Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
GREAT APP
What do you like best about the product?
Very customizable.
Great customer success management
Easy to Install
Good integrations with Salesforce
Responsive customer service
The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month.
Support is offered via knowledge base, email and phone.
You can re-listen to calls.
You can track number of calls.
You can see overall talk time.
Great customer success management
Easy to Install
Good integrations with Salesforce
Responsive customer service
The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month.
Support is offered via knowledge base, email and phone.
You can re-listen to calls.
You can track number of calls.
You can see overall talk time.
What do you dislike about the product?
Sometimes the connection can be less than stellar and calls occasionally drop.
What problems is the product solving and how is that benefiting you?
We would absolutely recommend Talkdesk to any business or individual looking for a way to professionally and easily manage all phone communications.
It is very well suited if you are working in a contact center or a reservation office. It makes it very easy to transfer from agent to agent and you can click through their notes if the guest has contacted us before. I would stay away from using this if you only have a couple of agents. It is quite costly, so unless it is going to benefit your business to increase profitability I would not opt-in for this program.
It is very well suited if you are working in a contact center or a reservation office. It makes it very easy to transfer from agent to agent and you can click through their notes if the guest has contacted us before. I would stay away from using this if you only have a couple of agents. It is quite costly, so unless it is going to benefit your business to increase profitability I would not opt-in for this program.
Recommendations to others considering the product:
Talkdesk integrates perfectly with Salesforce! That was one of the main reason why we started using it was its compatibility.
TalkDesk is great for low- to mid-range inbound call amounts but for organizations that have a high volume of calls incoming all day, a more dynamic and stronger calling system should probably be used.
TalkDesk is great for low- to mid-range inbound call amounts but for organizations that have a high volume of calls incoming all day, a more dynamic and stronger calling system should probably be used.
Making our lives easier
What do you like best about the product?
I like the flexibility Talk Desk gives you, so you can work from anywhere with internet connection and still have full control of your staff and all the calls you're getting. And it's simple to use. You can also search and hear to previous calls recordings, so it's perfect to double check anything we need.
I like being able to see which of my colleagues are available for me to transfer calls.
I like being able to see which of my colleagues are available for me to transfer calls.
What do you dislike about the product?
Sometimes you answer the call and can still hear the ringing tone for 2 or 3 times, I am sure is a bug but it's quite annoying.
I would like to see their phone number on the screen (without clicking to see more), not only the name, so I can add it to my reservations system easily.
I would like to see their phone number on the screen (without clicking to see more), not only the name, so I can add it to my reservations system easily.
What problems is the product solving and how is that benefiting you?
Having everything on one platform and also linking it with Salesforce makes our lives a lot easier.
It's way more professional than the system we previously had, where we had to use our staff personal mobile phones with an app, taking memory off their mobiles and depending on their phones battery.
It's way more professional than the system we previously had, where we had to use our staff personal mobile phones with an app, taking memory off their mobiles and depending on their phones battery.
Great tool with excellent customer service
What do you like best about the product?
The design and how simple is to use. I like as well that you can re-listen to calls. It's perfect for small and large teams.
What do you dislike about the product?
I don't have any negative feedback - They have a great customer service
What problems is the product solving and how is that benefiting you?
We like it doesn't require any download. We find this very helpful for us we can login in from any workplaces.
Really useful and great Salesforce integration
What do you like best about the product?
It makes my job so much easier being able to answer the phone anywhere at anytime. I really like that I can answer the call knowing who is calling me, so I can start prepared and come across well briefed to my client.
What do you dislike about the product?
I don't have any dislikes for using this application. I'd like to see it taken further to the next level and see how they can be innovative in this market and stand out above competitors.
What problems is the product solving and how is that benefiting you?
Working remotely, ability to take calls wherever we need to. Know who is calling us before we answer the call.
Best Application Ever!!!
What do you like best about the product?
Talk Desk is very simple to use and filters in to our Salesforce platform making it easy to log calls, track client information etc! Being able to transfer to colleagues easily is also really helpful especially when we are working from various different locations!
What do you dislike about the product?
Nothing to dislike! A few teething problems at the start but that was mainly due to internet connection not the application itself.
What problems is the product solving and how is that benefiting you?
Being able to connect to other colleagues quickly and effectively rather than taking messages / calling back etc! Also helps in being able to work remotely and know who is available and not at times, the status feature is super helpful!
Recommendations to others considering the product:
Worth the change !
99.9% Recommended
What do you like best about the product?
Talkdesk is a great software, easy to use, practical, clear voice, good connection and almost able to cover all over the world in a very good quality. Therefore, talkdesk helps us doing our duties in a professional manner and help our clients to get the benefit of our product.
What do you dislike about the product?
The ring tone is not changeable and the sound of no-answer is annoying.
What problems is the product solving and how is that benefiting you?
Good call is one of the critical success factors in our work as a customer service we need to support and help our clients in getting the benefit of all the details of our product in a professional way through the phone. Accordingly, the last thing we need is a bad call or bad connection and with talkdesk I have been able to do my job in the best way.
Recommendations to others considering the product:
99% recommended
Great experience
What do you like best about the product?
I really enjoy using Talkdesk. It has amazing features, and in general a very fast experience
What do you dislike about the product?
I haven't quite discovered a characteristic that I do not enjoy as yet.
What problems is the product solving and how is that benefiting you?
I am able to talk to my customers and file our calls so I can retrieve them later and offer a efficient customer service
Amazing Software
What do you like best about the product?
the voice quality and how user-friendly it is to use, I have used many before but Talkdesk is absolutely the best.
What do you dislike about the product?
sometimes the lead number does not show in the app, and that is because the number format is not correct.
What problems is the product solving and how is that benefiting you?
contacting our clients very easily and making the merge with other software easier and more fun.
Great tool !
What do you like best about the product?
How easy is to be online and that I do not have to be at my desk at all times as with a landline.
Total life saver!
Total life saver!
What do you dislike about the product?
The only issue is that sometimes the connection is weak.
What problems is the product solving and how is that benefiting you?
Dealing with enquiries & having planning calls in order to finalise the events with our clients.
Perfect For Our Sales Team
What do you like best about the product?
My favorite part about Talkdesk is that it integrates easily with our CRM, which helps keep me organized and efficient. Our company operates out of a few territories and it is easy to navigate between different dial-out phone numbers. Transferring a call to a colleague is convenient. The voicemail box is user-friendly. Call quality is great.
What do you dislike about the product?
Not a lot to dislike, sometimes my status can be set to "After Call Work" when I am actually available, and I have to change it manually. I once had an issue with calls dropping which was handled by support in less than fifteen minutes. I haven't had any issues with calls being mislabeled or difficulties between markets.
What problems is the product solving and how is that benefiting you?
For us, we have the need for many lines that get handled by many people easily. Talkdesk makes it super easy and convenient to do so. We also need to be able to get calls transferred quickly and easily. It is nice to know who is on a call when we have people working remotely if we are trying to get in touch with them.
Recommendations to others considering the product:
No reason I wouldn't recommend, very easy and simple with great call quality.
showing 1,041 - 1,050