We adopted UiPath to leverage its generative AI capabilities for rule-based automation. This technology enhances the resilience of our automated processes, ensuring continued functionality even when underlying systems or data undergo changes that would typically disrupt traditional automation.

Our business challenges necessitated a combined approach of AI and automation. While automation initially streamlined processes, its rigidity proved limiting when faced with changing information. AI, with its learning and adaptive capabilities, addressed this by recognizing patterns and adjusting to variations. This synergy allows the AI to handle similar changes without requiring new automation, ultimately achieving the same outcome with increased flexibility and efficiency.

Our automations are now AI-centric, and this focus will expand significantly within the company as our organization refines its AI strategy.

Our company is developing a new AI automation strategy focused on employee engagement, partnering with Microsoft Copilot and utilizing ChatGPT for automation. While our AI policy is still being developed, we plan to carefully consider how to best leverage UiPath's AI capabilities, with a strong emphasis on security, once the policy is in place.

UiPath has helped save our staff time to focus on other tasks. 

UiPath's most valuable feature is Insights, which provides invaluable data on time savings and AI model performance.

UiPath should prioritize improving its updates and user-friendliness, particularly for new team members. Streamlining updates and simplifying the interface would enhance the onboarding experience and overall productivity.

I have been using UiPath for two and a half years.

In terms of what we use UiPath for, the stability has been great. 

We utilize both cloud-based and on-premises automation solutions. Our infrastructure began with two servers and has gradually expanded to four. UiPath has proven to be a scalable platform, provided we maintain the necessary licenses.

UiPath's support is generally good, augmented by the assistance of a Technical Account Manager who helps escalate requests when needed. However, resolving issues without a TAM would be significantly more challenging.

Positive

Prior to my joining the team, the organization utilized Automation Anywhere.

The initial deployment was complex.

We collaborated with UiPath's service provider for the implementation, leveraging their expertise for the intake process and initial setup. Our experience thus far has been positive.

I would rate UiPath seven out of ten.

I recommend UiPath due to its robust user community, which provides valuable feedback that contributes to the continuous improvement and development of the product with new features.

We are primarily utilizing the platform within our department to gain buy-in for the customer's system.

We are a traditional development team, and using this platform has enabled us to work with multiple teams efficiently.

The governance aspect is very important to us. UFS Studio is also crucial for our operations.

There are significant delays between the technical team and the actual team. We are also missing some integrations with Google.

I cannot specify the exact amount of time we've been using it.

We have a dedicated development team. That said, we do have the resources to help with implementation.

I cannot speak on how it compares to other models or other components.

We are primarily looking to solve business challenges related to processing unstructured documents.

Currently, we have not realized the business outcomes as we have not implemented the solution yet. The goal is to increase efficiency, throughput, and accuracy. UiPath AI and automation have not yet helped free up staff to work on other projects or tasks. In terms of environmental, social, and governance solutions, it is not applicable.

The Studio and the Test Manager have been valuable as they made testing with QA easier. We've been able to rerun numerous test cases quickly. From the UiPath platform overall, I find these features valuable.

The product documentation needs improvement as it tends to be self-contradictory and sometimes hard to access since we are on an older version. 

There is also a need for more consistency in product support and customer service.

I have been using UiPath for five years.

UiPath has been pretty stable since we are mostly on-premises. However, the stability is to be determined when we move our full infrastructure to the cloud. Outages could occur with SaaS solutions.

It has scaled with us efficiently despite the initial complexity in understanding licenses, runtimes, and utilization. No significant issues have been encountered yet.

There have been ebbs and flows with customer service. We are at Premium Plus, now called Enterprise Success. Initially, there wasn't much value, but there has been some improvement. Dedicated support provides more assistance and better outcomes.

Neutral

I'm familiar with Automation Anywhere and Blue Prism, each of which offer different pros and cons. UiPath, being the market leader, differentiates itself with its capabilities and portfolio. It is easy to use from day one, flexible, and their vision is helpful.

