not 100% reliable but a necessary evil
We are a very small Non-Profit. We are using Google Workspace for Non Profits and I needed backups for email and google drives. We are only 12 people but We have to pay Druva for 25.. that was understandable. But a several weeks we had a situation where - apparently due to some change on the google side - druva stopped backing up. Unfortunately since I don't look at our Druva reports daily several days had gone by before I realized that there was a problem and we weren't being backed up. Druva was good about sorting the issue out ex post facto but I would've appreciated more diligence on their part to fully explain to me what happened, how to avoid it happening again in the future and an offer of some compensation for our down days. I don't get the feeling that Druva cares very much whether our small little organization stays a customer or moves on to a competitor. I will be happy to amend this review if Druva decides to be more solicitous of my continued business and customer satisfaction.
Solid, worry free product to meet your backup needs
What do you like best about the product?
Druva just works. Once you have the client installed, apply the settings, and it is worry-free.
What do you dislike about the product?
Druva has increased prices lately, making it harder for small businesses and non-profits to afford. Backups should be affordable for all, regardless of size and status.
What problems is the product solving and how is that benefiting you?
We used Druva to replace our old tape backup system. We gained a worry-free system, with no need to manage tapes or other media.
Recommendations to others considering the product:
Please give them a look, but be sure to push and negotiate on the price. Be sure to compare prices and hold that to Druva if needed.
Great product being discontinued
What do you like best about the product?
The ability to point clients to a local data storage option provides companies with the best control and information governance. Centralised management of clients and data assists system administrators to deploy and manage large network deployments with ease. Browsing of historical data and prior versions is simple and users can initiate their own data recovery at a highly granular level. Access to technical support is relatively easy and they are quite responsive.
What do you dislike about the product?
The current version of the client that we use which allows for storage of data on an on premise server is being phased out early 2021, meaning that the only option available will be to backup to a cloud service. This is disappointing and makes it largely a clone of every other 'cloud backup' product out there (Mozy, iDrive, etc). A bug exists with licensing where the client floods the network with connection requests to the license server; if the connection to the server cannot be established it crashes the local network.
What problems is the product solving and how is that benefiting you?
inSync provides us with a user accessible local data storage and backup option which is easy to use and manage. This assists with users switching between machines and hotdesking, as well as data recovery in the event of loss or damage of EUC devices. The ability of users to initiate their own data restore and recovery results in a significant decrease in tickets to the Service Desk to perform these tasks.
Recommendations to others considering the product:
Consider whether backup of data to an on premise server is a requirement. If so then this product will not meet your requirements from next year.
Great product
What do you like best about the product?
Easy to use, easy customer recovery of files.
What do you dislike about the product?
That I'm being forced to move to the hosted solution for more money. We will be transitioning to OneDrive backup to prevent the additional costs.
What problems is the product solving and how is that benefiting you?
Desktop backup solution for campus users.
