We're focusing heavily on document understanding processes. We use it to extract invoices, data tables from PDFs, budget, and PITBULL automation that's heavily focused on UI navigation and PDF manipulation. That's our main focus at the moment.

We've had a few calls with UiPath where they've shown demos on how they use the AI Center, but we've yet to find something that we can look in and see because we are a financial institution. We want to trust AI. We need to build our confidence in that before we actually implement it. It's at an experimental stage for us.

It started off as optimizing redundant processes to make sure that we enhance department abilities. We moved into the research sphere last year, where we focused on taking large datasets and throwing them up into data tables, and getting that data from PDFs or web pages. We started using data extraction and table extraction, and that's what drove our projects from that point. 

Document Understanding is a key feature for us. We find that really useful because the OCR technology, the RedJack extraction that it uses, is easy to implement with a very level structure involved, even for unstructured PDFs and structured PDFs. 

We mainly use Studio and Action Center. 

In some cases, we use Task Capture to build outflows.

We started off as pure RPA, focusing on building out a citizen developer program with low code person-by-person automation that users can trigger by themselves. That then evolved into unattended automation. We started looking into document understanding processes and trying to get involved with the AI Center as well. 

From the start of the citizen developer program, it went really successfully. We moved into the unattended sphere, and we're looking into big data.

The document understanding has room for improvement. The handwritten documents need to be optimized further on the OCR extraction, making sure that we extract accuracy above 80% because we do see a lot of failure rates when it comes to handwritten documents. There's a lot of room for improvement there.

UiPath has referred to the fact that they are still building upon OCR and document understanding. But with the use of Generative AI, we're hoping to see improvements. We're hoping that might be something that we start later on. 

I have been using UiPath for four years. 

The stability of UiPath really depends on who builds the automation. 

However, the latest version releases, such as 2023.4.4, have been known to contain bugs. For example, we recently upgraded to 2023.4.4 and faced a lot of studio bugs, which forced us to downgrade to 2023.4.2. 

The upgrades on other orchestrators were fine, but there was a bit of a change to the UI that took some time to get used to.

Upon their version releases, there should be a bit more due diligence before they are pushed to customers because almost every time we're given the opportunity to upgrade, there are issues where we have to scale back, wait a while, and then upgrade again.

Scalability depends on the team. It depends on your vision, but UiPath definitely opened the doors for making sure that the framework is in place and that they are aligned with our vision so that they can help us in terms of scaling the automation to the degree that we want. 

When we are looking to scale up the automation that we have, the customer support guys are very much on hand to give us the technical support that we require. UiPath's scalability is pretty enhanced. 

When you buy the enterprise licenses at the tier that we're on, you're provided a technical or client manager, and we find that we can easily contact them. 

We have a weekly call with our team, and any support question is rerouted through them because their portal can be a bit slow at times. 

UiPath's endorsement of the community has helped drive the success of UiPath because no other RPA vendor really has the community of support that UiPath has. That's a big one for us.

UiPath does have a good community, but the support portal is probably something that they need to work on. 

Neutral

We use Power Automate as well. It is something that we try to marry with UiPath, especially when it comes to office app integration and things like that. Power Automate is simpler to use. 

We previously had some free Prism automation, and then we decided to switch over to UiPath simply due to the fact that the cost savings were a lot better.

Orchestrator was a selling point for us because our control room is something that we would be very interested in in terms of monitoring insights and transactional items. That's why we switched over to UiPath.

We've tried to take both tools and get the best out of both worlds. Anything that any of our automated processes involve Microsoft Teams, SharePoint, Outlook, or anything like that, we tend to use Power Automate simply because of the ease of use. 

We're using the local installation. Everything is localized to our premises. We have a lot of strict protocols, being a financial institution, so, we don't really want to open ourselves up to any sort of cloud orchestration.  

We tried to utilize Automation Hub to predict our ROI. The reason that we're using automation is to assist teams rather than just kick the task away from them. It's just very robust. 

We haven't seen any major cost savings, but we're an early team at Cowen. Maybe later on down the line, we'll get some solid figures.  

The pricing is a bit convoluted. We have an overallocation of licenses at the moment. Citizen developer licenses are something that we probably need to refine. 

They probably oversell it a bit to the point where we would propose that we may use x amount of licenses but in reality, we're probably only using a fraction of that.

