Talkdesk
TalkdeskExternal reviews
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Talkdesk usage
What do you like best about the product?
Good experience overall. Easy to use software, easy to install and reliable. You can’t go more simple than this.
What do you dislike about the product?
Nothing indeed. Maybe it could be improved by allowing text to voice speech in other languages.
What problems is the product solving and how is that benefiting you?
Contact center for a startup business with 2 agents.
Highly recommend - Talkdesk is user-friendly
What do you like best about the product?
Simple design and easy to use. The design is fantastic.
I would recommend Talkdesk, particularly for medium-large teams.
The Reporting function gives a thorough oversight of all the data necessary to drive better KPIs.
I would recommend Talkdesk, particularly for medium-large teams.
The Reporting function gives a thorough oversight of all the data necessary to drive better KPIs.
What do you dislike about the product?
I honestly don't have any negative feedback at this point in time. However I have to write something here in order to submit the review — sorry for the lack of detail!
What problems is the product solving and how is that benefiting you?
The data pooled from Talkdesk has enabled us to identify our FAQs, and in turn enabled us to improve our Product to be more user-friendly; in turn creating a lower contact rate.
We can see our highest performing times of day, and the times that need improving.
This is the same for our agents — we are able to do Quality controls on current and previous calls; meaning we can provide the appropriate training when necessary with specific employees.
We can see our highest performing times of day, and the times that need improving.
This is the same for our agents — we are able to do Quality controls on current and previous calls; meaning we can provide the appropriate training when necessary with specific employees.
Reliable Service
What do you like best about the product?
TalkDesk has been an awesome platform for our company to make calls. A bonus for us is that TalkDesk provides recordings of each call made. It's user friendly and a plus for our company. We are able to monitor employees call times and productivity. It's easy to change the ring groups and to buy different numbers for each month. I definitely recommend using TalkDesk.
What do you dislike about the product?
The only thing I would suggest is making the audio available a little quicker. Longer calls tend to take a little longer to upload before we can download the actual file on our end.
What problems is the product solving and how is that benefiting you?
We are able to monitor productivity and make sure employees are on the phone. I can see in real time when an employee is making a phone call and when they are not.
Worth Every Second!
What do you like best about the product?
Talkdesk provides great and accurate reporting to suite what's best for company needs. It helps with identifying trends to allow us to address any issues and concentrate on effective calls! Another feature I like with Talkdesk is it ability to pull the reports out onto an Microsoft Excel Sheet and other various downloadable options! It is definitely user friendly and visually better.
What do you dislike about the product?
There are several apps Talkdesk is compatible with, however it would be nice to have some of the features these apps provide embedded into Talkdesk. Being a call center some timing alerts will help with urgency and efficiency with our agents. One of the features will be a screenshot recording of the calls taken. This is a great way for us to get a full perspective of the call.
What problems is the product solving and how is that benefiting you?
A few of the benefits we have realized with Talkdesk is the ability to narrow down type of call based on queue. This helps identify trends that we can resolve or address to help increase for business sales, or reduce for customer issues. We are also able to set ideal expectations for our agents in knowing how fast a call can be answered and the duration of any type of call.
Talkdesk Platform
What do you like best about the product?
I like the ease of answering phone calls as well as the ease of using multiple lines to call out from. I also recently had an idea for a feature they could improve - and while we're still in the process of determining whether or not it can be implemented, they took my suggestion, had me send more info and screenshots on exactly how I'd like to see the feature introduced, and made sure the product development team received it. I like how they actually listened!
What do you dislike about the product?
Occasionally (very rare occasions) Talkdesk will flag a call as coming in from one number but it's really a different number. Not frequently, though. We've had very little downtime, but there has been some.
What problems is the product solving and how is that benefiting you?
Talkdesk syncs up well with Salesforce Desk and makes tickets in Desk quickly most times, so information only has to be entered once!
Recommendations to others considering the product:
While I am a user and was not involved in the decision to go with Talkdesk, I would say be sure to compare the integrations with apps and services you use (in our case, integration with Salesforce was a must, for example).
Great service better than landline
What do you like best about the product?
Easy to use and to transfer calls, call recording, and team views.
What do you dislike about the product?
The lag has gotten better but still needs work.
What problems is the product solving and how is that benefiting you?
Reduces the use of landline and IP phones. Cost saving on hardware by not buying physical phones and an online based system.
Recommendations to others considering the product:
Great service get rid of the IP phones and landlines
Great!
What do you like best about the product?
I love the simplicity of TalkDesk. It is extremely easy to use.
What do you dislike about the product?
I don’t like how you can’t see which agent receives the inbound call first.
What problems is the product solving and how is that benefiting you?
It provides simplicity.
TalkDesk review.
What do you like best about the product?
TalkDesk is a great product for organizing a team with several products that need customer service. You can set up the system by phone number and designate agents to certain calls. I love the reporting features to track my teams daily numbers.
What do you dislike about the product?
Calls are sometimes dropped. If assigned to a user that isn't online, the call goes directly as missed. This has affected our missed within business hours numbers if a certain user continually calls a business number.
What problems is the product solving and how is that benefiting you?
I manage an outsourced team that is 12 hours difference. TD reporting features help me manage Service Level by missed calls, answered and abandoned by hour at any time.
Recommendations to others considering the product:
Great basic set up for a phone service to manage a team and provide business insights.
Overall Great Product
What do you like best about the product?
The UI is super clean and very easy to navigate, access to support services is also a positive experience and the team are always on point to help us out. The options for managing calls are also excellent i.e. callbacks.
What do you dislike about the product?
The reporting is basic - some of the views we cannot export to an Excel spreadsheet, also the Live page is very basic and does not allow us the ability to show certain stats on this page (number of calls per agent, etc).
What problems is the product solving and how is that benefiting you?
We use the call center function for our FinOps team as well as for the general Support & Sales structure and having everybody on one system makes it much easier to connect, we also solved high volumes of VMs in busy periods by deploying the callback option, and will soon be implementing IVR for customer payments to be taken.
Pretty Smooth
What do you like best about the product?
The record keeping and simple layout, recordings are easyly reachable
What do you dislike about the product?
sometimes lil buggy, lil too long loading pages, rarely tho
What problems is the product solving and how is that benefiting you?
the business works on talkdesh, contacting clients 24/7 by 1000+ agents.
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