different groups in our company. We have separate teams. There are multiple different tools. UiPath is in one vertical. Automation Anywhere is in a separate vertical. 

Most of the time, if we raise a ticket, they help us to resolve the issue. I would rate their support a seven out of ten. The response time is as per the issue. Sometimes, it is very fast, and at other times, I have to wait for a day or two to get help from UiPath, so I have had both good and bad experiences with their support.

Neutral

I have worked with Automation Anywhere. I have also done scripting, but I had to write a lot of code to automate, whereas, with UiPath, it is simple. It is drag and drop.

It is deployed on-premises. There was no issue at all in deploying it.

For the deployment of bots, we have different VM servers. They are unattended ones. The deployment of bots is a very simple task. 

I can do the deployment myself. It is not a big task.

It saves six to seven hours for one person in a day. It saves the cost of one FTE, which is very high in US dollars. It is more than the cost of a robot. There are definitely savings. If the utilization is more, the savings would be more.

When I started with UiPath, there was a desktop model, and we did not have to purchase Orchestrator. Now, there is a bundle or package of Orchestrator with attended or unattended robots, so the cost is a little bit on the higher end. They are selling the Orchestrator model or the admin model. If someone wants to purchase the standalone or desktop model, they cannot do that, so the cost is on the higher side, but if we purchase more licenses, it gets reduced. If we purchase fewer licenses, it will be high.

If you have good use cases, I would advise using UiPath. Compared to other tools, UiPath is very easy to learn. A trial version of UiPath is easily available, whereas the trial version of Automation Anywhere and Blue Prism is not easily available. Automation Anywhere provides a trial version nowadays, but previously, it was very difficult to train people on that. That is the reason UiPath is the market leader at this time.

I would rate UiPath an eight out of ten.

We managed over 500 global tasks worldwide, leveraging UiPath to automate procurement, financial accounting, customer service processes, and customer relations.

We evaluate resumes through the RPA and ChatGPT four. We also arrange service for customers who need repairs to their devices through automation we developed using UiPath.

UiPath enables end-to-end automation. The end-to-end automation is important because it allows us to reduce our testing and reporting time from 28 hours down to 15.

UiPath has helped us shorten the time for our supply chain and revenue report generation. By using UiPath Document Understanding the OCR can read the PDF documents and automatically drop the file into the ERP system significantly reducing our time.

UiPath has streamlined our operations by digitizing our documentation and converting it to easily accessible PDF files. This has significantly reduced our physical footprint, eliminating the need for paper storage and manual document handling.

As a partner of UiPath in our region we are required to take all the Academy courses so we can better service our clients and share our use cases.

We have 1,000 clients around the world, each with unique invoice formatting preferences. Our AI system efficiently sorts these invoices based on their specific formats. By automating more processes through AI, we've significantly improved efficiency. For example, while standard OCR takes a minute to process a PDF invoice, our AI system does it in just two seconds.

UiPath has helped speed up our digital transformation. We have created a large data lake to help with analytics.

We require human verification for the final invoice numbers. Using UiPath the number of human errors has been reduced to one percent.

UiPath has saved ten percent of our employees' time by automating the invoicing process, translating the invoice language, and emailing it to the original user.

UiPath helps save costs. We can keep the license costs down by using one API license to convert all our PDF files into Word.

UiPath is well-suited for automating tasks within Oracle applications and can be deployed on-premises or in the cloud. This flexibility is particularly advantageous when dealing with sensitive data that cannot be migrated to the cloud for security reasons.

UiPath needs to improve its integration with Microsoft products such as Office, SharePoint, and PowerPoint.

I have been using UiPath for two years.

UiPath is stable.

UiPath can scale to our needs.

The technical support is good. We rarely have to use them.

Positive

For general automation needs, we choose Microsoft Power Automate due to its cost-effectiveness compared to UiPath. However, for Oracle-centric automation, where stability is paramount, we rely on UiPath.

The initial deployment was complex. Many settings within the orchestrator need to be set before running a job. Once we implemented UiPath we had our user team keep an eye on it for one month to ensure it was stable, scheduling only attendee jobs before moving onto more complex automation.

In our region, we have a team of 15 to 25 people for the deployments and a smaller team of five in North America.

We implement UiPath in-house.

UiPath is expensive compared to the competition. We pay a license fee that is over 20,000 USD.

We evaluated Automation Anywhere, Power Automate, and UiPath. Automation Anywhere and UiPath are more expensive than Power Automate.

I would rate UiPath a nine out of ten.

We do require the assistance of IT to help increase our digital transformation.