There's room for improvement in how they sell their product.

I would rate the solution a ten out of ten. Out of all the RPA vendors that I've had access to, UiPath is the easiest to use. It's the most in-depth when it comes to being able to have automation and it works in the way that you want it to work. Other vendors like Automation Anywhere, Blue Prism, or Power Automate have rigid models. Some of them are web-based, which we don't really like because we're a financial institution, so we like local installations. UiPath tops them all.  

For anyone looking to enter the world of automation, UiPath should be the first point to call. They have a much better idea of how to generate a productive automation team for companies. 

At Aeyon, we use UiPath to develop custom solutions for our clients that drive innovation and digital transformation within the public sector. We work closely with the US Marine Corps, Army, Navy, Coast Guard, NASA and several other Federal agencies. We have built 50+ automations for a wide range of use cases, but the ones we see most often include financial reconciliation, data extraction using AI/ML Models, data entry, data manipulation/consolidation, downloading/moving files in bulk, data validation, and interacting with various web applications.

The business objective that our organization is trying to achieve with its AI-powered automation initiative is to greatly reduce the time spent on repetitive/clerical tasks and allow the employees more time to focus on the important tasks that grow their business such as collaboration and innovation. Aeyon successfully helps our client achieve this objective by using UiPath to develop solutions that increase efficiency, reduce operating costs, and drive ROI.

Our AI-powered automation initiative has fundamentally changed what our organization is able to achieve. It has made a huge impact on the way we process documents for not only ourselves but our clients as well. It saved a lot of time and money.

We use AI Center for data extraction on structured and unstructured document types. The pre-built models are very versatile and efficient, and the ability to train custom models makes it a great solution for almost any use case. I feel that AI Center and UiPath Document Understanding were pretty easy to learn. It only took me about a week to learn. There are tons of helpful tutorials and other resources online. I like how it has the prebuilt models as well as the option to be able to go and train your own data, so I would give it a ten out of ten.

It has definitely increased the accuracy of our operations. It has reduced the risk of clerical errors. Document processing has allowed us to be able to compare data for that extra layer of making sure that everything is extracted correctly.

It has freed up a lot of time because instead of having to manually go through and find ways to track data or manually look at it, we are able to use different AI technologies to fit pretty much any use case. For most of our clients, it saves them an average of about 100 hours annually on the smaller processes, and then we have some larger ones where they are even saving about 15,000 hours annually, which is a lot of extra free time for them to focus on collaboration and those kinds of things.

A lot of the prebuilt models that are on an AI Center are valuable. Being able to go in there and train your data, give sample data, label the fields, and different OCR methods are also valuable.

The improvement is not necessarily in the product itself. The main difficulty we have usually has to do with pricing and identifying the best solution for each specific use case on a long-term scale. If there was an easier way to track the AI unit usage and determine which pricing plan would best fit the need for each use case, then that would be extremely valuable.

UiPath is very stable. I have not had any issues in terms of that. The only issue we used to have was if a website were to change or an application were to change, but we have found ways to work around that and deal with those types of situations.

I have been using UiPath for about four years.

Overall, it is very stable. There is low technical debt and monitoring. After a process has been deployed, for the most part, it is stable after testing and everything.

It is very scalable. I have had no issues in that department, and I know that they continue to make it more and more scalable, which is awesome to see with each new release.

Their support is great. There are so many resources available online. There is UiPath Academy, and there is the ability to chat with them 24/7. I have never had an issue getting in touch with their representative quickly when I needed help with something. I would rate them a ten out of ten.

Positive

I started off using UiPath, and then I got a job a few years back where I used a software called Kofax. I was able to see a lot of similarities, but I still felt that it was very limited in its ability to integrate with third-party software. I remember several use cases where I thought that if this was UiPath, I would know how to do it. I noticed a lot of limitations with Kofax. It was a bit of a learning curve going from UiPath to Kofax, and then I realized that there were a lot of things that Kofax was not able to integrate with in terms of third-party software. Based on my experience with Kofax, I definitely feel that UiPath is superior.

