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A quick, efficient 4 day deployment
What do you like best about the product?
A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.
What do you dislike about the product?
Within the platform there is a world of data at your fingertips, this can be overwhelming and can become a rabbit hole. Thankfully there are a stackful of standard reports to start you off.
What problems is the product solving and how is that benefiting you?
5 contact centres working across separate ACD's is no longer an issue when you have one solution bringing a wealth of data and flexibility.
Recommendations to others considering the product:
As an Admin user, Supervisor, Coach there is an ease in my working day, I am also responsible for product onboarding and development. I have found the support staff and onboarding team to be as much involved today than they were 9 months ago and while our UC is very unique they have taken on all aspects of feedback and continue to have updates to suit.
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Talkdesk rocks the Call Center World!
What do you like best about the product?
Ease of management and adding new agents and numbers make this a hands down a great option for call centers.
The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
What do you dislike about the product?
We would have liked to see the Observe AI portion of it stay in place. Other than that just some of the lables being misleading such as calling it a "Live Contact List" instead of a "Live Call List"
What problems is the product solving and how is that benefiting you?
Mitel Call Cloud Center was very cumbersome to our organization. We truly appreciate the ease with which User/Number Management is handled within Talkdesk
This one does the job
What do you like best about the product?
It's light, fast and always available to the team.
What do you dislike about the product?
Could be compatible with more platforms.
What problems is the product solving and how is that benefiting you?
Calling and receiving calls from all around. It's very agile.
Talkdesk makes my job as team lead easier
What do you like best about the product?
The ability that agents have to change statuses when they are away or unable to accept a phone call. Also the ability for the management team to change the agent's statuses and see the amount of time they have spent on a certain status.
What do you dislike about the product?
I would like to have the option to disconnect the first call I had when I am warm transferring a phone call or switch between one call and another.
What problems is the product solving and how is that benefiting you?
We are solving the problem of losing partners that are working with us by reducing the amount of time a call rings on an agent's phone, if the first agent is unable to answer it is sent to the next available one.
Another benefit that we have is the ability to connect with other AI tools that help record and evaluate phone calls.
Another benefit that we have is the ability to connect with other AI tools that help record and evaluate phone calls.
Very user friendly with quick access to everything
What do you like best about the product?
Talkdesk allows users to work seamlessly, allowing one employee to transfer a call to another worker without having to keep the customer on the line for too long. Also it makes it very to find the phone number for person/group your looking to call.
What do you dislike about the product?
potential timeouts when transferring a call to another employee.
What problems is the product solving and how is that benefiting you?
Seamless transition when transferring a call within the organisation. Plus having all of the different functions right on your computer screen that connects directly to your wireless headset which saves room of your desk.
Recommendations to others considering the product:
Once you'll try out the system, you'll never want to use anything but Talkdesk. It is very easy to maneuverer through the system and use the different functions it has to offer.
Fluid communication and easy to use
What do you like best about the product?
Different status to track agent on work.
What do you dislike about the product?
Sometimes the value don't reflect the real workflow on the board
What problems is the product solving and how is that benefiting you?
Calling customer and receiving calls from the customers. Recruit a lot of new couriers and get a lot new clients.
Recommendations to others considering the product:
Its a good tools for call center entrepreneur in term of cost and quality of the services
Talkdesk is the company to choose
What do you like best about the product?
For our specific company, we like that voicemails are able to be closed out instead of deleted. Our past phone system only allowed us to delete voicemails, which caused a lot of problems in the case that a customer called in later and referenced the voicemail. Also, the support and assistance from the Talkdesk team have been amazing.
What do you dislike about the product?
Swyft hasn't encountered any issues yet.
What problems is the product solving and how is that benefiting you?
We have not had to deal with dropped and missed calls.
effective tool to communicate with customer. Easy to track and monitor call record.
What do you like best about the product?
Tracking calls, recording, and best of all the stat and performance level on talkdesk.
What do you dislike about the product?
Not much as sometimes the timer does not work when any call finishes.
What problems is the product solving and how is that benefiting you?
I was an agent then promoted to be a floor pro. Now I have more access to the talkdesk and check who is available on calls and chats or actions. Easy to check if any team members switch their right task or not. Moreover, also check the service level and can listen to the call recording of an agent if they need any more coaching on how to handle a call.
Recommendations to others considering the product:
Talkdesk is very easy to use to track every call record. Easily check the service level of the overall company and have a filter option to monitor individual's performance on calls. Overall service level is shown on the graph and has an edit option to make it more presentable.
User Friendly Experience and FATASTIC Customer Service
What do you like best about the product?
User-Friendly Experience and FANTASTIC Customer Service. Custom reports took some time to set up but once done, reports that used to take me hours to run with our previous provider now only take a minute. Callbar is extremely easy to use for my agents, and the monitoring tools are top-notch.
What do you dislike about the product?
Not much to complain about, the issues that get most vocalized to me are:
Music on hold plays for both the caller and the agent, would prefer the agent hears silence
Some users have to clear the Callbar app data more often than others to clear up any issues.
Music on hold plays for both the caller and the agent, would prefer the agent hears silence
Some users have to clear the Callbar app data more often than others to clear up any issues.
What problems is the product solving and how is that benefiting you?
No current issues, and none that have taken much time to resolve during implementation.
Reporting and monitoring is where I see the most benefit. Reports are much cleaner, take less time to run and I know they are numbers that I can trust.
Reporting and monitoring is where I see the most benefit. Reports are much cleaner, take less time to run and I know they are numbers that I can trust.
Zoom is more useful
What do you like best about the product?
I like that TalkDesk allows phone lines to be forwarded.
What do you dislike about the product?
Our office was using Zoom to communicate with students for the majority of the pandemic closure. Zoom proved to be more useful in terms of allowing others to hop on the call easily, being able to send private chats to share information more easily. Talk Desk really is just a phone line. All you can do is use voice to talk.
What problems is the product solving and how is that benefiting you?
A lot of students were undoubtedly frustrated that we didn't have open phone lines. Talk Desk allows students to call us the old-fashioned way.
Recommendations to others considering the product:
Good if all you need is a phone line to your computer
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