Talkdesk
TalkdeskExternal reviews
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Best calling App for Abroad
What do you like best about the product?
The dialer is pretty handy to use when making multiple calls
What do you dislike about the product?
There is nothing as such as of now. I like it
What problems is the product solving and how is that benefiting you?
We use it for CRM handling and resolving the customer problems
Recommendations to others considering the product:
You should definitely use it for international calling as it syncs with your CRM making it easier for multi calling
Talkdesk is very user friendly so I would recommend people to use that
What do you like best about the product?
The best part of Talkdesk is its Interface
What do you dislike about the product?
The application for mobile does not shows the talk time while speaking to the customer so I think that should be updated
What problems is the product solving and how is that benefiting you?
We are speaking to the international clients and solving their query and the benefit is that comparatively the voice clarity and connectivity is much better
I just love the way it works for international calling. It is amazing.
What do you like best about the product?
I love it because it's very simple and easy to use. Also it has a options to drop a VM and you can send text messages too.
What do you dislike about the product?
There nothing much that I dislike about the product.
What problems is the product solving and how is that benefiting you?
I use TD to call US and other countries. It's so easy and amazing. Also the call quality is best in the world.
Recommendations to others considering the product:
I will advise everyone to use Talkdesk in place of using other applications. Because the connectivity ratio of calls is best in TD. I never had any issue while using Talkdesk. Best product in the industry.
Talkdesk review
What do you like best about the product?
the voice quality is realy awsome in talkdesk
What do you dislike about the product?
There is nothing to dislike in the talkdesk
What problems is the product solving and how is that benefiting you?
It helped my connecting with the international customers very smoothly. The best thing in talkdesk is its callbar that makes the dailing very easy.
Talk Desk Professional User Review
What do you like best about the product?
adaptive , super easy to use , A+quality
What do you dislike about the product?
Sometimes gets delayed , its quite rare.
What problems is the product solving and how is that benefiting you?
I am connecting with international clients for my organization daily and having clear audio conversations without any disturbance.
Recommendations to others considering the product:
Just go for it , it is the best product we have in the market currently
Review
What do you like best about the product?
Good Software for quality purposes. Decision making
What do you dislike about the product?
nothing to dislike about the software the software work great.
What problems is the product solving and how is that benefiting you?
We use it to record our calls for decision-making and process improvement.
Recommendations to others considering the product:
Very good software Can consider implementing for telecom purposes.
I would recommend Talkdesk to any company that is looking for a reliable and stable call service.
What do you like best about the product?
With the Live reporting function, I can see my status in real-time, which allows for effective monitoring and maintaining Service Level agreements.
What do you dislike about the product?
There is nothing much that I dislike about Talkdesk, but it would be much better if the call gets disconnected after the customer disconnects the call
What problems is the product solving and how is that benefiting you?
Talkdesk is the best application I have used for calling customers across the globe and helping them give the best services available. Benefits of checking the status and number of calls made, the timing of the calls. It is excellent software.
Recommendations to others considering the product:
Talkdesk will be the solution to all problems relating to call, good voice quality, easy to use, you can hold on calls, good desktop application, good mobile application, it allows me to record calls and listen to them whenever I want. So overall amazing product
Best app for professional calling all around and excellent service and user friendly
What do you like best about the product?
TD is been used by me on a daily basis to make calls. And trust me from my experience it's one of the best services and it has made my life easy. Overall the call clarity while making international calls to the client is extremely good. TD has some features which are not found in any of the other apps in the market.
One of the best things is that you don't need multiple apps to call different countries. Everything is done by one app only. There is no technical issue I have faced till now. I have always recommended this app to everyone in my organization and will recommend you too. It helps to connect with our customers based in every part of the world. It has made my work life way easier. Very user-friendly and highly secure for work from home security. Call recording is HD quality easily monitored. Quality of call in high definition and no disturbance during the calling. Calling more than 60 calls every day never felt the job was so easier. Whenever support is required the team responds immediately and the issue is resolved and this situation happens only a couple of times only. TD truly came as a blessing and nothing more we can ask for.
One of the best things is that you don't need multiple apps to call different countries. Everything is done by one app only. There is no technical issue I have faced till now. I have always recommended this app to everyone in my organization and will recommend you too. It helps to connect with our customers based in every part of the world. It has made my work life way easier. Very user-friendly and highly secure for work from home security. Call recording is HD quality easily monitored. Quality of call in high definition and no disturbance during the calling. Calling more than 60 calls every day never felt the job was so easier. Whenever support is required the team responds immediately and the issue is resolved and this situation happens only a couple of times only. TD truly came as a blessing and nothing more we can ask for.
What do you dislike about the product?
I have not countered any such problem. Honestly, there is nothing that I dislike about it.
What problems is the product solving and how is that benefiting you?
It has solved my international calling problems and Hassel free calling.
Recommendations to others considering the product:
If you want your life to get simplified and make your job easier , whether you belong to any sector but where calling is required TD is must
Talkdesk Finds A Better Way
What do you like best about the product?
I love how talkdesk provides accurate data when it comes to tracking calls, calls listening, filtering the type of calls we're getting so we would know what the things we need to improve on as a company are. Aside from providing the best coaching experience with my agents, as a manager, I am able to show them how to do the right approach when it comes to using their talkdesk phone efficiently. I also love the new feature where the customer can select an option to be called back if there is no representative available as of the moment and then the agent will be able to call the customer back once they are available without calling us back again. You can also use talkdesk for chat interaction and join the agent to do live chat monitoring for their effiency.
What do you dislike about the product?
The new feature of the live monitoring page is good, but perhaps we can adjust the size of the widgets so we can only focus on the filter that are mostly use? When looking for chat reports, we can only filter the type of chats we want to look for but is unable to filter the specific agent and the specific type of chate we are looking for.
What problems is the product solving and how is that benefiting you?
Mainly the process of monitoring the chats and calls were getting from our customers. Creating daily, weekly and monthly report for business review and it really helps us understand the agent's pain points when it comes to assisting our customers and what are the things they need to improve on wether chat or phone calls.
Recommendations to others considering the product:
Talkdesk is the best option you may use, especially now that most of us are working from home. This will help you not only to communicate with your customer and with the entire company but there's also a lot feature you can have it associated with like PCI PAL payment. Chat and email support. Reporting and tracking data is incredible too.
Talk desk review
What do you like best about the product?
It is easy to use and quite simple use friendly
What do you dislike about the product?
sometimes having network issues or connectivity issue
What problems is the product solving and how is that benefiting you?
taking to the parents taking care of their schedule and helping in solving their problem
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