Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Easy, efficient platform!
What do you like best about the product?
Talkdesk has really improved in the last 2 months! Very easy to use, and no technical issues!
What do you dislike about the product?
Talkdesk used to have login issues, but they have been improved.
What problems is the product solving and how is that benefiting you?
Retailer customer service and sales. Calls are able to be listened to and reviewed
Great Service, A Must Use Tool
What do you like best about the product?
Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.
What do you dislike about the product?
Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.
What problems is the product solving and how is that benefiting you?
Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.
Great Telephony Solution
What do you like best about the product?
The user interface is easy to work with, from both an agent and admin perspective. The ability to purchase additional numbers on demand and set up a number within a matter of minutes.
What do you dislike about the product?
You can add a ring group to multiple agents at once, but to unassign a ring group you have to do them individually.
What problems is the product solving and how is that benefiting you?
Having a local number for every city in which we operate. The ability to support multiple languages, with different business hours. And easily assigning agents to different teams (ring groups) needing additional support during peak hours.
Costumer Service is a wonderful experience with TalkDesk
What do you like best about the product?
What I like the most about TalkDesk is the knowledgeable and professional experience I have when calling costumer service with an issue. They are very quick to answer, and very helpful.
What do you dislike about the product?
What I dislike is that sometimes when I do have to call costumer service, I get someone whom I have a difficult time understanding. Then it makes it problematic to resolve the issue. Also makes it time consuming.
What problems is the product solving and how is that benefiting you?
As far as a business advantage. TalkDesk is very useful at capturing info on every call. Name Number Email Voice mail and Time and dates.
Recommendations to others considering the product:
Yes
Talk Desk
What do you like best about the product?
It is user friendly, and easy to navigate during busy times.
The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
What do you dislike about the product?
Once in a while, there is a no notification a call is coming through. Only 1/30 calls it happens with though.
What problems is the product solving and how is that benefiting you?
Easy to assign voicemails to coworkers, for them to know who called for them.
Recommendations to others considering the product:
Give a day or so to get the layout, and after that it is a breeze.
Quick, Clear, Productive
What do you like best about the product?
I've been in sales for many years, and small conveniences can make work that much more productive. Talkdesk makes me more productive with its ease of use and clear calls. We've integrated Talkdesk with our CRM and the dialing feature accelerates how many calls I can make and the call is captured for later reference. The interface is intuitive. The data presented in the reporting section means that I can clearly see my activity both in the numbers of calls and their length.
What do you dislike about the product?
We have webinars where prospective clients call in. Upon occasion, my status will say "After Call Work" and I have to manually change that to "Available". I think it should automatically be reset to "Available" right after a call.
What problems is the product solving and how is that benefiting you?
Personal goal setting is needed by each sales person. Talkdesk makes that easy. I don't know if this feature just isn't turned on in our system, but it would be helpful to see my weekly and monthly trends on time per call and number of calls. This would help me understand whether I am as productive as I can be. That being said, on a daily basis the reporting feature keeps me on track to attaining my daily goals.
Recommendations to others considering the product:
It's an excellent product for small companies to grow with and to keep as they mature.
Great Service
What do you like best about the product?
I like the ability to look at reporting stats easily and be able to monitor calls easily. We also use Slack and it has an integration with Slack to help "coach." I think that Talkdesk is overall a good product to use in a company that has a small-medium call center size, especially in the start-up world as it is easy to use, but as the company grows I do not know if TalkDesk would be able to fulfill every need.
What do you dislike about the product?
Sometimes (not all the times), it cuts out. That really is the only issue that I have experienced. I know others in the company that have wanted to be able to export data easier and maybe "create" your own stats based upon ring ground or teams.
What problems is the product solving and how is that benefiting you?
Our call center uses it. It is very easy to use for individuals that do not have a lot of call center experience and for the start-up as a whole.
Recommendations to others considering the product:
The user support is always available and does not seem like a hassle to use, which is very important for a company in general, but especially a start-up that uses the service for Sales, Customer Service, etc. It is a tool that is very dynamic and I believe that TalkDesk is headed in the right direction. I really like the Chrome Extension/Toolbar you can have, but tat is mostly because I do not have calls in my department always coming in.
Works Well Enough
What do you like best about the product?
The system is easy to use, and a great option for large corporations to use for their customer/consumer services.
What do you dislike about the product?
Calls seem to drop every so often, and at random. It can be a little sluggish.
What problems is the product solving and how is that benefiting you?
I am helping the consumers of my company resolve their tech problems.
Talkdesk usage
What do you like best about the product?
Good experience overall. Easy to use software, easy to install and reliable. You can’t go more simple than this.
What do you dislike about the product?
Nothing indeed. Maybe it could be improved by allowing text to voice speech in other languages.
What problems is the product solving and how is that benefiting you?
Contact center for a startup business with 2 agents.
Highly recommend - Talkdesk is user-friendly
What do you like best about the product?
Simple design and easy to use. The design is fantastic.
I would recommend Talkdesk, particularly for medium-large teams.
The Reporting function gives a thorough oversight of all the data necessary to drive better KPIs.
I would recommend Talkdesk, particularly for medium-large teams.
The Reporting function gives a thorough oversight of all the data necessary to drive better KPIs.
What do you dislike about the product?
I honestly don't have any negative feedback at this point in time. However I have to write something here in order to submit the review — sorry for the lack of detail!
What problems is the product solving and how is that benefiting you?
The data pooled from Talkdesk has enabled us to identify our FAQs, and in turn enabled us to improve our Product to be more user-friendly; in turn creating a lower contact rate.
We can see our highest performing times of day, and the times that need improving.
This is the same for our agents — we are able to do Quality controls on current and previous calls; meaning we can provide the appropriate training when necessary with specific employees.
We can see our highest performing times of day, and the times that need improving.
This is the same for our agents — we are able to do Quality controls on current and previous calls; meaning we can provide the appropriate training when necessary with specific employees.
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