Studio Creatio
CreatioExternal reviews
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Recommend for business process
What do you like best about the product?
The business process automation is very good. And there are many plugins , which is helpful in 3rd party connectivity. The notification bar is a key to handle the updates on everything.
What do you dislike about the product?
In contact center infrastructure need more more unfriendly improvements and easier configurations.And process publishing time is too high , which is the major time consumer.
What problems is the product solving and how is that benefiting you?
bpm'online is developer independent for managing the sections which used for business.So I can save the implementation time for CRUD UIs.
Great value for money and wonderful customer support
What do you like best about the product?
The ability to customise the product and adjust it to your needs.
Most of the adjustments you are able to do yourself without any coding.
Super nice and helpful customer service and great onboarding process.
Competetive price.
Most of the adjustments you are able to do yourself without any coding.
Super nice and helpful customer service and great onboarding process.
Competetive price.
What do you dislike about the product?
Some things in the UX could be improved for sure, but overall with this value for money I have nothing to complain about.
What problems is the product solving and how is that benefiting you?
In bpm we are storing the information about our customers and opportunities and tracking the results.
Serves departmental needs very well.
What do you like best about the product?
It is a multifunctional program with great features. The best part of bpm'online is that it provides me with a unified environment where all vital information can be processed. Employees can easily interact with customers, schedule events and perform marketing activities. It is highly customizable. The user interface looks and feels great too.
What do you dislike about the product?
The support team can be slow sometimes. However, I must give a credit to the technical specialists, they explain everything clearly and answer all my questions, even the most difficult ones. Another aspect is that you must go through a training process since there is a somewhat strong learning curve.
What problems is the product solving and how is that benefiting you?
The platform helped us keep up with the dynamic growth of the company without sacrificing the quality of our service. It is worth mentioning that mainly, we configure the case management tool to deal with the next requests and add some additional features, such as the wait for response stage and the qualifications section. With the help of the bpm'online service, we managed to integrate a series of tasks necessary for quality service in a single platform.
Recommendations to others considering the product:
Bpm'online will increase efficiency by improving processes and automating some of the tasks. The product is recommended. From personal experience, he works closely with his clients and always allows them to test the system without limitations and even begin to develop it during the follow-up period and then transfer all changes and implement them. Run and use it.
Multifunctional platform for quality service
What do you like best about the product?
Of all system’s capabilities, data accessibility is what we admire the most. No matter which communication channel the data has been collected from – it is all seen in one place, easy to find and accessible to all employees. With bpm’online mobile app, service support managers are not dependent on their PCs, being able to manage data even while being out of office during service visits.
What do you dislike about the product?
At the early implementation stage, we really lacked some learning materials that would otherwise help us guide our employees through the system, making them learn faster how to use it.
What problems is the product solving and how is that benefiting you?
Multichannel communications, client data consolidation, configurable access control, case management and service process monitoring tools – a list of aspects we benefit from by using bpm’online is by far not limited to these features only. Thanks to bpm’online service solutions, our service engineers have shortened case processing time and improved the quality of customer service in general.
Additionally, bpm’online helps us not only manage current service processes, but also plan future ones. A special business process has been set up to automatically calculate the date of next service visit and have a particular employee assigned to it – all done based on the data provided in the system.
Additionally, bpm’online helps us not only manage current service processes, but also plan future ones. A special business process has been set up to automatically calculate the date of next service visit and have a particular employee assigned to it – all done based on the data provided in the system.
user friendly crm / user and partner review
What do you like best about the product?
BPM'online is a user friendly system with nice, modern and logic interface. Thanks to its business process platform it can be customized and adjusted based on our needs and goals for our customers. It customization allowed us to achieve a better management of our internal processes as well as of our sales and marketing teams management.
What do you dislike about the product?
We had minor issues an the beginning of the implementation, but the support team solved them straightaway. Also, there are so many setting and possibilities in the system that I frankly don't know if we will get to know them all.
We know bpm'online is always improving, but we hope the marketing management gets new features.
We know bpm'online is always improving, but we hope the marketing management gets new features.
What problems is the product solving and how is that benefiting you?
- tracking and sending emails and seeing the interactions with our clients and prospects;
- sales processes modified to fit our needs based on the kind of opportunities and more efficiently;
- organizing documents flow;
- getting custom analytics.
- sales processes modified to fit our needs based on the kind of opportunities and more efficiently;
- organizing documents flow;
- getting custom analytics.
Solutions CRM
What do you like best about the product?
IT's a good tools for manager our personal commercial. We use it for to have tracing about the sell od team.
What do you dislike about the product?
I have had problems with the databases because when joining accounts or similar contacts I have not been able to delete the history and I remain with history in two accounts
What problems is the product solving and how is that benefiting you?
N/A
Bpm’online - investment that pays off
What do you like best about the product?
