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Talkdeak
What do you like best about the product?
I like the fact that I can call, transfer, monitor calls and sign in easily
What do you dislike about the product?
Sometimes it will not work for some agents and they need to clear the cache and history too often. But overall, it's a nice feature to have!
What problems is the product solving and how is that benefiting you?
I am able to help agents with the transfers easily and when they are having issues, it's a simple solution most of the time with getting the issues solved.
Recommendations to others considering the product:
It's a good product for calling services. I work in customer service and it works very well for the needs of the company that I work for.
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Talkdesk is User-friendly.
What do you like best about the product?
What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that, since we are Multifamily, we are using different contact number based from the specific provider, Talkdesk offers to use different number within the same screen.
What do you dislike about the product?
What I dislike about Talkdesk is that the randomness of it on sending the incoming call to the available agent. Just to give an example, I recently logged in and made myself available but the incoming call will still be sent to my queue even though there is another agent that has been available for a while now. On the other hand, sometimes the incoming call will be sent to the highest available agent. You'll never really know.
What problems is the product solving and how is that benefiting you?
As a call center technical support, we are using Talkdesk to communicate with our clients. Benefits that I can see while using this is that we can use different numbers based from the provider since again, we are Multifamily. Also, we cannot ignore Misdirect calls, I just wanted to commend Talkdesk for the smooth transfer of calls.
Recommendations to others considering the product:
What I recommend is that Hopefully it will have a fixed or systematized distribution of calls per agent available.
Talkdesk is really a good tool.
What do you like best about the product?
you can see all the info about the caller.
What do you dislike about the product?
I got no issue at the moment. Sometimes it is going down but not everyday
What problems is the product solving and how is that benefiting you?
I could see Customer's info on which I can review their info if i need to check on something
Talkdesk Review
What do you like best about the product?
Talkdesk navigation is very user friendly, easy to use and understand. Specially if you're training new hires, they will be able to understand the interface much faster. From my personal experience as a previous new hire, learning how to navigate talkdesk only took a few tips then were able to navigate the interface freely and were able to teach other new hires as well and giving out pointers on how to use talkdesk.
What do you dislike about the product?
None. The interface is very user friendly and easy to use and understand. Having a supervisor access, I can see clearly the status of my other teammates and can see calls in queue and were able to plan ahead regarding on our work in order to provide a very high passing Service Level to our client.
What problems is the product solving and how is that benefiting you?
I'm receiving phone calls from End Users and was able to reach out to them to help them with their concerns regarding connectivity issues.
Recommendations to others considering the product:
I personally recommend Talkdesk on my friends that works on BPO industries so they can use it on their work and will lessen the time to train new hires in receiving calls from clients.
talkdesk is the best
What do you like best about the product?
talkdesk is very easy to use, also you can download in your phone.
What do you dislike about the product?
sometimes there are some bags with callbar
What problems is the product solving and how is that benefiting you?
i can easily make calls wide the world
Recommendations to others considering the product:
I highly recommend to use talkdes
Easy to use and reliable - what more do you want?
What do you like best about the product?
The user interface is super simple and transparent. Easy to use always!
What do you dislike about the product?
No downsides as far as a user interface is concerned, strong software all around.
What problems is the product solving and how is that benefiting you?
We use this software to track activity - very easy to do , helps drive efficiency in our workplace.
Recommendations to others considering the product:
If you're looking for a cutting edge software that allows all users to EASILY do their work, this is it. Complete 360 Support whenever you need, and always reliable.
Talkdesk review
What do you like best about the product?
I like that you can decide to answer the call.
What do you dislike about the product?
I dislike how the transfer feature works. It is not user friendly, you have to go back to the main line each time you have to dial a different number, because there is not an option to keep the main line on hold and call somewhere else without getting back on the main line, apologizing for the hold and explaining why you went back with no resolution and calling out again.
What problems is the product solving and how is that benefiting you?
Issue resolution with customers on the phone, great volume, and flow of calls.
Recommendations to others considering the product:
Reconsider if you want smooth transferring capabilities. Good for simple use in contact centers.
Good user-friendly product for moderate-sized call center operations
What do you like best about the product?
The monitoring and metrics are very helpful and highly customizable from agent to agent.
What do you dislike about the product?
When I worked in larger departments (50+ agents online at once) I found that it started to get very buggy when answering calls. The scenarios I'm referring to would only happen if you have the ring group configured to ring to more than one agent at a time - multiple agents try to answer and milliseconds difference can cause some problems in terms of metrics and real-time operations (these issues do not affect customer experience directly, however).
What problems is the product solving and how is that benefiting you?
The voicemail feature has solved for hours-of-operation issues. The monitoring features have proven very useful in terms of agent accountability when moving to a primarily remote working environment,
Recommendations to others considering the product:
This is a flexible tool with good OOTB integrations. Highly recommend for small-to-medium sized call center operations with less than 50 agents in each ring group, or for any size organization that only wants calls to ring to one agent at a time.
Well Designed System for Small to Mid Size Organization
What do you like best about the product?
UI is outstanding, the capabilities that are available are solid, need to add more functionality to compete with larger competitors
What do you dislike about the product?
The reporting is sub par. Better exporting, auto run features and better data would be a plus.
What problems is the product solving and how is that benefiting you?
Omnichannel support, automated outbound communications. We have been able to communicate via SMS, need email.
Recommendations to others considering the product:
Create use cases for the Talk Desk team to demonstrate how the system works.
User Friendly and Detailed!
What do you like best about the product?
TalkDesk lets you see who's logged in, who's doing what, and how long your calls have been waiting. I love that you can see who is waiting in the queue before answering!
What do you dislike about the product?
There's the occasional glitch that causes calls to drop, but according to my IT department, the fixes are usually pretty simple. It's frustrating for both agent and client alike, as it interrupts the flow of business and client assistance.
As well, the timer for my status changes starts at 3m40s, which throws me off for breaks and such. My IT department as attempted to sync this better with our company systems to no avail.
As well, the timer for my status changes starts at 3m40s, which throws me off for breaks and such. My IT department as attempted to sync this better with our company systems to no avail.
What problems is the product solving and how is that benefiting you?
It allows my company to allocate agents to calls vs emails as necessary. The higher the queue and wait times, the more agents that can be assigned to answer calls as a priority. This makes wait times less tedious for clients and gives them a better experience with our company.
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