We primarily use UiPath to move data and consolidate data formats efficiently. We are involved in claims management within healthcare. We are also exploring DevOps tooling and CI/CD pipelines, and automated testing.

UiPath has significantly improved how we claims. We provide this product for our customers directly, so we want to ensure they reap the benefits of the automation program. We serve as a product team and make sure that our products are directly open to the customers. Although we are not extensively using AI yet, there is significant interest in the org. We aim to recommend automations to users and intend to develop AI capabilities down the line.

Our teams are heavily using integration service, especially following our cloud migration. Having further insights and program visibility is crucial for longevity.

It would be helpful to be able to double-click and drill down into the data we see in the APIs and get a little more interactivity, especially in the Studio and Studio Web. I want to be able to pull in fields dynamically.

I have used UiPath since 2021, so it has been about three years.

UiPath is relatively stable. I've seen a few bugs in some of their newer tools and Integration Service. There are some issues with feature clarity across platforms, but it's not necessarily a stability problem. Occasionally, cloud may experience downtime, but stability is always reliable. 

Most of the scalability issues from an implementation fall on the customer's side because they don't understand how to scale out their VM presence or set up systems in a way that relies on siloed teams. They're using it on-premises and have to manage the instance with teams outside of their automation team. I haven't had any scalability issues in the cloud. The cloud might go down once a year, but I haven't had issues scaling it, and if it has an outage it's normally not long enough to make a dent.

I rate UiPath support seven out of 10. UiPath's support is quite reliable and significantly better than most alternatives. Some competitors don't get back to you or have meaningful solutions.  

There's room for improvement. They could make their online support pages easier to navigate. They're integrating support with Automation Cloud, which will make raising a ticket more seamless. When you open the ticket, it should automatically provide them information about your deployment.  They're good about following up with you, but getting solutions for some products takes time. 

Neutral

I have always worked with UiPath, sometimes using other platforms such as Salesforce and Power Platform when they better fit specific needs. However, they are not as suitable for making enterprise scale automation.

The on-premises deployment when we started in 2019 was somewhat complex. It's different for every customer, whereas the cloud is consistently distributed the same way, and you can customize it for your business.  

We work with an implementation partner for staff augmentation and architectural support, with a proactive offshore development team experienced in best practices. 

I rate UiPath eight out of 10.

One of our simpler UiPath use cases involves running an SQL query, copying the results into a spreadsheet, and then emailing them to the appropriate people. 

We also have a third-party system for parking at the hospital. Visitors need to fill out a web form, and the automation process kicks in once the web form is filled out. The data is input into a database and then automatically processed in bundles. The form is filled out automatically for them, and it batches every thirty minutes. 

UiPath helps us automate many tasks people do daily that they don't want to do. They can spend that time on tasks that humans are better at, such as being creative and thoughtful instead of copying down information, filling up databases, making spreadsheets, sending emails, etc. I have one automation that normally takes me about four hours to do. 

Automating certain tasks can potentially save employees approximately 60 hours per week. This was particularly true in our parking pass processing. People used to get overwhelmed with that task, so automating it saves significant time.

Computer Vision helps us read and process handwritten documentation. That will be incredibly important. The unique aspect about UiPath is the robustness of the Academy that's built into it.

UiPath could be more intuitive in how it formats strings, variables, or databases. This can sometimes be difficult, even for someone with a computer science background. Additionally, some tasks require a team effort as one person can get overwhelmed or discouraged.

We are only about a month or a month and a half into using the solution.

The stability is generally good, but it can't really be driven without support for prolonged use.

Scaling UiPath is easy. You just purchase more bots.

Previously, we used Power Automate and a proof of concept for Automation Viewer, but we decided to switch to UiPath because it has a better deployment model. We use the Orchestrator. It's a server that we can add our robots to and configure them. 

UiPath is good at handling the sequential flow of processes. The way it breaks down sequencing is commendable. It was shocking how disorganized some of the other solutions we reviewed were.

We are seeing a good return on investment potential, but we haven't fully realized it yet since we are only a month and a half in.

I rate UiPath eight out of 10. 

We use UiPath for social media marketing.

UiPath increases efficiency, speeds delivery, and automates repetitive tasks to save time. We can streamline tasks and make daily work more meaningful. Instead of doing the same things over and over, employees can focus on more important work.  

