I have used it mainly for document understanding and UI interactions. When invoices are being generated, my bot categorizes those invoices, extracts the information from them, updates it in the database, and stores them. 

Another use case was the validation of user identity in India. We have government identity numbers and cards in India, so my bot extracts information from those cards while onboarding people onto our HRMS platform. It extracts those details, puts them into the database, validates them, and reflects them back onto the front end.

Our team has been working primarily on AI integration and moving from RPA towards IPA. It has been helping us build a robust system where, instead of just basic logic, we started using AI implementations that can make decisions for our bots and proceed further. 

We have developed a process automation system for calculating churn risk. This system is part of our internal product. Whenever we receive support tickets from our clients, we track these tickets to analyze the sentiment behind them. Our goal is to understand what clients are trying to convey and the tone they use in their communications. We conduct sentiment analysis on these tickets to determine whether clients are having a positive or negative experience with us. Based on this analysis, we create a churn risk algorithm to assess whether a client is at risk of leaving us or if they are satisfied with our services. This entire process continuously accumulates sentiment analysis data from the client tickets. If the algorithm indicates potential churn risk, the information is passed on to our support team, allowing them to effectively communicate with and assist the client.

Orchestrator helped us streamline processes. It helps us set up different types of triggers and manage our processes much more easily while also providing source control. UiPath Platform is also super versatile. We can automate pretty much anything we want with it. There are very limited restrictions in UiPath, whereas Power Automate is primarily focused on the Microsoft environment, which restricts our ability to explore beyond that. UiPath allows us to work with various other applications quite easily and effectively.

UiPath Platform is super convenient to work with. Considering it with other automation tools, it is the easiest to work with and most versatile. You can perform all types of automation by using the UiPath Platform.

Reducing the price of the unattended licenses would be very helpful. Other than that, everything is already quite perfect. It would also be beneficial if the demos and new features they introduce were made more accessible to everyone, perhaps in an open-source format, rather than requiring registration and sign-up.

Recently, we worked with the checkout clipboard feature introduced by UiPath. This feature allows users to manually copy data from Excel and paste it onto another application, as it is directly mapped. However, I wish there were activities available in the actual UI part of Studio that we could use for integration. Currently, this feature is only available for manual usage. It would be great if they could develop additional features to enhance the process development experience.

I have been using the solution for about three years.

We have not had any issues with stability.

For scalability, it is quite capable. We developed a process where we framed it to be as scalable as possible. As we bring in new clients, it works quite easily for us to scale it. We started off with 10 but were able to add up to hundreds of different clients. It is quite scalable, and depending on the automation done by the developer, it should be very easy to accomplish.

I faced some issues when I was integrating Python with the UiPath Platform, and the support team was quite fast with their replies. I was able to solve that issue in less than a day. They came in handy when required.

Positive

It's quite straightforward. As long as we follow the basic instructions provided by UiPath, it's pretty easy to get it set up.

I had training for a couple of weeks, but even during that time, for installation, we did not have anyone explain the process. We were provided with the link and had to install the UiPath Platform tools. It was not hard for us to navigate through the site and get it set up.

Our company has automated many processes with the license we already have. We are able to get a return on our ROI. Since I am currently working at a startup, they cannot splurge money on licenses. Sometimes it is difficult for our developers to plan and coordinate flows to schedule in a way that would not interfere with other bots' execution. Other than that, it is totally fine and very convenient to work with.

One of the main advantages of the UiPath Platform is its versatility; you can perform virtually any type of automation without limitations. I find it particularly convenient for UI automation because the selectors we use for UI elements work very effectively. I haven’t encountered significant difficulties when working with UI automation in this tool.

In contrast, when I’ve tried using other tools like Power Automate or AutomationEdge, I faced challenges. These tools can make it harder to create dynamic UI interactions, especially since websites are frequently updated. As these sites change regularly, the selectors we configure may not function as consistently as before.

As developers, we strive to create dynamic selectors, but this can sometimes prevent us from delivering the most optimized and effective solutions. Overall, UiPath performs significantly better in this regard compared to tools like Power Automate and AutomationEdge.