I have used Microsoft Power Automate for a few processes. We use that for some of our smaller projects. We just started looking into that as an option as well for certain use cases. It is important to us that UiPath has orchestration whereas Microsoft Power Automate does not because orchestration gives you a way to run processes in the background rather than on your local machine. You can also do event triggering and time schedules. UiPath definitely gives a lot more options and freedom to be able to do things without having to manually run the process.

I was involved in its initial setup. I pretty much came in when it was coming from the ground up. I have helped install it. I have helped customers set their licensing plans and install everything on their local machines so that they can run the automation and get set up with orchestration and all that.

Its initial setup was pretty straightforward. You need to have UiPath Studio installed. They now offer automation. They have UiPath Cloud. You just sign into that, and you have access to Orchestrator and all of those services just right off the web. It is pretty easy to set up.

Our implementation strategy includes getting on a Teams call with the client so that we are able to look at their screen and walk them step by step through various aspects, such as:

• Where to save specific folders?
• How to get signed in to the appropriate account?
• How to access Orchestrator and the logs in there to see if there are any issues with the process?
• How to monitor it?

We look at their screen and walk them through various things. We keep that communication line open if they ever have issues or questions in the future.

We did not take any external help. Our company did it through our own team members.

We try to calculate ROI for all of our clients for projects that we deploy. We usually calculate it in terms of total cost savings annually and also in terms of how many hours of labor are being saved annually. It is cool to see those numbers continuing to grow.

The licensing is very affordable, especially when you compare its benefits. However, I know that AI units are purchased separately and can be costly depending on the specific use case. We are still trying to figure out how to track our usage and which tier or plan to go with, but overall, it is affordable in comparison to other options.

I evaluated Automation Anywhere as well as Blue Prism. At my last company, we were trying to figure out between those two and UiPath. After comparing everything on a wider scale, we realized that UiPath was going to be the better solution for us.

I would rate UiPath a ten out of ten.

We use UiPath for invoice processing and PDF extraction.

Building automation using UiPath is extremely easy. Everything required is available online.

UiPath enables us to implement end-to-end automation, which is the most important aspect for us.

The UiPath User Community is strong.

UiPath has helped us to minimize our on-premises footprint. We are using an on-premises orchestrator and working in the financial services industry, where we have to process 30,000 invoices per day. This would normally require a lot of manpower, but with UiPath, we are able to do it with only five bots.

We use the UiPath Academy courses and my team recently received the AI certification.

We use the AI functionality in UiPath to help automate more processes overall. 

UiPath helps speed up our digital transformation.

It has helped reduce human error a lot.

UiPath has helped free up our staff time by automating the manual work and saving our resources. 

The Orchestrator feature is the most valuable of all the automation solutions I have used, including OpenBots, Robocorp, and Microsoft Power Automate. It is essential for managing all of the processes in UiPath.

The UiPath Academy Orchestrator training needs to be updated to reflect the recent changes.

I have been using UiPath for one and a half years.

UiPath is stable.

UiPath is scalable.

The price for UiPath is on the higher end.

I would rate UiPath ten out of ten. I have used five other automation solutions and UiPath is the best.

No maintenance is required.

The development, scalability, and reliability of UiPath are the best, and I recommend the solution 100 percent.  

We leverage UiPath for customer service use cases and process automation to improve employee productivity and reduce time spent on repetitive work. UiPath is mainly used for financial processes like automated invoicing, but we also use the solution for IT processes. 

UiPath is deployed on-prem on a private cloud, and all our BFSI customers are on-prem. BFSI customers tend to use fully on-prem environments. UiPath offers cloud and on-prem versions, but the functionality is the same. A few technical aspects are a little different. 

UiPath makes our employees' jobs easier by eliminating repetitive tasks. The solution has reduced the time spent on these tasks by around 35 to 40 percent. They can use bots and spend more time on more productive work. We've improved process efficiency and employee productivity using automation. 

It's helped us discover better ways to make each process more stable. Our productivity has increased from 20 percent to almost 45 percent. That's what the change we have seen using you about. Using UiPath has reduced human error by 99 percent. I can't say 100 percent because nothing is fully automated. 

UiPath's automation features are all equally valuable, but we use the unattended bots the most. UiPath is easier to handle than most RPA technologies, and it's easy to install, so it's a competitive solution. 

The UiPath community has helped us troubleshoot issues. For example, if a bot isn't working properly, we can go to the forums to find the root cause of the problem. My technical team uses the UiPath Academy to get certifications and gain a better understanding of the product, but I haven't used it. 