I can't provide specifics as to ROI. That said, in general, we achieve financial benefits and a positive ROI on our implementations most years.

Pricing and licensing are challenging as they can be difficult to understand. They make it hard to determine utilization and necessary licenses for runtimes. Comprehensive components need to come together for a clear picture, making renewals and contract negotiations complex.

We have considered Automation Anywhere and Blue Prism as alternate solutions.

I would rate UiPath a seven out of ten.

I use UiPath to automate repetitive tasks within our organization. It helps us deploy processes without human intervention for some tasks.

UiPath has helped my organization, especially in the banking industry, by automating processes, reducing manual work, and saving costs. These improvements enhance process efficiency, reduce stress, and improve end-to-end efficiency.

The Studio is a valuable feature because it allows us to automate processes independently. It enables us to configure and manage everything through a web application called Orchestrator, which is particularly helpful for large organizations.

The documentation related to new releases needs improvement. It should provide a clear understanding of what was present in the old release, what's new, and how it affects users.

I have been using UiPath for around three years.

UiPath's stability is satisfactory. No product offers one hundred percent accuracy, but UiPath performs well overall.

The solution is very scalable. I would rate it eight out of ten for scalability.

Technical support comes primarily from engaging in UiPath's forum, where people share insights. I find the community engagement to be more helpful than direct product support.

Neutral

The initial setup was straightforward. Deployment doesn't take much time once the development and testing phases are completed.

The implementation of UiPath saves a significant amount of money and reduces manual errors, improving overall performance.

The pricing and licensing of UiPath are expensive. I rate it ten out of ten in terms of expense.

I recommend using this automation tool based on the specific needs of the industry or organization.

I'd rate the solution seven out of ten.

I piloted the introduction of UiPath to my team with two projects. The first, domain monitoring, automated our ten-plus Pega applications' quarterly security and health checks. We designed an architecture that could be mapped across all domains, streamlining the process to run weekly instead of quarterly. This provided timely reports on application health via Webex. The second project was a more straightforward test suite automation for another UI-based application. These two successful pilot projects showcased the capabilities of UiPath, with the domain monitoring still in use today.

Building automation with UiPath is straightforward, but it's essential to be familiar with the target application and have a basic understanding of coding and if-else statements. This knowledge will help troubleshoot any unexpected errors. Overall, I'd rate the ease of building automation with UiPath an eight out of ten.

While working on the projects, we used two versions of UiPath: the enterprise and cloud versions. The orchestrator that comes with the enterprise version is different from the cloud version. The cloud version had better end-to-end automation, and the ease of use and accessibility were superior to those of the enterprise orchestrator, which is the on-premise version of UiPath. Although the enterprise version lacks a few features, the cloud version provides a complete solution.

I was impressed by UiPath's user community. We used an open-source library that someone else had built and generously shared with the UiPath community. It ideally suited our needs. The user community is also very responsive, and we readily receive answers to our questions.

We didn't see immediate benefits from UiPath because it was a new tool I was piloting. We had to prove to upper management that it saved significant time, and we eventually eliminated manual testing. It took until the project's end to demonstrate this, as management focuses on results, not processes. However, other teams adopted UiPath after completion, so benefits appeared after two or three months. It took time to get people on board, but they eventually embraced the idea.

UiPath has significantly improved our efficiency by automating domain and application monitoring, saving valuable time and working hours. These tasks were previously quite intensive and repetitive, demanding considerable focus and effort from our employees. With UiPath handling these processes, we've freed up our workforce to take on more engaging and strategic responsibilities.

My favorite aspect of UiPath is its user-friendly interface, as it's a no-code, low-code platform that eliminates the need for extensive coding. Its drag-and-drop functionality, coupled with UiPath's comprehensive library suite, simplifies automation tasks. For instance, the Microsoft Outlook and SharePoint libraries allow seamless integration with those platforms, streamlining processes like connecting to SharePoint in Microsoft 365. In essence, the combination of UiPath's robust infrastructure and versatile tools significantly enhances its usability and effectiveness.