People with basic technical knowledge and some experience watching a few YouTube videos can gain an understanding of how UiPath works and how to automate tasks easily. UiPath also has another studio called Studio X, which is a simplified version of UiPath Studio. This makes automation accessible to anyone, not just those with extensive technical skills. So, if some people aren't very technically inclined, they can use UiPath Studio X, which is more user-friendly and makes automation easier.

Since I have worked with it very consistently, it is a very easy tool to work with, and they have many options available. Recently, I heard that people are moving towards Automation Anywhere since the licensing costs are much lower than the UiPath Platform and other automation tools. The drawback I found with Automation Anywhere is that we do not have access to the premium version demo. The demo that we have access to is for the community version, and it is super restricted. Based on my knowledge, I would suggest the UiPath Platform as the best automation tool for any company to start with.

I would rate UiPath Platform a nine out of ten.

My use case for UiPath Platform includes various automations such as web automation, desktop automation, SAP integration, and ServiceNow integrations. I have been involved in multiple developments and completed multiple end-to-end automations.

UiPath Platform has increased efficiency by around 50%-70%. It has helped reduce human error by about 60%-70%, and we even have some healing agents in recent upgrades that automatically identify any changes in UI elements.

The best features of UiPath Platform include its user-friendly nature; since this is a low-code and no-code platform, it is very accessible. Someone with technical knowledge of RPA can simply try downloading some community versions of UiPath and get started. It is very easy and friendly to access, and if you have any questions, the UiPath community and academy-level training are extremely useful for those who are initially unaware of the platform.

UiPath Platform has helped users who have limited programming knowledge, as those who are aware of basic coding can utilize features such as Autopilot, which corrects mistakes. If there is something wrong, it will guide them back on the right track. Users with basic knowledge can try learning through academy-level courses, and many community platforms such as YouTube serve as helpful resources for sharing questions and resolutions.

There are areas within UiPath Platform that could improve. While the interface is user-friendly and features are advanced, further simplification could enhance usability. One improvement could be addressing compatibility issues. Sometimes, when upgrading, users need to downgrade due to version compatibility problems.

I believe they should reduce the certification costs or offer better deals, especially around December or January when people may be interested in discounts. 

I have been using UiPath Platform for three and a half years.

I have not experienced any downtime so far. I would rate stability as a perfect ten out of ten. We receive notifications for any potential downtime, so we are prepared for any future occurrences.

The scalability of UiPath Platform is impressive and fits our capacity requirements. Our clients are primarily large enterprises.

Currently, more than 1,000 users in my organization utilize UiPath Platform, and I observe many migrations from other platforms to UiPath due to its accuracy and up-to-date versions.

I would rate the technical support for UiPath Platform a ten out of ten. The support channels are effective, and tickets receive prompt responses.

Positive

When comparing UiPath Platform with other solutions I have tried, such as Automation Anywhere and Blue Prism, I appreciate the built-in REFrameworks. Understanding the REFramework allows me to build automations effectively, whereas other platforms lack such built-in frameworks and may lead to mistakes during automations.

I find UiPath Platform to be a bit expensive compared to other platforms, including certifications. Some organizations provide vouchers for free certification, but individuals need to invest their time and money for certifications, making it a bit costly.

It has a high cost, for instance, $150 for basic certification and $300 for professional certification plus GST, while unattended machines cost over $10,000. It is indeed expensive, but I still choose UiPath as the best option overall.

We use both the attended and unattended automation options available in UiPath Platform; during the development phase, everyone does attended automations, such as in debug mode or for testing purposes. When we transition from the development phase to UAT or system integration testing, we use the unattended mode.

The impact of UiPath Platform's analytics on our decision-making processes is significant; it is based on the processing and automation tasks. For example, for web automation, users need to log in, format data, and download files. Using community versions, you can conduct trial runs to see its effectiveness, and based on demo sample workflows, you can take the next steps. I feel UiPath Platform is the best, as I have experience with multiple platforms.

The maintenance requires some effort; typically, a developer focuses on code development, while support teams address issues post-deployment due to UI element changes or interruptions. I'd say if we have five developers, one support person is sufficient, and for maintenance of five to six unattended machines, two people can effectively manage the workload.

Overall, I would rate UiPath Platform a nine out of ten.

I have not yet utilized the AI integration features of UiPath Platform as I am still exploring AI as a whole. I mainly make use of its unattended automation options, while attended automation usage is very minimal.

