Our main use cases for UiPath Platform are around document handling, basically extracting data off of documents, usually in an image format or PDF format.

I appreciate that UiPath Platform is such a cohesive suite of tools. 

We get good benefit out of OCR and AI and all those and Orchestration, the attended and unattended. 

Many different features are really beneficial. We have been able to streamline many processes now with UiPath Platform. Again, with document handling, we have been able to basically reduce headcount in certain areas and just streamline how we're handling faxes, images, and orders.

We have used the vendor's UiPath Academy courses. The team has all taken various courses in the UiPath Academy. The biggest benefits that we have seen from UiPath Academy include it being really helpful for a few of my team members to get certified in UiPath Platform. They really enjoyed having a credential and working towards something. It has helped them with their careers and helped them grow as individuals and develop.

My thoughts on UiPath user community highlight that it's really helpful to be able to go out to the forums and find information or ask questions. It's really nice that your peers can help you instead of always leaning on a third party or UiPath themselves. It's kind of nice to talk to end users in specific situations.

The biggest challenge with UiPath Platform is automation as a whole. It's really trying to evangelize and get that automation mindset across the organization. It's not necessarily a platform problem. It's a program problem.

The biggest benefit of usage is just being able to add runners to processes that are data-heavy or processing-heavy, so we can limit the server bandwidth and resources.

Personally, the only problem we have with it is some of the auditing ability and some of the user access and role building. If I had one thing that I would ask for more development in, it would be audit trail. We're a high-trust certified company, so we need to make sure that we have all that information. The ability to enforce and enroll people in different roles within the platform needs improvement.

I have been using UiPath Platform for four years now.

We have not experienced downtime, crashes, or significant performance issues with UiPath Platform. We have a few bugs here and there, a few things that we run into, but nothing that's slowing operations or causing us any headache.

UiPath Platform scales very well with the growing needs of our organization. It's easy to add runners, easy to add servers on our end, and as we have more needs, it's easy to scale. We have expanded the usage of UiPath Platform, and the process has been pretty smooth. We've rolled out to different business units, added servers, and we've certainly added more licensing and more runners over the four years. It has been pretty easy and seamless.

I would evaluate customer service and technical support for UiPath Platform as very good. 

We've always had really good ability to get answers quickly. We've run into a few issues that weren't easily addressed, and the team has worked to get after it. It's taken a little bit of time, however, knowing that it's kind of a nuance for our setup, they've been very responsive and very supportive, so I'm very appreciative.

Positive

Prior to adopting UiPath Platform, I was not considering or using another solution. This was the first effort in automation at the company.

The setup was very easy. We're in the cloud, so it's very simple. 

We use AWS as our cloud provider for UiPath Platform.

We have definitely seen a return on investment with UiPath Platform. We've seen, with all the document handling, a lot of return on those efforts.

The cost of UiPath Platform was fine too. There were a lot of licensing opportunities, and it's all been very favorable. Licensing has always been competitive; never was there an issue there.

Before selecting UiPath Platform, we considered Automation Anywhere and we've certainly utilized and looked at the Power Platform from Microsoft, however, it has its limitations, so UiPath Platform is a go-to.

We don't use formal Agentic AI with UiPath Platform. We do use AI with large language models to help organize and extract data, but we're not technically agentic. 

I would describe my experience with the vendor as very seamless and easy. UiPath has been very supportive. They've been with us the whole way, and every time we have a question or issues, they're there to help us out. 

On a scale from one to ten, I would rate UiPath Platform's features as a ten. It has many abilities and tools, connects to numerous systems, and is very universal. It fits our needs completely.

UiPath Platform is evolving into an enterprise-grade platform with different services, so there's no one specific use case. We use it for multiple different use cases, however, with one of our main clients right now, it is more about UI automation, including legacy systems that don't offer any API integration, so that we can consume them as part of the end-to-end workflow.

My favorite features of UiPath Platform include Document Understanding, which is pretty straightforward. We have a lot of scenarios in which extracting data from documents is relevant for the end-to-end automation, and UiPath Platform is doing a really good job with that kind of use case.