Maintenance is required when updates are made to a process or component. Our team of 25 is responsible for the maintenance as well.

I'm using UiPath on an automation project for my company in the banking domain. The use cases are for things like insurance claims and debit card transactions. We use it for our clients' requirements and also internally to address any of our company's needs for UI automation. 

When we started the client's project, they had a simple process, but they were dealing with a large volume of data. Most organizations primarily rely on Excel as their main solution, and they're doing processes through that. They wanted to automate Excel processes that they had been doing manually. UiPath improves productivity and saves time. For example, I developed a bot for processing insurance claims in UiPath. It involved checking documents and comparing them to the information in the databases. The process would take around 40 minutes to perform manually. We reduced that to eight or nine minutes per process through automation. It greatly increased the volume we could handle, producing a lot of value for the organization.

As we developed more automations for Excel, their manual work decreased, so they gave us more requirements. I've developed about 15 separate processes for the banking project I'm working on. Each process has its own way of doing it. We have developed network solutions. UiPath has contributed so much to the development of automation in our company. Our clients are pleased because they can boost their revenue by introducing bots.

UiPath has helped us reduce our on-premise footprint. The development cycle depends on whether it's a major or minor process. We start development, test, and deploy. After that, a support team will maintain the process, and we will not be involved again. We have multiple people working on a particular project, and it changes with every sprint of a cycle.  

UiPath Academy has lots of videos and other resources. While we can go to YouTube or some other source to learn about UiPath, we don't get a comprehensive understanding of the solution or the latest features. We can only get this through UiPath, and everything we need is in the courses. You can take a foundational course to learn the basics and get a certification that is valid everywhere from the advanced developer courses. Every company expects its UiPath developers to have this certification. 

UiPath's AI functionality is useful if we're working with unstructured data. For example, if we have a PDF where the data we want to extract is not separated, we can use AI to define the data for automation. I have done some practice use cases for learning purposes, but I haven't used AI in a project.

The solution helps to speed up digital transformation. I'm not sure about other countries, but many banks in India are still doing things manually and not using UI automation. This is a revolution in banking technology because bots are doing everything, and they don't need a lot of people to do the tasks.

UiPath can reduce human error, but a developer needs to understand the process completely that the bot will perform and provide all the conditions for how to perform things. After the client approves a project, we create a bot, and it will function based on the solution documentation. The UiPath bot will perform whatever conditions I give it. About 80 percent of the solutions we develop will complete the process without human intervention, and the remaining 20 percent of automations require some manual effort.

The solution frees up employee time because UiPath doesn't require much coding knowledge. If we can find a working solution for many purposes, we can download it. We don't need to spend time developing as many processes. 

I like UiPath's coding engine. We don't need to know much code. Most of the activities in UiPath are drag and drop. It's easy to build automations in UiPath. If we need support also, that doesn't require much effort. The UiPath tool gives us a structured framework. That is used in almost every project I work on. It made our development process effortless. We've completed a lot of projects with the help of the framework. 

The UiPath community enables users to share knowledge and bots that they've developed. If I have a bot installed in our machines, it doesn't require much effort for other users to run it. The user experience is seamless and user-friendly. Everything is ported on the back end, and it works as expected everywhere. If we have any doubt about a topic, we can post a question on the user community forum, and people from around the world will offer solutions in minutes. It takes very little time to get the solution. 

We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful.

I have used UiPath since 2020.

UiPath is stable. All of my colleagues in other companies feel that this is highly stable compared to other tools.

UiPath is scalable.

I rate UiPath eight out of 10. We primarily get support from the UiPath Community, but sometimes their solutions work differently when we take it to our machine sometimes we have this capability. 

Positive

I also learned Automation Anywhere at the same time, but I found that the UiPath interface was easier for beginners to learn. 

We use UiPath as a cloud service. You create packages that are deployed through Orchestrator. Any machine with access to Orchestrator can just download the package and run it. The deployment is straightforward if we have the necessary access. We need to add a package to Orchestrator and download it. It doesn't require much time. 

We have a team of people. Every deployment includes developers, a support team, and an engineering team that will deploy the code to the production machine. The support team will ensure the bot is running properly after deployment, while the developer is the one who creates the package. UiPath doesn't require much maintenance aside from upgrading the bots with packages from UiPath. 

The pricing model is based on the number of processes. My colleagues tell me that UiPath's pricing is pretty normal compared to other solutions. 

I rate UiPath nine out of 10. I would recommend it to anyone who is interested in RPA. It's easy to learn and implement. You will not be disappointed. I still have a lot to learn. There are so many capabilities. 