It also allowed us to automate many internal processes, saving significant time and increasing the accuracy of reports and monitoring. It also helped improve customer satisfaction and made significant time and cost savings.

The most valuable feature is the autopilot or copilot AI feature. While we have not used it yet, I'm told the Document Understanding feature is also highly powerful. SaaS is also valuable.

The UiPath Studio development suite response can be a little sluggish, depending on the workflows you use. I use a lot of legacy workflows, and the application response is slow. 

I have used UiPath for three years.

The UiPath Orchestrator has been pretty stable overall. There have been a few outages. 

We started with three licenses and still have that. We also have one test bot test license, and it's scalable.

When we opened a specific ticket, UiPath lacked the resources to help us. Getting someone to help you was hard because you needed to go through different channels. 

Positive

We needed to connect three unattended bots to the Automation Cloud and Orchestrator. Setting up on-premises for different applications that don't have their own infrastructure may be a little more difficult. 

We did not use a partner for implementation.

We've saved about 350 hours using UiPath, which equals about $500,000. When we automate jobs that take longer manually, the time savings are pretty straightforward.

UiPath's pricing and licensing are in line with the market. We haven't used AI units yet, so I'm unsure about their pricing.

We use UiPath for our accounts receivable and accounts payable. We are a wood company that uses it primarily for customer care and finance.

UiPath helps us to reduce human error and eliminate some repetitive tasks involved in processing invoices, so our employees can focus on critical work. We have been able to assign users to different tasks. These tasks are done faster with fewer errors, and our customers our happier. 

The task recording is awesome. I love being able to see the processes and find out the issues a lot better.

I can't really say about the pricing and licensing.

I rate UiPath nine out of 10.

For two years, I have focused on automating workflows related to processing documents in formats like PDF, Excel, and CSV. Using the document understanding feature, we have handled forecast orders and purchase order invoices. 

If you use input files like Excel, PDF, and CSV, we can automate file validation, such as checking data accuracy, format compliance, or missing information. It's integrated with Boomi, so after the files are validated, they're sent to Boomi for further processing. 

Boomi provides us with the RTF file, and we use UiPath to validate its contents and correctness. It automates the process of converting the RTF file into an Excel file. Another process is remittance, where we can get files from clients, validate them, and submit them to the credit managers for correction.

UiPath reduces human error by eliminating manual work and intervention. Some human intervention is still necessary, but it has been reduced. Realizing UiPath's benefits takes some time because you may have some issues after the initial deployment. The UiPath Academy was helpful. I took some courses and achieved developer certificates. I'm still learning. 

It hasn't saved time in my work because I'm still spending a lot of time learning the software. It was new, so learning and implementing those things in my work takes time.

My favorite feature is Document Understanding. I haven't used most of the new features, such as AI-enhanced document processing and process mining. The document understanding feature is especially valuable because I can use it to extract and process invoice data efficiently. It enables the quick and accurate handling of structured and unstructured data. 

The flexibility to work with templates and machine learning models for document extraction has been helpful when dealing with various invoice formats and forecast orders. Data extraction from PDF has been smooth, especially with UiPath's capability to handle scanned documents using OCR and AI-based models. 

The taxonomy manager lets you define the structure and categorize data from multiple document types. AI center integration allows continuous improvement in document extraction accuracy by training models based on historical data. I have utilized AI and machine learning models in UiPath specifically for processing complex PDF and Excel documents. 

UiPath's AI capabilities, such as pre-trained invoices and receipts models, have effectively extracted structured and unstructured documents. For example, when processing purchase orders, the AI model identified key fields, such as invoice numbers, dates, line items, and currency details, with high accuracy. I have found the machine learning models to be especially useful when working with documents that have different formats. In some cases, additional training or validation was required to fine-tune the models for complex or irregular documents. Overall, AI models and document understanding are my favorite features.

UiPath is highly user-friendly because it has drag-and-drop functionality to design and develop complex workflows without much coding knowledge. This has been particularly beneficial when working with different document formats. UiPath's built-in tools and integration capabilities simplify the automation process, leading to greater efficiency.