I can't disclose the specific document types, however, we have a case management system, and each case's case worker uploads a bunch of documents. We extract data from at least 15 different documents and then update the same case management system with the metadata we extract from the documents. Additionally, we automate filling forms in third-party applications, using data extracted from both the case management and the documents.

The biggest benefit I've seen from UiPath Academy is that it serves as the starting point when we onboard junior developers. We ask them to complete specific courses as part of their training, even if they have some experience with UiPath Platform. It is also valuable for new products, as we upskill the team with the latest courses when UiPath Platform releases new products. However, there is often a delay since UiPath Platform typically releases features before the academy courses, and it would be ideal for them to provide better training earlier. It is a continuous learning experience, with almost all the basics completed by junior talent as part of the training program while senior team members continuously upskill with the latest courses.

UiPath Platform could be improved, especially in terms of documentation. For example, we were early adopters of IXP, and the initial documentation lacked enough information for us to understand the whole product and best practices. Although UiPath Platform started releasing new versions of documentation and courses, there remains a need for better engineering basics and courses on LLMs since they are crucial for understanding the product behind the scenes. The final products for both documentation and the Academy are good, but the release timing can be challenging for early adopters who struggle to understand the products at the beginning.

UiPath Platform scales really from a technical standpoint, however, from a licensing and pricing perspective, scaling becomes challenging. In our case, we have an ELA, which sets restrictions on how many robots we can scale and how many AI units we can consume, making it a less-than-ideal experience regarding pricing when trying to scale.

I've been using the solution for around seven years. 

I would assess the stability and reliability of UiPath Platform as generally really good, with only a few isolated and specific situations of downtime, crashes, or performance issues.

Expanding usage involves finding more automation opportunities. Some automations we've developed have scaled significantly due to the volume that needs processing, and from a technical standpoint, it's essential to make the right technical decisions and design a scalable solution. On the business side, I'm not as familiar, however, negotiations aren't always straightforward, and the complex pricing model makes it an extremely significant pain point for scaling UiPath Platform.

My evaluation of customer service and technical support from UiPath Platform would not have been good until they forced us to pay for additional fees to receive better customer service. After starting to pay, the service becomes acceptable, however, it's not the best. 

I am actively engaged in the insider program for early previews, leaving many comments and trying to interact with the insider portal, and yet we often do not receive quick responses from UiPath Platform, taking one to two weeks for a reply. 

Overall, after paying the additional fee, I can say it is acceptable. That said, before that, the service was really bad. The response time is what made it really bad. 

I would rate my customer service and technical support experience as neutral, with a score of five on a scale of one to ten. After paying the extra fee, I would give customer service and technical support a score of seven, as it improves but remains in the middle.

Positive

Prior to adopting UiPath Platform, I worked with other BPMS platforms such as Bizagi and Bonitasoft. For RPA, we developed our own tool. Using UiPath Platform wasn't my personal decision; it was more of a professional coincidence due to moving to a different company where UiPath Platform was offered to some clients. I got assigned to those clients, so it was ultimately an accident rather than a decision I made.

My experience with the pricing and setup process of UiPath Platform is really bad. As a solution architect, my architectural decisions were initially driven by technical aspects; however, now licensing has become another driver for making decisions. 

I cannot recommend utilizing the best of the product in UiPath Platform, as it would incur high costs for my clients. It's not a good experience at all. For example, I would use Maestro in different use cases, yet justifying ROI with the pricing is impossible, adding overhead costs to a solution I could implement without Maestro. The Agentic-related features also present execution challenges, contributing to a negative experience regarding the license model.

The deployment model for UiPath Platform is cloud-based. For Automation Cloud, we use UiPath cloud. Our robots, which are part of the solution that runs on-premises, operate on on-prem servers and are not in the cloud at all.

My teams have used the vendor's UiPath Academy courses.

