Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Centrical Connector for Amazon Connect

Centrical | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

114 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Maurizio Remo B.

New gamification project for an international company in Italy

  • July 06, 2017
  • Review verified by G2

What do you like best about the product?
Excellent assitance from the Customer Success team manager (Itamar)
Flexible and powerful software.
What do you dislike about the product?
Not all narratives are today available in Italian..but we know that work is in progress.
What problems is the product solving and how is that benefiting you?
A high engagement and learning focus was reached by the sales teams for the launch of a new product

    Ron R.

Piloting GamEffective in our department - a review based on my opinion

  • March 03, 2017
  • Review verified by G2

What do you like best about the product?
Working with Anna, and the team at Gameffective was very enjoyable. They were always on hand to help with any questions about their application, and had a lot of great ideas to help us build engagement and utilize the tool to its fullest.
What do you dislike about the product?
I wish I had more time to dedicate to using the tool - the learning curve for the application isn't tough at all, so the more I used it, the more I wanted to use it.
What problems is the product solving and how is that benefiting you?
We were trying to see how we could boost some internal KPI's and improve on engagement - we are just completing the pilot now, but have received some very positive feedback from the agents that were a part of the pilot, and they loved being a part of it.
Recommendations to others considering the product:
Like most things in life, the Gameffective application is a tool that you can certainly get a lot out of, if you have the time to put into it. Not to say that there is a lot of work that you need to do to get the application working, but the more time you can put into utilizing the tools, i.e. trivia and simulations, you will definitely see great engagement, and a great tool to get new information into the hands of the users.

    Computer Software

Engaging and Fun Learning

  • December 21, 2016
  • Review provided by G2

What do you like best about the product?
The ability to create engaging content and trivia/simulations really helps agents learn in a fun, no pressure way. The teams are engaged trying to best one another but seeing improvements in KPI metrics using GamEffective's tools puts a smile on my face. I've seen improvements month over month to the analytics which helps me understand how the tool is being used and areas my team can improve on.
What do you dislike about the product?
I'm not a fan of the Trivia UI. The character limitations and the goofy trivia host gets old - but I hear there are improvements in store and I've always been a fan of GamEffectives updates.
What problems is the product solving and how is that benefiting you?
We work in a fast pace environment. Getting information out to front line agents in a timely manner is key to building knowledge and improving sales and customer satisfaction metrics.

    Retail

Interesting, a great learning experience.

  • November 30, 2016
  • Review verified by G2

What do you like best about the product?
GameEffective offers a very robust platform that lends itself well to an established training program. The tools available produce a fun, engaging learning experience.
What do you dislike about the product?
The analytics seem to be in the process of being ironed out and have not led to a positive experience for our team. It is clear GameEffective outsources their analytics division.

Moreover, as great as GameEffective is,, our team struggled with the implementation. Our training program is still very young and still being developed for our organization, and did not lend itself well to the GE platform. While this is an issue we must conquer. GE definite lends itself better to a more established training program looking to take it to the next level.
What problems is the product solving and how is that benefiting you?
We did not have an established training program for our Pro Sales team, which we leveraged GameEffective for. GameEffective was leveraged as a catch all solution for the training needs of that department, with mixed results.

GameEffective provides a great experience at the end of the day and we have only minor grievances. Employee satisfaction and participation in out training program is up.
Recommendations to others considering the product:
Timing is crucial with GameEffective, as is on going support. GameEffective is not a one time use, easy install solution and will require ongoing resources if it is expected to be successful. Weekly updates (at minimum) are necessary in order to drive user engagement.

When Gameffective works, it works. Users are engaged, competition thrives, and we see our participation values rise. When the platform is left stagnant, it becomes viewed as a waste of time and money. Ensure you have the resources to dedicate to the platform, or you will struggle.

    Jeff H.