We have end-to-end automation and integration with other applications. For example, we have portal automation that's end-to-end. We use it to log in to the website and sign in to different accounts. It enters the CAPTCHA, downloads the files, and logs out. It can complete the automation without human intervention. 

UiPath has many resources online. We use its academy and online documentation. If we face any challenges, we can find an answer on the forum or one of these resources. I've never had a problem finding solutions to problems. They have the best resources.

I would love more integration with Third-Party applications. Expanding the library of pre-built, plug-and-play connectors to include more industry-specific applications.

I have worked with UiPath for two years. 

I've never experienced lagging or crashing with UiPath. The app has never given me trouble. 

Installing the community version of UiPath was easy and only took five to ten minutes. 

I am using the free community version. The enterprise version is obviously a little expensive. 

We use the tool for robotic process automation to automate mundane business processes prone to human error.

Some of UiPath's best features are its ability to interact well with applications and its less proneness to errors. It allows us to implement end-to-end automation, which is very important for our organization since we have many time-consuming job runs.

The tool has improved our organization by reducing operational costs through process automation and cutting FTEs. We can do more regression testing for test automation, leading to better products. It's helped minimize our on-premises footprint to some extent and aided organizational restructuring.

We've used the academy courses, which are good for beginners and advanced users. UiPath has sped up digital transformation, allowing quick fixes without building entire new solutions. It reduces human errors by 60-70 percent and saves us around 2500 hours.

UiPath is pretty easy to use for small—and medium-scale automation. However, maintaining the code becomes a bit more difficult when building large-scale, enterprise-level automation. Areas for improvement include versioning for collaborative projects and reporting features currently lacking.

I have been using the product for six years. 

As for stability, I'd rate it as six out of ten. Once a project is built, we face many issues, and we often have to go back to UiPath. So, in my opinion, stability could be improved.

My company has 10-15 users. Based on my experience, I would say UiPath is a scalable solution. I'd rate its scalability around seven or eight out of ten.

The user community for UiPath is great. We can ask about any issues we have on the community forum and usually get them resolved. Regarding technical support, it's amazing that they respond quickly. However, their level one engineer could be better educated on the tool before moving to level two support.

Neutral

We previously used an open-source Java Selenium solution but switched to UiPath for better security and platform capabilities.

We have the tool deployed in the cloud version. The deployment process was straightforward—it was pretty easy, mostly just drag and drop. Because of the number of projects we have, the initial deployment took days to months.

We use UiPath in multiple locations globally, including the US and India. The solution requires maintenance, particularly from a coding perspective.

I'd estimate UiPath has helped us save around 10-15 percent in costs.

UiPath is a pretty expensive tool compared to what the market offers, including open-source alternatives that can do similar things.

Overall, I would recommend UiPath to other users. The main reasons I like it and would recommend it are that it's very user-interactive and its capabilities are really good.

On a scale from one to ten, I'd rate it overall around eight.

UiPath is our platform for automating tasks and processes within our manufacturing environment, to boost productivity and streamline overall operations.

UiPath utilizes a hybrid deployment model, where our virtual machines reside in a federated cloud environment, while the UiPath orchestration engine itself remains on-premises.

UiPath stands out for its user-friendly development environment and minimal programming requirements. Building automation with UiPath is a breeze, making it a strong selling point for those looking for an easy-to-use RPA tool.

UiPath offers end-to-end automation, but there's a catch: it requires full access and control within the target environment. This means UiPath needs security permissions to interact with and potentially run other applications, which can be a challenge to set up. While achieving end-to-end automation is valuable, this access requirement can be a hurdle.

UiPath has reduced our on-prem footprint, freeing up resources that were previously dedicated to maintaining that infrastructure. These resources can now be used for other tasks.

We saw the benefits of UiPath immediately upon deployment.

The UiPath user community has been a valuable resource for quickly solving problems. By interacting with other users, we've been able to share insights and find solutions to specific programming issues.

We leverage UiPath Academy courses to prepare developers for certification exams. These courses serve a dual purpose: getting new developers acclimated to the platform and providing foundational knowledge for citizen developers who want to learn UiPath quickly.

UiPath accelerates our digital transformation, but integrating legacy systems can be a hurdle. While UiPath excels once deployed, the process of granting it access to legacy data for proper functioning can be time-consuming in our environment. This may be specific to our setup, but it's worth considering nonetheless.

