Talkdesk
TalkdeskExternal reviews
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Talkdesk Platform Review
What do you like best about the product?
Talkdesk is a stable platform for taking and receiving calls. The calls come in clearly, with proper audio levels. The notifications of calls coming in works well and the ringing chime is obviously not the typical sound of another program on the work laptop.
What do you dislike about the product?
What I dislike about Talkdesk is that sometimes I must log out of it completely in order for the thirty second after call time to actually work correctly so I can make my call notes. That can be quite annoying, but that's about it.
What problems is the product solving and how is that benefiting you?
We take in customer calls and deal with various inquiries from them. The benefits are being able to listen to calls that are received and called out.
Recommendations to others considering the product:
Use this platform! It works well!
Excellent tool for communications
What do you like best about the product?
What I like the best is the ease of use of the platform, you can start calling within a few seconds.
The way to transfer calls and monitor them is very easy, also the reports are precise and good.
The way to transfer calls and monitor them is very easy, also the reports are precise and good.
What do you dislike about the product?
That sometimes the call drops but it can be an external factor. When adding a number to a phone number sometimes it changes the country code.
What problems is the product solving and how is that benefiting you?
The contact with our customers.
Monitor of our collaborators work and efficiency
Follow of our customers.
Data analysis for peak hours
Monitor of our collaborators work and efficiency
Follow of our customers.
Data analysis for peak hours
Recommendations to others considering the product:
to get a monitor or display that shows you how well is going to work the system with the current internet connection, just to verify if the call problem comes from a customer or if it's from the company.
To get a mobile version of the app so you can stay in touch with the work even when you are not in the office.
get a weekly or monthly chaart
To get a mobile version of the app so you can stay in touch with the work even when you are not in the office.
get a weekly or monthly chaart
Satisfying
What do you like best about the product?
I like that you can copy the number quickly and search them and answer your calls quicker
What do you dislike about the product?
When Talkdesk doesn't let me answer a call
What problems is the product solving and how is that benefiting you?
Helps me help my customers faster
Recommendations to others considering the product:
Yes
Talkdesk Review 2019
What do you like best about the product?
I love how you can use talkdesk from work or home. The fact that talkdesk caters to workers who work from home is a plus. I also like how you can call from local distance numbers. Talkdesk is also great because all you need is a wifi connection as opposed to an internet connection.
What do you dislike about the product?
Somnetimes I don't like how the calls are spotty. When you connect on a call sometimes you can hear the client on the other line but if you continue to talk that client will not be able to hear you. So sometimes when you're on an important call it can be risky because you may get cut off.
What problems is the product solving and how is that benefiting you?
I'm able to save all of my calls which is super helpful for me long term. I am able to review my calls and see where I'm missing out and see what I may have said wrong on such call. This is a huge benefit for a young employee like myself.
Recommendations to others considering the product:
I think that you need to give it a shot because it comes with so much amazing features.
Great Phone Service Provider
What do you like best about the product?
I like that TalkDesk integrates with our Help Desk provider, but also offers a standalone browser version in the event that our help desk goes down, calls can still be received. This was one of the main reasons why we switched to TalkDesk.
What do you dislike about the product?
Calls seem to drop more often than they should seem to, but this could possibly be a connection issue and not the fault of TalkDesk.
What problems is the product solving and how is that benefiting you?
TalkDesk allows us to run our phones on a central number even though all of our agents are remote. This has offered a huge benefit for our agents who are traveling.
Great for phone orders!! Simple and easy to use! :)
What do you like best about the product?
I like the flexibility Talkdesk offers! If I'm at my desk then I can join a call on my desktop/laptop setup, and if I need to multitask during the call I can get on the mobile app, turn my audio and video on/off as I'm commenting or just listening, and get stuff done while I'm networking at the same time. Awesome!
Also, when you place phone orders it is simple to use for you and the customer. For instance: when placing a phone order instead of asking to for credit card number you would ask them to dial it for security purposes; makes the customer feel confident and secure about their information.
Also, when you place phone orders it is simple to use for you and the customer. For instance: when placing a phone order instead of asking to for credit card number you would ask them to dial it for security purposes; makes the customer feel confident and secure about their information.
What do you dislike about the product?
So far I have nothing to complain about!
What problems is the product solving and how is that benefiting you?
Real-time interaction with real people, and while face-to-face would be preferable, this is great when you're in different states (or countries!) and need to make sure things are clear. Text alone just doesn't do the job nearly as well.
Talk Desk and their support is great
What do you like best about the product?
Features and functionality is improving really fast, we are glad to be part of the development for TD.
I deal day to day with their support, really helpful and with lots of skills.
I deal day to day with their support, really helpful and with lots of skills.
What do you dislike about the product?
Some features that we request might take longer than we thought to be real.
What problems is the product solving and how is that benefiting you?
Communication quality at its best, new flows coming up now is wonderful, setup and administration since the beginning of time went really well.
Recommendations to others considering the product:
Support availability +10
New Flows are a great addition!
New Flows are a great addition!
Talkdesk - A must have tool for all customer service centre
What do you like best about the product?
We've been with Talkdesk for about 4 years now and in that time they've grown extensively. Each year, their platform gets better and better and provides agents and managers with better tools in order to analyse the statistics of both the department and an individual agent. They're a very innovative and collaborative company that listens to the feedback we provide them. As previously mentioned, there are releases fairly often for improvements. The software is also extremely reliable and offers a good help desk service in case of need. Additionally, I find the user interface to be very user-friendly. We must say that we also love their Google Chrome extension.
What do you dislike about the product?
There has been a couple of issues in the past in which integrations with Zendesk is lacks a bit of reliability. We had cases where there were some dropped calls from time to time and then tagging these dropped calls as missed. Basically, these issues were a bit of an issue when reporting our team's performance. We were having trouble understanding where all these dropped calls were coming from. In their defence, I must say that this issue has been much more reliable over the past year.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to answer our customer's numerous requests. I love the reporting tool and the interface that I can share with the team. It makes it easier to explain to them our business needs when we can show them proper statistics. The tool is also very user-friendly and we can integrate a new agent to the tool fairly quickly. Finally, the fact that it is cloud-base doesnt require any download or installs. We find this very helpful for us as we have many agents login in from various workplaces.
Recommendations to others considering the product:
Definitely a must for any company looking for a software to handle their customer's inquiries. Talkdesk is by far one of the top contenders out there and will meet all of your needs.
Talkdesk is very user friendly!
What do you like best about the product?
I love how simple Talkdesk is to navigate. I also enjoy the simple reporting it provides and customer service has always been fast to respond when in need!
What do you dislike about the product?
I do love the simple reporting, but I would like some more detailed reporting as well.
What problems is the product solving and how is that benefiting you?
I love the admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent basis. I can pinpoint production issues and work avoidance because of Talkdesk reporting.
Recommendations to others considering the product:
This is a very easy and simple to use tool. I recommend simply for the ease of use, I've encountered no bugs in my 3 years of use, you get basic but good reporting.
The best!
What do you like best about the product?
That it integrates with my day to day job. Call quality is amazing and just makes my job easy
What do you dislike about the product?
Sometimes i need to restart it when it gets funky but thata a norm with technology.
What problems is the product solving and how is that benefiting you?
I use it to interact with my clients to help them out with whatever they need.
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