Talkdesk
TalkdeskExternal reviews
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Great Tool
What do you like best about the product?
I like this tool because is very easy to use, it's a very good integration with Salesforce and the sound is really clear.
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
What do you dislike about the product?
just one thing: sometimes the current status automatically changes from available to after call work, and you need to change every time manually your status.
What problems is the product solving and how is that benefiting you?
I can see somebody is calling in so i can better assist them.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
A simple way to reach your client
What do you like best about the product?
The best thing about Talkdesk is that it is user-friendly. If you integrate it with platforms like Salesforce you can dial your contact with a click and you and by editing the call you will get a clear report of the contact history. Better than every other platform I used before, easier and faster.
What do you dislike about the product?
Sometimes it gives some problems with specific telephone lines prividers and it makes the call unclear. Usually you can solve the problem with a restart.
What problems is the product solving and how is that benefiting you?
I can keep track of the history with all my contacts and also re-listen the calls. You can get a full report of the account life with the company.
Recommendations to others considering the product:
I would recommend the program to every telesales company as it would improve the outcome of all employees
Perfect tool for communications
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
What do you dislike about the product?
Nothing to complain about the system or the velocity.
What problems is the product solving and how is that benefiting you?
This help in any way possible to get you using TalkDesk, you can trace caller information and this has made the response efficient
Recommendations to others considering the product:
Nothing to recommend at the moment
‘Worst experience we had ’
What do you like best about the product?
It's easy to integrate into our ticketing system. Live calls and queues are easy to see so that we can modify available agents. Modifications to available agents, greetings, voicemails, extension routing as well as the way the systems are integrated are so simple and quick. Prompt and excellent customer service.
What do you dislike about the product?
There have been downtimes which can be problematic for us. Hope they can do something to reduce or better stop it altogether. At times, the customer service isn't responsive.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled our team to deliver quality customer service at a higher volume and impact level.
Recommendations to others considering the product:
Very simple to use and when time is of the essence... Talkdesk is the solution
Good software for Call Center operation
What do you like best about the product?
Is really easy to use, great for real time monitoring of a call, inbound or outbound, useful for real time help for an agent. Doesn't really freeze, just once over lots of call, but I guess everything is related to the company Internet connection, and the outbound/inbound calls at the moment.
What do you dislike about the product?
The call bar integration is not, in my opinion, perfectly working, so I'd rather connect via Web
What problems is the product solving and how is that benefiting you?
My job is to call people, to monitor calls for quality purposes. Really useful when needed to switch the phone number when the usual one is rejected by any app installed on a smartphone on the customer side.
Useful tool
What do you like best about the product?
TalkDesk is really easy to use, the audio is definitely clear and use to have less issues than with other telco providers.
What do you dislike about the product?
The reporting could be implemented, the way to monitor the team becomes a bit complicated if you want to go deeper than just the talking time.
What problems is the product solving and how is that benefiting you?
We have a telemarketing campaign so the use it every day for sales and customer service
Easy and efficient system
What do you like best about the product?
The best thing is that Talkdesk allows our sales team to answer calls as they would in the office wherever they are based and we have never found a system that works as well before. It integrates easily with our system (Salesforce) and the call quality is very good. You can easily keep track on call volumes as well.
What do you dislike about the product?
There is nothing I really dislike, however, if you don't fill out the disposition quickly, you can miss calls but that is easily rectified.
What problems is the product solving and how is that benefiting you?
We have sales team members based in various locations if they need to be at venues or work from home so it means they can still answer calls just as well as those based in the office.
We also now have efficient reporting through Talkdesk which tells us call volume and team member call performance. Listening in to calls also enables us to improve training and support team members when needed.
We also now have efficient reporting through Talkdesk which tells us call volume and team member call performance. Listening in to calls also enables us to improve training and support team members when needed.
Very easy to use and reliable software
What do you like best about the product?
Talksdesk is very easy to use and you can call practically every place in the world with just one click. It's also very reliable since, if you have a good internet connection, it works perfectly. Also, the quality of the call is usually good - although it depends also on the receiver - and their working team is always available to solve possible issues you might have.
What do you dislike about the product?
Sometimes, the dial tone can be very annoying - a problem that was partially solved by Talkdesk team - and there are times that you need to call again because your voice seems to be with a robotic filter. Besides that, no complaints at all!
What problems is the product solving and how is that benefiting you?
We are able to call people all around the world and linking it to Salesforce. It's very easy and practical for us.
Pleasant experience with Talkdesk
What do you like best about the product?
The system is really easy to use, I can call every day different countries without any issue.
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
The communications are clear, so far I did not face any concerns during a call or other type of inconvenience
What do you dislike about the product?
For my job I do not need to select the disposition, it will be faster for me to have a function avoiding this step, but it is not a problem.
What problems is the product solving and how is that benefiting you?
We are helping our customers to improve their English language.
Recommendations to others considering the product:
It is a good tool, it works perfectly if you need to make thousands of call per fay this is a really beneficial device.
Intuitive tool
What do you like best about the product?
The tool is visually appealing and easy to use. The reporting capabilities are great and users are seemingly adapting well.
What do you dislike about the product?
We have experienced some connectivity and data integrity issues. However, support is working diligently to assist and are very responsive. A few bumps in the road so far but would still recommend as a top choice.
What problems is the product solving and how is that benefiting you?
MEAST leads.
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