Talkdesk
TalkdeskExternal reviews
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TalkDesk Solution
What do you like best about the product?
API based system allows for easy integration with other programs. Additionally, their product road map and new call routing is very promising!
What do you dislike about the product?
Currently, call routing and analytics are not as robust as one would hope.
What problems is the product solving and how is that benefiting you?
TalkDesk is a great solution for newer contact centers that may not have the resources to dedicate to a traditional enterprise phone system. It is easy and intuitive from an Admin perspective.
The best call center tool, my company has deployed so far.
What do you like best about the product?
The ability to have in control the quality of calls, through the recording feature and the fact that I can pull out customized reports for my team. Makes it easier for me to manage and improve my team.
What do you dislike about the product?
To be honest there there's nothing I can think of that this product does not have it. So basically nothing, I'v been using other similar product cheaper versions but none of them has suited the needs of my work as Talkdesk does.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to make inbound and outbound calls, with customers and partners. Customer Support mostly, but we use them as the only tool to connect with partners on daily basis.
Recommendations to others considering the product:
The best contact center tool in the market
I would highly recommend Talkdesk
What do you like best about the product?
I enjoy that Talkdesk is very user friendly!
What do you dislike about the product?
Honestly, Talkdesk is great! I really enjoy using it!
What problems is the product solving and how is that benefiting you?
We are eliminating fear from health insurance! And we realized Talkdesk has made it easy for us to implement our mission!
Talkdesk Review
What do you like best about the product?
It is very easy to use and allows you to integrate with zendesk
What do you dislike about the product?
I cant find anything i dont like about it.
What problems is the product solving and how is that benefiting you?
Calling customers
Great product!
What do you like best about the product?
Easy to use and integrate with CRM systems
What do you dislike about the product?
The built-in reporting Talkdesk offers could be better.
What problems is the product solving and how is that benefiting you?
Managing all sales and customer calls
Works great overall
What do you like best about the product?
I like how easy it is to customize the system to fit our business' needs.
What do you dislike about the product?
I would love it if the built-in reporting was a little more powerful. Right now, to do some of what we need to do we have to pull a CSV and work through Excel.
What problems is the product solving and how is that benefiting you?
We needed advanced routing and better live reporting.
I love talkdesk very helpful
What do you like best about the product?
tracking my stats is great i love it very helpful
What do you dislike about the product?
i have no dislikes of talk desk i love it
What problems is the product solving and how is that benefiting you?
Keeping up with calls
Easy to use and they are growing with us.
What do you like best about the product?
It's simplicity lets us get off the ground quickly.
What do you dislike about the product?
It's somewhat limiting if you have multiple teams using Talkdesk with very different use cases.
What problems is the product solving and how is that benefiting you?
Talkdesk made is very easy for us to link calls to support tickets and to have more meaningful reporting.
Intake Rep
What do you like best about the product?
I really like all the features it provides.
What do you dislike about the product?
I don't like that it ends the call when i reload.
What problems is the product solving and how is that benefiting you?
Taking and receiving all the calls necessary.
Talk-The-Talk
What do you like best about the product?
I like how easy the reporting is, as well as how felxible the program is with our offshore memebers.
What do you dislike about the product?
Better Voicemail Settings and reporting
What problems is the product solving and how is that benefiting you?
We have multiple sites with different 1800 numbers, TalkDesk makes support easy for all.
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