Talkdesk
TalkdeskExternal reviews
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Great Service for Small/Big Businesses
What do you like best about the product?
Easy to use, beginner friendly, well organized. When an issue occurs, we receive immediate assistance
What do you dislike about the product?
Users since 2010, we have experienced some minor issues, but they were rectified shortly after.
What problems is the product solving and how is that benefiting you?
Talkdesk helps our team to keep up with statistics, assignment of tasks, communicating efficiently and directly with our customers.
Recommendations to others considering the product:
use it!
Amazing customer service and easy to use
What do you like best about the product?
very easy to use platform and customer service is very responsive in any issues that come up. I like the easy to use search tool , where i can easily find the call. I also like the feature where you can listen in to monitor calls , this is good when there is a new employee and you can have them monitor calls to get a better understanding of the job. Also the feature of recording calls is good when a customer calls to compliment.
What do you dislike about the product?
sometimes the widget is hard to open and takes multiple tries. I would like to have a direct link that would open the widget directly than going through multiple links.
What problems is the product solving and how is that benefiting you?
call routing , I can see exactly why somebody is calling in so i can better assist them. We also have a record of when people call in to give feedback.
Recommendations to others considering the product:
Talk desk is a really easy to use platform. I think that it will make agents better positioned to assist callers via their features that show where the customer is calling in from.
RE: Talkdesk improving services one step at a time
What do you like best about the product?
the functionality and improving response time for queries with our team
What do you dislike about the product?
when the server crashes it can be troublesome to find the right solution to the problem right away.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
What problems is the product solving and how is that benefiting you?
key duplication
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
Recommendations to others considering the product:
to be fully versed in the product before tackling the use of it.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
Modern Solution
What do you like best about the product?
Talkdesk has improved our way to communicate to our customers as well as to manage the internal team from several perspectives. It's an integrated solution to our sales systems with effective cost.
What do you dislike about the product?
There are no points to be mentioned once the experience has been good from the learning perspective.
What problems is the product solving and how is that benefiting you?
Team management, cost reducing, integration.
Recommendations to others considering the product:
This is a modern solution to improve and optimize the communication between the company and customers as well as to integrate sales solutions. It's pivotal to manage internal team live smoothly.
Easy access
What do you like best about the product?
It’s very easy to access. Easy to use this.
What do you dislike about the product?
Sometime, it gets slow when we use talkdesk continuesly.
What problems is the product solving and how is that benefiting you?
I’m working in customer service so it helps alot in concenecting with customers.
A Necessary Tool
What do you like best about the product?
A must-have tool for call monitoring. It provides you with a user-friendly interface. Talkdesk is one stop shop for call recording, voicemail, real-time call metrics and many more resources essential for monitoring calls.
What do you dislike about the product?
Talkdesk callbar is a bit tricky in this sense and could be improved in many ways.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to dial and take calls from all around the world while keeping our call service levels at an all-time high. Talkdesk's support service is one of best and always helpful.
Recommendations to others considering the product:
One stop shop for all your call monitoring needs.
Best Experience And User friendly
What do you like best about the product?
The best thing about is this app - speech quality, clarity, data storage and status changes. This application has several good features including different status and else.
What do you dislike about the product?
Nothing to dislike about it. User- friendly and I work in a large industry with many other individual where this works perfectly good.
What problems is the product solving and how is that benefiting you?
As I am a part of live support team, we usually use talk desk to communicate with customers and other agents. There are so many benefits for the app where it provide different features like call log, auto dial, status changes and else
Great service and easy to use tool!
What do you like best about the product?
For me how easy the tool is to use and its great integration with Salesforce. We have been using Talkdesk for almost two years and we couldn't be happier. Their service is A+ and the 1-1 relationship with our account manager really helps move forward with the tool!
What do you dislike about the product?
The call connections can be a little up and down from time to time, but their service team is always there to help identify and resolve the issue.
What problems is the product solving and how is that benefiting you?
We work in the middle east market and having a local number from that region can be very difficult, luckily for us Talkdesk has local MEAST numbers for us to use to speak to our customers. Also we needed a tool that could integrate well with Salesforce.
Recommendations to others considering the product:
Everyone should give Talkdesk a try!
User-friendly and easy to use
What do you like best about the product?
The ease of installation, usage, and fast reporting tools. Easy to be set up for new agents and changed for the current ones, along with the user-friendly UI, which allows prompt assigning of different roles, access, and support lines.
What do you dislike about the product?
Actually, the tool is really user-friendly, even for the admins. However, It will be a good option to have the calls/chats distribution prioritization a bit more customizable. I've run over the default prioritization, which is quite logical and brings a lot of sense and light over the talkdesk work, but it would be great to have the option to prioritize the distribution to a particular agent and then to change this prioritization to another one. Especially, when we work on different languages, level of expertize, and have different contact channels.
Still, I'd recommend the product to everyone, which needs a quick and user-friendly software.
Still, I'd recommend the product to everyone, which needs a quick and user-friendly software.
What problems is the product solving and how is that benefiting you?
Using it for technical support and the product works great for us. I, as a supervisor, am using the different reports on a daily basis. Really happy to have the quick, as it is crucial for the fast pace of the team's work. In addition, I need to permanently add and remove lines and rights to the agents, depending on the current workflow.
Recommendations to others considering the product:
User-friendly for both using as an agent and supervising. The reports are informative and fast-generating. The new setup is done in a minute, along with assigning or de-assigning lines, rights and access level of a particular agent
Talkdesk is great
What do you like best about the product?
Talkdesk is great, great call quality, easy to use and understand, I use it everyday where I work.
What do you dislike about the product?
Nothing I can think of. I haven't run into any problems.
What problems is the product solving and how is that benefiting you?
Easy to call off a computer and easy to track your calls.
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