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Talkdesk Review
What do you like best about the product?
I've been a user of Talkdesk for the past 4 years. I've also experienced using other contact center tools. What's good with Talkdesk is that it has this user-friendly interface compared to other contact center tools. Thus, it's easier to pull out and navigate data especially for reporting purposes since we have to make sure we can manage properly our inbound calls, service level and investigate the causes of abandoned calls. The reporting section of Talkdesk also has lots of features such as agent details, calls, dispositions, inbound details, number details, outbound details, service level breakdown, account breakdown report, activity report, agents inbound & outbound dispositions which would be a great help in determining if there are things to improve in supporting our customers via phone call. It would be also of great help if an-auto answer feature would be implemented in Talkdesk so that agents wouldn't need to press answer everytime they have a call.
What do you dislike about the product?
None so far. Talkdesk is easy to use with its user-friendly interface which makes things faster to learn especially during these times where in most of us would need to be fast learners. Calls answered or unanswered by teammates can be pulled out on reporting, though I would highly suggest having an added functionality of being able to detect agents who are not answering calls real-time via live reporting.
What problems is the product solving and how is that benefiting you?
I was able to solve may problems using Talkdesk since it has easy access for the data we need since I'm one of the account's administrators. Data analysis is easier using the tool since it helps provide daily, weekly and monthly breakdown of calls received as well as abandoned calls and service level percentage.
Recommendations to others considering the product:
Overall, Talkdesk is a really great tool to use for customer-facing interactions via phone. Since it has everything from data analysis to customization of status, Talkdesk is flexible in meeting our business needs. If I were to have my own company which would need contact solutions in the near future, I would certainly use Talkdesk as it will be your partner to success!
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Successful professional management is executed with taldesk software.
What do you like best about the product?
Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and statistical evaluation of presentation formats, where its innovative technology begins to operate under cloud contacts, separating account verification codes, handling refinements of message encryption control, conforming differential action plans to obtain results, developing impressive operational techniques of structured negotiation contact, having performance management incorporated into its program.
What do you dislike about the product?
Taldesk system has an independent search option in its contacts panel where its remote financing is evidenced in disproportionate analysis, where upon selecting such search, the platform stops automatically establishing a continuous closing of its operations by not containing the load of algorithmic data conditioned for its financing, placing in decrease of uses to this option of fast location conceived by this independent account transfer server, having to recognize a greater formation of performance routes oriented under the encryption of this programming and its execution of collaborative tasks.
What problems is the product solving and how is that benefiting you?
Taldesk has been used to formalize contact data grouping management, followed by instant messaging arrangements, information deficiency detection configurations, content management operation, provision of differential customer service with impeccable resource management source addresses, activation of simplified user data customization delivery support services, enabling channel opening times with production equipment security, sales force branding, performance management by tight mobile supports, are performed through this incredible and unique differential webinar system.
Recommendations to others considering the product:
A complete informative recommendation begins to emerge from taldesk by compromising its operation of message delivery and direct interaction with the user, by providing a correct interactive emergence relationship, where commerce participation is fully functional, monitoring email simplifications, scalable financial adjustment services, arrangement of cloud data support solutions, customized call handling positioning, coded negotiation services, incorporation of organized workflows, integration of email as a key manager of online sales supports, optimization of operation of behavioral analysis measurement, make this programming great.
Very easy to use!
What do you like best about the product?
That it has a caller Id and I can search for the customer by phone number.
What do you dislike about the product?
The ringtone that has is not very pleasant. And I wish the Numbers show bigger in TD app.
What problems is the product solving and how is that benefiting you?
helping customers, noting the information about their calls.
benefits that I can save my calls on a ticket and go back to it and listen. Is a good practice if you don't remember what happened in a conversation just to go back and listen to the call. also if is someone else's call, they can pull it and you can listen to it.
benefits that I can save my calls on a ticket and go back to it and listen. Is a good practice if you don't remember what happened in a conversation just to go back and listen to the call. also if is someone else's call, they can pull it and you can listen to it.
Recommendations to others considering the product:
Talkdesk is a really good tool, easy to use and the best thing is that caller id, the options on the status that you can set and choose from are a lot.
TalkDesk Review
What do you like best about the product?
As a manager, I do enjoy the live dashboard feature and the different widgets that you can add and change to monitor performance.
What do you dislike about the product?
I would like to see some additional features added to the live dashboards, specifically a donut menu for availability in the live agents list, as opposed to just a list functionality. The reporting in talkdesk is slow and cumbersome and some major work needs to be done in this space. Sometimes it simply does not connect and does not allow for statistics to be pulled from prior days, specifically if you chose one day from one month and another from a different month during the same request in Explore. The call quality is excellent with talkdesk but the majority of my team experiences connectivity issues intermittently and I can only surmise that it is a bandwidth issue with talkdesk.
What problems is the product solving and how is that benefiting you?
I am easily able to find call queues and statuses for my associates, which is the main functionality of this system for me.
It works
What do you like best about the product?
I like how it will pop up when someone is calling you ensuring that the call isn’t missed even if minimized
What do you dislike about the product?
Our calls do not route to next rep when one is not available
What problems is the product solving and how is that benefiting you?
Inbound phone calls, support issues and sales questions.
I generally restart TD several times a day. But it does what it is suppose to do.
What do you like best about the product?
I like that it is easy to use. Easy transfer option.
What do you dislike about the product?
Restarting. Echo sometimes. Not able to transfer with a 2 party call.
What problems is the product solving and how is that benefiting you?
I am not solving problems with Talkdesk. I use it to take incoming calls for insurance claims. Easy to use.
It glitches often and sometimes it freezes.
What do you like best about the product?
it is not difficult to get around and is self explanatory
What do you dislike about the product?
you can't transfer while on hold, it frezes out as well
What problems is the product solving and how is that benefiting you?
When it freezes out i have to re start my whole system and then it works fine
Recommendations to others considering the product:
a good system to use
Talkdesk review
What do you like best about the product?
Customizable dashboard and recording of calls
What do you dislike about the product?
The reports. I think there is much that can be developed in that area. My main issue is that if I want to download a calls report with information for a full month, I have to download 3 reports as each report only has the option to download 500 lines. And we are a small company. I think this feature should be improved.
What problems is the product solving and how is that benefiting you?
Being able to have a system that manages our calls. I like that we can all be shown there with our statuses. The problem that is solving is having a system for call centers. And more benefits is being able to make calls through the system and having reports and track data in it.
Good user experience, would like more defined filters though.
What do you like best about the product?
I use it for call listening and all in all it serves that purpose well.
What do you dislike about the product?
Not enough filter options when searching for calls. Would like to be able to filter by call duration specifically.
What problems is the product solving and how is that benefiting you?
I can listen to calls and find areas for coaching as a result.
Recommendations to others considering the product:
Seriously consider TalkDesk as it has served us very well to date.
Best Solution, best Team!
What do you like best about the product?
With Talkdesk you get a highly customizable solution for your customers on a professional level. The initial integration and onboarding will be handled by Talkdesk, which eases up the process and helps to understand the solution instantly. You can record your own messages for your customers, have great reports, and set up different roles and groups for your callers.
What do you dislike about the product?
I think the reporting based on the business hours setup could be improved, as it doesn't automatically respect them when creating reports.
What problems is the product solving and how is that benefiting you?
We needed a solution, that is able to have different groups e.g. for payment topics we have one team, so we can channel those calls and route them directly. This also helped us, to slowly onboard new team members and set a different skill level for them.
Recommendations to others considering the product:
A competitive price, with the most features! There are many solutions in the same price level, but not that advanced and enriched with features.
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