I am not deeply involved in tracking the ROI metrics to provide specific numbers. I can say that the automation program has been growing significantly. Recently, it is really hard to stay updated with agents, IXP, and Maestro because it's challenging to find business cases to justify using those tools. This is frustrating since, as a technician, I would to leverage the best of the product and provide the best experience and solution for my clients, however, justifying the high price on the latest features makes that difficult.

Before selecting UiPath Platform, the situation is tricky because we did not consider other options initially, but due to the challenges with pricing now, we are considering Power Automate. Microsoft is offering excellent deals, especially with document processing, and they have their own orchestration style. While it is a different experience, the cost is much more appealing, leading us to contemplate several Microsoft products because of pricing rather than technical superiority. Some might argue that UiPath Platform is a better product, but they may not realize that even if Power Automate and the overall Power Platform are not the best technical options, they deliver good enough solutions at better prices, which could potentially lead us to shift clients from UiPath Platform to Microsoft Power Platform for business reasons.

I use the Agentic AI only for POCs, as we don't have any live implementation in production.

UiPath Platform community and forum are extremely helpful for debugging and sharing best practices. We were very active in the community a long time ago, providing answers and asking questions, but recently we haven't been as active. Perhaps this is because the team is more senior now and we might not need that much interaction, but initially, it was very helpful.

My advice for other organizations considering UiPath Platform is to get the right professional services to help make the right technical decisions from the start. Establishing a good framework and developing reusable libraries and composability while making the right technical decisions initially is crucial for success. So, having the right partner at the beginning is key for success.

I would rate UiPath Platform as a nine out of ten, as I've had a high level of satisfaction.

Our main use cases for UiPath Platform in our current operations as a bank revolve around streamlining processes and automating paperwork and busywork for all lines of our operational business.

We appreciate features of UiPath Platform such as Automation Hub, which is a really good tool for intake and evaluation. My developers love Studio; the whole thing. Orchestrations through that are great, and we're about to embark on Maestro next year, which has our business partners excited about being able to interact with that to bolster their processes.

From an intake perspective, Automation Hub is truly good at determining good prospects. You can use ROI, you can use the hours saved, and you can show the value for it. We've customized it to our needs to ask questions around risk and compliance and things of that nature, allowing us to do a more thorough evaluation of new opportunities.

Orchestrator works great, allowing us to do a lot of our monitoring directly through there. We've pulled in Insights as enabling us to look at our queues in real-time or near real-time to see how the performance of the bots is working. Maestro is fantastic as an interactive tool that allows you to create and build your processes directly in Maestro, dropping the bots and any AI agents all in one place, letting you start the process and see it happen in real-time.

My entire team has at least one certification from UiPath Academy. The biggest benefit we've realized from UiPath Academy includes having videos and great documentation that everyone understands. We conduct interactive sessions with our customer relation person and ask my developers to showcase what they learn. They see it in practice, get to practice it, and take a test to earn their certifications.

It's really hard to answer what areas UiPath Platform could be better as they are so far ahead of the curve. We work with another partner who's more of a think tank that talks to us about our agentic journey, which is a necessity for everyone moving forward. When they learned that we were using UiPath Platform, they commented that we had it right. We're looking forward to using the platform as the basis and possibly integrating third-party applications that have agentic capabilities while using UiPath Platform as the backbone.

I have been using UiPath Platform for three years.

The stability and reliability of UiPath Platform are fairly good. We encounter situations where things will go wrong, but it's typically system-related issues, not with UiPath Platform itself. 

Issues arise when a screen changes or a file format does not come over correctly. However, 99% of the time, problems are correctable very quickly, especially since we can monitor everything closely and respond before our business partners are even aware.

UiPath Platform scales with the growing needs of our company seamlessly. We can add robots anytime without issues, which positions us perfectly for scalability.

Based on what we've received, I would give UiPath Platform support at least a ten out of ten.

Positive

Before adopting UiPath Platform, we were using Nintex platform which has a better price point and is quicker to deploy. However, we do not use that for critical tasks, as I would never delegate some of the work we do with UiPath Platform to it. It mainly serves as a desktop-level automation tool. We also have licensing for Power Automate that a group uses, but it's more for internal departments. UiPath Platform works perfectly for bigger cross-departmental, even enterprise-level types of situations.

