Talkdesk
TalkdeskExternal reviews
2,472 reviews
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Awful, hate the new CX space, classic was better.
What do you like best about the product?
Nothing anymore, their service team gets back quickly but it seems like they dont want to deal with anything and would rather pass it off and just sent an article. Doesnt come off very empathetic
What do you dislike about the product?
That they forced everyone to change over to a system that doesnt work as well for anyone. Our project manager given to us to help install a dialer has been horrifically bad. Havent made an ounce of project and shes taken 2 vacations. Wish we we had better support and communication and think they made a lot of decisions that were not based on their customers.
What problems is the product solving and how is that benefiting you?
they are causing problems, and when I ask to get them resolved i only get pointed to an article that doesnt help.
TalkDesk is simple, works fine, does the job!
What do you like best about the product?
Great communication platform which I am using for 3 months and I love it. Easy to use, the speed and quality of calls are excellent, especially since a lot of them were international calls. Great for customer support business.
What do you dislike about the product?
I would just make the app a bit more personalized with some themes that I like, nothing major to improve with TalkDesk.
What problems is the product solving and how is that benefiting you?
All the problems regarding the customer support business besides the chats are resolved through TalkDesk. Calling through TalkDesk solves all the concerns of the customers and operatives in the job.
Recommendations to others considering the product:
Keep in mind to update your status online/offline so you don't receive calls when you are not supposed to.
Talkdesk is a wonderful application, expecially when it comes to the Mobile application.
What do you like best about the product?
Mobile application integration and connectivity
What do you dislike about the product?
Voice lags issues need teams attention and this will get the experience better
What problems is the product solving and how is that benefiting you?
We connect with the customer and discuss the concerns raised by them with the Byju's Future School
Best application for business calls
What do you like best about the product?
I like how there is a flexibility for making the calls through mobile application apart from the Desktop version
What do you dislike about the product?
There are voice Lags that I do experience at times. However that can be fixed if the app uses lesser data for calls like Google voice or whatsapp
What problems is the product solving and how is that benefiting you?
My job profile requires me to make calls to customers located globally. The application helps me connect with the customer to resolve problems they experience with the payments they made with the organization
Recommendations to others considering the product:
Have been recommending the application to a lot of colleagues.
It is is one of the best application
What do you like best about the product?
It is very user friendly very simple to use, very user friendly interface
What do you dislike about the product?
At times due to improper network the app tends to get stuck this can be improved
What problems is the product solving and how is that benefiting you?
Very useful to make international calls
connectivity is very good
What do you like best about the product?
it solves all the purposes, most of the things are there
What do you dislike about the product?
while pulling up the reports you cannot edit in between if by chance you miss to add or remove any agents name then you will have to start again.
What problems is the product solving and how is that benefiting you?
while taking out the reports, if the agent name is updated, so in middle if I need to edit the names of members, I have to close the window and open a new window, as it does not accepts edits in between
Recommendations to others considering the product:
Its a great applications, and most of the things that you may require from organisational point of view is available here.
Best Blend of Human Voice call & Technology
What do you like best about the product?
User friendly
Fast connects
no charger no battery issue
no delay
superb call quality & noise cancellation
Fast connects
no charger no battery issue
no delay
superb call quality & noise cancellation
What do you dislike about the product?
ringtone....very harsh ...should be melodious
What problems is the product solving and how is that benefiting you?
connecting delay with harsh ringtone
Recommendations to others considering the product:
Quality Product.hasslefree
Best calling app for abroad
What do you like best about the product?
It is not a platform-dependent app. I have different devices; installing it and logging in is enough; we don't have to do anything else. It is very user-friendly; in the application, it is one of the essential things for an application to be very friendly. We don't need any training to work on the talk desk. While using it, we don't face any problems. The load on the processors is also less. If somehow we forget the password, retrieving is also easy. I will surely recommend this to any of my friends.
What do you dislike about the product?
There is nothing in the application that I have competent about, but still, it is an application, and there is always an upgrade waiting.
What problems is the product solving and how is that benefiting you?
We use Slash before working on the talk desk; we use to face problems, like call disconnecting on their own, Call not getting connected in the first place. It uses to hang in between the ring.
Recommendations to others considering the product:
Best user-friendly Interface, Easy to connect and dispose of the call, Best service app.
Smooth and Easy interface
What do you like best about the product?
- Easy to use
- Sound clarity is good
- Easy Mute and Hold shortcuts.
- Sound clarity is good
- Easy Mute and Hold shortcuts.
What do you dislike about the product?
- Sometimes it takes a time to cancel a call and gets hang also.
What problems is the product solving and how is that benefiting you?
- We connect with clients on their issue solving. The major benefit is a smooth user experience.
It is good and easy to use
What do you like best about the product?
User interface is simple and easy, easy to dial and fast connection.
What do you dislike about the product?
Talk desk sometime hangs and the calls lag
What problems is the product solving and how is that benefiting you?
I'm solving basic t1 tech issues as a concierge helpdesk
Recommendations to others considering the product:
Talkdesk is easy to use software and the user interface is simple and application works good
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