It has helped significantly in meeting our diverse business needs despite our complex organizational structure.

The code-free automation engine of UiPath Platform has helped users in our organization. The specific benefits I have observed are quick turnaround in developing scripts, integration with various systems, and successful PDF reading capabilities. The success rate is good, and based on that, we were able to deploy the bots quickly.

It has helped significantly in meeting our diverse business needs despite our complex organizational structure.

The main area where UiPath Platform can be improved is the cost; everything else is good.

We have been using UiPath Platform for four to five years.

I would rate the technical support by UiPath Platform as good, giving it a nine out of ten.

We have seen return on investment with improvements.

Based on my experience, I would recommend UiPath Platform to others, although we have evaluated other products which are more affordable. Since UiPath Platform is very expensive, we are exploring other products such as Kofax with their Tungsten Automation and RPA tools. I can also explore alternatives using APIs, mainly due to UiPath Platform's high cost.

I have been generally satisfied with UiPath Platform. Regarding the impact of UiPath Platform's analytics capabilities on our organization's decision-making processes, we are implementing only RPA based on particular process documents, not analytics. We achieved good efficiency gains using UiPath Platform, particularly in terms of improved turnaround time, though specific metrics cannot be revealed.

I would rate the product overall as nine out of ten, with the main drawback being its high cost compared to other products.

We use UiPath Platform for automation. We implemented automation across departments with this solution. We use robots to automate a process. 

We handle both attended and unattended automation with UiPath Platform. We do not use any AI integration features in UiPath Platform.

UiPath Platform is easy to use, and the user interaction is good.

UiPath Platform allows for code-free use, but I mostly write code.

The support process of UiPath Platform can be improved. When we get stuck somewhere and need help from UiPath people, it takes considerable time to receive assistance.

I have worked with UiPath Platform for around two years.

I have not experienced any stability issues with UiPath Platform.

The scalability of UiPath Platform is good. We deployed the automation in departments, which helped us save resources, money, and improve quality.

The support needs improvement. 

I also worked with Blue Prism. When comparing UiPath Platform to Blue Prism, the main difference is the user-friendly aspect. UiPath Platform is easier to use.

UiPath Platform helps save time, increase performance, and decrease human errors. While quality is not always accurate, time and money savings are significant.

UiPath Platform is a cost-effective tool.

In terms of the learning curve, it was initially difficult but became manageable once we learned the tool and started working with it. It takes some time and effort in the beginning, and then you get the results. It saves a lot of time and also reduces costs.

I would rate UiPath Platform an eight out of ten.

My main use case for UiPath Platform is to build automations on that, mostly to solve our automation use cases.

I have found many features in UiPath Platform valuable, particularly for financial use with its built-in OCR capabilities for document scanning. We have built automation for automatic bill validation using this feature. Document verification features are particularly valuable.

We have implemented AI integration features of UiPath Platform. We have also utilized the analytics component for tasks such as scraping data for product prices and job postings. Based on the fetched data, we have built automation with AI components.

The code-free automation engine of UiPath Platform saves considerable time by eliminating human intervention. All validations and data fetching are handled by UiPath Platform, removing the need for manual automation. The analytics capabilities of UiPath Platform assist in decision-making processes, especially when comparing product pricing from multiple vendors to determine competitive market rates.

In my opinion, while using UiPath Platform for quite a long time now, I don't see many issues, but for a newcomer, the learning curve is somewhat tricky. The documentation exists, but it would be beneficial to have more video resources covering the new UI and AI features for newcomers who are starting with this platform.

I have been working with UiPath Platform for more than three years.

I would rate the stability of UiPath Platform around eight. It is mostly available, but I have encountered errors once or twice in my career. We have reported these to the team, and they provided solutions. When there is downtime, they inform us about the expected resolution time.

For the scalability of UiPath Platform, we initially served a very small scale, but now we have scaled significantly. For our use case, I believe it's scalable, though I'm not certain about its performance in larger enterprises.

I would rate the technical support from UiPath Platform at ten. Whenever we require support, UiPath team provides direct access to a TAM through Slack. We can directly contact the TAM of UiPath, and they work to identify and resolve issues as quickly as possible. The support integration is excellent.

