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Clean interface, good organization, controls take a little bit of an adaptation period
What do you like best about the product?
The interface is useful and expansive. The multiple panes allow the user to see everything that needs to be seen. The exporting options are effective and the PDF viewing option is really great as it allows for quick and easy printing download, etc. (At least while using Chrome as the browser - I haven't used it on any other browser.) The categorization for types of documents is also very helpful. It is easy to toggle between different documents within the same profile and this makes it easy for profiles that have a great number of documents.
What do you dislike about the product?
The interface is a little overwhelming at first, especially if previous file management systems looked different (or you're upgrading from a much older system). It relies a little too much on clicking specific items instead of labels or buttons. It also seems to have extraneoius features and outcomes, but that could be due to our purposes - this is an enterprise product but we use it only for document management of fiels that are 3 or more years old. The seperate panes in the interface are good but the navigation and visual clutter is a little too high within each pane. It also doesn't work well with dark mode or dark readers for users that have those options.
What problems is the product solving and how is that benefiting you?
It allows us to easily access a great number of documents for specific student files. It is a catch-all for anyone who needs to access to these files and documents. It was especially easy to move over documents from our previous document management and storage system (Nolij). Our ITS was able to pull everything over with the same categories and labels with no issues whatsoever.
Recommendations to others considering the product:
The biggest thing is to make sure your current documents can be easily moved over, with the same labels and categorization.
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Excellent Enterprise Process Management Suite
What do you like best about the product?
It takes the content in various formats, including pdf, txt, tiff etc.
What do you dislike about the product?
However, with the version I used, the images or certain formats were loading slowly. This has also resulted in the application to crash sometimes.
What problems is the product solving and how is that benefiting you?
Process or Content Management for Healthcare including reconcilation
Good tool to share documents
What do you like best about the product?
Many options, different views, easy for user interface
What do you dislike about the product?
Would like to be able to move between tasks easier
What problems is the product solving and how is that benefiting you?
Distribution, review and approval of Invoices
Pretty easy to use
What do you like best about the product?
User friendly. Seamless. Doesn't feel clunky
What do you dislike about the product?
Not much the software works fine and is easy to use
What problems is the product solving and how is that benefiting you?
I was able to process ap/ar paperwork quickly
Recommendations to others considering the product:
Works good
Great way to organize issues
What do you like best about the product?
This has a great way to organize issues we have and submit for adjustments to our deals. Offices are able to escalate problems through onbase but as a use on the other end I find it pretty simple to use once you're properly trained on what to do. The automatic emails when something gets completed or needs more attention is probably my favorite feature.
What do you dislike about the product?
It's a little clunky looking. I find it to be a bit outdated in appearance but it does the job it needs to and that's keeping track of our submissions.
What problems is the product solving and how is that benefiting you?
Organizing our issues and making sure they get completed. Paying agents faster and accurately.
Recommendations to others considering the product:
Make sure everyone is properly trained on how to use it so that you and everyone else is getting the most out of it
Onbase access for higher education
What do you like best about the product?
I work for high education. It's great to be able to be able to upload/print files within to save for better access later. Additionally, we get requests within to assist with students needs with the workflow folder. It's also easy to view and complete tasks.
What do you dislike about the product?
Sometimes, Onbase can be difficult to navigate through. For some documents, we need to add highlights or notes to. It took me awhile to find where these are located. I also don't like that some tasks within the workflow folder can only be viewed by one person. So if someone is working in it, another can't view it. Also, if u log off before you get out of a task, it locks it. So you will be unable to view it until you u lock it from the settings menu.
What problems is the product solving and how is that benefiting you?
With higher education, we are able to save a lot of documents within. This way, we can type in a students ID and see everything that we have uploaded historically to a students file. This is a huge benefit, as we don't have to have multiple applications open and just this one.
Rigid, Fixed Functionality.
What do you like best about the product?
OnBase does the most basic search and index functions well. It doesn't lag or have latency very often. The user can have multiple windows open and move them between screens for the most convenient arrangement. Entries can be indexed in a variety of ways - by control number, alphabetical order, index number, and so on. There's also the ability to add notes to the documents, which is an important function for customer service.
What do you dislike about the product?
Outside of its most basic search and index functions, Onbase is an unyielding program. If a document isn't indexed 100% by the book, it can be easily lost and not appear on searches. There is also an error that generates when a particular 'flag' is missing on the document. When this happens, it is impossible to attach a copy to an active transaction in the cash drawer, and only a supervisor can override it. Onbase is prone to freezing and crashing when there is a high volume of documents in the system.
What problems is the product solving and how is that benefiting you?
Indexing documents with Onbase is a simple process. It simplifies and streamlines the indexing process and allows for bulk processing.
Recommendations to others considering the product:
I wouldn't recommend this as a primary system to handle documentation. It is not entirely reliable, it crashes under heavy loads, and it isn't very flexible when it comes to overall functionality.
All in one place
What do you like best about the product?
It's easy to upload, download and view documents
What do you dislike about the product?
Not I think of anything that don't like in it.
What problems is the product solving and how is that benefiting you?
Getting rid of paper files and making everything virtual and easy to find. We can see all the data and documents of each employee on one place and access from pne place.
Recommendations to others considering the product:
If you are looking for a one window operation and get rid of paper files Onbase is the right choice.
OnBase- The best!
What do you like best about the product?
Alot of options when it comes to sharing reports, indexing documents, etc.
What do you dislike about the product?
OnBase's only downfall that I can point out is that it crashes often. In a work week it would crash prob 10 times in 5 days.
What problems is the product solving and how is that benefiting you?
We use a third party business partner with some document ingestion to help with a backlog. It has helped tremendously with that!
Product is good and understandable
What do you like best about the product?
The tools and capture technologies of Onbase are good
What do you dislike about the product?
It takes lot of system resources to run on a machine
What problems is the product solving and how is that benefiting you?
Capture techniques are good
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