Great motivation for our teams

  • November 29, 2016
  • Review provided by G2

What do you like best about the product?
I've been very impressed with GamEffective's ability to go beyond dashboards to drive employee engagement on their hourly performance metrics. The ability to customize content and KPI weights based on seasonality aligns very well with our environment.
What do you dislike about the product?
We often have the need for multiple admins, one for the data and one for the game and content. Having additional licenses with different levels would help.
What problems is the product solving and how is that benefiting you?
We wanted to create a more consistently competitive environment where teams that don't normally compete would be able to compete with one another. We have realized increased performance through increased employee engagement.
Recommendations to others considering the product:
I would recommend to start with the behaviors you want to encourage and build from there. In a call center environment, we had some preconceived notions and reports that had to evolve as we moved forward to ensure we were encouraging the right behaviors consistently.

    ANGIE P.

The experience has been enjoyable and exciting.

  • November 29, 2016
  • Review verified by G2

What do you like best about the product?
I love that we can customize the games to fit our needs. The team has been a pleasure to work with and is always available to assist. They have great ideas to help create a buzz with our staff and teams.
What do you dislike about the product?
Our staff has requested to be able to customize items based on their points levels. This is currently not available, but the feedback was well received by the GamEffective team.
What problems is the product solving and how is that benefiting you?
We are working towards raising our KPI's on a floor wide basis. The game feeds into the natural competitive side in all of us. As they see that they are gaining ground on one of their peers, they give a little extra on their calls.

    Allan M.

Enhancing the Learning Experience!

  • November 29, 2016
  • Review verified by G2

What do you like best about the product?
GamEffective has helped us enhance our Learning and On-Boarding Experience, I love how dynamic, intuitive, user-friendly the platform is. Support is definitely a strong point as well, the team is committed and always there to help. It is very nice how you can customize your own content, create new activities using templates and plug and play tools, the mobile application is also a plus. The team is open to listen to suggestions and make an even better experience, all through strategic team partnership!
What do you dislike about the product?
So far I haven't really seen something I dislike, all items are great and what can be even better is taken as a challenge by the GamEffective team to deliver even a greater experience.
What problems is the product solving and how is that benefiting you?
We are enhancing our Learning experience as well as our On-Boarding program, something better and more tailored to our needs and the needs of our Human Talent, people really enjoy the interactive experience and game elements tied to our program now. What a creative way to promote employee engagement!
Recommendations to others considering the product:
Give it a try! its definitely worth !

    Sara H.

GamEffective makes learning easy and fun!

  • November 28, 2016
  • Review verified by G2

What do you like best about the product?
The people! Monique and Itamar are outstanding to work with. they are always looking for ways to increase engagement, be more creative, and think outside the box.
What do you dislike about the product?
There is nothing I really dislike. The game graphics could be a little more appealing.
What problems is the product solving and how is that benefiting you?
We are using this platform to train approximately 100 users per year. This helps us to promote learning while staying connected.
Recommendations to others considering the product:
Highly recommend. Easy to use, affordable, creative, great way to promote continued learning.

    Computer Software

Maintaining +90% positive CSat rating, while improving support service delivery efficiency.

  • November 22, 2016
  • Review provided by G2

What do you like best about the product?
In our contact centers utilize Gamification to drive competition among support team members to improve response times, improve mean time to resolution, and identify training gaps; and other areas for improvement as part of employee development programs.
What do you dislike about the product?
There is nothing to report at this time as we are still pending global rollout to the Enterprise.
What problems is the product solving and how is that benefiting you?
TBD. Pending rollout to our entire global enterprise.

    Derrick P.

Gamification Evolved

  • November 22, 2016
  • Review verified by G2

What do you like best about the product?
The e-learning elements are what drove me to select GamEffective. This focus on employee development was missing from other options I had explored.
What do you dislike about the product?
I'd love a few more social features to add communication the goes outside of the GamEffective page a=to get people back in to the system.
What problems is the product solving and how is that benefiting you?
We are trying to help our team be more self-sufficient and to increase productivity. The e-learning elements help them gain some mastery of their role and the competition with KPIs create positive momentum towards success. It's early so we don't have a lot of data yet to show results.

showing 101 - 110