I would rate UiPath Platform's pricing at four. For us, hiring engineers would cost more, and there would be possibilities of human errors. UiPath Platform helps us reduce these issues, which justifies the pricing.

I am working with the code-free automation engine of UiPath Platform. We have implemented a hybrid model for deployment, with some parts on-premises and most in the cloud. We work with a hybrid cloud architecture using AWS, OCI, GCP, and Azure, though I'm not certain which specific cloud handles particular deployments as this is managed by our DevOps or security team.

Overall, I would give UiPath Platform a final mark of nine points.

We use UiPath Platform for automation to reduce manual effort in repetitive tasks.

The UiPath Platform has helped reduce manual effort by almost 70%, as there is no manual intervention needed. We use it for both technical and non-technical teams, including the HR team and Learning and Development team. The HR team sends offer letters to new candidates by filling an Excel sheet with the candidate's name, role, probation time, and package, and the UiPath Platform script takes this Excel input to create and send the offer letter to the candidate's email automatically, eliminating the need for HR intervention.

The best features I appreciate about UiPath Platform are its drag and drop activities and the ability to automate and schedule daily tasks with triggers, which eliminates the need for manual effort. For example, the storage team used to log into a device and take the capacity data to send to clients, but we have automated this process using UiPath Platform, scheduling it with Orchestrator, so logging into the device is no longer necessary, and the mail is sent to clients automatically.

I find that the UiPath Platform's selectors sometimes break if the UI changes, which can be a little frustrating. I wish that the selectors would automatically adjust to changes in the UI, as that would be very helpful. Also, I would want the Orchestrator to have a more user-friendly UI to make it easier to find options for scheduling and tracking logs.

I have been using UiPath Platform for the past eight months.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

Approximately five members in our team are familiar with using the UiPath Platform.

I would rate the technical support of UiPath Platform a nine out of ten.

Positive

I only have experience with Automation Anywhere. Compared to Automation Anywhere, the UI of UiPath Platform is different but easier to navigate. I find the drag and drop activities in UiPath Platform to be user-friendly, allowing for the selection of modern activities for advanced automation, while classic activities also suffice for other tasks.

The pricing for the UiPath Platform is reasonable if the company pays for it. There is a community edition available for individuals to learn up to a certain level, but for monitoring and tracking logs, we need the Advanced edition, which is not pricey. If the company covers it, the cost is fine; however, if someone wants to pay for it personally, it can be quite high.

We are considering implementing the AI integration feature in UiPath Platform, but we need more expertise on it. In UiPath Platform, if you have any Python code or API, you need technical expertise on Python scripting to integrate it. Whenever you want to integrate any language with the UiPath Platform, some level of expertise is required.

We deploy the automation using Orchestrator, with UiPath Studio being used for creating workflows. The different editions include Studio for designing automation workflows, Robot for executing processes built in Studio, and Orchestrator for managing and monitoring robots. It takes just one day to deploy automation into the on-premises version of the UiPath Platform. After deployment, we can check the logs the next day to ensure everything is running smoothly.

The solution does not require much maintenance, as any packages automatically update their version, eliminating the need for us to manually update them.

I would definitely recommend UiPath Platform to others because it significantly reduces manual effort. The use of triggers in Orchestrator automates much of the process, and it also provides logs for easy tracking. 

My overall rating for UiPath Platform is nine out of ten.

I started with UiPath Platform for evaluation purposes and found it to be effective. We are now using it for processes and Intelligent Document Processing (IDP). These are the two main use cases that I have implemented using UiPath Platform. There are several different scenarios we can implement, and I have used it for both RPA and IDP.

I have used both attended and unattended automation options. The majority of my processes are unattended, but I have developed attended processes as well.

UiPath Platform is a low code solution. It offers a wide variety of activities and integrations with multiple applications, including CRM tools. At the same time, it provides us the flexibility to write our own custom code using features like Invoke Code or languages such as VBA and Python. This means we have the freedom to create our own code while also benefiting from a low code platform that allows us to build solutions based on existing activities.

One of the great things about UiPath Platform is its rapid evolution. This keeps people interested, especially when news breaks that new features are rolling out. Organizations become curious about potential use cases and how they can implement these updates. It’s impressive that they invest so much in improvement because it helps us enhance our offerings to business teams. With a single tool that encompasses a variety of functionalities, we can seamlessly integrate and address multiple problems simultaneously.

