Talkdesk
TalkdeskExternal reviews
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Great I love it
What do you like best about the product?
The efficiency of the dialing and missed calls
What do you dislike about the product?
Its some times hard to dial, and I cant make it bigger
What problems is the product solving and how is that benefiting you?
Talking to customers
TD REVIEW
What do you like best about the product?
The accessibility of being able to dial numbers
What do you dislike about the product?
The feature of putting myself offline after missing calls
What problems is the product solving and how is that benefiting you?
I am managing a book of business while making transactions/negotiations
Love talkdesk
What do you like best about the product?
The ease of access. Talk desk is never down or offline
What do you dislike about the product?
Sometimes this will lag. and this can cause problems
What problems is the product solving and how is that benefiting you?
This is super nice for when you need to quickly get on the line with a customer
Beneficial and easy to use features. They have some limitations but I have seen product growth.
What do you like best about the product?
The Studio feature is easy to use. I quickly set up an IVR for my sales and support team while utilizing attributes to rank agents and deliver quality service. I have received a very high level of support from your customer service team. They have gone out of their way to make us feel listened to and to help provide the best answer to every question along the way.
What do you dislike about the product?
The reporting is almost unusable. I am so disappointed in the Salesforce integration and the constant connection issues we've faced.
What problems is the product solving and how is that benefiting you?
Quickly set up an IVR for my sales and support team while utilizing attributes to rank agents and deliver quality service.
Talkdesk Review
What do you like best about the product?
Talkdesk is a great feature for our Customer Service team. It is extremely user-friendly and provides great reports to use for your team and their development. There are lots of options of ways to set up your talkdesk and reports so it fits your individual use.
What do you dislike about the product?
There seems to be a delay when talking to customers which creates a difficult phone experience sometimes. Other than that, it is great.
What problems is the product solving and how is that benefiting you?
We are able to chat with customers over the phone and solve their issues in real-time instead of the back and forth emails.
Recommendations to others considering the product:
Be sure to read through all the steps for how to set up thoroughly so you will be set up for success.
Talkdesk Review
What do you like best about the product?
the support phone line that you can call
What do you dislike about the product?
lack of being able to talk to anyone on the phone for issues other than technical
What problems is the product solving and how is that benefiting you?
Doing research through 'troubleshooting' on your website or googling I have been able to solve a lot on my own before calling. The Talkdesk website is helpful for troubleshooting!
Recommendations to others considering the product:
If you are not on a timeline or crunch it works great
Platform integrations with sales force is very limited and support team just doesn't care
What do you like best about the product?
Studio flow is easy to administrate and pretty easy to setup
Agent Creation
Dashboards and Reporting.
Agent Creation
Dashboards and Reporting.
What do you dislike about the product?
I can't add users in Bulk.
Integration with salesforce is very limited
I can't do integrations ( SIP integration ) on my own. I can only use PS and pay money for it
Integration with salesforce is very limited
I can't do integrations ( SIP integration ) on my own. I can only use PS and pay money for it
What problems is the product solving and how is that benefiting you?
Quality issues and more than one month without resolution or care
Recommendations to others considering the product:
The administration is relatively easy and creating various call flows is a matter of minutes.
PERFECT CALLING APPLICATION
What do you like best about the product?
The call quality is superb, the support the company provides is very helpful.
What do you dislike about the product?
The app should work more efficiently on low internet.
What problems is the product solving and how is that benefiting you?
Regarding call drops and connections most of the time it is due to internet fluctuations.
great tool
What do you like best about the product?
Easy to use and helpful, especially with reports.
What do you dislike about the product?
some interruptions and status changes without clear notifications
What problems is the product solving and how is that benefiting you?
inbound calls and outbound calls
Flexible, Easy, Professional
What do you like best about the product?
Gives flexibility to work from wherever, detailed stats to stay on top of workforce, multiple options to keep even the biggest business connected
What do you dislike about the product?
Mobile version and online version don't always talk to each other the best which results in mix-matched statuses
What problems is the product solving and how is that benefiting you?
keep workforce of 500+ connected......gave the opportunity to transition from all working in the office to being able to work from home in difficult times
Recommendations to others considering the product:
If you are looking for something that will allow you to go mobile and to not have to purchase another device...this is the product for you
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