We use some of UiPath's AI functionality, which makes it easy for us. Predictive analysis suggests the next logical step and what could be the possible solution for that. It tells you the possibilities and the pros and cons of each step.

The OCR technology has room for improvement. UiPath accurately reads about 85 percent of the fields in a scanned document, but that needs to be somewhere around 90 to 95 percent.

I have worked with UiPath for nearly three to four years.

The uptime for our bots is almost 99.9 percent.

UiPath is highly scalable. We plan to increase our usage because we aren't using it internally. It's something we deploy for our customers, so the usage will increase as our business grows. 

I rate UiPath support 10 out of 10. There are many ways to get support, including the knowledge base, live assistance, UiPath Academy, and UiPath support center. 

Positive

I was not involved with the setup. I sell the licenses, and the technical team handles the deployment. UiPath requires some maintenance, such as platform updates, updating the bots, and adding workloads. 

UiPath has reduced our employees' processing time and our expenses. UiPath has cut costs by about 18 to 20 percent. You can start realizing the ROI within six months to a year.

UiPath is affordable compared to Blue Prism or AutomationEdge. A basic license covers the cost of implementation and recurring fees that depend on the complexity of the processes and workflows. 

I looked at Automation Anywhere and AutomationEdge. UiPath is easier to implement and use. Cost is the primary factor. Indian customers tend to consider the cost of a solution more than the features.

I rate UiPath 10 out of 10. The solution can't give you 100 percent automation for complex processes, but it gives you up to 90 percent. However, once you optimize a bot, you can reuse it for other processes.

We are an EdTech company. We are working on a solution that allows us to customize our offering by reviewing the intelligence that we have about a person. For example, based on how a person learns, we can customize our offering. If a person is more tactile, we can give more quizzes and other things so that the person uses his or her hands to interact. It is a work in progress. We are still implementing it. It is a lot of work.

It is very easy to build automations with UiPath. It is completely visual. You can easily drag and drop and create a process. It is fairly easy. People who are not technical are also able to work very well. In education, we have to work with educators apart from techies. In EdTech, we have people who understand learning, so we are able to deploy them for this, and we are able to build a better solution. Techies will not be able to build it because they are not educators. We have educators with over 20 years of experience. If we train them to be techies, they will take 10 years, but if we ask techies to become educators, they might take 100 years. With UiPath, we are able to use the skills of our education specialists along with IT and other departments that are needed.

UiPath enables us to implement end-to-end automation. We can use AWS, Azure, or any other product. It is easy for us to integrate UiPath with our current offering. It is very easy to implement and go live.

We are working on using their AI functionality. We are trying to use the user data that we have to understand about a person and deliver a solution accordingly. For example, right now, in education, one size fits all, so there is one program that is directed at a hundred people. If you see Coursera, they have a completion ratio of around 3%. What we have observed is that when we use a solution like UiPath, for the test cases, the completion ratio is very good. It is close to 80%, which is very good. It is going in the right direction.

As far as our business is concerned, if a person does not complete the program, we do not get paid. There is a revenue leakage. By using UiPath, we are seeing a higher completion ratio. For example, if a person enrolls in a university and completes the program, he will pay up for four years. If he drops out in two months and finds that we are not useful, then obviously, we would lose the revenue for three years and ten months. It is helping us reduce wastage. It is helping us increase our revenues with minimal cost addition. The pricing of UiPath is negligible compared to the benefits. We can recover its monthly cost from the revenue that we get from just one student. We have close to 5,000 students. It is very good for us.

In terms of reduction in human error, when you are developing a program, initially, you will discover many errors that you have been missing out on, so human error will be reduced to minimal if your protocol is right. If you make a basic flaw in your design, then it is different, but otherwise, human error is more or less eliminated. There is close to 30% reduction in human error. Once we scale up, that percentage will go up and efficiency will go up.

We plan to automate all manual processes. Some of them are already automated using UiPath, some of them are in progress, and some of them will be automated in the future, but we will save a lot of human time. Human resources are very costly these days. It takes years and years of training for them to add to our business. UiPath has been good for a lot of things that we thought were not possible. We are able to do them after using UiPath. They are able to help us in finance. They are able to help us in HR. They are able to help us with contact centers. It is very good.