The best part about bpm’online is that it provides us with a unified environment where we can process all the vital information. Our employees can easily interact with customers, schedule events and conduct marketing activities. By the way, we made a choice in favor of two products - bpm’online sales and bpm’online marketing.
Bpm’online helps us to obtain more customers – the system helps us to understand their needs faster. Creating effective marketing campaigns became much easier as well. By having a complete picture of our business school, it’s easier for us to develop an effective strategy for its further improvement.
Bpm’online helps us to obtain more customers – the system helps us to understand their needs faster. Creating effective marketing campaigns became much easier as well. By having a complete picture of our business school, it’s easier for us to develop an effective strategy for its further improvement.
What do you dislike about the product?
Support team can be slow at times. Nevertheless, I should give those technical specialists a credit – they explain everything clearly and answer all my questions, even the trickiest ones.
What problems is the product solving and how is that benefiting you?
A couple of months after bpm’online implementation we have noticed significant changes. And those changes were definitely positive. The best part about the system is that now our school can use sales and marketing tools in a single IT ecosystem, which is really awesome!
Order history section contains all the important information about transactions and customer needs, as well as sources of those needs and other marketing information. With bpm’online, it’s much easier to maintain long sales cycle as well as streamline lead processing.
Bpm’online encouraged us to build first-class marketing campaigns – this allows us to attract new customers and increase the loyalty of the existing ones. Shorty put, we are happy with this CRM and planning to keep using it further.
Order history section contains all the important information about transactions and customer needs, as well as sources of those needs and other marketing information. With bpm’online, it’s much easier to maintain long sales cycle as well as streamline lead processing.
Bpm’online encouraged us to build first-class marketing campaigns – this allows us to attract new customers and increase the loyalty of the existing ones. Shorty put, we are happy with this CRM and planning to keep using it further.
bpm'online goto crm platform
What do you like best about the product?
Ease of use and implementation, low cost enterprise solution
What do you dislike about the product?
3rd party integrations are sometimes not always available in the marketplace
What problems is the product solving and how is that benefiting you?
sales pipeline, drip campaigns,
cost savings for small medium businesses
cost savings for small medium businesses
Great CRM for exceptional license management and sales process automation
What do you like best about the product?
Prior to the implementation of bpm'online sales enterprise, all work with customer requests was performed in mail client that could not be customized to meet our organization’s needs. We were looking for a sales automation tool that will provide us with the complete picture of managers’ performance by the means of analytics reports. Finally, we decided on bpm’online sales enterprise.
The best thing we like about bpm’online is that it helps us to monitor and maintain our organization’s software licenses. License management in CRM system helps to track them in more effective way now. Utilizing this tool allows us to produce high quality data and provides the added benefit of transparency.
The best thing we like about bpm’online is that it helps us to monitor and maintain our organization’s software licenses. License management in CRM system helps to track them in more effective way now. Utilizing this tool allows us to produce high quality data and provides the added benefit of transparency.
What do you dislike about the product?
We are happy with the system. Like everything about it.
What problems is the product solving and how is that benefiting you?
Bpm’online implementation enabled our business development department to streamline the process of client licensing. Client access licensing is performed so much faster now! The best part is that with bpm’online our sales reps spend less time on sales closing. Intelligent business processes enable us to configure notifications about license term expiration. In addition, the software allows to automatically generate contracts and documents required to close the deal. License renewal management has been simplified a lot.
Good CRM for logistics companies
What do you like best about the product?
Before bpm’online we used Outlook to handle customer requests. However, with time we discovered that Outlook does not allow us to measure employee performance properly and collect customer data accurately. Also, it always huge problem for clients to duplicate their requests in case of absence their Manager. In addition, reporting has become difficult. We decided to switch to bpm’online CRM.
What we like about bpm’online is that it has an intuitive interface and a social look and feel, which makes working with the software easy. Bpm’online CRM allowed us to automate communications with clients and improve collaboration between multiple departments.
What we like about bpm’online is that it has an intuitive interface and a social look and feel, which makes working with the software easy. Bpm’online CRM allowed us to automate communications with clients and improve collaboration between multiple departments.
What do you dislike about the product?
Can’t think of any disadvantages at the moment, everything is working fine.
What problems is the product solving and how is that benefiting you?
Bpm’online enabled us to aggregate all the needed information in a single environment. This allows us to monitor and analyze manager performance. Having a 360-degree view of all the customers helps us predict their preferences – it is much easier to win their trust now. And there is no need to ask clients to repeat information they already discussed with other Manager.
With bpm’online we can easily measure customer satisfaction. We can communicate with customers directly from the system. This includes making calls, managing email, approving contracts and collaborating in the enterprise social network. Will use this system further.
With bpm’online we can easily measure customer satisfaction. We can communicate with customers directly from the system. This includes making calls, managing email, approving contracts and collaborating in the enterprise social network. Will use this system further.
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