Talkdesk
TalkdeskExternal reviews
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Best VOIP software
What do you like best about the product?
Live Reporting, Live listening, lots of easy, useful integrations, immediate access to call recordings, new numbers are affordable. We have total buy in from our employees and it is used to make 100% of our sales. Talkdesk is as vital to our company.
What do you dislike about the product?
Sometimes call quality is bad. It isn't often but when it happens the system is unusable and it is hard to diagnose. You never know if it the the computer, the internet, the headset, talkdesk etc.
What problems is the product solving and how is that benefiting you?
Sales lines, service lines, IVR, call center forward before and after hours, forward to sales cell phones. The product is well thought out and managing multiple teams is a breeze.
Recommendations to others considering the product:
If you want your phone to work with the rest of your business and be more than a phone, this is a great option.
A truly effective SaaS platform in a sea of wannabes
What do you like best about the product?
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I didn't have to stumble during set up because the UI is clear. Reporting is straightforward, but allows you to see the big picture or get as granular as you like. Also, their customer service and success teams are dazzlingly responsive and are experts in their own product. I will always be a net promotor for Talkdesk.
What do you dislike about the product?
Dislike is not a word I'm comfortable with when it comes to Talkdesk. They do have an opportunity to help their customers more when they want to connect Talkdesk to another tool. For example, we moved from Desk to Salesforce and we've had some issues recreating the integration we had with Talkdesk when we were on Desk. Having someone at Talkdesk walk us through it would have helped.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for inbound and outbound calls. It has an extremely fast interface and training agents is simple and quick. Our team can now make and take tens of thousands of calls per week.
Recommendations to others considering the product:
Always do your homework of course, but Talkdesk offers a free trial so there's nothing to lose. Have your agents do lots of test calls. Check out the responsiveness of their success team. Run some reports. Then compare to others you're considering. At the end of the day I bet you choose Talkdesk.
Very reliable and easy
What do you like best about the product?
I use Talkdesk every week for 40 hours/week and never have a problem with their services and connection. It is a very easy service to use.
What do you dislike about the product?
I personally wouldn't change anything about the service they offer.
What problems is the product solving and how is that benefiting you?
Able to track calls incoming and outbound in real time. I also love that you can monitor calls in real time as well.
Great App!
What do you like best about the product?
I am using Talkdesk at work for almost 2 years and I can say that this app is really easy to use and the quality of the calls is great. What I like best is that I can keep track of my calls and I can check recordings at any time.
What do you dislike about the product?
When using Callbar, sometimes even If you are on a call it is showing that you missed a call.
What problems is the product solving and how is that benefiting you?
As a customer service representative every day I am working with thousands of customers and until now everything is working great.
Recommendations to others considering the product:
I think Talkdesk is great decision for every company.
Clean , simple . high quality
What do you like best about the product?
I like the sharp design and the contrast of the colors of talk desk, the options you have for transferring calls, speed to answer, quality of the sound, stability, information of the other person on the line, and a really good feature to mention is the shortcuts you can use to keep it simple. Thumbs up
What do you dislike about the product?
Not a lot to say in regards to Disliking tall desk. I find it a little complicated having to use a browser to log in to talk desk even though you have installed the application. Also, I could say using the statuses Available going to Away without missing any calls, that could be improved a little more.
What problems is the product solving and how is that benefiting you?
We as business usually use Talkdesk to contact our customers also our partners and sometimes calling both of them at the same time. And for more of it, you can also make a live call being the third party which I find pretty cool.
Very Good
What do you like best about the product?
Fast reliable and absolutely easy to use
What do you dislike about the product?
Nothing i think its very good and nothing negative
What problems is the product solving and how is that benefiting you?
no wasting time and quick callings with no disruptions
Recommendations to others considering the product:
All good
Best I've used
What do you like best about the product?
I like the ease and how user friendly it is
What do you dislike about the product?
Every now and again it glitches and I can't accept calls
What problems is the product solving and how is that benefiting you?
Allows us to reach our customers with ease and connects to our other systems flawlessly
Great Service
What do you like best about the product?
Very easy to make calls and document notes during and after the calls. I like that you can view your call history log to keep track of your daily calls. The quality of the calls are very high, I have never faced any issues while talking on the phone, talkdesk provides you with all the data of your calls, you can also record the calls so you can listen them after the call in case you forgot anything on the call.
What do you dislike about the product?
So far I don't have anything negative the experience, until now everything have been awesome. I haven't noticed any bugs or issues. However, you do not get a separate notification saying that someone is calling and when you miss that call it only shows that you have a missed call and not the number that called. I also does not allow you to record outgoing calls.
What problems is the product solving and how is that benefiting you?
We use talk desk to speak with our customers and it works really well! We rarely have any issues with it which makes our jobs easier.
Recommendations to others considering the product:
Talk desk is the right decision for every company which works with clients and customers. Vert user friendly and will handle everything you need!
Best VoIP software for a tech SaaS business.
What do you like best about the product?
Talkdesk is a best in class phone solution for SaaS companies that require flexibility and integration with other tools in the tech stack. The highlights of Talkdesk for me are:
• Integration with Zendesk and Salesforce - automated ticket creation and activity logging increases efficiency and the customer facing teams benefit from elimination of manual tasks.
• Salesforce dialler - click to call and stand alone dialler that lives outside of SF eliminates issues with page loads
• User friendly UI and comprehensive reporting
• Continuous improvement of the software and great customer service
• Integration with Zendesk and Salesforce - automated ticket creation and activity logging increases efficiency and the customer facing teams benefit from elimination of manual tasks.
• Salesforce dialler - click to call and stand alone dialler that lives outside of SF eliminates issues with page loads
• User friendly UI and comprehensive reporting
• Continuous improvement of the software and great customer service
What do you dislike about the product?
I wish there was a more flexibility in setting up routing rules (i think it's on the road map) and we would benefit from Intercom integration.
What problems is the product solving and how is that benefiting you?
Getting a reliable phone system that supports the needs of our sales and success teams that integrates with our CRM and other tools. We have seen increase in productivity by eliminating administrative tasks and we have provided our team with user friendly solution that makes their lives easier.
BEST SERVICE EVER
What do you like best about the product?
This has simplified our processes and made our company more efficient and productive. This is an unparalleled service and I don't think we will be moving away from this anytime soon.
It makes it significantly easier for representatives to write notes and keep organized and maintain a good process
It makes it significantly easier for representatives to write notes and keep organized and maintain a good process
What do you dislike about the product?
I would like to see an easier way for dispositions to be organized and also the organization of businesses. With having many clients it can sometimes make things look disorganized or it can mix up the organization which can cause a lot of confusion and issues if not caught or if newer people are adapting to the software.
What problems is the product solving and how is that benefiting you?
We have realized that it makes calls smoother and more productive. It makes keeping track of notes easy and it integrates well with our other software.
Recommendations to others considering the product:
No recommendations at this point
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