I found the UiPath Academy courses to be a bit rigid in their curriculum. It was more beneficial for me to learn from the forums and YouTube videos. Their courses were tailored to particular roles, with a course on UiPath in data science being heavily focused on Excel. While it was a well-structured course, it didn't align with my job's limited use of Excel. Overall, their courses are well-built, but I found YouTube a more suitable learning platform for my needs.

UiPath Studio provides comprehensive tools and libraries for building automation, but it lacks a built-in feature to generate consolidated reports after automation runs, detailing successes, failures, and operational features. This absence of detailed logging information makes it difficult to troubleshoot issues and identify whether the problem lies within the application or the automation itself. While UiPath's orchestrator website provides some information, it's insufficient for demonstrating automation runs and accomplished features to stakeholders. Although a future release may address this, the lack of robust reporting capabilities remains a significant area for improvement. Additionally, UiPath's diverse suite of licenses can confuse end-users, making it challenging to determine the most suitable option. While the company has improved features, the increased number of licenses creates a knowledge gap between what's available and user understanding. Clearer explanations of each license would simplify decision-making for potential users and streamline adoption.

I have been using UiPath for one year.

Once we have the licensed version of UiPath, we don't anticipate issues with caching. We were using the 2021 Studio version because it was stable. Although the UiPath team suggested upgrading, I'm not certain about the reasons. I can't comment on the latest models, but the 2021 version was reliable.

The scalability of UiPath depends on the number of licenses. To deploy our automation, we need to utilize robots responsible for executing the automation we've built in a user-less environment. Scalability is directly proportional to the number of robots we have, which is, in turn, determined by the number of licenses. Therefore, more licenses translate to greater scalability.

The initial onboarding of UiPath was straightforward, but the only challenge we encountered was connecting UiPath Studio to the Orchestrator. UiPath Studio is where automations are built, while the Orchestrator is where they are deployed and run. This required some back-and-forth with the product team and my technical lead. However, this issue only arises during the initial setup. Once someone familiar with the process sets it up, it becomes easier. There were some challenges connecting and deploying the first automation, specifically between the Orchestrator and Studio.

Three people were involved in the deployment: my technical lead, who liaised with the product team to discuss progress and challenges; myself, responsible for building and deploying the automation; and one of my junior colleagues, who assisted me. In short, we had a three-person team.

We used UiPath and built and deployed that project, which ran successfully for approximately two quarters while I was away. However, the cost and licensing associated with UiPath became an issue. The license we were using offered excellent features specific to our needs, but it didn't provide much beyond that. It didn't make sense to continue spending much money on UiPath, even though it saved us time and money. The savings were essentially being reinvested back into purchasing the UiPath license. While UiPath licenses offer valuable features, they are expensive. For our single-use case, investing that much wasn't justifiable. We switched to Selenium, an open-source automation tool. Although it took additional time to deploy the same solution with Selenium, and it might not be a 100 percent match in functionality, it allowed us to save on costs.

The cost of UiPath is justified for organizations with many use cases but not for one or two use cases.

I give UiPath a seven out of ten.

The advice I'd like to give new UiPath users is to first understand their specific use case for UiPath. I've noticed some teams try to adopt UiPath by first figuring out a solution and then trying to retrofit it to their existing problems. Instead, I suggest thoroughly understanding the problem before creating a solution. Many teams see others using UiPath and assume it's a cool new tool they can simply apply to their existing issues. This approach rarely leads to optimal results. You might be able to build a solution, but it won't be the most efficient. For first-time users, I recommend understanding your problem, then exploring UiPath's capabilities to determine the best solution. There are plenty of resources available, like forums and YouTube, to help with the building process. Remember, understand the problem first, then build the solution.