One thing that we love about UiPath is that the pricing is very good. While we are developing, they have a free option. The Pro option is for just $420. Once we go live, we do not mind paying, so the price point is very good.

The platform is robust. Particularly in process mining and task mining areas, it is very good. We are working on integrating it with our solution, and the API is fairly easy for us to work with. 

UiPath is very good. They have OpenAI integration. It is a free integration. They have something for extracting data. They have something for copying text from an image. These are all free and ready to be used in automation.

They have a UiPath community. They have a lot of activities to engage people, and the community is growing. It is not as wide as some of the older products such as PHP or Java, but for AI, it is a very good community. They have DevCons that are very popular as well. Their community is all over the world. They have developers in India. They have developers in the Philippines. It is very good.

We would like to see small modules that we can pick and use. Currently, we have to implement a lot of things. The platform is very good, but we would love to have some more templates that we can quickly implement. Other than that, it is very good. We do not require anything else. We are very happy with UiPath. It has been an eye-opener for us. We have discovered things that we thought were not possible earlier.

I have been using UiPath for 3 years.

It is completely stable. I have not had a single downtime in our development journey and usage. It is a very stable solution. I would rate it a ten out of ten in terms of stability.

It is easily scalable because of the way it is implemented. You start with a small license, and as your needs grow, you can keep taking more resources. UiPath also makes money as you grow. They scale it up for us, so we do not have to worry much about the product as such. It is quite scalable.

We have UiPath in multiple departments. We are an EdTech company, and we are using UiPath in the product department and the finance department. We are integrating some elements of HR. Customer support is the most vital component for us because you save a lot of manhours in customer support. Our tech teams are based out of India and the Philippines.

At the implementation stage, we have only 14 developers, but once implemented, it will be used for at least 5,000 customers.

They have been very prompt and helpful. They pay attention to detail. They are available. Their support is a class apart. There are no issues. I would rate them a ten out of ten.

Positive

We tried several products but did not implement any RPA. We tried Automation Anywhere and Microsoft Power Automate. We found UiPath to be the best in terms of features, community, and support. Some of the things that we tried did not work well for us.

UiPath is a class apart. Automation Anywhere is a standard solution. Overall, Automation Anywhere is very easy. It does not have a community. It does not have all the features. You are mostly platform-dependent when you are using Automation Anywhere, whereas UiPath has a community. You do not need UiPath to help you with everything. There is a lot of talent available. UiPath Academy is good. A lot of people get trained in UiPath. Pricing-wise also, UiPath is cheaper. It is also easy to implement. Automation Anywhere helps to get started very quickly, but we needed customization for our business. This is something where UiPath was better.

It is deployed on the cloud. Everything is on the cloud. UiPath has helped to minimize our on-prem footprint. Ever since COVID, everyone has been moving to a phase where they can be completely remote. We have been transitioning from on-premises for the last few years, and this is a step in the right direction. Of course, we need to do more, but it is going in the right direction.

The number of people required depends on what you are using it for. We are using it for our own custom solution. We have 14 resources working on UiPath for our solution, but a small enterprise does not need that many people. A smaller team is good enough to implement because it has everything. For example, if you want to integrate Salesforce, you can easily integrate Salesforce. You can go and click on the marketplace and just use Salesforce.

It does not require any maintenance from our side. Everything is automatically maintained. The platform is continuously upgraded in the backend. We do not need much maintenance. It is a cloud solution, and everything is maintained at the backend. You do not need any intervention.

It is super cheap for the value you get. Their free version is good enough to implement. When you are building a solution, it takes months of effort, and sometimes, it takes years. Its free version is good enough for you to test out everything, so when you are developing, you do not need to pay. After that, there is a Pro version at $420. It is reasonable for the value it is offering. Their basic support is also very good, which comes with the Pro version. 

The Enterprise license is suitable when you need a hundred automation licenses. It is also reasonable. They give good pricing when you negotiate.

I would highly recommend UiPath. You can definitely go for it. I would suggest being a little bit patient while implementing this solution initially because it can be overwhelming. There are so many options.

UiPath as a company is also good. They respond quickly. It has been a pleasure so far. Our product is not yet live. We are still working on it. It is a very big solution for us, and it will be a game changer for our business.