UiPath Platform is evolving and continuously adding new features. When I started, UiPath Platform was straightforward and easy to learn, even easy to implement because every function or predefined action, called an activity, was self-cleared and self-explanatory regarding its function, input, output format, and capabilities. They are currently implementing AI in every single product of theirs.

It is currently becoming somewhat complicated because AI is good, but too much of everything might spoil the dish. They are trying to evolve or include AI features everywhere, which could be challenging because I am not able to find proper use cases for each product having AI. Until we have specific use cases, we would not be able to use it effectively, and this also complicates the development and environment. This is one concern I have currently, though they might have other perspectives while developing this. My personal view is that involving AI in every product might be premature until we find actual use cases.

The AI integration is promising. We can utilize AI across various applications. We have autopilot functions, auto-healing capabilities, and now they’ve introduced IXP, which stands for Intelligent Access and Processing using AI. Additionally, we have communication mining for large language models (LLMs), which is a significant advancement. While it's good that we are leveraging AI to tackle problems, I do have concerns about relying too heavily on AI without fully understanding its actual usage. There’s a trend to incorporate AI into everything, even basic RPA tasks. That’s something to keep in mind.

My primary concern is related to the lack of clear use cases for AI technologies. I am a fan of AI and actively use it, but without proper use cases, its applications can seem unproductive. As we introduce these tools, their complexity tends to increase, and without defined scenarios for implementation, it becomes challenging to adapt to the technology effectively. Currently, new features are being rolled out, but we lack comprehensive insights into how to set them up and utilize them effectively. It would be helpful to understand the specific scenarios where we can apply these tools. If I had access to relevant use cases, I would be able to leverage AL tools more effectively. When new products are offered, it's essential that the providers also include use cases, training, and documentation to fill this information gap.

I have been using UiPath Platform for around seven to eight years.

The downtime for UiPath Platform is very minimal. I would rate it a nine out of ten.

For bugs, I would give a rating of around eight and a half. While they may not have many bugs, there could be better documentation. They offer a wide range of features, so having proper documentation and clear configurations is very important. 

Scalability is good for UiPath Platform. I would rate it a nine out of ten.

My organization works only on RPA solutions, so about 80% to 90% people are working with UiPath Platform. The client we are working with has a very small team of two to three developers.

Initially, their support was great, but now, since they are catering to a larger number of customers, I learned that they have different support plans. This means that support can be provided via email or phone, depending on the support plan you purchase from them. For resolving any issues, I believe it would be more effective to discuss matters over a call rather than through emails.

I am uncertain if they are fully aware of how this shift has affected their support quality. In the past, it seemed there were no different support plans, but now there are. I'm not sure about the cost differences either, but I would prefer comprehensive support for those who are paying for it.

There are instances where I encounter configuration issues that aren't well documented or where I face understanding gaps. Coming from a technical background, I often find that certain configurations need to be handled by the infrastructure team. In those situations, getting assistance from the support team would be much easier if we could arrange a call rather than relying on email exchanges.

Positive

With cloud infrastructure, they manage the entire application environment themselves. In contrast, on-premises setups are more complex, as we need to deploy multiple applications that require integration. This approach also comes with certain limitations, particularly regarding the use of large language models (LLMs) and AI technologies. Therefore, deploying solutions on the cloud is generally easier compared to managing them on-premises, which can be a bit more challenging.

I have been using their cloud solution for the last four to five years, but the Orchestrator is on-premises.

In terms of maintenance, an RPA solution requires ongoing maintenance, especially when applications are updated, formatting changes, or processes are modified. Various factors can necessitate upgrading or maintaining RPA systems. However, if there are no external impacts on the process, inputs, or outputs, the system can run smoothly for an extended period—possibly for a year or more—without issues or significant maintenance. Dependent applications, such as third-party applications, which are outside the control of RPA, can impact the process. Changes or updates to these external applications can indeed impact the overall process.

I'm not heavily involved in pricing, but I know that license prices are continuously increasing. The cost often depends on the organization and the number of licenses purchased, with larger purchases generally resulting in lower costs. This can lead to savings on extra expenses, especially since providers are now offering solutions as a service. For smaller organizations that may not have the infrastructure to support complex setups, using tools directly on UiPath Cloud can be a viable option. This strategic approach seems to be well thought out by the providers.