We use UiPath to automate ERP and CRM portal processes, integrate them with SAP and various external applications, gather data, and perform functions to generate reports. UiPath enables us to carry out numerous activities, and its usage is not limited to a single variable but rather multiple ones.

UiPath's primary goal is to enhance the scalability and accuracy of daily tasks within any organization. The core concept behind UiPath is to boost productivity by mimicking human actions, automating repetitive tasks and freeing up time for individuals to focus on other activities.

Compared to other RPA tools in the market, such as Blue Prism, Automation Anywhere, Worksoft Certify for automation testing, and Selenium, which uses high-level coding, UiPath is a low-to-no-code automation platform. This makes it user-friendly and provides a comprehensive library built into the tool, enabling developers to automate various tasks and processes efficiently.

UiPath enables end-to-end automation. A negative side of this automation is that it replaces a human already doing that specific job. A human previously did any automation implemented through UiPath. However, by automating through UiPath, we free up that employee's bandwidth, enabling them to focus on other tasks or housekeeping activities instead of repeatedly performing the same repetitive task.

The UiPath user community is extremely active and knowledgeable.

I recall a situation where a business had to generate quarterly reports. Before automation, they could only produce 200 to 300 reports per quarter. However, after implementing bots, productivity increased to around 900 reports. Additionally, UiPath's logic query feature allows for Excel calculations to be done in a fraction of a second, a task that would typically take a human around an hour. Many bots have reduced business processing times from one hour to five minutes, and tasks that used to take one to two hours are now completed in five to ten minutes with high accuracy.

To learn UiPath effectively, we need a reliable source that provides accurate information. UiPath Academy serves as the ideal platform for this purpose—additionally, companies value certification as proof of UiPath proficiency. If we aim to become UiPath certified, UiPath Academy is our best option, as its courses are specifically designed to help us succeed in the certification exam. While other platforms like Udemy or Coursera offer UiPath courses, we may need more preparation for the certification, which involves a mix of theoretical, conceptual, and practical questions. We can learn practical skills elsewhere, but UiPath Academy is the best resource for mastering the theoretical and conceptual knowledge required for certification.

UiPath helps reduce the cost of digital transformation by around 30 percent.

UiPath helps reduce human error by 95 to 99 percent. The bot doesn't make mistakes. Because of the high accuracy, we started with ten bots and now use 200 bots.

A UiPath bot can save one full-time employee's time per year.

UiPath is highly versatile, offering multiple automation options for various applications. For example, UiPath can automate email, PDF invoices, images, Excel documents, and websites. This flexibility extends to its OCR feature, enabling the automation of any invoice or PDF invoice. Secondly, UiPath's exception-handling capabilities greatly simplify the automation process. Lastly, UiPath utilizes minimal code, making it a low-code or no-code platform. Consequently, even individuals with limited programming knowledge can automate tasks using UiPath after completing a basic course.

The Excel operation needs some modifications. Image processing is also crucial. For example, if the image is clear, UiPath can easily read it. If the image needs clarification, UiPath can't read the object easily. To some extent, Excel automation, especially handling macros, needs improvement. UiPath needs a comprehensive feature set for automating Excel and has limited options. In some cases, we must use macro-enabled Excel files. Therefore, Excel automation and OCR require enhancements.

I have been using UiPath for four years.

Bots rely on numerous third-party applications, and several factors can impact their performance, including the virtual machine's capabilities and the responsiveness of the applications the bot interacts with. Therefore, UiPath isn't solely responsible for failures; issues could stem from your server or the third-party applications UiPath connects with. UiPath's stability is rated at eight point five out of ten.

I'm a delivery lead. As organizations grow, they add technology and features to their ERP applications. This requires frequent modifications to automation bots developed for specific functions. UiPath's scalability feature allows me to implement change requests easily at any time. Instead of extensive development, I can lift and test the desired changes within the existing code. UiPath also incorporates AI/ML features, which are in high demand in this generation. This addition of AI/ML capabilities will likely enhance UiPath's scalability.