Overall, I would rate UiPath a ten out of ten.

The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.

UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.

We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.

Support should be improved.

I have been using the solution for four years.

The tool has 100% stability.

I rate the solution's scalability a nine and a half out of ten.

We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.

I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.

The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.

The solution does not require much maintenance. It is a stable platform.

UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.

We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.

It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.

The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.

If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.

We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.

The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.

We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.

UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.

Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.

Overall, I rate the solution a nine and a half out of ten.

I've used the solution within the healthcare system in the past. At this time, I use it for mortgages. 

I use the solution to automate any digital processes that have specific rules and steps to follow and can potentially save the company a lot of time and money.

The Studio is extremely user-friendly.  All of their products are user-friendly. I use the Orchestrator a lot as it's so simple. 

My assessment of the ease of building automation using the product is positive. The UI of the application itself is very easy to use and navigate. It's very easy to debug. The fact that they're constantly listening to the feedback from the customers and the developers in the developer community is great. They're constantly pushing updates to fix things or add new features based on that feedback. They are really a company that listens to their users.

I have done automations for good causes. It was for responsibly disposing of medications. I didn't stick around to see the positive impact. I implemented it and then left. This was for a Fortune Top-Four company. There were a lot of people who ultimately received the notifications that came out thanks to this robot that let them know how to dispose of medications and the requirements. It also went as far as to locate the two nearest facilities based on their physical address within the closest driving distance. Hopefully, it caused a lot of people to be able to easily know where they could take those medications to dispose of them.

The solution enables us to implement end-to-end automation. It's extremely important. If you're going to automate something, you need to go all in. It's not necessarily black and white. There are exceptions to that rule. However, if it can be automated and it makes sense to automate it, then it should be automated. There shouldn't be human intervention if it's not absolutely necessary. Otherwise, it defeats the purpose of automating.

The user community is great. I see several people who are very trustworthy in their responses. It's very, very active. Everybody's helping each other out as far as giving them solutions to their issues, so it's something that I turned to quite a bit. 

We've seen large time and money savings. As you start doing more and more processes, other people talk to other people, and then you get other people coming to you saying they have processes that should be automated. It's simply a matter of knocking down those walls and getting people to understand that we have this tool at our fingertips. And once they understand that then the opportunities are limitless.

I've seen some minimization in the on-premises footprint thanks to UiPath. In some companies that I've worked at, yes. In others, no. Where I'm at right now, they're still on-prem there, however, they are planning to go to the cloud next year.

Whether it is essential or not for customers to go to the cloud to reduce this on-premise footprint depends on the customer. Some customers, especially in the healthcare space, are afraid of the cloud for security reasons even though there is a lot of documentation to prove otherwise that it is very secure. The healthcare industry is always behind when it comes to that stuff. It takes a lot of building up of trust. The same is true with the government. However, there are others that embrace leading-edge technologies, and those are the ones that are using the cloud.

I've used the Academy courses. I was able to get my advanced RPA developer certification. It allows me to stay current on all of the updates that are being done across all of the products. It's very easy to filter and find the course that you want to watch depending on the product or your level of expertise. The actual format of the courses is very well done. The person who speaks is very clearly spoken, and easily understood. They do a combination of reading, videos, and hands-on in all the courses. It is a little bit for every type of learning style, and I've gotten a lot out of it.

I do not use the solution's AI functionality in our automation program much. I have used document understanding, which is one of their AI products. It opens up a whole new world of possibilities. There's already so much that can be done very easily and there is nothing that's too difficult to implement. Once you do understand how to build processes that use AI, it opens up many other possibilities that could get even bigger in terms of the value that it brings to a company. I gained a lot of knowledge and new skills from going through the process of building out a document understanding process and understanding how to learn all those new tools. It also integrates with the action center and a couple of the other UI top products as well. It's a really good learning experience. 

It has enabled me to automate more processes. It can contribute to the end-to-end automation that we implement. It just depends on where the company is at and their automation journey if they have processes that would be very high returns in terms of value and require more AI integration.

The product can help speed up digital transformation and reduce the cost of the digital transformation. Having these tools in your toolbox allows you to do a lot more so long as you have the digital input.

