I use Studio Creatio in my company as a low-code and no-code platform since it offers customer relationship management software. I am a back-end user of the tool and not a front-end user.
Studio Creatio
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Creatio's crm bundle
What do you like best about the product?
I have worked on many projects and with various tools throughout my extensive career, and I would like to say that Creatio's CRM bundle has impressed me the most. The intuitive design of the dashboard and overall layout is very user-friendly. Because of this, my ramp-up time has reduced and a user get started with the day that much sooner. And with so many projects on the go at times, having the ability to easily tweak functionalities to cater project-specific requirements is also great and should not be underestimated.
What do you dislike about the product?
The pricing for smaller projects/teams might be a point of contention. However, given the ROI, the efficiencies the bundle offers is unbeatable.
What problems is the product solving and how is that benefiting you?
Mostly project management capabilities, task automation and data transparency across all teams working on projects.
Paperpushing is now a thing of the past
What do you like best about the product?
We started our journey with Creatio 5 years ago. At the start, we used Creatio as a customer base and we gradually added and automated workflows, testing them, making adjustments on the way to design the processes that would meet the needs of the prospects and customers and also the employees. Now, having to no longer paperpush is great! The easiness and intuitiveness with which we could do all that was what I enjoyed the most.
What do you dislike about the product?
Of course, there was a learning curve, but one exists for any product or software. That being said, we were able to get over that hump pretty quickly with the materials available to us in the knowledge base.
What problems is the product solving and how is that benefiting you?
With the vast amount of data and multiple, disparate systems, it was difficult to keep track of prospect funnel progress, invoices, payments, for example. We needed automation and coordination of systems and Creatio delivered.
A low-code and no-code platform that is very easy to use
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it is a low-code and no-code platform. The features of the solution are easy to use, and anyone can use it more or less.
What needs improvement?
Studio Creatio is a new product in the market, making its lack of maturity an area of concern. From an improvement perspective, the tool requires focusing on achieving a state of maturity.
In future releases of the product, it should be made more intuitive.
For how long have I used the solution?
I have been using Studio Creatio for a year. My company has a partnership with Studio Creatio.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven out of ten.
What do I think about the scalability of the solution?
Scaling up the solution is easy as long as you are not doing many customizations.
I use the solution on a weekly basis.
How are customer service and support?
The solution's technical support was very useful for me, and they were also very quick to respond and resolve my issues. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have experience with other solutions in the market. My company basically moved from a legacy product to a SaaS solution, which is Studio Creatio.
How was the initial setup?
The product's initial setup phase was easier compared to Siemens but difficult compared to Salesforce.
The solution is deployed on the cloud as it is a SaaS application.
What was our ROI?
Studio Creatio is good at providing high performance and saving time and money.
What's my experience with pricing, setup cost, and licensing?
I would describe Studio Creatio as an averagely-priced product. I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive.
Which other solutions did I evaluate?
Against Studio Creatio, I evaluated options like Siemens and Salesforce. I choose Studio Creatio over other options since my current work requires me to use it.
What other advice do I have?
My company's team is very happy with Studio Creatio.
I rate the overall product a nine out of ten.
Very good system. Intuitive and fast. An additional advantage is the approach of the developer.
What do you like best about the product?
- Possibility of a large number of modifications without using code
- Customer Support
- The speed of the system
- Stability of operation
- Mobile application
- Nice GUI
- Customer Support
- The speed of the system
- Stability of operation
- Mobile application
- Nice GUI
What do you dislike about the product?
- some buttons, as on dashborads are in an unintuitive place
- the size of some buttons is impossible to modify
- the size of some buttons is impossible to modify
What problems is the product solving and how is that benefiting you?
Creatio addresses any type of problem both technical problems and those arising from not knowing all the functions.
Creatio lets my small team tackle big problems!
What do you like best about the product?
The speed and ease with which my team can implement solutions to our organizations toughest problems is unparalleled! It has become an integral part of our business operations and streamlined many processes across our organization, bringing all of our users together into one platform as the source of truth.
What do you dislike about the product?
One obstance that we have had to overcome is the focus on support for product-based businesses within the sales packages. As a service business we had to build a number of our own tools out to accomplish our ideal Sales pipeline.
What problems is the product solving and how is that benefiting you?
Creatio allows us to bring processes and information from all across our organization into one platform. This gives us the opportunity to standardize and automate more rapidly than ever before. It also helps us to keep our teams connected and provide better data visualization for our management. For a modern tech focused business - the landscape is everchanging and you need to be able to adapt rapidly, Creatio is a tool that lets us accomplish that.
Leveraging process automation and advanced tools for streamlined operations
What is our primary use case?
There are a lot of different use cases for Studio Creatio that involve process automation and the implementation of CRM service functionality. It is also used to orchestrate purchasing processes in large companies where multiple companies are involved. Other use cases involve using third-party tools to automate processes and integrate with other platforms. This can include creating custom bots for self-service data requirements, such as password reset or case creation, without human intervention. Overall, it is a versatile tool used for process automation, CRM, and integrating with third-party solutions to streamline various business processes, including purchasing and customer service. It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.
What is most valuable?