As a mid-sized regional bank, we've seen benefits from using UiPath Platform such as saving over 50,000 FTE hours just this year alone, and we are probably going to exceed our goal of over 66,000. 

I really appreciate the ability to monitor everything as it's happening in real-time using bots to help with that monitoring and alert us when things are going sideways because it happens occasionally. The benefits have been significant; our businesses have commented that we have saved their teams significant overtime, highlighting the monetary impact of those savings.

I didn't have insight into the pricing, setup costs, and licensing of UiPath Platform when I arrived as the initial contract had already been signed. However, there was an add-on for Premier Support that has been absolutely fantastic. It was worth the money and when we attend events, we don't consider ourselves smaller customers, yet we are always made to feel important.

My team considered some other solutions alongside UiPath Platform, specifically Blue Prism. They were another competitor that sits close in the same quadrant in the Gartner four-quadrant to UiPath Platform, but they looked at both and engaged with UiPath Platform as a partner, which provided a deeper customer-vendor engagement than they experienced with Blue Prism.

We do not yet use agentic AI, however, that's coming next year as we're getting the contract ready. We do not use agentic automation such as Agent Builder, Agentic Orchestration, or Autopilot yet; we are currently using Copilot, which allows us to dip our toes into the agentic waters.

We had a couple of opportunities for Document Understanding, which is more machine learning. Our struggle lies in the man in the middle concept where people just want to throw it over the fence, however, we emphasize that they need to help us with it.

I have not used the UiPath Platform user community much, as we haven't had a necessity for it yet. I assume that as we get further down the road in our agentic path, it will become more important for us. Currently, 95% of our usage is standard RPA, and we have great competency in those areas. Occasionally I might ask a bank I've worked with in the past a question or two, but I have not delved into the user community.

I have openly stated that I was a vendor for a long time, dealing with vendors on the other side as well, and I genuinely believe UiPath Platform is probably our best vendor due to the attention we get and constant follow-ups.

My advice to someone considering UiPath Platform is to set up a small support group closely tied to your build group early on, depending on your company's size. You do not want to distract your build team from the support side. This also means your build team must ensure quality documentation. Take a thorough look at your intake process, identify bottlenecks in your pipeline, set up your documentation, thoroughly go through the right SDLC process, and gain business buy-in to ensure a smoother operation. On a scale of one to ten, I rate UiPath Platform a nine.

We have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work. 

UiPath Platform features have benefited our organization significantly, as we have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work.

The features of UiPath Platform that I find most valuable are the unattended bots, which is what we mainly use, and then we dabbled into attended bots for a while. The unattended bots have been most successful for us so far. 

UiPath Platform can be improved, as there are many capabilities we can utilize. The upcoming Agentic AI is going to expose many opportunities for us. There are features such as UiPath Apps, which we have not been successful at implementing in our company due to limitations, as we want to give control to the user community to run their own bots, however, at this point we haven't been able to fully implement that.

Additional features I would want to see included in the next release of UiPath Platform are the UiPath Apps and, along with Agentic AI, there are many use cases for the attended bots. If improvements can be made to attended bots, that would be beneficial asthere are many use cases in our company that we haven't explored yet.

I have been using UiPath Platform for the last five years.

UiPath Platform has been working effectively for us. Apart from some minor hiccups, which would be expected with any software, the experience has been positive. Regarding reliability, there have been no complaints.

I have not experienced significant downtime with UiPath Platform. At one point, we had an issue we thought was related to UiPath Platform performance, however, we discovered it was the underlying software we were interfacing with. Even then, UiPath Platform provided the right support to help us. Overall, there was only one instance of downtime in four years, which did not create any significant impact.

UiPath Platform has been scaling very effectively with the growing needs of our organization. We have been able to meet the needs of the organization even though we are growing every year.