I would rate the scalability of UiPath seven out of ten.

I used Worksoft Certify for automation testing, but it doesn't compare to UiPath due to its limited features. Exception handling is not well-defined in Worksoft Certify, and I find flowchart programming much more complex compared to UiPath. In many ways, UiPath is superior to Worksoft Certify, which has many limitations.

The initial deployment is straightforward because the UiPath team will be available throughout the process, participating in calls and meetings to provide comprehensive assistance with the deployment.

The deployment takes one to two days, provided all approvals are in place. Approximately 12 people are involved, including five from our team, as well as members of the server and networking teams.

We implemented it in-house with the help of UiPath.

I don't handle the costing aspect as it's not within my scope. However, I understand that initially, businesses or clients might perceive UiPath as expensive. While this is true to some extent, the features and flexibility UiPath provides often lead clients to realize its value in the long run.

I would rate UiPath seven out of ten.

We have 55 UiPath users in our organization.

Code maintenance is necessary for UiPath due to the bot's interaction with external applications and websites. The bot must be adjusted accordingly if any of these applications or websites are updated.

The primary challenge encountered during UiPath implementation is the disparity between development and production environments. Often, code is developed in a non-production system where access to certain applications, such as a client's portal, is limited. This necessitates dry runs in the non-production environment to ensure the bot functions correctly without making any unintended changes. Once the bot is moved to the production system, multiple controlled tests are required before it can be fully operational. The unavailability of a complete testing environment mirroring production conditions significantly hinders the development and deployment process.

I recommend UiPath to any user because it doesn't require a hard-code programmer to be an RPA developer. This makes it easier and more cost-effective to hire resources. Other tools on the market require good programming knowledge, which means you need to hire someone who knows both the tool and a programming language, making resource hiring expensive. Secondly, UiPath uses minimal coding, which makes debugging very easy. UiPath is also adding AI and ML features and upgrading the OCR features regularly.

Our UiPath automations primarily focus on web applications but also include tasks like extracting data from Excel for queuing, automating transactional processes and desktop applications, and even populating CRM and ERP systems with data extracted from PDFs.

The recording feature allows us to capture a manual process as a starting point for automation. We can then customize the recording based on the specific transaction, including how often variables need to be initialized and whether data needs to be passed between workflows. This way, the recording serves as a foundation to automate the core functionality and build new processes within the framework.

UiPath offers end-to-end automation for many applications, but I encountered challenges with NetSuite, an ERP web app. The connection kept failing due to NetSuite's slow loading times. While UiPath has built-in connectors for these situations, the lag prevented interaction with the NetSuite interface entirely.

The UiPath user community is a large and active resource for users of all levels. With community pages dedicated to specific countries, users can easily find information relevant to their needs. The community fosters knowledge sharing and learning, allowing users to stay up-to-date on the latest UiPath features. Beyond traditional documentation, users can access demos and connect with motivated developers to enhance their skills.

UiPath, a market leader in automation solutions, comes with a higher price tag due to its wider range of features. However, the return on investment takes time as initial costs cover development team setup and licenses. It can take between six months to a year to determine if the number of automated processes justifies the cost savings for our customers.

UiPath reduces our physical infrastructure needs by eliminating server management, maintenance, and database backups that are handled by the cloud provider. On-premises deployments require a disaster recovery plan for database backups and regular data maintenance to prevent performance issues, which are burdens eliminated by cloud-based UiPath. 

I honed my skills through UiPath Academy courses. Their learning portal proved valuable for exploring new features and pursuing certifications.

