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It's a very good experience for those who want take the customer experience for the next level
What do you like best about the product?
It's a potent tool, very user-friendly, and easy to handle on a day-by-day routine. Allows the company to connect with a thousands of other market tools and systems.
What do you dislike about the product?
Sometimes, we need to spend more time on development to connect with other systems, but it's possible.
What problems is the product solving and how is that benefiting you?
Talkdesk is responsible for the IVR for 2 of our brands worldwide, connecting customers with brand easily.
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Great tool for telephony only, not so great for multi-channel
What do you like best about the product?
Telephony experience, call quality, global availability.
What do you dislike about the product?
Lack of multi-channel capabilities. Lack of pure skill-based routing.
What problems is the product solving and how is that benefiting you?
Taking and making calls from and to customers for tech support.
It is easy to use and shows your your availability
What do you like best about the product?
It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next.
What do you dislike about the product?
Dont really have any dislikes because it gives me all i need
What problems is the product solving and how is that benefiting you?
I use talkdesk when taking calls. i go on available and rider call in to book a ride. i also use it to track my agent, i can view all that they are doing and even listen in to calls.
Amazing experience
What do you like best about the product?
The best part about Talkdesk is that connects you with people at ease. It's user friendly and also the recording of the call is easily accessible. The country codes are easily available.
What do you dislike about the product?
I dislike about Talkdesk is that it lags sometimes.
Sometimes the calls does not the reach the customer.
Sometimes the calls does not the reach the customer.
What problems is the product solving and how is that benefiting you?
It's quick to connect with the customer and it's very flexible to use to connect any country you want too in seconds
Poor experience
What do you like best about the product?
Talkdesk was efficient in terms of callback to customers and reports. However, the settings for status management were not the best, and this was the reason why the company decided to end the contract with them.
What do you dislike about the product?
Status management and call routing was poor experience. Reports indicated that agents missed or rejected calls when it was actually something on their settings that were probably not compatible with ours. They tested it over and over again and couldn't find the reason, and did not have live support, which made the review process of the issues more painful for everyone.
What problems is the product solving and how is that benefiting you?
We could communicate with clients, but not in the most efficient way
Talkdesk: Super beneficial!
What do you like best about the product?
I really like being able to see people's place in the call queue, as well as the call log of recent calls, how long those calls took, and being able to switch my status very easily.
What do you dislike about the product?
I don't like that they separated the pages for the call log and the reporting/agent queue segment. Also, if a mic disconnects during a call, the entire program pretty much crashes which is frustrating.
What problems is the product solving and how is that benefiting you?
When sales reps call in to do validation calls for customers, we have an order of who is next in line to receive that call and perform the call for the rep. It's very easy and works all the time.
Great platform, terrible support
What do you like best about the product?
How flexible and easy to integrate it is, the platform overall works incredibly. Using it with salesforce improved dramatically or lead processing timeframe. Design-wise, I wished they kept a bit more simple.
What do you dislike about the product?
Their customer support team, when we started, we were assigned a really nice guy that helped us until a certain point. After that, we were pretty much left alone. We had to code significantly more around their system to fix our issues.
What problems is the product solving and how is that benefiting you?
To communicate with leads, we need a platform that could integrate with salesforce, TalkDesk did that, and that helped us streamline the whole lead pipeline process, reach out to prospects and follow up with leads.
Discover how amazing Talkdesk is!
What do you like best about the product?
Talkdesk has many tools that make it easy for users to understand their recorded conversations. The interface is easy to use and includes features such as the ability to download recordings, filters to sort recordings by specific categories, and real-time analysis during audits. You can also quickly generate reports by setting dates and searching for specific names. This makes it easy to see the effectiveness of each call recording.
What do you dislike about the product?
One feature that can be confusing is that calls become inaccessible after a period of inactivity and must be manually refreshed. This can add an extra step to your workflow, which can slow down your productivity. It's best to avoid this feature.
What problems is the product solving and how is that benefiting you?
Using Talkdesk helps me provide quick support and information to my customers. This saves me time so I can focus on building strong relationships with existing customers and pursuing new business opportunities.
Talkdesk reciews
What do you like best about the product?
Realtime verification of the agents status, we are able to hear real live calls, change status, skills and configurations, also has a lots of reports that are available for daily duties
What do you dislike about the product?
Talkdesk has a lot of bugs, with no reason agents stop hearing the customers and vice versa, they are not able to see sometimes the chats until they restart the app, not always works the templates, the connection with the client programs doesb't works correctly. If the agent had a power outage or internet outage the system let them connect creating issues when they got any type of interactions creating a bad experience to the customers
What problems is the product solving and how is that benefiting you?
Trying to fix that the after call work has automatic change to avail, but works sometimes and other times keep the agents on that status for the system when they see that are on avail
Friendly Service and Easy Navigation
What do you like best about the product?
I really enjoy the customer service I receive from Talkdesk. The agents are always friendly and helpful, which makes my experience great every time I contact them for assistance. In addition, their automated system is easy to navigate and very efficient, which helps me get quick answers to any questions I have.
What do you dislike about the product?
I don't like that Talkdesk doesn't give us detailed customer information in one place so we can quickly check their status. It's also hard for my chat team to access the omnichannel email, and there's no way to reply or forward messages from within TD yet (but they're working on it).
What problems is the product solving and how is that benefiting you?
It makes the process easier for us, saves us time, and improves the customer experience. This is a huge win for us!
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