Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Intake Rep
What do you like best about the product?
I really like all the features it provides.
What do you dislike about the product?
I don't like that it ends the call when i reload.
What problems is the product solving and how is that benefiting you?
Taking and receiving all the calls necessary.
Talk-The-Talk
What do you like best about the product?
I like how easy the reporting is, as well as how felxible the program is with our offshore memebers.
What do you dislike about the product?
Better Voicemail Settings and reporting
What problems is the product solving and how is that benefiting you?
We have multiple sites with different 1800 numbers, TalkDesk makes support easy for all.
Great Phone System for Small-Medium Departments
What do you like best about the product?
I most appreciate the ease of administration and roll out. We are able to easily add/remove numbers, agents, IVR options, etc as required based on operational needs. The provided reports also allow us to analyze our performance quite well. TalkDesk support has been very responsive and helpful.
What do you dislike about the product?
There is no direct connection to Power Bi. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
What problems is the product solving and how is that benefiting you?
We use TalkDesk to manage all of our Customer Experience inbound and outbound call needs. We have benefited from the ability to monitor real-time phone call activity, as well as the ability to report on our performance from large overviews to granular details. Additionally, TalkDesk's support has been tremendously helpful and responsive.
Recommendations to others considering the product:
Speak with the TalkDesk team certainly. They can arrange meetings with comparable organizations to allow for more in-depth conversations on their experience. Also give the trial a shot with a portion of your department to see if the platform will meet your requirements.
Very dependable phone platform
What do you like best about the product?
It's very easy to use and the up-time is very good.
What do you dislike about the product?
The reporting isn't very robust and there are rarely major updates
What problems is the product solving and how is that benefiting you?
We use Talkdesk for our customer support team. It has allowed us to scale very quickly because our agents just need an internet connection to get started.
TalkDesk is easy!
What do you like best about the product?
Super easy to use and I love the TD extension which gives me flexibility.
What do you dislike about the product?
I miss the google extension but I know that's not your fault haha
What problems is the product solving and how is that benefiting you?
We have remote reps who take calls. This gives us an affordable way to have remote reps take calls. Also the reporting features are great!
first time user, easy platform
What do you like best about the product?
Its very simple to use and information is easy to find after a call is over
What do you dislike about the product?
i have to refresh to see the call history
What problems is the product solving and how is that benefiting you?
i work in customer support and we help people with the card service we provide.
Talk desk is a mostly great telephone software.
What do you like best about the product?
Its very simple to use and I haven't had many issues with it.
What do you dislike about the product?
Our company runs into issues with it working for some employees.
What problems is the product solving and how is that benefiting you?
It helps us run our business and be efficient in helping customers.
Recommendations to others considering the product:
No software is bullet proof...I would say that this product works great for our business. I have had mostly great experiences with the product with very little issues.
Great Quality Transparent Functionality
What do you like best about the product?
The call quality is impressive and the ability to navigate its different functions (status, casing, etc.).
What do you dislike about the product?
It can seem like a lot to ask if you are having sales or support specialists set up their own Talkdesk. Plugin dependency + desktop app.
What problems is the product solving and how is that benefiting you?
We originally chose Talkdesk because of poor Zendesk talk functionality. This has provided a more consistent experience.
Recommendations to others considering the product:
If you are looking for a much better alternative to Zendesk talk or a simple softphone solution, this is it!
Good system for customer calls
What do you like best about the product?
The ability to review previous call recordings.
What do you dislike about the product?
We have used the programme integrated with Zendesk and have found that we don't always get notified of incoming calls.
What problems is the product solving and how is that benefiting you?
Our customer support team work remotely and it allows us to manage incoming calls without needing handsets or individual numbers.
Appreciate our current CSM support!
What do you like best about the product?
I appreciate our CSM and his ability to support us with our questions in a timely, direct manner
What do you dislike about the product?
Unfortunately we have not been able to have all the features implemented as promised and discussed during on-boarding as well as downtime.
What problems is the product solving and how is that benefiting you?
Cloud based integration with SF
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