UiPath is a helpful tool for digital transformation, but its applications vary depending on an organization's needs. While many companies focus on automating tasks with PDFs like purchase orders or legal documents, UiPath can also handle images and perform sentiment analysis. Processing large, complex documents can be challenging manually, but UiPath can convert them into digital formats and quickly extract the necessary information, saving significant time. For example, a telecommunications client used UiPath to classify images from cell towers, while another client in the legal field used it to analyze contracts and identify key details like timelines and disputes. This eliminates the need for manual processing of large volumes of documents.

UiPath helps minimize human errors by automating tasks. It even allows us to create extensions in plain English. For instance, instead of writing complex code to find a phone number in a document, we could say "Fetch phone number" and UiPath would generate the necessary code for us. This makes automation development more accessible, even for those without extensive coding knowledge.

UiPath helped our clients save money by automating tasks. This meant they could reduce the number of employees needed. For example, a repetitive four-hour daily task could be eliminated. In a large call center with 100 employees, automation might reduce staffing to 20, saving the company the cost of 80 FTEs. This approach has been used in many industries, including airlines where manual searches in contact centers were significantly reduced.

The most valuable features of UiPath are the user-friendly UI and manageable learning curve. Their Academy offers valuable courses, and they keep users informed with clear communication and updated documentation whenever new features are released. 

I've submitted feedback to UiPath, including a suggestion to improve the slow mainframe connection currently limited to a 300ms timeout. Focusing on the connector would be a user-preferred approach, allowing interaction with applications like ServiceNow, SAP, or Salesforce and future ones like Dynamics 365 or ERPs through activities instead of custom code. This reduces development time and reliance on technical expertise simplifies maintenance for future teams, and provides a user-friendly, reusable component.

I have been using UiPath for eight years.

I would rate the stability of UiPath eight out of ten.

I would rate the scalability of UiPath seven out of ten.

I've encountered various issues with UiPath products, including activity connection problems that worked fine during development but not in production, occasional defects, and personal knowledge gaps. Sometimes these were bugs addressed in later patches or releases. To find solutions, I'd first search the UiPath forum for answers shared by other developers. If unsuccessful, I'd submit technical support tickets based on our UiPath service level. Responses came quickly, and for premium support, we could directly contact our technical account managers for immediate issue resolution.

We can expect an email response after submitting our ticket. Response times for standard support subscriptions range from one to two days, with issue resolution taking up to four days. Premium support offers immediate response and prioritizes issues based on the number of affected machines and their importance in our workflow.

Neutral

UiPath deployment is very manageable. With their cloud option, they handle everything and provide a URL for easy access. Even on-premise deployments are straightforward thanks to UiPath's clear documentation. While some IT team coordination is needed for on-premise security and Active Directory integration, the process is generally simple and can be done within a few days. Overall, cloud deployment is the easiest option, but on-premise is also achievable with good IT support.

UiPath deployment on the cloud is fast, but additional setup is needed for large organizations. While integrating with our existing IT directory keeps user creation a few hours, creating separate environments, machines, licenses, and folders can take a few days depending on the complexity of environments, machines, libraries, and use cases.

One admin person is sufficient for deployment from our end.

I evaluated Power Automate but UiPath has more features.

I would rate Uipath seven out of ten. UiPath's process mining feature, while desired by many users, appears to be limited in its current functionality. Since many haven't implemented it yet. UiPath still needs to refine this area.

UiPath does not require maintenance from our end when it is deployed in the cloud.

We use the solution for automation. I have implemented the solution in many ways. Some clients need to send us files via email or through Excel. We are reading and creating the file into some internal systems. 

Some other clients need the solution to read invoices from different vendors. We get them from Outlook email and fetch data. 

We are working for finance organizations. For example, the Canadian government is creating rules to discharge loan applications within one month or suffer a fine. We are helping financial companies discharge files on a daily basis to help them maintain compliance and reduce fines. 

Many features are quite useful for us.

The document understanding is something we use a lot. It's very good and easy to use. It was a unique solution at the time. More are providing it now. However, having document understanding at the time was implemented for a US-based client who really liked it. 

