Talkdesk
TalkdeskExternal reviews
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Talkdesk Praise + Critique
What do you like best about the product?
Positive Feedback:
- Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
- Voicemail Drop: Quality audio recording. Easy to leave a voicemail that sounds nice with one click.
- Simplicity: Very easy to adjust settings. If I ever need to change audio input/output, I do not have any problems making the switch (and testing it to make sure it is working).
- Reporting: Talkdesk produces easy-to-digest reports about call volume and service level. For basic data analysis, this is sufficient and helpful.
- Call Monitoring: Great audio quality and zero lags whenever I monitor calls.
- Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
- Voicemail Drop: Quality audio recording. Easy to leave a voicemail that sounds nice with one click.
- Simplicity: Very easy to adjust settings. If I ever need to change audio input/output, I do not have any problems making the switch (and testing it to make sure it is working).
- Reporting: Talkdesk produces easy-to-digest reports about call volume and service level. For basic data analysis, this is sufficient and helpful.
- Call Monitoring: Great audio quality and zero lags whenever I monitor calls.
What do you dislike about the product?
Critique:
- Call Quality: It seems that Talkdesk has worked hard to correct echoes and lags during calls. I suspect they have simplified their system so it is not so heavily dependant on internet speeds. However, I still have frustrating experiences when a call does not connect properly or the audio levels are extremely low or way too high.
- Redundancy: If you are working with Talkdesk in your browser AND you have the Callbar app, you will have to deal with lots of time-consuming redundancy. For example, you will be asked to log all calls in the browser and in the app. Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
- BlueTooth Struggles: This may be an issue I need to raise with Bose, but I cannot listen to music on my BlueTooth headphones in between making calls. The settings get confused.
- Call Quality: It seems that Talkdesk has worked hard to correct echoes and lags during calls. I suspect they have simplified their system so it is not so heavily dependant on internet speeds. However, I still have frustrating experiences when a call does not connect properly or the audio levels are extremely low or way too high.
- Redundancy: If you are working with Talkdesk in your browser AND you have the Callbar app, you will have to deal with lots of time-consuming redundancy. For example, you will be asked to log all calls in the browser and in the app. Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
- BlueTooth Struggles: This may be an issue I need to raise with Bose, but I cannot listen to music on my BlueTooth headphones in between making calls. The settings get confused.
What problems is the product solving and how is that benefiting you?
We finally have a call-center that integrates with our CRM. Talkdesk allows me to monitor performance and productivity.
Recommendations to others considering the product:
Voicemail drop enhances efficiency.
Works quite well for us!
What do you like best about the product?
Pop ups for inbound calls in any window. Customized outgoing messages. Ability to tag calls based on caller input ("press 1 for sales, press 2 for service)--- this allows us to filter on the fly. OH! and transcripts for voicemails.
What do you dislike about the product?
From time to time, it seems to "misbehave"-- restarting the app solves the problem in most cases.
What problems is the product solving and how is that benefiting you?
As mentioned above, we can prioritize inbound calls based on caller input.
Recommendations to others considering the product:
Its pretty seamless. Customers have no idea they are using VOIP. As an Admin, it may take a little time to get your inbound menu set up (especially if you are using customized outgoing messages). The classification of files/ categories wasn't intuitive.
The Best Online Calling Software System We Have Ever Used
What do you like best about the product?
The integration with other CRM systems makes it super efficient for us to conduct daily work with a small to medium team.
What do you dislike about the product?
The fact I cannot ring certain countries
What problems is the product solving and how is that benefiting you?
Speed of use when calling customers and making our CRM systemisation efficient
A smaller world, an efficiente communication
What do you like best about the product?
Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls, the other side and I could always communicate clearly. I love its simple user page, which saves my daily office time per task. When there are new updates, just a click on the notification to complete.
What do you dislike about the product?
Currently, my office is located in Europe. When I try to communicate with other countries using European routes, it is always smooth, however when I use the Chinese line to dial a Chinese number, sometimes it's unable to connect. We have contacted the customer service but the problem still exists.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction.
One Stop SIP Application for Virtual Calls!
What do you like best about the product?
The Dashboard is quiet self-navigating. Needs no explanation, not complicated. The reporting page gives a quick overview of who is busy and who is avail.
What do you dislike about the product?
I think the SIP setup on multiple applications should be handy. I spent over 10 mins figuring our to configure SIP endpoint on Zoiper
What problems is the product solving and how is that benefiting you?
We use for Customer calls.
Great Experience!
What do you like best about the product?
Talkdesk's interface is simple and easy to use, and easy to train others on. Upon the first day of switching to TalkDesk our team was up and running and confident in the system.
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
What do you dislike about the product?
Some functions, like transferring calls internally, can be a little labor intensive but only compared to some other systems. Also, the Desktop widget does tend to account for quite a bit of CPU usage at times and has caused some increased usage of my laptops cooling systems. However, they offer a web widget as well, and a quick switch to the web-based system resolved the CPU usage issue.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed us not only to field our calls consistently without concerns of technical issues but also has provided great and intuitive native metrics that allow staffing and coverage decisions to be made confidentially.
TalkDesk after 7 months
What do you like best about the product?
I enjoy the integration with SFDC. It makes reporting a lot easier for us.
What do you dislike about the product?
At times, calls are not able to be picked up. However, every time we contact TalkDesk Support, they are helpful.
What problems is the product solving and how is that benefiting you?
We are figuring out efficiency and work capacity. It also helped us forecast for future employees needed.
Recommendations to others considering the product:
Make sure you are working closely with SFDC admins and TD support for the best experience.
Easy to use and manage
What do you like best about the product?
I like that I can create a new user from start to finish with an assigned DID and ring groups in less than 5 minutes.
What do you dislike about the product?
Perhaps overly simplistic at times. The most obvious omission is the ability to do true skills-based routing, rather than just simple ring groups.
What problems is the product solving and how is that benefiting you?
Scalability and agility were the two largest issues we had with our previous solution. Talkdesk has removed both of those obstacles to a large degree.
Recommendations to others considering the product:
It may be a little too simplistic for some call centers, but if you don't require a ton of complexity, you must take a close look.
Innovative team with clean user interface for leaders and agents
What do you like best about the product?
I love that TalkDesk listens to their customers and works to implement solutions to solve problems. This was the easiest implementation I have ever done and continues to run flawlessly for our agents and managers.
What do you dislike about the product?
I would like to see more integrations built between other systems such as zendesk and domo. Easier access to API's to do things on my own would be a plus too. I am looking for more options and out of the box solutions related to speech analytics as well.
What problems is the product solving and how is that benefiting you?
Making it easier for our agents to do their jobs, our business to report out on results, and for our customers to get the help they need when and where they need it.
Simple to Setup - Easy to Use
What do you like best about the product?
The ease of use for frontline agents is great. By not having to worry about the phone system they can offer better service to those they connect with.
What do you dislike about the product?
I would like more freedom to customize what inbound callers hear.
What problems is the product solving and how is that benefiting you?
Talkdesk is an easy to use call center option. Agents are able to connect their work with the outside world via salesforce integration.
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