Talkdesk
TalkdeskExternal reviews
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Unintuitive platform
What do you like best about the product?
The system that forces the agents to become available
What do you dislike about the product?
The reporting it's not intuitive, we don't have professional qualification.
What problems is the product solving and how is that benefiting you?
Problems with relating cases to the sales force; find out what the real tma of agents is; the agents manage to change the state, authorization should be given by the tema leaders.
the only benefit is the team leader forcing the agent's status
the only benefit is the team leader forcing the agent's status
Seamless connectivity and Top Notch support
What do you like best about the product?
The easy-to-use interface and the ability to use it on a laptop/desktop and mobile both.
What do you dislike about the product?
There is nothing that I dislike, but yes there can be some improvements on the UI to make it more user-friendly.
What problems is the product solving and how is that benefiting you?
Making International calls over the internet has been the most significant benefit that helps me connect with our customers without any hassles anytime.
Recommendations to others considering the product:
I would recommend others use Talkdesk as it is easy to set up, easy to use, and easy to get support for any issues.
Team Lead - Service Delivery
What do you like best about the product?
Easy interface to view agents and real-time status
What do you dislike about the product?
Manual dashboard creation - slow loading times / lag for real-time monitoring
What problems is the product solving and how is that benefiting you?
Service level improvements overall
Easy and quick way to login, every time I come in for work its literally 2 clicks away
What do you like best about the product?
The options of being able to go into different statuses
What do you dislike about the product?
The ringtone sound is very annoying, wish it had different ones you could choose
What problems is the product solving and how is that benefiting you?
Just making sure our phone are updated and having the different microphone options
Talkdesk Review
What do you like best about the product?
I appreciate the flexibility and amount of information the talk desk provides. The training was simple, and the callbar app is very user-friendly. It allows us to look up phone numbers and transfer to coworkers easily. This makes it a great system to use for both our coworkers and our customers. The system is also very easy to log into everyday. I have never had any issues logging into the app.
What do you dislike about the product?
I dislike that you are unable to change your status while the phone is ringing a lot. It makes it hard to switch to after-call work if the phone is ringing again. Instead of having to decline calls until the phone stops ringing, it would be nice to have the option to change our status at all times. The other thing that I dislike is that if the internet goes out, then we lose our connection and calls. I don't know if anything can be done about this, but it is frustrating.
What problems is the product solving and how is that benefiting you?
We are solving customer service needs and providing flexibility to coworkers. We have the benefit of multiple status options to facilitate our needs and communicate effectively with our coworkers. When we step away from our desk we can change our status to reflect that, when we need to work on recording or sending information, we can change our status to reflect it.
Recommendations to others considering the product:
It's easy to use and the process to set it up is very quick. It's a great system for any company making a lot of calls.
Talkdesk is a very convenient tool for work
What do you like best about the product?
The best things about talkdesk are the many beautiful options that it has to sort and categorize the people in your contact list and the ways you can easily manage the call.
What do you dislike about the product?
One of the few things I dislike about talkdesk is the difficulty of locating and transferring calls to someone you do not have on your contacts list. The wonderful contact list helps with this problem, but unless you add the names to the list, it can cause some difficulties.
What problems is the product solving and how is that benefiting you?
The best use of Talkdesk, in my opinion, is the use of the callbar application. Having to use physical phones causes issues with communication but the amazing callbar app lets me contact clients much more quickly.
Really easy to navigate.
What do you like best about the product?
How easy it is to understand and use. Leaving little room for error on the users part.
What do you dislike about the product?
It does mute you randomly and needs to be restarted.
What problems is the product solving and how is that benefiting you?
It helps keep us connected.
My Talkdesk Experience
What do you like best about the product?
It is effortless to use and very simple to get set up. Whoever designed the Callbar should be commended for its ease and simplicity of design. The tutorial that we use at the beginning of the installation was very informative and straightforward to understand. It's easy to make transfers and set your call status. Very intuitive, and the design of it is clear to determine its use.
What do you dislike about the product?
The only downside that I can see is that the call quality is often compromised. I don't know if this is a result of a bad Internet connection or if it has something to do with the app, but calls breaking up often happens to me and others on my Team. Sometimes the call just sounds "muffled" or overly robotic-sounding, almost like somebody autotuned it.
What problems is the product solving and how is that benefiting you?
The ease of use, as I've mentioned above, has been a great benefit for us and for our team as a whole. Also, since everyone is in our address book, it's helped with our productivity by just simply looking up someone in the address book to call them as opposed to finding their number and dialing it.
Recommendations to others considering the product:
If you have a company that has more than a few people, I can see Talkdesk being very helpful for your operations. From my understanding, the cost of this service is reasonable, and as long as you are in an area and use a good internet service provider, then go for it.
amazing product
What do you like best about the product?
Its intuitive and easy to use and hardly ever fails
What do you dislike about the product?
nothing really it all usually works very well
What problems is the product solving and how is that benefiting you?
getting to communicate clearly with all y customers
Recommendations to others considering the product:
Use it. It works with teams and everything. It is a great product
Talkdesk is user-friendly and perfect for any company looking for new ways to communicate!
What do you like best about the product?
Features like ring groups, queue data, and the ability to open numerous phone lines simulataneously!
What do you dislike about the product?
Calls are not successfully connected 100% of the time.
What problems is the product solving and how is that benefiting you?
With ring groups, we can quickly transfer calls to the appropriate departments without specifically knowing who is currently in the office within each department. Additionally, as a staffing agency that consistently opens phone lines to recruit large numbers of staff, it is helpful to have Talkdesk's phone line queue data to let us know how many interested candidates we have in the queue.
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