We no longer require any expense, complex application upgrades, or IT application support. It's very easy, especially with the cloud. I did have some difficulties recently at a company that goes through a proxy on their VMs, which made it a little bit more difficult to install the machines and get them working. However, overall, when you have to install what is needed to build and run the automation and you're on the cloud version, it's simply an executable that you download. You click through a couple of screens that are very self-explanatory and well-explained. And that's it. There's nothing special to do as everything else is hosted in the cloud. As long as you have the wherewithal to set up a VM with the basic requirements that are needed, it's extremely easy.

I've seen a reduction in human errors while using UiPath. A robot is programmed to do what you tell it to do. It's not going to make the same type of mistakes that a human would make. It would make mistakes only due to the way that you program it. Therefore, it absolutely should and does reduce the errors that you would see otherwise from a human.

The solution has freed up employee time. The most recent report that I got from some automation that has been done in the past shows that, over the past five or six months of automation, that I have built there have been two full-time employees at 60 hours a week who were let go, and then there were at least two other people that were are now spending at least half their time doing manual inputs. Now, they are doing other things. There's a direct impact that I've seen just from recent automation.

The money saved from manual labor is a clear cost savings. Other times, it's more about cost avoidance. Sometimes there is some additional value that it brings that's almost unable to be calculated - such as customer satisfaction, customer retention, or customer acquisition. Those things are a little bit harder to calculate. For the most part, it offers a clear time equals-money type of cost-benefit.

Unfortunately, I used to be a lover of their Slack channel and people don't seem so responsive there anymore. Unfortunately, I've gotten away from using their Slack channel. That would have been a really good way for me to get some help from the community, yet I don't find it helpful anymore.

They're working on integrating their version of a chat. They're starting with Studio Xpress or StudioWeb. I don't use StudioWeb and I don't use StudioX, however, I would love to have that type of feature in Studio. I could use it across the board, not just in Studio, but in Assist. 

Their error messaging could use some improvement. More times than not an error that you receive is accurate or not clear.

In terms of missing features, I can't think of any. They are always ten steps ahead.

I've used the solution since 2018.

The solution is stable and reliable. 

The solution is 100% scalable. 

It's very easy to open an issue with support. I've learned over the years that you don't need to necessarily say that you have a high-priority issue in order to get a quick response. They are very responsive. They are very clear in the steps they need you to take to give you what they need in order to fix your problem. If they're unable to fix it by requesting that information. They get on a call with you to troubleshoot. They follow up with you after. They give you a survey to make sure they did well. Every part of their support process is great. I have no complaints at all.

Positive

I have only scratched the surface of RPA. With Blue Prism and Automation Anywhere, I've only worked with them enough to see where they are in comparison to UiPath. I also fully trust the reports that Gartner puts out, and UiPath has been on top for so long now and always is and always keeps that spot. I don't want to waste my time on anything else. I want to stay in this lane with a product and a company that I know and love - one that has done an amazing job - and be an expert in that rather than go around and only know a little bit about a lot of things.

It's very easy to implement the solution and I've done it multiple times. I'm not somebody who typically installs software. I'm not a hardware person. I'm not even good with other types of software necessarily, and yet I find the installation process to be very simple.

I didn't need a lot of staff to handle the deployment process. There are companies that I've been at that have to follow certain protocols for auditing purposes and have to have somebody that's designated DevOps in order to do the deployment. In which case, it requires a little bit more hand-holding or documentation to explain how to do that to somebody who's not in the position like I am who knows how to do it, and you have to explain it to them. I don't think that it's needed or necessary, and it actually hinders the process, especially when we deploy something to production. It doesn't work quite the same in production as it just did in development, and you need to make changes, and it really hinders that process when you have another set of hands to go through.

Maintenance has the potential to be a little bit difficult. That said, I've done big upgrades twice now. For the most part, things have been backward compatible. I haven't had an issue. I didn't need to go back and fix any previous processes that were deployed. I just started using the newer versions of things on new processes going forward and the old ones still ran with no issue whatsoever, it very clearly states things that have been deprecated or things that will be deprecated by a certain date. 

