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Platform evolves all the time and great for engagment
What do you like best about the product?
It is great communication call and the Centrical team are always doing more and more improvements, with lots of tools to help your company succeed.
What do you dislike about the product?
Nothing really i dislike it is pretty easy to use.
What problems is the product solving and how is that benefiting you?
We use the platform to ensure that all updates and training is in one place and we can measure the agents understanding of new processes and training.
Recommendations to others considering the product:
Great engagement tool, it shows your team's performance in one place.
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Pleased so far
What do you like best about the product?
What I like best is the flexibility to create an engaging experience. They seem to be dedicated in enhancing the experience through innovating the platform. We looked at many platforms and this one in my opinion was most professional and delivered the feeling of quality we want our users to experience.
What do you dislike about the product?
I can't really say I dislike anything right now I have a learning curve to get through and they have been very responsive with questions I've submitted to help me as an admin developing/designing the game.
What problems is the product solving and how is that benefiting you?
We believe centrical will help us with performance visibility and transparency our reps currently don't have, we also believe the microlearning is a very important part of us growing our organization with consistency. Workloads can be stressful and we like the positive theme centrical helps us support.
Great tool for engaging employees and uplifting performance
What do you like best about the product?
The ease of creating campaigns and missions! It is user friendly from the back end to the front end users. The competitive edge really brings out the best in our staff.
What do you dislike about the product?
My only qualm would be sometimes the images can be very tricky to upload even when they meet all the requirements I often get the failed to upload error.
What problems is the product solving and how is that benefiting you?
We have used Centrical to uplift risk maturity and take our employees through the curve change of brand new systems, products and regulatory laws that have impacted the insurance and finance industry.
Recommendations to others considering the product:
Go in with an open mind and trust the experts at Centrical - they are a wealth of knowledge and can help you make your Game the best it can be!
Great Product, Helps Drive Goals
What do you like best about the product?
It helps us customize our game keys, so we can drive specific targets for our team.
What do you dislike about the product?
Our company has gotten very used to our existing reports, so we do not utilize the Centrical reporting as much as a lot of other places might. We wish it was easier to get the data out, in order to enhance our reporting with this data.
What problems is the product solving and how is that benefiting you?
As a retail company, we wanted a way to have our teams focus on specific goals, and be able to change those when necessary. Centrical lets us do that easily, and the team always knows what they are currently trying to push.
Work closer & more efficiently
What do you like best about the product?
Centrical allows better management of performance with friendly UX, simple functionality for managers and comparison features.
Gamification is highly appreciated by our end-user. We also identify more quickly lack of perf results and are more reactive to adapt the content and coaching to maintain perf results.
Globally, the tool help to coordinate action on performance, coaching, communication and have a positive impact not only performance but also on employee engagement which is at the same level as performance.
Gamification is highly appreciated by our end-user. We also identify more quickly lack of perf results and are more reactive to adapt the content and coaching to maintain perf results.
Globally, the tool help to coordinate action on performance, coaching, communication and have a positive impact not only performance but also on employee engagement which is at the same level as performance.
What do you dislike about the product?
There's no important lack and negative features in the current tool.
I assume the best integration in IT ecosystem could be done as "standard" connection with HR system (Successfactors, Workday, oracle...) to quickly have an update of HR information.
I assume the best integration in IT ecosystem could be done as "standard" connection with HR system (Successfactors, Workday, oracle...) to quickly have an update of HR information.
What problems is the product solving and how is that benefiting you?
We enhance our engagement rate, nps & communication flow.
We focus centrical to improve our challenging kpi. for some results, the improvement is close of 30 points.
We focus centrical to improve our challenging kpi. for some results, the improvement is close of 30 points.
Centrical - Webhelp Romania
What do you like best about the product?
Is an interactive app that helps you be better every day. Learning in Centrical is a game!
What do you dislike about the product?
I love it 100%.The tool is periodically improved
What problems is the product solving and how is that benefiting you?
We have increased efficiency indicators and performance is increasing due to Centrical, we have also reduced absenteeism in our activity.
Gamification for sales success
What do you like best about the product?
Centrical combines many goals in a single tool - in addition to learning content and competitions, sales are successfully managed through individual KPIs and the leaderboard provides a transparent overview for everyone. This is the digitalization of the leaderboards ;-). the help of the people is excellent and the cooperation terrific.
What do you dislike about the product?
it's not easy when you have a special structure and you have to do everything in several languages, here we still have some potential.
What problems is the product solving and how is that benefiting you?
We always have challenges but no problems ;-). and we bring in addition to the turnover also each individual further.
Corporate Fun!
What do you like best about the product?
It is great that we can raise awareness on hot topics and performance while we are having some fun at the office, competing with colleagues.
What do you dislike about the product?
There is nothing I disliked so far, it is great.
What problems is the product solving and how is that benefiting you?
We have been using it to push e-learning sessions, refreshers on KB articles and hot topics FAQs. The teams' awareness and engagement were really amazing.
Great Product, pays for itself!
What do you like best about the product?
fresh narratives and easy UI making for little to now training for our end users
What do you dislike about the product?
Nothing!!! Does all we asked for and more
What problems is the product solving and how is that benefiting you?
Agent engagement and making perf mgmt fun!!
Recommendations to others considering the product:
Great product, with an ever-evolving set of tools, such as the recently implemented coaching and insights. This makes for more time for my TMs to coach where its needed! Also love the new narratives to keep it fresh for the users. Such a good tool to show new potential clients visually how we engage the teams
Change of mentality
What do you like best about the product?
Everything connects so easily: KPIs that can be improved with tailored content, and in the end, you also receive rewards. I find it a very engaging tool, and people should see the added value overall. It keeps the employee happy while also doing their job.
What do you dislike about the product?
I would like to have the option of being able to see the hidden missions separate from the active ones. Right now, they are mixed, and it's a bit confusing. The ''badges'' section, for example, for admin, looks much better with the new look.
What problems is the product solving and how is that benefiting you?
Soft skills exercises, tracking KPIs, customized presentations about the company, the possibility of offering incentives right away, such as the implementation of Virtual Store + badged offered by managers.
Recommendations to others considering the product:
Centrical is great if you're curious about what the future of work will look like. I appreciate their enthusiasm and engagement when it comes to developing the work environment. They are entirely focused on people and how to help them achieve higher results by providing a great tool that will keep employees engaged and motivated.
Their support is fantastic, whenever I needed something, they were there. They take responsibility and pride in what they are doing, so very well done!
Their support is fantastic, whenever I needed something, they were there. They take responsibility and pride in what they are doing, so very well done!
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