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Great company to work with
What do you like best about the product?
Talkdesk has really helped us understand our business needs when it comes to call volumes, time of day and the need to get our callers to the right department and person quickly.
With brilliant analytics and live reporting, we know and fully understand what areas we want to work on to ensure a great customer experience.
Talkdesk integrations also give us visibility on what's going on without even having to be in the Talkdesk environment.
I believe in working with partners that have superior tech but also the personnel behind it, The Talkdesk team are amazing people, will take calls anytime, even if not in thier remit, friendly and receptive to ideas and problem solving and just a great business to be associated with.
With brilliant analytics and live reporting, we know and fully understand what areas we want to work on to ensure a great customer experience.
Talkdesk integrations also give us visibility on what's going on without even having to be in the Talkdesk environment.
I believe in working with partners that have superior tech but also the personnel behind it, The Talkdesk team are amazing people, will take calls anytime, even if not in thier remit, friendly and receptive to ideas and problem solving and just a great business to be associated with.
What do you dislike about the product?
Mobile App, this has to be a focus area for them.
What problems is the product solving and how is that benefiting you?
Agent behaviour, having the ability to track a call from start to finish is great, knowing what agent missed a call, so we understand how this behaviour impacts our customers.
Recommendations to others considering the product:
The tech is great but look past this and get to know the people that deliver it.
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Phone number search saves your bacon
What do you like best about the product?
Easy search by phone number to pull recordings for customers.
What do you dislike about the product?
No call waiting, hits voicemail too fast. A single user needs to be able to handle multiple inbound calls.
What problems is the product solving and how is that benefiting you?
Vendor client trust
pretty darn good
What do you like best about the product?
The simplicity of TD altogether. Sometimes it will auto-correct a number that was entered incorrectly. The call quality has gotten much better in the last year or so.
What do you dislike about the product?
Not knowing which numbers or countries I'm not permitted to dial. Sometimes different numbers in the same countries are not allowed.
What problems is the product solving and how is that benefiting you?
Being able to contact clients in different places around the world and receive their message or missed call alerts.
Great Software easy to use
What do you like best about the product?
Easy to use and intuitive. Great certification program and knowledge base. Great support
What do you dislike about the product?
A few glitches here and there with callbar. Nothing major that cannot be fixed easily by submitting a ticket to talk desk support
What problems is the product solving and how is that benefiting you?
Increasing service levels of our customers and managing bilingual customer base
Recommendations to others considering the product:
Good tool, easy to use and deploy
Easy and Perfect for use
What do you like best about the product?
The best thing about Talkdesk is that after you finish the call, you can select the call disposition. Hence, it makes it easy for reporting
What do you dislike about the product?
The way the talkdesk looks its kinda old fashioned. If they update the look , That would be nice
What problems is the product solving and how is that benefiting you?
We use to call partners and customers to assist them.
One of the seamless and easiest tools to use!
What do you like best about the product?
The ability to get reports, barge into calls and get automated reports when required. You can create your own Dashboard for Live monitoring of the calls in queue which is very helpful.
I like the option of transferring the calls internally while having both the Blind and Warm Transfer options.
Having the option for choosing from the directory and look for internal contacts to transfer a call.
One of the best options I found in this tool is to choose a number as per region to call the customers. E.g. You can choose a French number while calling a customer in France and a US number for a US customer.
I like the option of transferring the calls internally while having both the Blind and Warm Transfer options.
Having the option for choosing from the directory and look for internal contacts to transfer a call.
One of the best options I found in this tool is to choose a number as per region to call the customers. E.g. You can choose a French number while calling a customer in France and a US number for a US customer.
What do you dislike about the product?
Sometimes the Callbar gets stuck on Fetching data which ends up dropping the call on such occasions.
What problems is the product solving and how is that benefiting you?
Being able to monitor login, log out and break hygiene of the engineers.
To be able to listen to the call recordings as and when required to share appropriate feedback and improve our service.
Most importantly having Talkdesk integrated with Salesforce is another problem solving feature.
The beauty of this tool is that its very nicely synchronized with Salesforce that the status is not different and hence our business also keeps intact too.
To be able to listen to the call recordings as and when required to share appropriate feedback and improve our service.
Most importantly having Talkdesk integrated with Salesforce is another problem solving feature.
The beauty of this tool is that its very nicely synchronized with Salesforce that the status is not different and hence our business also keeps intact too.
Recommendations to others considering the product:
Calls and Break Monitoring
Listen to call recordings
Talkdesk integrated with Salesforce
Seamless synchronization with Salesforce
Listen to call recordings
Talkdesk integrated with Salesforce
Seamless synchronization with Salesforce
Talkdesk is Instrumental in my Work Flow
What do you like best about the product?
I like that talkdesk makes it easy to see which of our 18 locations is calling ,how long they've been waiting, and how many agents are available to assist them. You can even see how long a call is- if a call is longer than average, a manager can tell and discretely message the agent, asking if they need assistance or if the guest needs follow up! It's an incredibly easy way to communicate with our customers and take payment over the phone immediately.
What do you dislike about the product?
I dislike that, as the queue expands, sometimes calls are routed to the wrong location. For example, often times when we are busy, it will say the customer is calling "Atlanta" when they are calling "San Francisco". This happens typically where there are more than 5 calls in the queue.
What problems is the product solving and how is that benefiting you?
We needed a way to consolidate all of our phone calls into one place. Many benefits include seeing who called and keeping notes on what was discussed- it's also encouraging for guests, because they can call back and pick back up where they left off, even if it is with another agent!
Recommendations to others considering the product:
Talkdesk is wonderful if you are planning to communicate with customers and clients effectively over the phone.
Great platform!
What do you like best about the product?
The product is of high quality and the support system is fact and efficient!
What do you dislike about the product?
Some bugs during the business hours, sometimes it hungs up calls and doesnt update agente status
What problems is the product solving and how is that benefiting you?
Creating a flow system for the company and a great benefit is being reached easily by customers
Excellent Support Call center Software
What do you like best about the product?
Talkdesk support is top notch they are able to direct subjects to the correct team in a timely matter.
What do you dislike about the product?
Talkdesk software is New and innovating sometime the software is no fully develop. which is a good thing
What problems is the product solving and how is that benefiting you?
Talkdesk is able to bundle Phone, emails and live chat and in return we are able to save.
Solid with few errors
What do you like best about the product?
Being able to communicate with a customer over a safe and secure line.
What do you dislike about the product?
I have had a few static cut-outs here and there but other than that TD provides me the service I need to get my sales done!
What problems is the product solving and how is that benefiting you?
I am meeting my sales quota faster by processing sales over the phone along with chat.
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