With the cloud version, there is not much maintenance required. However, they did just do an upgrade on the cloud. I was not aware that it was coming, and it would have been nice to at least see something on the site to catch your eye, some type of scrolling banner or flashing to tell you, "Hey, this is updated. Click this link to see what the updates are." In the cloud, if you're not using the automation suite, it will just update without you knowing about it, which I'm not a fan of. I understand that's how that works. If you don't have an automation suite, however, I would like to know. Don't make me go search for it. I'm on Orchestrator every day. I'd prefer if they put something there, or put something in Studio so that I know it's coming since the changes did affect us. They had some role and permission changes that affected my developers, and they weren't able to publish anymore, and I had to figure that out. Ultimately, you do have to make sure that you're staying up to date with your studio and assistant.

The pricing is very fair. They have adjusted their pricing model so that several variables and volume base could be one of them. I'm not too sure. A lot of times I'm cut out from those conversations. The company itself has to sign off on contracts or make the decision on that. That said, it's my understanding the pricing is very fair for what they give you. You see your benefit and the return from it quickly.

I'm a developer and an architect. 

The ease of usability and implementation for UiPath as well as the wide array of products that they have to support their automation journey make it a great product. The amazing support they have is great. The community that they have is bigger than all the other options, so you're going to find more resources when it comes to needing help with any type of issue. I'd advise those considering the product to look at the ratings and pertinent reports to get an overview of who's the best.

I'd rate the solution ten out of ten.

I'm using the solution for web applications and for integration.

The solution has improved our organization by improving processes, including documentation processes. We're able to increase our capabilities. We can use it to help us with large projects. Over the years, it's helped put less pressure on the server.

The integration services are quite effective. There are so many integration partners available. For example, we can use the solution with Jira.

It is easy to build automations. We use it to automate processes. We can use the product to automate good causes like sustainable production. However, we work more with web processes as opposed to good causes.

We do use it for end-to-end automation. We can ingest documentation, do a development phase and make our application. It's important to have this end-to-end capability. It helps us gain more knowledge and control.

The user community is definitely useful. If you have any issues or need something explained, you can use the community and gain more knowledge. We can share our knowledge as well. It helps clarify. It helps us interact with other humans to gain insights. 

It's helped lower our on-premises footprint. It's important to us to be able to reduce the on-prem footprint. It saves us space. It's helping us future-proof. It helps reduce limitations.

I've used the UiPath Academy courses. We can learn from ourselves, however, it does help. While we don't completely gain knowledge from the Academy, the solution requires users to go through a learning curve. It can show you the basics, and you need to go further by experimenting. I haven't used Academy courses in the last few weeks. It really does help with integrating services and understanding that aspect of the solution, however.

We plan on leveraging AI functionality. We haven't used it yet. 

It is helping with digital transformation. We can leverage architecture and different platforms much more efficiently. There are a lot of tools and upgrade versions that we need to go through right now. As we continue digital transformation, it will help make our processes more convenient and make tools easier to use.

It's reduced human error. However, the way our documentation is created, we won't be able to completely remove human interactions in the documents and can't remove human error completely.

The product has been able to free up employee time. We can build and complete a process very fast. 

We've noted cost savings when using the solution. We've been able to reduce licenses or move to community licensing.

A lot of implementation is done by UiPath, however, there are parts of the studio we've had issues with. We'd like the upgrades to be a bit easier and more flexible.

I've been using the solution for three years. 

The solution is stable. 

We have three people using the solution in our organization. 

The solution is scalable. We have a lot of applications and different scenarios. We can definitely scale as needed. 

If we have a lot of complications we can get support to troubleshoot. They have been helpful overall. 

Positive

We've also used Blue Prism and Power Automate. 

We find UiPath is easier to build on with drag-and-drop functionality.

Implementing the cloud version of the product is easy. Deployment is simple. However, it depends on your environment.

It's helpful to have some knowledge of UiPath. You only need two to three people to maintain the solution. If it's the first time setting it up, it may require more people.   

We do the deployment ourselves. 

I have witnessed an ROI. We've noted cost savings after implementations. 

The pricing can be a bit high. For single attempts at automation, it may be too pricey for a normal person. If you are doing a lot of automation, it's more affordable. 

I'm an end-user.

I'd recommend that users implement the solution. It's important to implement it correctly in the organization, however. The technology is far easier to use than other technologies in terms of reducing manual interventions in processes.

I would rate the solution ten out of ten.

We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

I have been using UiPath for 15 years.

The technical support is excellent and responds quickly.

Positive

We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.