UiPath significantly reduces human error by automating tasks and allowing for faster turnaround. This means that even if users make mistakes in their submissions, UiPath can quickly catch them and provide feedback so the user can fix the error and resubmit the issue.

UiPath has helped free up our employee's time for other projects.

UiPath significantly reduces our transaction processing costs. Previously, transactions took days to complete, but now they're done in minutes. This efficiency translates directly to cost savings, and it's just one example of how UiPath can optimize internet-based processes by streamlining workflows and minimizing processing time.

A key feature of this solution is its built-in VM orchestration capabilities, allowing us to manage virtual machines without additional setup. This includes basic functionalities like starting and stopping VMs, as well as integrating queues into our orchestration workflows. Additionally, we can leverage built-in Insight reports to extract transaction and volume data for analysis.

The biggest hurdle in UiPath Academy courses has been completing projects, especially for advanced certifications like RPA developer. With everyone juggling work and deadlines, dedicating significant time to capstone projects becomes difficult, leading to course completion struggles for many.

UiPath could improve its services and account management. Specifically, greater interaction with the services team would be beneficial to understand their capabilities better. This could involve trial runs where the services team demonstrates the value they can provide before being engaged. Additionally, providing sample automation, such as starter automation for SAP workflows, would give users and teams a starting point to build upon instead of starting from scratch.

I have been using UiPath for two and a half years.

Our daily automation runs smoothly, and weekly ones seem stable for users. However, I get frequent alerts about downtime, potentially due to VM configuration issues. Since we have multiple VMs and I might receive alerts for others, some get unintentionally ignored without impacting functionality.

We've found UiPath easy to scale by adding virtual machines to handle more automation. As we expand our automation to support more users and environments, we anticipate needing another bot. Adding a new bot to UiPath is straightforward - we can simply assign an existing automation to the new bot and keep it running. The only additional cost is for the new VM. Overall, UiPath scalability has been positive for us.

The quality and speed of the answers from UiPath technical support are good. We have a good support-level contract with UiPath that gives us enterprise-level support. 

Positive

I would rate UiPath eight out of ten. It is a good solution but it wasn't made for ambiguity.

We primarily focused on UiPath for automating desk-level processes without initially considering other solutions. However, before implementing any automation, we assess its suitability for UiPath and whether a workflow tool like ServiceNow might be a better fit. In essence, we compare these two technologies for workflow automation needs.

UiPath took longer to use at first due to the learning curve, but now we're more experienced with the software, so creating automation is a breeze.

UiPath requires annual maintenance, which involves upgrading to the latest version. This process includes migrating virtual machines and thoroughly testing existing automation to confirm their functionality after the upgrade.

New UiPath users should consider two main factors: process type and system compatibility. UiPath excels at automating well-defined, repeatable processes that can be observed and coded. It's ideal for desk-level tasks and works well with Microsoft applications and many browser-based systems like SAP. However, custom systems may require additional effort as pre-built UiPath packages might not be available. By focusing on deterministic processes and compatible systems, new users can identify the best use cases for UiPath.

We have an online report, and our management tasked me with recreating it, but they don't allow bots to create things on the website. I'm responsible for the automation and engineering work, and they wanted me to evaluate the performance of our systems and solar panels. I need to go to the manufacturer's website and download the monthly report corresponding to our factory site. 

Each month, I need to go to the site, get their readings, and create a report. It's a repetitive task that takes about four or five hours. UiPath enables me to automate the finance side of the report.

Generating all these market analyses and data reports from various websites can be time-consuming. It might require a whole team with its own manager to check and update the docs. However, when UiPath came into play, we could automate a lot of that work from different platforms. That was the start of a digital transformation at our company. It saves about eight hours per report. 

UiPath decreases human error. A lot of the reporting on product quality was done through manual data entry into the database system. There is potential for human error. Now, we can a lot of that information automatically and perform the data analysis with UiPath. Since we no longer need a designated person to do the data analysis, we can save around $200 to $300 monthly.

UiPath is easy to use and learn. With some experience in automation, I could learn the solution in three or four hours. It's easier to build automations in UiPath compared to other tools. UiPath has a feature that allows you to build automations quickly. You can build your workflow in under 10 minutes. In UiPath Studio, you can do browser automation by recording it. You can set up flows where you click through the buttons on a website. For example, there's a button where you have to click to verify that you're human. That's something you can add to the flow. 