Technical support from my experience takes considerable time to respond. Most of the time, by the time they get back to us and we work through it, we either figure it out ourselves or find answers in the community. 

On a scale from one to ten, I would rate customer service and technical support as a seven. This rating reflects that customer service has been good, however, technical support, due to the few experiences I had, lowers the overall score.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. We went with them for a year or a year and a half, and then we switched over to UiPath Platform.

The challenges we faced with UiPath Platform were initially related to working with a vendor service provider to implement our first couple of bots. These challenges were more aligned with the service provider's situation than UiPath Platform itself. Eventually, when our team started growing and we adopted it at a bigger scale, we found that what we had done at POC was coming to fruition.

I have seen a return on investment with UiPath Platform. With 62 bots saving 600,000 hours, we are around 500,000 plus, on target to reach 600,000 this year. This translates to $50 an hour or $18 an hour depending on how half of the work is done in the Philippines, which we count for around $20 an hour, and whatever is in San Diego, where our company is based.

I haven't been directly involved in the pricing, setup cost, and licensing of UiPath Platform, however, I have been informed. My manager, who is a director, handles all of those aspects.

Before selecting UiPath Platform, we considered Blue Prism, and then Automation Anywhere was implemented for a year or a year and a half before we switched to UiPath Platform. What stood out in my evaluation process was that the capabilities UiPath Platform provided were significantly more than what we had with Automation Anywhere. As soon as we switched over, our benefits almost tripled in the first year.

When giving advice to other organizations considering UiPath Platform, I would emphasize that starting POCs is very important. Having been on both sides as a consultant before joining this company, we had some POCs which did not work out very well. 

At our company, the POCs we selected were the best. Even today, those POCs turned into bots which give us more return on investment. Choose your automation ideas wisely, give adequate time, and manage stakeholder expectations. 

I rate UiPath Platform a nine out of ten.

We are using UiPath Platform to automate end-user testing for the QA team. We're not fully up and running yet, but we've been working on an end-to-end testing method with UiPath Platform that will take new hires, people that come in, we enter them in SAP, and then we can kick off testing for all the downstream applications to make sure that user makes it there and has all the proper information. It's nice to be able to have all of that in one place and have it automated to where we can just run one process and have it kick off all those different jobs to check the different applications.

The Orchestrator feature of UiPath Platform is really nice, being able to set up multiple robots and have Orchestrator control those, send jobs when they're available, and so on. It makes it really easy to have processes running. The biggest benefit is having one place where the different developers and users can go to look for how to do a specific thing or how something should be, the best use case for an activity or a type of process. It is helpful to have all that in one place.

The UiPath user community is helpful; there have been a few times where I've needed an answer for something and I found it on the forum or in the community section. Having other people working on similar things and sharing tips and techniques is always useful.

I'm not sure how UiPath Platform can be improved, as I don't have specific features that should be included in the next release.

I have been using UiPath Platform since October.

I haven't experienced any downtime, crashes, or performance issues with UiPath Platform, so I assess its stability and reliability positively.

For what we're doing with UiPath Platform, I think it scales fine; I'm not sure about the other team that's using it, as I think they're more end-user focused and we're testing, so I believe it scales well. I haven't heard any complaints from them. It's been fairly smooth for us to expand usage of UiPath Platform; we've added a couple of people to our team, and as for the finances team, I don't think they've had any issues with adding automation users.

The few times that we've had to reach out for customer service and technical support, we got a response within a few hours, so I think for a third-party vendor, it seemed in line with all of our others, which is good. I would rate our customer service and technical support an eight or nine on a scale from one to ten.

Positive

UiPath Platform had already been selected when I joined the QA team, so I don't know what other solutions were considered.

I think my experience with deploying UiPath Platform has gone well; there are aspects that are complicated to set up, such as getting the robots configured. Although that's more our environment, getting permissions and users set up and SQL coordinated, it's not really the platform itself, but it's been fairly easy to implement and it's not been onerous.

We have used UiPath Academy courses and we also had a web or a Zoom-based training program. I don't recall if that was with UiPath itself or a third-party vendor, but the learning courses are helpful.