It's useful for building automation. It's good for the client side. 

The Studio is very useful for automation and development purposes.

It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job.

We are able to implement end-to-end automation. To start, we'll meet with the operations team and they'll describe their problems. For example, what they do on a daily basis and how many people they need. Then, we create a requirement document to find ways to move forward and streamline. 

We work for a financial client. They have the top three or four Canadian banks attached to them. They are all providing files. There's money involved in every transaction on a daily basis. If there's any mistake it can cost a lot for the companies. By automating the processes, and removing human error, we are saving a lot of money for these companies. 

We use the user community and forums. They are all very helpful. Every time we have a question, we find a solution to them. We can also find answers on YouTube. It helps us find solutions easily. 

The product has helped us minimize the on-prem footprint. We're using the on-prem orchestrator and it's been helpful. 

I haven't used the UiPath Academy courses, however, we direct new users to it. It's very easy to use and helps new people get up to speed and understand quickly.

It helps speed up and reduce the cost of digital transformation. We're working to automate more on a daily basis. It's continuously upgrading and developing. 

When it comes to document understanding, it's helped reduce human error. It's given us more power to check things, like inappropriate invoices are set aside and they give the user the chance to change the mistake where it makes sense.

It helps free up employee time.  

These days, document understanding costs can be very high, so we've implemented it only for two or three customers. It can be very costly for clients, even though the functionality is very good.

They are continuously improving their product. I have no specific complaints as to its functionality. 

It would be ideal if UiPath had more cloud functionality, similar to Power Automate. 

I've used the solution since 2019.

The solution is usually stable. Sometimes the activity doesn't work as expected. 

I'd rate the stability seven out of ten. 

We have four developer licenses and five developer-attended bots plus five unattended bots. The machines are Azure and on-cloud.

The solution is scalable. 

Technical support is very helpful. I've never had an issue with them.

Positive

I'm also familiar with Power Automate, which allows you to run processes over the cloud. You don't need to run anything through the portal. You need to connect the bot to your machine to run any process in UiPath.

Another difference is the licensing costs. Power Automate offers very low pricing. 

I don't work with any other RPA tools. 

I was not involved in the initial setup. 

There is some configuration required when upgrading. We don't have much maintenance and usually engage the UiPath support team when we need to do configurations. 

The UiPath support team assisted our admin team with the setup.

I don't have specific details in regard to ROI. 

The pricing is quite expensive compared to Power Automate.

Clients are charged on a yearly basis. I'm not sure of the exact amount. 

I am a systems integrator.

I'd rate the solution six out of ten. 

I'd recommend the UiPath Academy to new users and I'd recommend the product to other users looking to automate. 

We use UiPath for web scraping. We extract data from websites, store them in boxes, and analyze them later. 

UiPath fails jobs sometimes and doesn't give you direct instructions on why it failed. A little more insight into failed jobs would be beneficial. It should have more documentation and short training modules. 

I have been using the solution for a year. 

UiPath is scalable. 

The product's installation is easy. 

Our business objective for AI automation included making our team members' time more efficient. We didn't want to spend an hour or a day manually downloading the data. We wanted to automate it and save time. 

AI-powered automation has fundamentally changed our organization. We can get the data quickly and instantly anytime. It can be uploaded directly without needing someone to check it manually. A bot does it for us. It saves time, speeds up our time in the market, and scales up our business. 

Automation has affected us positively. We often focus on data; having them at the right place and time is very important for us. UiPath helps us to achieve it with accuracy. 

UiPath has saved us at least five to seven hours a week. We also save money since we don't have to outsource or seek the help of an intern to do the manual downloading task. 

I rate the product a seven out of ten. 

We do a lot of claims processing for healthcare providers. We handled the billing, and it was very beneficial for us to use automation to perform those claims management and submit the claims for those various providers.

