Talkdesk
TalkdeskExternal reviews
2,471 reviews
from
and
External reviews are not included in the AWS star rating for the product.
An excelent tool that every company in sales must have!
What do you like best about the product?
The tool is very easy to use and have an excellent response. Also makes the task more easier while is connected to salesforce
What do you dislike about the product?
They might be a problem of connection sometimes but is rare that can happens!
What problems is the product solving and how is that benefiting you?
Is the perfect tool for Customer service or for sales
Recommendations to others considering the product:
Just try it! you will not regret if you want an easy way to manage your team and track the work done in your office
Quick, Easy to use & reliable
What do you like best about the product?
I like that you can make international calls very easily and it works well for conference calls too. It's easy to use, pick up & transfer calls.
What do you dislike about the product?
Sometimes when the connection is bad, there is an obvious delay between talking / hearing someone on the phone. I also wish we had more call reason options.
What problems is the product solving and how is that benefiting you?
Being able to work efficiently when working remotely.
Recommendations to others considering the product:
-Have good comfortable headsets
-Ensure the laptop you use is quick enough to support TalkDesk
-Ensure you have a good wifi connection
-Ensure the laptop you use is quick enough to support TalkDesk
-Ensure you have a good wifi connection
very useful
What do you like best about the product?
the best of taldesk is to be able to call without copy paste or write manually the number when you connect to salesforce it's fast and effective, you can enchain on the calls by clicking
What do you dislike about the product?
the least good is that sometimes you have to redo often update or check that everything is well connected
What problems is the product solving and how is that benefiting you?
overall it is very useful it allows to call quickly, important customer service to be able to give quick response
GREAT PROGRAM FOR CALL CENTER AND OTHERS BUSINESS SOLUTION
What do you like best about the product?
Very easy to use from PC app or even through the web page. This mode is better for reporting (sales manager)
Fast connection with SalesForce in order to call the contact through the lead and not copy and paste the number into the app
Fast connection with SalesForce in order to call the contact through the lead and not copy and paste the number into the app
What do you dislike about the product?
Sometimes we do not understand if the number we call is invalid for real or not, issue still not resolved by TD
What problems is the product solving and how is that benefiting you?
Faster communication with customers and overall faster way to have reports and overview of the business
Comfortable for use in customer service work
What do you like best about the product?
I like that we can connect salesforce and click to call directly without typing the number of customer manually or copypasting it
What do you dislike about the product?
Bugs happen like in all apps but it is resolving fast with a Talkdesk support
What problems is the product solving and how is that benefiting you?
Supporting my customers throw it makes it easy and I like I can choose the country number so my clients feel comfortable seeing local number
Nice tool for outbound campaigns
What do you like best about the product?
Easy of use with Google chrome extension
What do you dislike about the product?
The tone is awlful and not customizable which is a very weak point at the end of the day
What problems is the product solving and how is that benefiting you?
Sales, customer support, everything dealing with customers online
Perfect with Salesforce
What do you like best about the product?
- Great customer success management
-Nice app, nice design, easy to use, good quality of sound.
-Nice app, nice design, easy to use, good quality of sound.
What do you dislike about the product?
Some numbers may not be available at some times and it's not fixed really fast, the connectivity at some point is not the best also.
What problems is the product solving and how is that benefiting you?
- Very customizable. You're able to set up the tool to integrate with your other Support platforms very easily. Talkdesk call bar on the computer is also effective (i.e. it's easy for agents to know when a call is coming to them, when they've missed a call, etc.). You an set up almost any requirements that you want for how long to ring, how long to be on hold, etc.
Ideal for support center and sales by phone.
What do you like best about the product?
I feel that with Talkdesk, I can offer a better service of support and sales to our clients, it is not the same to make a sale or a support service, through text only as it happens in other support applications, instead in talkdesk, it provides a service full voice, giving customers a clearer and easier to understand answer for them, really inquiring into what they are looking for, also has an automatic voice response service,which sometimes saves me a few moments, in which I am busy answering a call or solving a problem, and with these automatic voice responses, I can give total satisfaction to my clients, since they are not the simple automatic answers of the voice operators, but intelligent answers that really resolve, the doubts , of the person who is requesting the service.
What do you dislike about the product?
The information that is presented of the clients when initiating a contact, can be a little limited, obtaining only the basic data of them, I would like to have more detailed information of each person, for when it finishes, the service or the support that is presenting, I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person, to be able to offer them a better service and a better offer, when they need it.
What problems is the product solving and how is that benefiting you?
Many support processes can be automated, to be executed in the background, making contacts via email to customers, with text and voice messages, in this way, the sales and support managers can take care of other tasks, while talkdesk automatically, is responsible for solving all kinds of problems, with continuous monitoring of the different processes that must be performed.
Good so far...
What do you like best about the product?
I like the ease of use and quick installation and the knowledge base is very well laid out. It includes video tutorials for users and easy to follow instructions. The IVR tree routing and ring groups is incredibly simple to work with.
What do you dislike about the product?
The only thing I have noticed so far is automation of assigning voicemails to agents in ring groups. This is not a deal breaker, but i have also been informed that they are releasing a new product that will have this capability in the future.
What problems is the product solving and how is that benefiting you?
We are saving money on maintaining an on prem phone system and not having to maintain server hardware.
Recommendations to others considering the product:
Definitely recommended for at least a trial to see if it is for your company. If not no harm no foul, but if you are looking for a system that is easy to manage and it just works then check it out.
Effective Tool
What do you like best about the product?
I like how Talkdesk easily tracks my call activity in Salesforce and allows me to listen to calls months later.
What do you dislike about the product?
Sometimes connectivity to salesforce can be a little spotty.
What problems is the product solving and how is that benefiting you?
To track calls as an Account Manager and auto dial from Salesforce accounts.
showing 1,001 - 1,010