I believe we have seen a return on investment with UiPath Platform; I can't really speak to hard numbers, but being able to automate our testing cuts down on our hours spent testing and helps us to do more with a smaller team.

I would rate UiPath Platform a nine out of ten.

My main use cases for UiPath Platform include document understanding and transactional processing within Oracle, as well as Oracle processing. One of our biggest use cases is automating our customer service back-end operations, which are in multiple homegrown systems, so it allows us to cohesively bring them together.

The features of UiPath Platform that I most prefer are its connectivity into different ERPs and different enterprise systems, as well as the ability for very easy, citizen-led development. These features have benefited our organization from a connectivity perspective, as we leverage the connectivity with Coupa to provide better process data.

From a citizen-led perspective, I see it really enabling our end-users to be able to build on their own without needing the oversight of the full team.

UiPath Platform can be improved by providing more direct connectivity into source systems. Additional features that should be included in the next release include better or more connectivity.

What would make it a full ten out of ten for me is that there is always going to be some room for improvement.

I have been using UiPath Platform for six years.

I have not experienced any downtime, crashes, or performance issues. I would assess the stability and reliability of UiPath Platform as very good. Anytime there have been any issues, it has always been more related to the Orchestrator, so I can just manually initiate it. That is usually an internal issue rather than a system problem.

UiPath Platform scales with the growing needs of my organization very well. I have expanded usage with UiPath Platform, and we have definitely expanded usage with many of our use cases as we have opened new service lines. It required very minimal effort to do that expansion.

I would evaluate customer service and technical support as very high. On a scale of one to ten, with one being the worst and ten being the best, I would rate customer service, technical support, and partners as a nine. 

They are all very proactive at getting back with us. Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.

Positive

Prior to adopting UiPath Platform, I was not using another solution to address similar needs.

I have no issues with the deployment. It's all very straightforward, and working with the UiPath team has really enabled us to continue to deploy and proactively address any concerns.

I have seen a return on investment with UiPath Platform. I cannot speak specifics due to confidentiality, however, we have definitely seen a significant reduction in hours on many HR transactions, and additionally, many streamlined processes that are consistently run as opposed to ad hoc.

My experience with pricing, setup costs, and licensing was positive. The team is very transparent and easy to work with.

Power Automate would have been the main alternative I considered before selecting UiPath Platform at the time. What stood out to me in my evaluation process was that the network of partners was really significant when selecting it. I worked with my previous company with UiPath Platform as well, and we always had a very good foundational relationship with the partners, which made it a very easy decision.

We couple it with other technologies, such as Alteryx, to really harness the full end-to-end automation. The advice I would give to other organizations considering UiPath Platform is to select a very good partner, and also, you would definitely want to make sure that you are building out your pipeline aggressively so that you can have targets to hit because some of the things that you plan do not come to fruition and you have to be able to pivot quickly.

On a scale from one to ten, with one being the worst and ten being the best, I would rate UiPath Platform overall as a solid eight.

My use cases for UiPath Platform involve starting with simple robots, as I saw in my company that I need to handle many paychecks. First, we scan the paycheck and the robot does the job in our system and sends emails of notifications that these paychecks are entered correctly in our system. From that, we started complex robots where some interact with two software systems: our system and another program that does the work orders, leading us to develop a robot that helps the technical team in our company by synchronizing the work orders.

What I appreciate most about UiPath Platform is the Use Application feature, which is new and helps with interacting with programs and websites more easily, a convenience we did not have in the past.

The downsides of UiPath Platform include that running an Orchestrator is a bit complicated. I implemented it but did not do it more because it requires money, and here, we do not have sufficient funds to buy some features. I would request a new feature that can interact with emails more easily in the future.

I have been using UiPath Platform in my career since 2020.

Regarding stability, I do not see lagging or crashing in UiPath Platform very often. I have seen this a couple of times, but it is not frequent.

In terms of scalability, I think UiPath Platform is good and performs adequately.