My experience with various tools leads me to believe that UiPath is significantly ahead of its competitors. They invest a lot of resources into continuously evolving and upgrading their products, especially with the incorporation of AI technology, which is a hot topic right now.

However, it's important to note that your choice of tools depends on your specific needs. For basic Robotic Process Automation (RPA), there are multiple vendors available that may offer more affordable options, including some open-source tools in the market.

When it comes to Intelligent Document Processing (IDP), there are also numerous vendors to consider. Ultimately, what matters most is your priorities and requirements. UiPath stands out in the market due to its comprehensive suite of solutions, which includes RPA, testing tools, IDP tools, Intelligent Process Automation (IPA), process mining tools, and communication mining tools. This wide range of offerings can greatly aid organizations in their digital transformation journeys. Therefore, UiPath is a leading choice for RPA products.

UiPath Insights is a valuable feature. Recently, they introduced UiPath Maestro, which I believe is focused on BPMN processes. For analytics, there are tools for communication mining and process mining. However, I haven't worked with any specific analytics tools yet. While UiPath does provide various insights, I wouldn't say there’s a dedicated analytics tool that I've used.

I would recommend it depending on the use case. If you are looking for an enterprise-level or full end-to-end solution for your automation journey, you should consider UiPath Platform. However, if you only need individual functionality like Robotic Process Automation (RPA), you can choose any other RPA vendor. If you have a significant pipeline of tasks to automate or a variety of processes that require automation, UiPath Platform is an excellent option. It provides robust integration capabilities and can handle multiple use cases. Conversely, if the focus is on a specific problem and there are budget constraints, opting for another vendor might be more suitable.

I would rate UiPath Platform an eight out of ten.

In eight years, I have done many different things with the UiPath Platform. I work as a software developer with the UiPath Platform in the insurance industry.

The UiPath Platform has helped meet diverse business needs. It helps in every way possible. Whatever use case I receive, I have always been able to perform with the UiPath Platform.

The best feature of UiPath Platform is that it is platform agnostic; it's an environment where you do not need to be dependent on any platform. The analytics dashboard enables us to showcase what has been done and what has not been done with the UiPath Platform.

There are a few areas in the UiPath Platform that could be improved. The OCR technology needs improvement, particularly for reading invoices, especially scanned invoices.

I have eight years of experience with the UiPath Platform.

The UiPath Platform is stable, which contributes to their continued success.

The UiPath Platform is definitely scalable, which contributes to their continued success.

The customer service and technical support for UiPath Platform are good. They are very quick to respond, and they have a strong support community.

Negative

The initial setup for UiPath Platform was pretty easy, though it depends on the organization.

The setup process depends on your network configuration and how you need to set up the Orchestrator, whether in the cloud or not. For a smaller organization, it could be quick, while for a larger scale organization, it might take longer. Security issues must also be considered. Implementation can take anywhere from a day for a single user to months for setting up a COE.

We have a team of 20 plus people involved with the deployment of UiPath Platform. The team is servicing an enterprise-level organization.

The UiPath Platform definitely helps improve efficiency. It helps save money, reduce time, and reduce errors, though this varies from process to process. These benefits cannot always be quantified as they differ across various processes from small to large. Sometimes the gains are non-materialistic, making them difficult to quantify.

Licensing for UiPath Platform is overly costly, particularly for an unattended bot. They should reduce the pricing to compete with Microsoft Power Automate.

Microsoft provides many different features, which is where UiPath Platform needs to focus its competition. The UiPath Platform has more years of experience and is more robust, working seamlessly with various applications. Power Automate currently has many issues to address, though they perform better in Microsoft environments.

I would rate UiPath Platform nine out of ten overall.

At the moment, we are using UiPath Platform to automate manual processes inside finance. I work in the finance domain. We identify mundane, redundant, operational processes, which could be report automations, in general, some small end-to-end process automations. We generally do not have any developers inside the company, but we recruited an external consultancy that does UiPath automation. Generally, we act as a solution architect and a business analyst and a project manager, and they are the ones who are the developers.

We use the UiPath Platform to automate processes that deal with a good cause that our company is involved in. We are still doing it very slowly with a very small budget. But we are gradually scaling up year upon year.