One of the use cases I've worked on involved uploading a small book containing mathematical formulas, images, and other content to a website. We converted the book's introduction into an XML file and utilized UiPath to seamlessly upload all the information onto the publication website via a step-by-step process using notes.

Another use case involved generating reports by scraping data from specific websites, particularly in the banking sector. The information gathered from one website was then uploaded to another website. These automation tasks included handling schedules, duplicative tasks in Excel, and automating financial processes. This encompassed tasks such as fetching data from databases, manipulating the data, and updating the database accordingly. Furthermore, reports were generated and distributed to users both via email and Excel files.

The automation processes also extended to extracting data from various sources, such as PDFs, images, and tables, showcasing the versatility of the automation solutions implemented so far.

While we haven't incorporated AI or machine learning into our automation programs yet, I have acquired knowledge about these technologies through the Academy.

It empowers us to implement end-to-end automation, a crucial capability for our needs. Achieving full automation is pivotal, and building a process from start to finish ensures a comprehensive, 100% automated solution.

The UiPath user community is beneficial, especially when new features are introduced. For instance, with the recent addition of mail integration, the community provides valuable information. In cases where we encounter challenges using specific properties of activities in the APAC, the community forum becomes a reliable resource to discuss issues, seek solutions, and stay informed about various processes and functionalities.

It helped us in entirely minimizing our on-premises footprint.

I've seized learning opportunities through the UiPath Academy, where my initial learning journey began. I continue to rely on the Academy for various courses and continually update my knowledge.

It is expected to accelerate our digital transformation, enhancing the speed of various tasks over time. While I cannot provide insight into the cost implications, the positive impact on speed is noticeable when it comes to digital transformation efforts.

It has significantly minimized human errors, especially in tasks involving extensive document processing and repetitive jobs.

It has contributed to time savings for us. With the ability to automate the monitoring process for any website, we can now sit back and relax.

We have achieved cost savings by implementing automation. Utilizing automation allows us to streamline the tasks currently handled by multiple team members. With automation, we can allocate just one team member to monitor the automation board, resulting in reduced costs compared to the expenses incurred for seven individuals performing their specific tasks.

I find the pivot feature particularly noteworthy as it enables seamless connection to any source system, allowing for data retrieval from diverse sources. Whether dealing with conventional or unique source systems, UiPath's pivot feature empowers us to connect, extract data, and efficiently integrate it into the system. Additionally, I've been impressed by the task mining and task capture functionalities. This feature provides insights into the entire process, making it a compelling addition. The document understanding feature is perhaps the most significant and useful use case for UiPath. It allows for extracting data from both structured and unstructured formats, providing versatility in handling various document structures.

Creating automation with UiPath is straightforward, whether you're building them or simply learning how to use the tool. It offers a trial version that's accessible for two years, making it convenient for anyone looking to learn and apply the platform. The simplicity extends to the process itself; setting up conditions and building automation becomes easy and intuitive. Regardless of the complexity of the task, UiPath enables the creation of goal-based automation, ensuring efficiency and effectiveness in achieving specific objectives.

When dealing with a VPN connection, automating the process becomes essential. However, challenges arise when attempting to automate multiple VPN connections.

I have been using it for more than four years.

The stability of the automation depends on how we establish the rules for a specific automation task. When we define a set of rules for rule-based automation, it tends to operate smoothly without lagging or getting stuck. The automation remains robust as long as the established rules are adhered to, even when there are changes in the user interface of the system.

I would rate the scalability capabilities eight out of ten.

We reached out to tech support when encountering challenges that we couldn't resolve independently. Although direct contact with them has been limited to the initial stages, such as during the license purchasing process, we have relied on the technical team's assistance for troubleshooting and problem resolution.

The initial setup was relatively straightforward.

We have the flexibility to deploy both on-premises and on the cloud. The ease or difficulty of deployment is somewhat contingent on the client's machines. Various client systems may have specific restrictions; some are more stringent, while others have fewer limitations. The complexity arises when certain systems impose restrictions, especially concerning data source connections. The number of systems to be deployed dictates the need for a team knowledgeable about effectively integrating the software into diverse systems, but mostly two individuals are enough. Overall, I find the deployment process to be quite straightforward and maintenance to be easier compared to other alternatives.

The pricing is quite reasonable. I believe it is more affordable compared to other automation tools such as Automation Anywhere, which is often considered out of budget.

My suggestion would be for any user interested in learning about UiPath to start with the trial version before committing to the implementation. Overall, I would rate it eight out of ten.