We utilize Orchestrator, the robots, both attended and unattended, and team sites.

Our organization was trying to achieve better accuracy and better throughput with this AI-powered automation initiative. We were just getting all the claims processed that we needed to because we just couldn't keep up with the workload. Using automation was a requirement.

It is very important that UiPath has orchestration. Without Orchestration, we wouldn't be able to do anything we do. My team specifically manages the Orchestration, and after the automation goes live, they come to my team to manage. 

Without Orchestration, I couldn't comprehend how we could do it. We have 360 machines running over a hundred processes with thousands of transactions a day. Without Orchestration, I don't see how we would be able to use the function.

Unattended robots with Orchestrator are our bread and butter. We don't do very many attended automations. It just seems that they are much more resilient when we run a program in a way that doesn't involve any users. 

We did have insights at one point, but that was prior to it being re-engineered by UiPath. We have to pick that back up because it didn't really work for us back in the day, but I've been told that they've changed the vendors that they've used for that product. We've re-licensed it, and we're in the midst of reimplementing it.

We are working with a vendor, Namica, the UiPath vendor and we are starting with task discovery processes. We're just touching more on task capture instead of process mining.  

We would like to see better connectivity with different technologies. We found credential management to be something that is a real problem for us, especially working with third-party systems. 

Being able to manage those credentials and have a product that could help us with that would be nice to have. We've ended up using CyberArk WPM for this purpose. But it's not something that's prepackaged; we've had to do it ourselves.

I have been using this solution for five years.

I have no issues with stability. UiPath improves how the infrastructure works and how stable everything is. I haven't had many problems. There are a couple of quirks that different product levels will address or resolve, but it's documented pretty well on the support side.

Scalability is pretty good. We did scale. Our initial rollout was 65 machines within Orchestrator, and we have since gone to 360 with one Orchestrator and one tenant. It's pretty good—I don't have any complaints about the scalability.

When I need support, I need them to respond. I actually had an instance last week where Orchestrator was not performing well. There were a lot of locks on the database, and it was bringing the Orchestrator trigger down. 

I opened a ticket and marked the criticality level as high. There's only one above that, and I didn't get a response back for a few hours. 

I had to go back to my sales personnel and explain to them that it was unacceptable. There was a problem with support.

In that particular instance, it was pretty poor, but I hope they saw that it was a problem and are working to address it.

Negative

We used Microsoft Power Automate very briefly because it's just part of our Office 365 package. We've used it very sparingly. It was more of a means to an end than a plan. 

We're actually looking to use it with a UiPath automation that we've created because it's Microsoft-centric, and it'll work quicker and do what we need it to do without having to invest a lot of time in the development. It might just be a subset of what we do.

We're currently on-prem, but we're looking to change that. We're up for renewal in January and are already discussing that shift over to the cloud. We can utilize AI better if we shift to the cloud. 

I manage the infrastructure and the deployment of all the processes. I have a pretty solid background in infrastructure, so it seemed pretty straightforward.

We have a lot of departments within our organization that can do the implementations. But personally, I'd rather just do it myself and make sure it works.

We have an admin team that makes sure that the ROI is there before we even start.

The pricing is competitive. I like the solution's pricing structure. However, the development tools can have a better discount because we'd like to have more developers be able to do the work. 

In the long term, running the product and running the automation unattended, I completely understand the pricing structure there, but on the Studio side of it, UiPath can come down a little bit on the pricing.

The product is leading the way toward AI, and there's some onus to make sure that we stay current with what UiPath is doing. It's the other way around too, where they need to understand where we are and help support us and our program. It's a two-way street. They need to make sure we understand where they're going, and they need to understand where we are. 

Overall, I would rate the solution a seven out of ten. 

I would recommend making sure your process discovery is done correctly because no matter how many automations you can put in place if you don't have a good understanding of your processes, it's not going to do anybody any good. 

Process discovery and getting buy-in from management are key.