Having a workflow is beneficial. At our monthly meetings, we rectified the revenue generation, etc. We analyzed all these systems' performance and costs to create a plan and saved a lot of money doing that.

We're developing a use case for automated communications mining using Salesforce for one of our teams. It will be helpful, but we haven't implemented it yet. We have several reports and a script to perform this automatically. We will rate the responses from our team members and the outside groups we are using. 

The UiPath community is very helpful. When I started using UiPath, I had no clue about it, so I watched a few videos and learned how to do most of the integrations. I also reached out to some colleagues on LinkedIn who directed me to the Sri Lankan user community. They were amazing.

I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it. 

I tried UiPath a couple of years back for another project and worked with it for about a year and a half. I also worked with it more recently, and the experience is different.

We had some performance issues in the first few weeks. Apart from that, UiPath has been running okay.

The cloud component of UiPath makes it scalable.

I rate UiPath support seven out of 10. You can contact enterprise support. They're always ready to receive our calls and provide recommendations. 

Neutral

We previously used Microsoft Power Automate. Since we are using Microsoft ERP and CRM systems, all of our automation systems need to be compatible with Microsoft. We could use Power Automate for free, so it made sense to stick with one vendor. 

UiPath is easier to understand and use because we can record actions, and it has an amazing support community. It is also competitive in terms of cost. If you are sending information to databases with Power Automate, you need some subscriptions to PowerApps and Power BI. It costs you about a hundred dollars to get started. You can download and use UiPath Studio for free. 

Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started. 

UiPath is reasonably priced. 

I rate UiPath eight out of 10. 

In Brazil, we have some standard processes. Some companies operate in similar ways. I cannot give all the details, but there is a process for financial invoices. We normally use UiPath to automate this process.

Using UiPath is very easy. Even for new users or developers who are just starting, it is easy to use. You just need to drag and drop the activity, so it is very easy to start using. We have UiPath Academy, which is very helpful when you need to learn something. When anyone is starting to use UiPath here in my company, we recommend starting with UiPath Academy. It helps a lot in every project that we have here. 

Also, there is the community, which is very helpful. We have lots of users, and for every question that we have, we can just Google it, and then we can find the answers in the community. Almost all the questions that we have can be found in the community, which is very helpful. We also have different integrations with different services, and this is very helpful as well.

I do not have any complaints about the tools themselves. They work very well. The only problem is the cost. It was more accessible initially, and we could have more resources with the same license. Now, the license is different, and we need a license for each tool that we have, so it is not very accessible to have all of the tools for installation.

I have used it for about six years.

The stability is very good. In the beginning, we depended on our infrastructure. However, now that we have services on the cloud, it is very stable.

Scalability depends on how you are automating and using resources like queue triggers. If you use queues, it is easy to scale. You just need to change the number of robots for the process, and then it works very fast.

Every time we need support, most questions can be answered by searching on the Internet or finding solutions in the community. When we require technical support, we contact UiPath. For instance, we had trouble with the database while using UiPath on-premise and connected to support. They were very helpful, addressing the issue in three hours. Therefore, I would rate customer service a ten. It's a very easy tool to use, so normally, we do not encounter many troubles. But when we do, the answers are either in the community, or we contact support.

Positive

It depends on the customer and project. Sometimes, I am involved in the deployment process. I might be a developer, and sometimes I need to deploy in a development tenant. Another team analyzes and deploys it to production, or we deploy it to a tenant for deployment. A global team, for example, analyzes, publishes to production, and ensures they have all the documents before publishing to production. We use the process to run through.

In the beginning, the return on investment is quick. As automation scales, requiring more licenses, it becomes more expensive. At first, processes save money, but eventually, automation without cost savings occurs due to licensing costs.

Besides using UiPath Academy, having expertise in the automation process is crucial because it is not just about setting up automation. Governance becomes critical as automation scales. Planning is essential before starting the process to avoid chaos as automated processes increase. For example, restricting developer access to production is crucial. Overall, I would rate UiPath an eight out of ten because, while it is the best tool regarding resources and integration, pricing is problematic.