There is a website for UiPath Platform where I can ask questions about implementation, but I have not contacted the team directly.

Positive

The initial installation of UiPath Platform is easy. It took me about three, four, or five minutes to set it up for the first time; it is not complicated.

Regarding the pricing of UiPath Platform, I wish for a lower price here in North Africa. When I speak with my boss about prices, he blocks me, saying there is no way to buy and to just use the community license. While I see many features in videos and want to learn, videos do not allow for practice. It gives you two months, and although I tried to get the certification and watched some videos, I could not practice because it requires payment.

UiPath Platform requires updates, especially when there are functions that do not run, so we perform updates, particularly on the very old robots.

On a scale from one to ten, with ten being the best, I would rate UiPath Platform a nine for everything.

My main use cases for UiPath Platform are in Business Hyperautomation. We are implementers and also the customers.

Each process is different, so UiPath Platform is the enterprise-level platform which helps automate everything, from simple processes to the most complex ones. 

For my usage, I find Document Understanding, AI Fabric, Agentic AI, and Process Mining as the most useful features. I use Agentic Automation to bring automation to a more autonomous level by leveraging its ability to integrate people, robots, and AI agents to automate processes.

I use Agentic Automation for level one support, understanding all the issues raised by the client and providing responses to them, fixes to them, and prioritizing them better. 

It's very easy to build automations using UiPath Platform. This enterprise-level UiPath Platform has great maturity, has all the functionality there, and has a comprehensive library of courses, which are split into paths. 

If you are a business developer or architect, it's easy to learn and understand how to use the platform. The courses are free. They also have the Copilot, which, now with natural language, can help build automations. The solution enables users to implement end-to-end automation.

More maturity on the Agentic AI part and the Maestro would be beneficial; however, it will come with time.

I have been in IT since 2005 and in UiPath specifics since 2019.

In the last years, the latest releases have been very stable from my perspective.

We are able to automate our mundane tasks and we gain many hours back. UiPath Platform helped reduce the time invested by humans in doing business processes. This time is now involved in scaling other processes, so we scaled the operations, either internally as a direct customer or for our clients. The solution is easy to scale.

In some cases, we couldn't understand why the platform behaves in certain ways, and we had to ask for their support. We either contacted their support directly or created an item, and their support team got back to us. For us, the support was acceptable; sometimes it was challenging since we did not operate in the same time zone, which resulted in delayed responses. However, other than that, everything was fine.

I would rate the support an 8.5 out of ten.

Positive

We are also using Power Platform in parallel.

We have had internal training. We are on the Fast Track partnership with UiPath, so we learned about the platform from the beginning, and then we implemented it and were already accustomed to what's there.

The deployment process is straightforward.

If you have a great infrastructure engineer, that's enough to handle the implementation. However, it also depends on the security levels in each company. If they have access to everything, they are able to implement. If there are restrictions, it might not be allowed. Still, typically one person is enough to deploy.

If we translate those hours into costs, the tool has helped me to save costs for both me and for the customers.

I did consider the price reasonable. Nowadays, with their latest list price, I'm worried about how they are addressing the market. It seems that they are changing how they want to position themselves.

In one POC, we have used Communications Mining features, however, due to the cost, we did not consider it further to move into production. 

On a scale of one to ten, I rate UiPath Platform an eight.

I use this solution to automate processes and do screen scraping, image recognition, and other tasks.

UiPath Platform helps significantly in automating manual tasks. It reduces the workforce and the execution time required for operational tasks, so it provides good support.

The best feature about UiPath Platform is the role-based control access, which I have appreciated the most because whenever we want to implement securities and compliances, we can control the access for the solution.

AI-powered automation, combined RPA with AI, is the second best part, and the prebuilt automation concepts reduce the development time, which is the third best feature I appreciate. 

The UI is very user-friendly; if you are not a techie person, you can normally use drag-and-drop flows for a designer in UiPath Platform Studio, which is phenomenal, and when a non-technical person is going to use it, they can learn this particular process in a smooth manner.

