Talkdesk
TalkdeskExternal reviews
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Survey for Talk Desk
What do you like best about the product?
Easy to use and to log-in. Clear reception when talking and calling the customer.
What do you dislike about the product?
In rare occasion, sometimes it puts you on status away with just one ring.
What problems is the product solving and how is that benefiting you?
When using Talk Desk, it is easy to call the customers. In a rare situation, one ring it sets to status away.
Efficient tool for calls and reporting purposes.
What do you like best about the product?
There is a live call monitoring option, and at the same time, calls are being recorded right after the call has finished. We can also generate reports qquickly and conveniently from the time that we need the data.
What do you dislike about the product?
There's a lot of updates that change the tool interface.
What problems is the product solving and how is that benefiting you?
Whenever we get customer complaints, we can get the recording to review the call immediately and address the concern. The data we need is always available in the tool to generate daily to present it to our team.
Recommendations to others considering the product:
I recommend this tool to those working on a contact center as it keeps call recordings that are essential for the operation.
You're in good hands with Talkdesk
What do you like best about the product?
Talkdesk has all the things that we need to run a business
What do you dislike about the product?
For any updates, send an email notification. We should be aware that an update is available.
What problems is the product solving and how is that benefiting you?
KPI are easily available and can be viewed anytime. Real-time access to certain things like AHT, SL, calls waiting, etc can be viewed by anyone at all times. It also helps with call reviews/call listening.
Recommendations to others considering the product:
Talkdesk is all worth it. No regrets.
User friendly call center application
What do you like best about the product?
- integration with salesforce
- tall desk academy for the self training
- tall desk academy for the self training
What do you dislike about the product?
- lack of features from an administration point of view like configuration backup and restore
What problems is the product solving and how is that benefiting you?
Management of customer's requests and complaints
Great Professional Service
What do you like best about the product?
When reaching out, the follow-up has always been prompt, clear, and efficient.
What do you dislike about the product?
I have not found anything to dislike, all service reps that I have worked with have been tremendous and very helpful.
What problems is the product solving and how is that benefiting you?
Looking to optimize our settings to utilize the platform efficiently, by speaking to a rep you were able to establish our needs and provide recommendations to make our worklfow seamless.
Clear and best tool to use in International Business
What do you like best about the product?
Connect and clarity is the best about TD
What do you dislike about the product?
Nothing much to be disliked on Talkdesk.
What problems is the product solving and how is that benefiting you?
US connectivities and Business connections are getting faster. Helping to provide best customer experience.
Recommendations to others considering the product:
Please go ahead. It's the best calling tool I have come across in my 4.5 Years of Experience.
Cloud based telephony at its best
What do you like best about the product?
I appreciate Talkdesk's cloudbased solution that makes adding numbers, new routes and IVR flows easier than ever. It's also affordable while still delivering a pleasant interface, and all of the services I would expect from a more expensive brand. Also, and I can't stress this enough, no other platform provides more support. The partnership with Talkdesk is just that, you genuinely feel the team has your goals in mind, and their technical team is quick and competent. I've never seen such a focus on client success.
What do you dislike about the product?
The only slight drawback of Talkdesk which they are working to address is the detail available from their analytics. Some more in depth call data isn't available in the reports but has to be requested. This is minor though compared to the benefits offered by Talkdesk, and of course, they continue to improve the dashboard and reporting so I am confident this concern will continue to diminish.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves is the time taken to spin up a new phone number. That capability has made launching new products, testing new sites and handling unexpected issues manageable in a way it wasn't with traditional telephony. The flexibility of being cloud based can't be overstated.
The application is user friendly and very interactive. Easy to personalize.
What do you like best about the product?
I love how the design and platform are simple and easy to navigate.
What do you dislike about the product?
So far, I've been experiencing too much latency, but this can be resolved both internally and externally.
What problems is the product solving and how is that benefiting you?
Facilitate communication and sharing of data and ideas.
Recommendations to others considering the product:
Would you please continue developing the platform and creating excellent applications?
One of the Easiest Dialer Available
What do you like best about the product?
It is very user-friendly and available with a phone application as well. If you are facing issues with sound on your Laptop, phone application will help you proceed and, there is no stoppage during your work.
What do you dislike about the product?
There are times when the internet speed is good; however, there is still some lag in the voice.
What problems is the product solving and how is that benefiting you?
I have been able to call the customers in the USA. It has excellent benefits as the size dialer is tiny and fits in the corner.
Recommendations to others considering the product:
Use this application as it will ease out the issues for calling customer
Need some improvement to make interactions easier.
What do you like best about the product?
Have different channels, so no need to open other tab/app
What do you dislike about the product?
When using TD omni, typing email or chat everything you typed will disappear if you needed to switch on a different interaction or if some will join chat.
What problems is the product solving and how is that benefiting you?
Turn around time, I realized that it's easier to navigate using 1 tab only.
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