It technically started off as a use surplus budget initiative where we had some additional budget, and we wanted to do some process optimizations. Now the overall company is going through some operational improvements and digital transformation initiatives. As a part of that lean transformation, we are currently doing such optimizations across all domains. In our domain in finance, we have chosen UiPath Platform as a way of automating and improving because usually we have a lot of tech teams, but it is very difficult to find a roadmap for automating such smaller processes. Having a tool makes it easier to do it either via regular developers or citizen developer initiatives.

UiPath Platform enables us to implement end-to-end automation.

It is very important from a process point of view because we usually have some shortage in resources and if we do half of the process instead of an end-to-end process, then there needs to be a process owner who needs to be responsible for it, which we do not want to maintain. We want to eliminate the need for those resources and have the process end-to-end be done by bots. It is fairly important for us.

The user community for the UiPath Platform is probably one of the most active and very helpful. Every time I have some blockers or some questions, I usually just log into the user community and post a question. More often than not, I get an answer. If one of my developers encounters such scenarios, I would say it is a great user community.

We use the vendor's UiPath Academy courses. I go through the academy courses a lot because I am not from that background or fully familiar with it. We have an external consultancy that helps us. They are very aware of the UiPath Platform and the features and everything and they stay up to date, but for me to stay up to date with the features or the capabilities of the tools and what else to learn, I generally use the academy courses a lot and they are really helpful.

I am a fan of UiPath Platform, so I would not have a lot of complaints about it. I attend a lot of the UiPath seminars and conventions as well. I am yet to explore the AI functionalities of the UiPath Platform. I am really looking forward to doing that. At the moment, we are also looking for some chatbots and such functionalities, especially for our internal documentation, internal Confluence, and all those things.

We are also looking to see more OCR-related features with the UiPath Platform. We have several invoices related to jobs in finance, especially with accounts payable, receivable, etc. Scanning the invoices, being able to interpret the data with the highest possible accuracy, and standardizing those formats is a whole other project which we are looking to do in the upcoming months. That is going to be an interesting project with the UiPath Platform.

It has been two years now since I have been using the UiPath Platform.

Two years ago, when we were onboarding this, I did a comprehensive survey and researched UiPath Platform versus Automation Anywhere versus Blue Prism. We had conversations with all three suppliers where we invited our Vice President of our domain and our Head of Department, myself, and we had meetings with all three of them where they presented about their product, their pricing, all the other things, the general functionalities, their clients, etc. 

The thing that sold us most on UiPath Platform was probably their client stories, the other users who had adopted UiPath, and how easy it was to deploy automations and how quick it was. 

We knew from the product point of view that Blue Prism was more sturdy in terms of automations, and Automation Anywhere was more bug-free. The license was a little bit cheaper than UiPath Platform for Automation Anywhere. We were sold primarily with UiPath Platform because of the other client stories and we found some similarities between our product and the client's product. We found a lot of similarities in the way the operations were running between our company and their companies. We thought it could be a good learning or it could be an easy transition to onboard this kind of a tool into our company after it had already had some success in their companies.

We do save with the UiPath Platform. We are still in the process of getting back the ROI of what we invested in developing. I would still say that in a matter of two to three years, or even less than that, probably, we would be there. We have seen positive results, and that is the reason we are also interested in scaling it up year upon year.

We are using the UiPath Platform for our own organization at the moment, and it does save a lot of time. A significant amount of money goes into the development process as well because we are partnering with an external consultancy, and they charge per hour to develop. Some amount of money or budget goes into the development process. For us, ROI calculations are based on the savings that the automation provides and how long it takes for us to, after still paying the license, maintain the automation, and how much time it takes for us to get back the budget which we put into the development effort. Once all that is done, it goes into further savings. Some of the processes have already started yielding the savings, but some of them are yet to yield the benefits, and that probably will be done in the next 6 to 12 months or even in the future with the UiPath Platform.

At the moment, the licensing cost of the UiPath Platform is still acceptable in terms of it does not feel too much. We are able to get the ROI because the development effort is also less. The license cost is probably a bit higher, but the amount of time that goes into development is also less. When we go into the development of an automation with the UiPath Platform, all we care about is deploying it as soon as possible because we also want to give the client, our stakeholders, some quick wins, especially given that the project is in the beginner phase. Quick wins go a long way to getting some people behind us in growing the project, growing the initiative. 