Sometimes, regarding the limitations, heavy-level architectures and structures are needed, such as architectural setup required to boost IT support for long-scale automation. The learning curve, while low-code advanced automation is related to AI and ML, requires substantial technical knowledge. There could be some performance issues, such as automation breaking when UI elements change frequently, so these are limitations which I face, and these are the areas where UiPath Platform can improve.

The license pricing is very high, so compared to other competitors such as Automation Anywhere or Power Automate, it could be more competitive if these things were matched with the competitors.

I have been using UiPath Platform for the past three years.

The stability rates at eight out of ten. 

The scalability is impressive. Enterprise automation for small and large projects is easy, which is phenomenal.

We have 500 users using the solution.

I would rate their technical support a nine out of ten. Logistic support and integration is quite smooth; every time I required support, the support team was available and provided me with whatever assistance was required.

Positive

Blue Prism is one of the solutions that I have used, but it is less flexible for citizen users. The second solution I have used besides UiPath Platform is Microsoft Power Automate.

The deployment was easy. It doesn't require any maintenance.

It has reduced operational times and costs, particularly concerning manpower and the repetitive time needed to establish any process. It has positively impacted us and provided us with excellent solutions with phenomenal processing time. This was precisely what I needed.

It is expensive and not competitive compared to other competitor tools.

I have been using UiPath Platform for the past three years, and my experience is quite good with these process automation tools; I highly recommend this.

Users can utilize it because the UI is very simple and easy to use for non-technical persons. It helps overcome all the limitations, and the stability is very high, so it is reusable for multiple processes and purposes. I recommend all users to use it.

My overall rating for UiPath Platform is 8 out of 10.

The best features of UiPath Platform include their document extracting technique and OCR, which are highly effective, as well as their data management and implementation methods. Their exception handling capabilities are particularly strong in this regard. The valuable features of UiPath Studio that have helped in designing automation processes include document understanding to process or scan documents, recent authentic automation that's currently in high demand, and their UI apps integrated with the studio, along with their assistance to trigger the process from the client side.

UiPath Orchestrator has been essential in managing automated tasks for my organization, as it is a must-use feature. Without the orchestrator, I cannot control my project or automation. If I want to trigger the process either by time or any event, I have to use the orchestrator to check the status of the jobs running and the output. Additionally, if an exception occurs, I can only see it on the orchestrator; it is a crucial component, as without it, I cannot monitor my jobs.

The best features of UiPath Platform include their document extracting technique and OCR capabilities. UiPath Studio has been valuable in designing automation processes through its document understanding functionality, authentic automation capabilities, and UI apps integration. The orchestrator has proven essential for managing automated tasks, controlling projects, and monitoring job status and exceptions.

There needs to be more user use cases in their demo, as the current use cases are very basic. They should include moderate use cases with varying difficulty because implementing a project using only simple use cases is insufficient. They have numerous features that cannot be covered completely in their tutorial, so adding instructions and small videos about particular features or assets would enable users to understand how to use these features without requiring additional training from the academy or other portals.

I have been using the solution for three to four years.

Regarding stability, I would rate it as nine because they are updating their features very frequently, which requires us to manage with their frequent releases.

The scalability of UiPath Platform deserves a rating of nine as I haven't encountered any issues in this regard.

The technical support for UiPath Platform deserves ten out of ten. They are available within a given time, and their support is strong, with a very robust community portal from which I can get support directly.

When comparing UiPath Platform with other automation tools such as Blue Prism, Automation Anywhere, and Kofax, I find that in terms of quality and features, UiPath Platform is superior. They have numerous features, and their OCRs can process handwritten documents.

On a scale from one to ten, I rate the overall solution as nine because of its frequent modifications, and developers need to stay up to date with the release documents. What stands out about UiPath Platform is its feature set compared to other tools. I would recommend this product to other users because of its extensive features. While I'm not certain about its cost comparison to others, feature-wise, it is better than its competitors. It offers multiple capabilities that some automation tools don't currently provide, so if the product is within budget, users should opt for UiPath Platform.