The process of process automation, specifically utilizing the BPM process designer, is at the core of our operations. To effectively navigate our solutions, we rely on a combination of essential components. These include the process designer, web service integration, and machine learning capabilities. Web service integration, for instance, is crucial. It allows us to access data from external sources, such as banks, for currency rate updates. This feature is indispensable for handling different currencies and maintaining up-to-date information. The machine learning tool provided by Studio Creatio plays a pivotal role. It assists us in configuring customer data and gaining insights into client behavior. This functionality has the potential to revolutionize how to approach issues like case reporting and forecasting possible solutions. It can also identify patterns and behaviors among customers, enabling to employ machine learning for similar tasks. Another valuable tool is dynamic case management (DCM). When combined with business process automation, DCM empowers us to manage complex documents and their lifecycles with precision. The flexibility of DCM proves vital for addressing specific customer needs. Notably, our reliance on coding has diminished significantly. In most cases, we find ourselves writing just a single line of code or occasionally making minor calls to specific tasks. Despite working on projects spanning several months, I can confidently say that I've rarely exceeded writing a hundred lines of code. This underscores the incredible efficiency of our approach, as we can meet even the most intricate customer requirements with minimal coding.
What needs improvement?
Within Spanish group service agents, we often encounter issues with translations. When implementing solutions, we noticed that certain parts, like K2 or case text, are sometimes inaccurately translated by our local partner responsible for Spanish translations. While some translations are excellent, others can be confusing. It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable.
For how long have I used the solution?
I have been working with it for seven years.
What do I think about the stability of the solution?
It provides excellent stability and consistently undergoes improvements and updates, ensuring a reliable and up-to-date solution. I would rate it nine out of ten.
What do I think about the scalability of the solution?
It is highly scalable, making it suitable for various applications and accommodating almost any customer need. It can support a wide range of users, making it versatile for both small and large businesses. Customers can create advanced web apps, database services, and application services as per their requirements. While customization may come at an additional cost, Studio Creatio eliminates the need for different tools for customers of varying sizes, providing a comprehensive solution for diverse needs. I would rate it eight out of ten.
How are customer service and support?
Their customer support service is very efficient. I would rate it ten out of ten.
How would you rate customer service and support?
Positive
What about the implementation team?
The deployment process depends on the project, but in my experience is significantly faster compared to traditional solutions, taking less than half the time. While developing an application for a customer's problem might take three, four, or five times longer using traditional methods, with Studio Creatio, it's notably quicker. With traditional solutions, a one-month implementation in Studio Creatio could translate to six to eight months. This agility allows for rapid project completion and the ability to provide customers with working applications sooner while ongoing development continues.
What's my experience with pricing, setup cost, and licensing?
The new pricing model introduced this year appears to be an improvement over the old one, even though there isn't a specific use case available for comparison at the moment. The new model seems flexible, especially for projects involving no-code or low-code solutions. It is fairly competitive.
What other advice do I have?
My recommendation for using Studio Creatio is to obtain credentials and access the Creatio solution to address specific problems. It's a cost-effective option with ample study materials and practical exercises for mastering it. While the tool is intuitive, it's essential to invest some time in learning it. With around forty to fifty hours of preparation, you can begin working on simple projects, and with a bit more time, you will be equipped to tackle more complex ones effectively. I would rate it nine out of ten.
End to End Business process
What do you like best about the product?
Flexibility of the system with the possibility of customization without involving development.
System reliability and availability are excellent.
The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.
Good filters and the ability to create custom dashboards.
Good support when needed. Partner network giving local support
System reliability and availability are excellent.
The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.
Good filters and the ability to create custom dashboards.
Good support when needed. Partner network giving local support
What do you dislike about the product?
As an SME customer, the costs build up prohibitively if you were to bolt on everything that you would really like to have.
User Licensing is somewhat inflexible.
Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes.
User Licensing is somewhat inflexible.
Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes.
What problems is the product solving and how is that benefiting you?
Mapping our end to end business process with an Activity lead system for our users to follow. Providing current status for all jobs in progress and statistical analysis over all past, present and future business.
CRM: easy to track and report Customer Service / Sales calls
What do you like best about the product?
Simple to categorize and document a variety of contact touch points and easy to reference
What do you dislike about the product?
When creatio makes updates to its system, it often interupts our usage and requires additional work from our IT department to fix. Time they don't necessarily have.
What problems is the product solving and how is that benefiting you?
We have six phone representatives and over 1000 dealers that can call at anytime. It's likely that when they call, they won't be speak to the same person they last spoke with. Creatio is a great help in being able to review previous call history and being brought up to speed on previous issues/conversations
A no-code solution that is scalable and offers CRM functionality to its users
What is most valuable?
The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution.
What needs improvement?
HRM is an area where Studio Creatio lacks and needs to improve. The solution needs to have more customization options.
For how long have I used the solution?
I have been using Studio Creatio for over a year. I am a reseller of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Two people are using the solution in our organization.
My clients who use the solution are medium enterprises.
How are customer service and support?
Getting the right set of people in Africa for technical support becomes a bit challenging, but their knowledge base is fantastic. There are write-ups in the solution's knowledge base, making it easy. When using people, the deployment takes time. I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
On a scale of one to ten, where one is low and ten is high, I rate the setup phase a five since we are in Africa and we are the sole providers of the solution in Africa. It is important to note that I am speaking about external deployments.
The solution is deployed on the cloud.
Around five people were required for the deployment.
The deployment took around 20 odd days to be completed.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive.
What other advice do I have?
Studio Creatio is a fantastic product. It's the best product I have used to date.
I rate the overall solution an eight out of ten.
creatio low code is very useful
What do you like best about the product?
You can easily provide the module you want due to its user-friendliness and low code logic.
What do you dislike about the product?
test and go live environment is very difficult. You can't do without your developer team
What problems is the product solving and how is that benefiting you?
It solves my problems in crm and support systems and benefits me.
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