Talkdesk
TalkdeskExternal reviews
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Streamlined Customer Service with Talkdesk
What do you like best about the product?
I use Talkdesk to handle customer service calls and emails in one location, which helps me maintain organization and facilitates prompt responses. It eliminates the hassle of managing client calls across several platforms by consolidating everything in one place. I enjoy how simple it is to use and how everything is available from a single dashboard. The call routing and reporting tools save time and make the team more productive. The integrations with Salesforce and Zendesk enable us to operate more quickly without switching between platforms. Moving to Talkdesk made scaling and supporting remote work significantly simpler. The initial setup didn't take long, and our staff was able to rapidly start using it because most of the configuration was straightforward.
What do you dislike about the product?
Certain functions require some time to get used to and feel a little complicated at first. Additionally, certain sophisticated features that could be more versatile are locked behind increased pricing.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to handle customer calls and emails in one place, eliminating the hassle of multiple platforms. It reduces wait times, simplifies team performance monitoring, and the dashboard and reporting tools boost productivity.
Reliable cloud calling platform that scales well for growing support teams!!
What do you like best about the product?
I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports.
What do you dislike about the product?
Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother.
Exceptional AI-Powered Contact Center for Seamless Customer Support
What do you like best about the product?
We use Talkdesk for bettering our customer service and support and it has been working well. It is a great auto dialer and works amazing well as a contact center and we always leverage on AI to ensures fast and reliable customer support.
It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.
With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers.
It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.
With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers.
What do you dislike about the product?
Using is Talkdesk is straightforward and it has all the features we need in place. No malfunctioning to report.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to better and improve customer support and it has awesomely delivered. It offers amazing AI features and coupled with the customer service automation, we have greatly improved our customer support and this leads to customer satisfaction.
Effortless Call Management with Powerful AI Features
What do you like best about the product?
I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores.
What do you dislike about the product?
I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting.
What problems is the product solving and how is that benefiting you?
Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms.
Outstanding Communication Platform with Powerful Integrations and Analytics
What do you like best about the product?
Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
What do you dislike about the product?
Talkdesk has issues with call quality where Internet connection is a must
Talkdesk has price transparency issues, something that makes it hard for company to budget
Talkdesk has price transparency issues, something that makes it hard for company to budget
What problems is the product solving and how is that benefiting you?
Talkdesk offers a unified contact center that ensures proper customer communication and improved engagement that brings more sales
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
Robust, Scalable Call Center Solution with Powerful AI and Seamless Integration
What do you like best about the product?
Talkdesk is a robust and scalable call center solution that gives remarkable outbound/inbound calls, workforce management, Omni channel support and others, all in one place
Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience
The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance
Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services
The customer help is centralized and this gives a conventional view that enhance our interactions
Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience
The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance
Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services
The customer help is centralized and this gives a conventional view that enhance our interactions
What do you dislike about the product?
Poor network connectivity causes some performance issues with Talkdesk and this leads to call delays
High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery
High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery
What problems is the product solving and how is that benefiting you?
Talkdesk has created a central contact center that facilitates all operations that entails customer help and assistance in the company
Talkdesk has significantly reduced the response time, where all customer services ate issued in a consistent manner
There is brilliance in handling customer queries and calls, where performance measures are done to all agents and the interactions they have with clients
Talkdesk is open to accommodate the dynamics and the growth in customer service and this optimize the use of AI and sales agents
We use Talkdesk to constantly monitor and improve our service help and there is effective training support
Talkdesk has significantly reduced the response time, where all customer services ate issued in a consistent manner
There is brilliance in handling customer queries and calls, where performance measures are done to all agents and the interactions they have with clients
Talkdesk is open to accommodate the dynamics and the growth in customer service and this optimize the use of AI and sales agents
We use Talkdesk to constantly monitor and improve our service help and there is effective training support
Comprehensive, AI-Powered Contact Center with Seamless Integrations
What do you like best about the product?
Talkdesk is a comprehensive contact center that gives remarkable customer support and efficient call center solutions
The program works closely with other help desk apps and CRM, and this improves the quality of customer service
The tool has AI capabilities that empowers the process if analysis, which includes sentiment analysis and real time dashboard display
Talkdesk is cloud based, ensuring that customer engagement are done systematically and efficiently
We get the unified view concerning the interactions that customers have with clients, and this includes the historical calls, records and even agent workflows
The program works closely with other help desk apps and CRM, and this improves the quality of customer service
The tool has AI capabilities that empowers the process if analysis, which includes sentiment analysis and real time dashboard display
Talkdesk is cloud based, ensuring that customer engagement are done systematically and efficiently
We get the unified view concerning the interactions that customers have with clients, and this includes the historical calls, records and even agent workflows
What do you dislike about the product?
Talkdesk operates under constant Internet connection, which demands extra infrastructure and costs
Talkdesk is comprehensive in handling customer help services, but the costs and maintenance costs are far above the standard operating costs
Talkdesk is comprehensive in handling customer help services, but the costs and maintenance costs are far above the standard operating costs
What problems is the product solving and how is that benefiting you?
Talkdesk has effectively centralized the customer help and contact support services and this includes working in different avenues and channels
The customer response service has robustly improved and this results to more satisfaction to clients
The quality of our engagement with clients is well kept, which guides us on proper coaching mechanisms and practices
We use Talkdesk to support the growing customer base, and this ensures customer concerns are professionally addressed
We get consistent improvements in our call centers, sentiment analysis and feedback management due to the continuous decision making process
The customer response service has robustly improved and this results to more satisfaction to clients
The quality of our engagement with clients is well kept, which guides us on proper coaching mechanisms and practices
We use Talkdesk to support the growing customer base, and this ensures customer concerns are professionally addressed
We get consistent improvements in our call centers, sentiment analysis and feedback management due to the continuous decision making process
Talkdesk's Reliability Keeps Us Connected
What do you like best about the product?
Talkdesk is available almost all the time and comes with its own KPIs.
What do you dislike about the product?
We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk.
What problems is the product solving and how is that benefiting you?
Our call center operates online, so we don't have to be in the same location to receive our calls.
Easy Integration and Great Support, but Studio UI Needs Improvement
What do you like best about the product?
It is easy to use and can be integrated with other CRMs quite easy. Good support team by the talkdesk.
What do you dislike about the product?
UI of Studio and Automation Designer can be improved.
What problems is the product solving and how is that benefiting you?
Studio flows helping in enhancing customer experience better than ever.
Talkdesk
What do you like best about the product?
Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support.
What do you dislike about the product?
Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software.
What problems is the product solving and how is that benefiting you?
We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support .
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