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OnBase a great image solution
What do you like best about the product?
OnBase is a great way to store documents and retrieve them to get yourself into a paperless environment. They have workflows setup to minimize use and maximize production.
What do you dislike about the product?
The only thing that I could say is a dislike would be that upgrades are a bit of pain, because our system is so big. They just take a while to setup and do lots of testing before bringing it in to production.
What problems is the product solving and how is that benefiting you?
We have minimized our paper invoices, we can give visibility to our branch locations to pull up images and see invoices at their respective locations.
Recommendations to others considering the product:
A great system to help you get into a paperless world. Great service and helpful techs.
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I have been using it daily for a year
What do you like best about the product?
it is easy to use, very easy to search, user friendly
What do you dislike about the product?
the zoom function on documents, I have to reset it with each page
What problems is the product solving and how is that benefiting you?
it is much easier to store documents and have them accessible as I need
Couldn't get it Live
What do you like best about the product?
They had a few great features. The web viewer was really clean and much more user friendly than their competitors. Went onsite for administration training and it was really well done.
What do you dislike about the product?
We weren't able to get our legacy data migrated into the system. We tried various routes but the data migration was unsuccessful.
What problems is the product solving and how is that benefiting you?
We were looking to upgrade our scanned records management system.
Recommendations to others considering the product:
If you have legacy data to migrate, make sure they have been able to convert previous customers first.
End user perspective
What do you like best about the product?
Ability to securely store and retrieve documents and files from anywhere. Very powerful platform.
What do you dislike about the product?
Complicated folder structure and naming conventions....could be due to our particular implementation.
What problems is the product solving and how is that benefiting you?
Paperless globally distributed team.
Admin user
What do you like best about the product?
I like the fact that you can search and find what you need fast. Storage is a plus as well.
What do you dislike about the product?
As with anything licensing can become expensive. Other than price there wasn't too much I did not like about the product.
What problems is the product solving and how is that benefiting you?
Better business workflow.
Provides information that can be shared and updated among several users
What do you like best about the product?
Project notes, cost tracking and ability to attach upload and download files for updating and sharing.
What do you dislike about the product?
Sometimes it can be very time consuming updating notes/files with multiple screens.
What problems is the product solving and how is that benefiting you?
Sharing information with multiple users. I is a nice to b able to do multiple function for cost and project management and to be able to share and update several job files.
Recommendations to others considering the product:
Take advantage of the training in order to use several of the features.
OnBase, how did I survive without you?
What do you like best about the product?
I like the ease and simplicity of retrieving documents using this software. I work for local government and we have had many scanning/indexing applications before and OnBase is by far the best. I scan the documents as a .tiff so the entire document is text searchable.
What do you dislike about the product?
I would say that I dislike the indexing values. For instance, invoices are filed by the company name, invoice number, and date and it would make it easy to add a line for the subject as we have many of the same invoices but for different projects. I wish there were more subfolders within the file cabinet also.
What problems is the product solving and how is that benefiting you?
I have realized that I do not have to dread when my boss asks me to pull a contract, letter, etc. because instead of in the past when it would take me thirty minutes to an hour, now it normally takes me ten minutes max to find whatever it is he is looking for. He is much happier with me and I enjoy the retrieval of documents for him.
Recommendations to others considering the product:
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Great resource management
What do you like best about the product?
OnBase makes it easy to store information in a way that is accessible over time. Also, easy to collaborate with other users to gain vital information across departments and physical locations.
What do you dislike about the product?
Sometimes it is hard to remember which key terms are used to search for a particular document.
What problems is the product solving and how is that benefiting you?
Collection and management of event and contact data over time
Implementing OnBase with Clients - Consistently Satisfied
What do you like best about the product?
Since Hyland acquired OnBase, the organization has been headed in the right direction. The support is strong, the implementations are improving, and so is the software. The quality of the integration and file structures is really dependent upon a strong relationship between the customer and OnBase. It's essential that you work closely with your implementers.
What do you dislike about the product?
The software is still a bit clunky and it's integration points are not always clear to the end user. Some instances of OnBase are old and outdated. OnBase could do a much better job ensuring that customers upgrade to the most current workflows and best practice recommendations.
What problems is the product solving and how is that benefiting you?
Revenue cycle redesign with EMR, practice management + scanning with OnBase.
Recommendations to others considering the product:
Be sure to align your project timelines that OnBase sets forth with your primary EMR implementation - OnBase is strong, but testing and training/adoption is key!
A full feature software capable of anything with the right module
What do you like best about the product?
This software is capable of well beyond normal content management. In addition, it is able to be used across the company supporting multiple business silos. Currently, we are using it in HR AP and general clinical use. Once OnBase is inside your corporation a creative system admin will be able to find never ending uses,
What do you dislike about the product?
Modules so many modules every single one of them cost a bit more. A typical process goes the company wants to use OnBase for task x. OnBase sales oh yes we have the perfect solution. Great let's build it, sales okay we just need these six new modules. Each module will have its own licensing and own support which gets old.
What problems is the product solving and how is that benefiting you?
We have got rid of so much paper. We use it for HR to keep track of all the new employee paperwork. In addition, we use it to speed AP approvals keeping the entire system digital and streamlined. Lastly, we handle all digital faxes indexing each to its appropriate location.
Recommendations to others considering the product:
Go for it. It is a great product just make sure you are careful with what modules you will need.
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