Talkdesk
TalkdeskExternal reviews
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You're in good hands with Talkdesk
What do you like best about the product?
Talkdesk has all the things that we need to run a business
What do you dislike about the product?
For any updates, send an email notification. We should be aware that an update is available.
What problems is the product solving and how is that benefiting you?
KPI are easily available and can be viewed anytime. Real-time access to certain things like AHT, SL, calls waiting, etc can be viewed by anyone at all times. It also helps with call reviews/call listening.
Recommendations to others considering the product:
Talkdesk is all worth it. No regrets.
User friendly call center application
What do you like best about the product?
- integration with salesforce
- tall desk academy for the self training
- tall desk academy for the self training
What do you dislike about the product?
- lack of features from an administration point of view like configuration backup and restore
What problems is the product solving and how is that benefiting you?
Management of customer's requests and complaints
Great Professional Service
What do you like best about the product?
When reaching out, the follow-up has always been prompt, clear, and efficient.
What do you dislike about the product?
I have not found anything to dislike, all service reps that I have worked with have been tremendous and very helpful.
What problems is the product solving and how is that benefiting you?
Looking to optimize our settings to utilize the platform efficiently, by speaking to a rep you were able to establish our needs and provide recommendations to make our worklfow seamless.
Clear and best tool to use in International Business
What do you like best about the product?
Connect and clarity is the best about TD
What do you dislike about the product?
Nothing much to be disliked on Talkdesk.
What problems is the product solving and how is that benefiting you?
US connectivities and Business connections are getting faster. Helping to provide best customer experience.
Recommendations to others considering the product:
Please go ahead. It's the best calling tool I have come across in my 4.5 Years of Experience.
Cloud based telephony at its best
What do you like best about the product?
I appreciate Talkdesk's cloudbased solution that makes adding numbers, new routes and IVR flows easier than ever. It's also affordable while still delivering a pleasant interface, and all of the services I would expect from a more expensive brand. Also, and I can't stress this enough, no other platform provides more support. The partnership with Talkdesk is just that, you genuinely feel the team has your goals in mind, and their technical team is quick and competent. I've never seen such a focus on client success.
What do you dislike about the product?
The only slight drawback of Talkdesk which they are working to address is the detail available from their analytics. Some more in depth call data isn't available in the reports but has to be requested. This is minor though compared to the benefits offered by Talkdesk, and of course, they continue to improve the dashboard and reporting so I am confident this concern will continue to diminish.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves is the time taken to spin up a new phone number. That capability has made launching new products, testing new sites and handling unexpected issues manageable in a way it wasn't with traditional telephony. The flexibility of being cloud based can't be overstated.
The application is user friendly and very interactive. Easy to personalize.
What do you like best about the product?
I love how the design and platform are simple and easy to navigate.
What do you dislike about the product?
So far, I've been experiencing too much latency, but this can be resolved both internally and externally.
What problems is the product solving and how is that benefiting you?
Facilitate communication and sharing of data and ideas.
Recommendations to others considering the product:
Would you please continue developing the platform and creating excellent applications?
One of the Easiest Dialer Available
What do you like best about the product?
It is very user-friendly and available with a phone application as well. If you are facing issues with sound on your Laptop, phone application will help you proceed and, there is no stoppage during your work.
What do you dislike about the product?
There are times when the internet speed is good; however, there is still some lag in the voice.
What problems is the product solving and how is that benefiting you?
I have been able to call the customers in the USA. It has excellent benefits as the size dialer is tiny and fits in the corner.
Recommendations to others considering the product:
Use this application as it will ease out the issues for calling customer
Need some improvement to make interactions easier.
What do you like best about the product?
Have different channels, so no need to open other tab/app
What do you dislike about the product?
When using TD omni, typing email or chat everything you typed will disappear if you needed to switch on a different interaction or if some will join chat.
What problems is the product solving and how is that benefiting you?
Turn around time, I realized that it's easier to navigate using 1 tab only.
Clear connection
What do you like best about the product?
TD is easy to navigate and can hear the other clearly.
What do you dislike about the product?
Calls are getting disconnected, especially with essential calls.
What problems is the product solving and how is that benefiting you?
They are answering calls from customers promptly.
Recommendations to others considering the product:
Can make an excellent clear connection not just for calling but also for chat and email.
A best app to get in touch with people in abroad on call. easy to use and access
What do you like best about the product?
Best thing about this app is very user friendly , you actually don't have see any cideo or need any training to use it, just download and start using
What do you dislike about the product?
Sometimes it get hang, technical glitches, getting logged off automatically
What problems is the product solving and how is that benefiting you?
Easiest way to reach out to our clients for completing onboarding process and to provide any solution regarding their course...
Recommendations to others considering the product:
If you dont use one, start using it
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