From a licensing cost point of view, it is manageable. As we grow more and more, and we need to buy more licenses, I think the cost might grow in a very high pace. We need to look for efficient utilization of each bot's timing, because the bots can work 24/7. It is about optimizing the utilization of each bot. That is going to be a very useful conversation. My overall thoughts regarding the licensing cost of UiPath Platform is that it is a bit more expensive solution compared to others.

On a scale of 1 to 10, maybe 7 to 8 is my assessment of the ease of building automations using the UiPath Platform.

We maintain the UiPath Platform in the cloud. We are a cloud-based company. We prefer doing everything cloud instead of on-premises.

We have Microsoft Azure as our cloud provider for the UiPath Platform.

It is private when it comes to the type of cloud for the UiPath Platform.

Until now, we have not used the solution's AI functionality in our automation program with the UiPath Platform, but now we are thinking of exploring the AI capabilities as well.

That is one of the reasons we chose the UiPath Platform, because certain processes that were there at the company have been very manual and time-consuming and even error-prone. We wanted to reduce the errors, mainly because in finance, there is so much compliance. In order to do all that, improving the compliance also saves us a lot of additional costs sometimes, because in finance ,there are penalties for breaching compliance. Helping doing these automations with the UiPath Platform also improves the compliance, it helps improve the speed of completing the process. Those are obvious advantages of an automation tool. It does help speed up the digital transformation initiative for us.

That is why we went with the objective of end-to-end process automation with the UiPath Platform because previously we had certain departments where there were employees who were switching quite a lot, leaving the company or so and the onboarding process was not very comprehensive, or it was done in a very urgent manner. In such cases, some processes fall through the roof, and no one is maintaining them correctly. We wanted to get rid of the resources in such departments, especially and completely end-to-end automate it using bots with the UiPath Platform. When we do that, we have successfully been able to deploy two or three such processes where we now do not need a human in the loop at all. That means also that the process gets done in an automated way without any errors. We also have some report automations which we did with UiPath Platform, and they get done now in one-hundredth of the time that it used to be done before and without any errors. There are certain cases where there would be errors, but we have to code accordingly for edge case scenarios, outliers. For such outliers, we needed to code them into the automation, but at least we are able to handle the errors, which is a good thing.

The projects are still in a very initial phase. It has been two years, but we are still working with the same number of licenses and bots that we bought two years ago. We are doing a very few number of automations at the moment. We are looking to ramp it up in 2026 at least. At the moment, it is quite spread out, and the whole process of getting stakeholders to buy in, spreading the awareness about automation and UiPath Platform. It is still in a very early stage, which is why exactly how much employee effort is being saved is still a far-fetched idea at the moment.

I would give the UiPath Platform an 8 at the moment as an overall rating.

My use case involves using the UiPath Studio and the Orchestrator the most, but I also use the document understanding from UiPath Platform, as well as the UiPath AI Center and UiPath Insight.

The best features of UiPath Platform include the UiPath Studio itself, which is the most used tool from UiPath Platform. It also has other features that make a lot of sense, such as the UiPath Orchestrator and the new feature, the UiPath Agent Builder, which was released two months ago. I believe that's the future of automation, and UiPath Platform encourages users to learn and build new AI agents from these tools. The deployment is easy; it can be implemented in new ways within a week.

In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents; however, other areas of UiPath Platform have perfect solutions.

I have been using the UiPath Platform for four years.

I would rate the stability of UiPath Platform as a nine because it's an excellent product and a very good tool to work with, despite the need for some improvements in certain features.

I would assess the scalability as very high, giving it a nine on a scale from one to ten.

The technical support, especially when contracted on a large scale with a technical account manager, would rate as a nine or ten, and even without large-scale contracts, support remains around eight and a half to nine.

Positive

I believe the development of a project can save about twenty to fifty percent of the normal time needed, which is usually around one month to one and a half months.

Approximately, we have forty developers using the UiPath Platform.

I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly. The pricing remains the weakest aspect, as it is the highest in the market. Although the offerings may justify the cost, the pricing is still very high. I would rate the solution overall as a nine.